Harrogate
Cedar Court Hotel Harrogate
Member rates available
About the Hotel
Amy Lindsay
Deal Expert
Why We Love This Hotel
- The hotel is across the road from The Stray, a 200-acre stretch of parkland
- Harrogate town centre is 10 minutes' walk away
- This Grade II-listed property sits on the site of Harrogate's first hotel
Enjoyed This
( See All 650 Member Ratings)
"service exellant. check before you book i.e re bingo on a friday and weddings on a saturday,"
Martin
Apr 29, 2019 - Darwen, United Kingdom
Overview
Cedar Court Hotel Harrogate is 10 minutes' walk from the centre of Harrogate -- the "quintessential Victorian spa town", according to Lonely Planet.
This Grade II-listed 19th-century building sits on the site of Harrogate's first hotel, the Queen's Head Inn, which was built in the 1680s. The Turkish Baths & Health Spa is 15 minutes' walk away, and the Royal Hall, which hosts antique fairs, classical concerts, live comedy events and more, is just a little further. On the way, you'll pass the famous Bettys tea room.
Ripley and Knaresborough castles are just over 10 minutes away by car, and Harewood House takes around 15 minutes. Mother Shipton's Cave and the Petrifying Well -- one of England's oldest tourist attractions -- is 10 minutes' drive away. You can also trek with llamas at Nidderdale Llamas in the Yorkshire Dales, or visit Brimham Rocks, both about 30 minutes' drive away. Pateley Bridge, a small market town on banks of the River Nidd that's home to England's oldest sweet shop, is 30 minutes' drive.
The hotel brasserie serves British and international cuisine, and has a selection of Yorkshire cheeses. There is an on-site gym, and all guest rooms have free Wi-Fi.
Amenities
General
- Infant cots / cribs
- Bar
- Newspaper / magazines
- Extra beds / roll away beds
- Gym / fitness center
- Restaurant
- No pets allowed
Services
- 24-hour front desk
- 24-hour room service
- Laundry / dry cleaning
- Business center
Room amenities
- Central heating
- Coffee / tea-making facilities
- Iron and ironing board
- Flatscreen TV
Internet
- Complimentary Wi-Fi throughout
Bathroom
- Hair-dryer
- Luxury toiletries
- Bathtub (in some rooms)
Parking
- Complimentary parking
Accessibility
- Accessible meeting room
- Accessible parking
- Accessible restaurant
- Wheelchair accessible
Policies
Check-in:
Standard Time is 2:30pm. Minimum age required to check in: 18.
Checkout: Standard Time is 11am.
Children and additional guests:
Infant's cot/crib and extra bed are available on request in Standard rooms only: £15 per night.
Supplements are not included automatically in the total price and will be charged directly by the hotel. See room descriptions and rate policies for information about room occupancy and prices.
Pets: No pets allowed.
Fees: Car park fee: £5 per stay.
Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.
Have a Question? Contact Travelzoo.
- 1-877-966-0000 U.S. and Canada (toll-free)
- +44 (0) 20 3564 9000 U.K. and Europe
Customer Service available Mon-Sun, 9am-9pm ET
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.
Enjoyed This
(650 Member Ratings)
(650 Member Ratings)
Ratings & reviews reflect verified member feedback for Acropolis Hotels Ltd t/as Cedar Court Hotel Harrogate over the past 15 months.
Show ReviewsHide All
Ratings & reviews reflect verified member feedback for Acropolis Hotels Ltd t/as Cedar Court Hotel Harrogate over the past 15 months.
3.8
Ambiance
4.5
Location
4.0
Rooms
4.0
Quality of Service
4.2
Value for the Money
Enjoyed Most
service exellant. check before you book i.e re bingo on a friday and weddings on a saturday,
Other Comments
book your evening meal time before you go /otherwise you may be unlucky . wedding guests come first,
Martin
Apr 29, 2019
Darwen, United Kingdom
Enjoyed Most
Food very good. Issues dealt with but queried too many times.
