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Playa del Carmen

The Carmen Hotel

Travelzoo Staff

Why We Love This Hotel

  • Adults-only boutique, lifestyle resort with design inspired by coral reefs
  • Located a block away from Fifth Avenue -- the main restaurant and entertainment area in Playa del Carmen
  • All suites offer a views or partial views of the ocean
  • Deck 5 on the fifth floor features daily sets by DJs


Located one block from Fifth Avenue with private access to the beach, The Carmen Hotel is an adults-only boutique property that stands out for its cutting edge design, its impressive reef-inspired decor and the unique party scene that make it a top spot to vacation.

Guests can choose from several categories of suites on five floors, some of which offer ocean views and balconies. All rooms include modern interiors and an open bathroom with a rain shower. Other amenities include a 50-inch flat-screen TV, an iPod docking station, bathrobes and curved lounge seats in a seating area. All guests of the hotel receive daily continental breakfast, Wi-Fi and a private bar refilled once daily.

Guests can take advantage of the hotel's sun terrace and rooftop infinity pool. The beachfront restaurant, Keel, sources locally grown produce, while the fifth floor's Deck 5 Skybar serves craft cocktails with a side of sea breezes and live DJ sets.

The hotel is close to a variety of activities, including diving, sailing aboard a 75-foot catamaran, kite surfing, fishing and Mayan ruins tours. There is also a golf package that grants guests access to play the site of the only PGA-sanctioned golf in Mexico: El Camaleon, Mayakoba.

Entertainment, shopping and dining are a five-minute walk from the hotel. Mercado Nuestra Senora del Carmen -- an upscale traditional market food court and eatery -- is less than a mile away. 

Rooms & Rates

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  • Bar
  • Outdoor pool
  • Pool bar
  • Restaurant
  • Roof terrace
  • 100% smoke-free


  • 24-hour front desk
  • 24-hour room service
  • 24-hour security
  • Airport transfer (fees apply)
  • Concierge service
  • Laundry / dry cleaning

Room amenities

  • Air-conditioning
  • Coffee / tea-making facilities
  • Iron and ironing board
  • Mini bar
  • Outdoor space for some rooms
  • Safe
  • Sitting area
  • Flatscreen TV


  • Complimentary Wi-Fi in guest rooms
  • Complimentary Wi-Fi in public areas
  • Complimentary Wi-Fi throughout


  • Bathrobes and slippers
  • Hair-dryer
  • Separate shower

Parking A Parking Fee of $2.00 (plus tax), per hour applies and will be added to your bill. This rate is subject to change at the discretion of the property.

  • Public car park (fees apply)


  • Accessible bathroom in some rooms
  • Accessible pool area
  • Accessible restaurant
  • Roll-in shower


Check-in: Standard Time is 3pm.

Minimum age required to check in: 18.

Checkout: Standard Time is 12pm.

Children and additional guests: Adults only property, no children permitted.
Extra beds are not available.
Extra person charge is $80 plus tax, per person, per night.
Charges will be added to your bill at the hotel.

Pets: No pets allowed.

Fees: A Lifestyle Resort Fee of $43.00 per room, per day applies and is payable at check-in.  This fee includes:


Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Have a Question? Contact Travelzoo.

Customer Service available Mon-Sun, 9am-9pm ET

Winner: People's Choice Stevie Awards for Favorite Customer Service

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.

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The Carmen Hotel