Other Comments
The staff didn’t know what was included in our booking. There was supposed to be a bottle of house wine in your room but they didn’t provide one or seem aware we were due one. Then challenged on late checkout. Plus incorrect breakfast time quoted
Ashleigh
Apr 29, 2019
Hull, United Kingdom
Enjoyed Most
Feeling comfortable
john
Apr 28, 2019
Thirsk, United Kingdom
Other Comments
would not honour travelzoo date so cancelled
Angela
Apr 28, 2019
Driffield, United Kingdom
Enjoyed Most
The building is nice
They looked after our bags after check out but then struggled to find them
Other Comments
Dinner reservation lost
Food was average to poor
The superior room was batters and marked with dirty and torn linens and a view of the air conditioning plants in the car park.
The communal areas were tired and dated with torn carpets.
Our breakfast order was lost
The self check in is annoying as you still need someone to create your key
In all this is a very poor example of a four star hotel.
Neil
Apr 27, 2019
Edinburgh, United Kingdom
Enjoyed Most
Comfortable rooms and in easy walking distance of the town centre.
Other Comments
The hotel reception has been digitalised - ie self check in and not always manned by staff. We did not find this to be effective. We tried to contact reception from our room and no-one answered the phone. I have been in many hotels round the world and only experienced this at Cedar Court - in our opinion it is a bad idea !!!
Janet
Apr 25, 2019
Chorley, United Kingdom
Enjoyed Most
Ambiance and location
Other Comments
We were disappointed that we were not allowed to have our wine (included in package) in the restaurant with our meal or in the lounge. Who sits in their room to drink a bottle of wine?
Sunanda
Apr 15, 2019
Birmingham, United Kingdom
Enjoyed Most
Lovely staff, great room, delicious breakfast
Helen
Apr 13, 2019
Cardigan, United Kingdom
Enjoyed Most
Spacious room. Hot buffet breakfast.
Other Comments
Food at dinner fairly bland but breakfast very good. Dining experience marred by mix up with inclusive bottle of wine ... not provided in room on arrival and, when requested at dinner, informed not permitted in dining room. Resolved by allowing it to accompany the meal (albeit half way through the main course).
Susan
Apr 11, 2019
Bridgwater, United Kingdom
Enjoyed Most
Relaxation
Colin
Apr 08, 2019
Bishop Wilton, United Kingdom
Enjoyed Most
it was very clean and the breakfast was exceptional; so much choice.
Janet
Apr 08, 2019
Pudsey, United Kingdom
Enjoyed Most
The staff. They were brilliant. Never come across such good staff, who were most helpful at all times, particularly the waitresses at dinner and breakfast. Bili was exceptionally helpful and went out if his way to meet people’s needs.
Elaine
Apr 07, 2019
Bolton, United Kingdom
Enjoyed Most
The food and staff were excellent and very helpful.
Other Comments
The hotel is within easy walking distance for the town centre and the valley park was beautiful for the time of year.
raymond
Apr 07, 2019
Abergele, United Kingdom
Enjoyed Most
Convenience to town centre, a very relaxing hotel, very pleasant staff which made our stay very enjoyable
for our first visit to Harrogate.
Other Comments
Unfortunately my three stars was due to the fact that having thought we had paid in advance Travelzoo
had supplied the wrong credit card details which had not been picked up by the hotel. If we for instance had
arrived with not enough money or we had purchased the deal as a surprise present for someone it could
have been quite embarrassing.
Wieslawa
Apr 06, 2019
Birmingham, United Kingdom
Enjoyed Most
enjoyed the whole package. excellent staff, nice atmosphere , clean rooms , really good value !!!!!!
JOHN
Apr 16, 2018
Hull, United Kingdom
Enjoyed Most
The staff, food and rooms were fantastic. It was great value for money and our first booking with travelzoo. But will not be the last.
Judith
Mar 11, 2018
Filey, United Kingdom
Enjoyed Most
Amazing value for money on dinner, bed and breakfast deal.
Rhian
Mar 09, 2018
Southport, United Kingdom
Enjoyed Most
Nice rooms nice hotel fantastic breskfast and reasonably priced drinks
amanda
Mar 08, 2018
Morpeth, United Kingdom
Enjoyed Most
Breakfast was the best thing
Other Comments
Booked a superior king sized bed room ,got a double bed they don't have a king sized bed paid extra for it .
Had to send back 2 out of 4 meals not edible
Room not hotels fault but meals were.
adrian
Apr 01, 2019
Wakefield, United Kingdom
Enjoyed Most
I couldn’t honestly fault anything, we had a lovely stay.
Mrs Gillian
Mar 30, 2019
Liss, United Kingdom
Enjoyed Most
Excellent location
Other Comments
Found the new reception area unwelcoming and was not given any useful information such as parking rules, restaurant times etc. Also no guest information provided in the room. The
Ernest
Mar 28, 2019
Louth, United Kingdom
Enjoyed Most
We were happy with everything.
Other Comments
Excellent would definitely stay there again.
Stephen
Mar 27, 2019
Altrincham, United Kingdom
Enjoyed Most
Service from staf
Other Comments
Need to resolve rooms which sit above smoking area as it is impossible to sleep until very late
Michael
Mar 25, 2019
SidcupSidcup, United Kingdom
Enjoyed Most
Beautiful rooms and a wonderful old building. Very pleasant staff.
Other Comments
The Travelzoo was a great offer, with the wine and dinner benefits it was really good value for money.
sarah
Mar 25, 2019
Stockport, United Kingdom
Enjoyed Most
Visiting Harrogate
Other Comments
Daily newspapers not available on site - in fact 10 minutes walk to nearest newsagents.
Keith
Mar 24, 2019
Stamford, United Kingdom
Enjoyed Most
Location and helpful staff
Other Comments
Food disappointing in comparison to my last visit
John
Mar 24, 2019
KeighleyKeighley, United Kingdom
Enjoyed Most
Friendly staff
J Michael
Mar 22, 2019
Corbridge, United Kingdom
Enjoyed Most
The setting right opposite the Harrowgate showground called the Stray. 200 acres of greenery. The actual ceder tree at the Ceder Tree Hotel is spectacular.
Other Comments
Ridiculous super trendy but soulless check in. No reception desk just a square table with i pads on stands. Very poor experience. The weekend we were there the televisions were only receiving the odd station. Very annoying. Exceptional poor drinks. The secret to good beers and lagers is temperature and cleanliness. The coolers were far to cold which kills the sparkle in beer and the the drinks were flat and tasteless and damned expensive. Nowhere to put clothes that won't hang. No drawers, we had to keep most things in the suitcases and use them as storage. Make sure you get free parking.
Warning! The FREE bottle of wine you get with some deals CAN'T be drunk with your meal?????
Terry
Mar 18, 2019
Crewe, United Kingdom
Other Comments
Food was average. Would not plan to eat there.
Mike
Mar 17, 2019
Ellesmere Port, United Kingdom
Enjoyed Most
It was conveniently situated for where we wanted to be
Janette
Mar 14, 2019
Scarborough, United Kingdom
Enjoyed Most
Nice and close to town centre.
Other Comments
Had the evening meal that was included in the deal, although the food was ok the service was a bit chaotic even though they werent busy. not a very good wine lisk either, overly expensive for wine that you can get in any supermarket for a1/3 of the price.
Nicholas
Mar 12, 2019
Annan, United Kingdom
Enjoyed Most
The rooms were very good and the staff were friendly
Other Comments
Had to wait for the wine and for our meal. My partner is a vegetarian and there wasn't much choice
Paul
Mar 12, 2019
Stoke-on-Trent, United Kingdom
Other Comments
The room its self was nicely decorated, however the bathroom was dated and mould was present in a number of areas. The bathroom also showed wear and tear in a number of areas including the plug in the bath.
James
Mar 11, 2019
Driffield, United Kingdom
Enjoyed Most
The Service and the food
Other Comments
Excellent service from the bar: Monika and the young barman (sorry didn't get his name) and the excellent Pablo and his team in the restaurants. The food was delicious so well done to the chef(s).
Pauline
Mar 10, 2019
Stockton-on-Tees, United Kingdom
Enjoyed Most
Central location and the room was lovely
Other Comments
Unfortunately the service in the restaurant was appalling; 1.5 hours waiting for our main course!
Maria
Oct 08, 2018
Congleton, United Kingdom
Enjoyed Most
Very good service and always happy to help without anything becoming a problem.
Other Comments
My invoice was a bit misleading as it stated parking was free, but also said parking was £5per stay. However hotel was very helpful and wavered parking without it becoming a problem.
susan
Mar 10, 2019
Runcorn, United Kingdom
Enjoyed Most
The Staff
Other Comments
The Bedroom the pillows was quite old as l presume the duvet there was only one radiator in quite a big room which had been turned right down prior to our arrival. Also breakfast was buffett style sent back everything was stone cold when it returned it was luke warm
Margaret
Mar 07, 2019
Stevenage, United Kingdom
Enjoyed Most
Quality of room, friendly staff and breakfast!!
Other Comments
The evening menu offering is small and restricted. Another couple were offered the Bar Menu which I would have chosen on reflection but was not made aware it was an option.
Peter
Mar 04, 2019
OldhamOldham, United Kingdom
Enjoyed Most
Bar and breakfast
Other Comments
Told them it was my husbands birthday and would like a nice room overlooking park. What I got was a double room overlooking car park had to go down stair and ask if I was in a superior room what I was not and had paid for then there was no free wine which I had to ask they only had a Spanish menu which food was not good at all tasteless and cold
janet
Mar 04, 2019
Sheffield, United Kingdom
Enjoyed Most
staff helpfullnes
Other Comments
the hotel looked tired and needs updating the pop up restraunt was apoling
tina
Mar 04, 2019
Scunthorpe, United Kingdom
Enjoyed Most
Location
Other Comments
The food.We have visited a couple of years ago & the food served in the Porterhouse Restaurant was excellent & we expected it to be the same. The restaurant was closed with evening meal & breakfast served in another dining room, the evening meal was sent back twice & in the end we just left. I did notice it has changed hands & is no longer a Best Western
Alison
Feb 27, 2019
Anstruther Fife, United Kingdom
Enjoyed Most
The hotel in general, outside , rooms, staff, bar area , small menu but the food was very nice. Car parking facilities are great
Susie
Feb 25, 2019
Darlington, United Kingdom
Enjoyed Most
The Hotel was lovely. It was only a 5-8 minute walk to the town centre. We had dinner and breakfast and the food was very nice.
Other Comments
If you are on the Travel Zoo deal which includes the bottle of house wine, make sure you ask for it when checking in. We didn't, it never appeared in the room so we assumed we had it with dinner. On arrival at the dining room we asked for it and the 'manager' refused saying it should have been in the room, it was housekeepings mistake not hers and we had to buy wine from the wine list to drink with dinner. Despite our explanation she wouldn't budge. Not good customer service! At my insistence we got a discount on the wine and she gave us a bottle after the meal. It was made worse when the couple on the next table bought their half drunk bottle in and drank it with their meal. Otherwise everything was lovely.
David
Feb 25, 2019
Southport, United Kingdom
Other Comments
Food was tasteless drinks expensive ran out of beer all weekend because of a wedding shouldn’t happen didn’t spend all the entitlement for food but still charged for a glass of wine which was like vinegar didn’t drink it
Feb 25, 2019
preston, United Kingdom
Enjoyed Most
Good food, friendly staff, nice room.
Ed
Feb 25, 2019
HullHull, United Kingdom
Enjoyed Most
It was a really good deal in a great hotel convenient for Harrogate
Other Comments
Highly recommend
Lynne
Feb 25, 2019
Blackburn, United Kingdom
Enjoyed Most
Breakfast
lesley
Feb 24, 2019
Stockton-on-Tees, United Kingdom
Enjoyed Most
Nice location close to the open spaces and easy walk into the town. Good standard of food and service.
Michael
Feb 24, 2019
Bristol, United Kingdom
Enjoyed Most
Lovely spacious room and great food
Other Comments
Seemed short staffed
Elisabeth
Feb 21, 2019
Cottingham, United Kingdom
Enjoyed Most
Food and comfortable rooms
Other Comments
The Cedar Court Hotel computerised booking in system and phone system are ridiculous every time l rang to check on my booking the computers were down or the person answering the phone didn’t know how to use it
The phone menu system does not say we cannot take your call at the moment it just goes straight to the local radio station and you can wait up to 15 minutes for someone to answer the phone
Kay
Feb 18, 2019
Beverley, United Kingdom
Enjoyed Most
stayed several times in recent years always enjoyed our stay lovely staff and service .Thank You Dot and Paul.
paul
Feb 18, 2019
liverpool, United Kingdom
Enjoyed Most
The staff are very helpful and very friendly.
JACQUELINE
Feb 18, 2019
DONCASTER, United Kingdom
Enjoyed Most
The location and the place itself
Other Comments
The main course of the dinner wasn't as good as previous visits ... the staff were very attentive and the breakfast was excellent.
chris
Feb 17, 2019
Hull, United Kingdom
Enjoyed Most
Nicely refurbished spacious room. Good food at dinner and breakfast.
Karen
Feb 16, 2019
Sheffield, United Kingdom
Enjoyed Most
Everything was lovely
Other Comments
Staff where lovely xx
Dianne
Feb 11, 2019
Lancaster, United Kingdom
Enjoyed Most
relaxing stay
Danny
Feb 11, 2019
Leeds, United Kingdom
Enjoyed Most
Comfy bed (very)
Other Comments
Staff helpful
Martin
Feb 07, 2019
Tarporley, United Kingdom
Enjoyed Most
Food was really good
Sandra
Feb 05, 2019
Lichfield, United Kingdom
Other Comments
Paid extra for deluxe room but did not get any of the benefits stated
Deborah
Feb 04, 2019
Hyde, United Kingdom
Enjoyed Most
Location + Staff service level
Other Comments
Rooms and restaurant were cold (especially on arrival) on what was a very cold day. Restaurant menu was very average.
Tony
Feb 02, 2019
Mold, United Kingdom
Enjoyed Most
Most pleasant, friendly staff, good food.
Nigel
Feb 02, 2019
Leicester, United Kingdom
Enjoyed Most
The executive room was lovely.
Other Comments
Whilst it was good value we think the evening menu was very basic and could have been of better quality .
Linda
Jan 29, 2019
Barnoldswick, United Kingdom
Enjoyed Most
Meals
Other Comments
The parking policy needs sorting. Changed in December. Sign in car park say free for guests for duration of stay. On arrival we were asked for £5 but after some discussion was waved as I persuaded the guy booking us in
norman
Jan 29, 2019
Grimsby, United Kingdom
Enjoyed Most
Excellent food in restaurant . Generally friendly staff. Very good location and surroundings.
Other Comments
Poorly stocked bar . Parking charge , even though site says free . Reduced breakfast options on Monday , compared to Sunday . Poor accounting at checkout time .
norma
Jan 29, 2019
Stockport, United Kingdom
Enjoyed Most
THE MEALS. Dinner was interesting and both choices were excellent as were the starters. Breakfast was exceptional
Other Comments
The dining rooms were too cold both for breakfast and dinner. It detracts from your ability to enjoy the food.
JOHN
Jan 28, 2019
Wigan, United Kingdom
Enjoyed Most
The food was excellent and the staf were extremely friendly and helpful
Philip
Jan 27, 2019
Preston, United Kingdom
Enjoyed Most
Lovely food in the restaurant.
Other Comments
Free parking - always welcome!
Anne
Nov 29, 2018
Sheffield, United Kingdom
Enjoyed Most
Very clean and professionally run hotel. Very pleasant staff and the hotel in beautiful surroundings.
Glenn
Oct 29, 2018
Rochdale, United Kingdom
Enjoyed Most
The bedroom was refurbished and was beautful.
Other Comments
Breakfast was very good. Cedar Court is outside the centre of Harrogate, we used Taxis.
Mary
Oct 22, 2018
pontefract, United Kingdom
Enjoyed Most
Newly refurbed rooms, nice atmosohere.Dinner menu a bit limited for people with allergies, not much choice.
Jane
Oct 12, 2018
Gainsborough, United Kingdom
Enjoyed Most
Ease of access and car parking
Other Comments
The evening dinner was very good however,personally, I would have liked a selection of seasonal veg served with the meal.
John
Oct 12, 2018
York, United Kingdom
Enjoyed Most
Location
Oct 11, 2018
Colne, United Kingdom
Enjoyed Most
There seemed to be a language problem with some of the staff .Plus very cold
Other Comments
All the rooms were cold especially the dining room .Had to put a wrap on so cold. The meal was just average nothing special for the money .Would have been better to have gone out ..The location is ideal as we have stayed here in the past .Drinks were so expensive and hot chocolate just luke warm .Dont think we will be returning . spoke with other guests who were equally unhappy
Edward
Oct 08, 2018
Stockton-on-Tees, United Kingdom
Other Comments
The room - according to our booking confirmation this should have been an Executive room, it certainly was not what we would also an Executive room.
We also had the following issues with the room which we reported on the evening of 5th October:
When we arrived we found there was no shower head - this was rectified the same evening.
One of the bedside lights did not work - this was still not working when we left this morning.
There was no guest information in the folder.
The TV only worked intermittently.
Evening meal 5th October:
We waited over an hour for our meal after we ordered.
There were quite a few items on the menu which we were told were unavailable.
The black pudding bon bons were missing from the pork meal, when we pointed this out to who appeared to be in charge of the restaurant she went and got them and slammed them on the table, no apology.
Breakfast 6th October:
This can only be described as a complete fiasco!
First the waitress was extremely surly, she never even spoke or smiled.
The tables were not set and we had to ask for cutlery, again no apology was forthcoming.
The bacon looked raw.
The hot food e.g, beans was cold.
There were no plates and even after asking for them we had a wait until someone brought them.
The milk was still in the carton not a jug.
There was no coffee available.
We were told this morning when we checked out that there had been a staff shortage. Whilst this is acceptable we would have thought that you know how many people are staying and therefore should ensure that there are enough staff. However it is not acceptable for staff to be so bad mannered. I am sure that you will agree that this is very unsatisfactory and we would be extremely hesitant about staying again.
David
Oct 08, 2018
Northumberland, United Kingdom
Enjoyed Most
The breakfasts. Plenty to eat and very good.
Other Comments
Would have preferred that the room hadn’t got an adjoining door as could hear next room.
CHRISTINE
Sep 30, 2018
Sutton Weaver, United Kingdom
Enjoyed Most
Spacious rooms
Sheila
Sep 29, 2018
Chester le Street, United Kingdom
Enjoyed Most
Convenience of location and attractive setting
Meryl
Sep 28, 2018
Ashbourne, United Kingdom
Enjoyed Most
Relaxing atmosphere. This is the fourth time we have been. Lovely hotel in lovely Harrogate. Plus great weather !!
Susan
Sep 28, 2018
Todmorden, United Kingdom
Enjoyed Most
Rooms were very good and location lovely
Other Comments
W
Adrian
Sep 27, 2018
Oswestry, United Kingdom
Enjoyed Most
The food in the restaurant was excellent
susan
Sep 26, 2018
Telford, United Kingdom
Enjoyed Most
Rooms were reasonable
Other Comments
Food at Dinner was awful- cold and inedible. Breakfast better. We were overcharged at the bar. Several of the staff have limited English and matters could only be resolved by us informing staff or contacting a manager.
paul
Sep 25, 2018
Framingham Pigot, United Kingdom
Enjoyed Most
Room with a view
Other Comments
There was a lot of door banging during the day. We had gone for some rest and relaxation so this was a bit of a nuisance to us.
Michelle
Sep 24, 2018
Brough, United Kingdom
Enjoyed Most
The Staff serving in the Restaurant were absolutely brilliant. Cannot fault them at all. Many thanks to our Waitress she was amazing. Thank you!
MAUREEN
Sep 24, 2018
Stockton-on-Tees, United Kingdom
Enjoyed Most
I've sent all issue stated above to the General Manager of the Hotel . Note there were may people with the same issues .
Other Comments
The room 205
According to our booking confirmation this should have been an Executive room. Our room 205 was very basic not what we were expecting from a 4 star Hotel , there were no net curtains at the window yet there was an unused rail ( net curtain was shown on the picture on your web page) . so needed to draw the full curtains in order to gain privacy to get dressed or changed making the room dark. Budget hotel rooms are better than this room .
Evening meal 5th October booked for 20:15PM
We waited over an hour for our meal after we ordered, after our order was taken after 15mins from sitting down at our table .
There were quite a few items on the menu which we were told were unavailable. With our choice of starter we wanted the Potted Shrimps & the French Apple Pie for desert .
The black pudding bon bons were missing from the pork meal, when we pointed to the waitress she had no idea was I was asking for so she called over to who appeared to be in charge of the restaurant, we told her she went and got them and slammed them on the table, no apology.
Overall Shocking service !!!!!
Bar
Ran out of the Beer I was drinking Black Sheep
Breakfast 6th October: 08:15 AM
This can only be described as a complete shambles
First the waitress was extremely surly, she never even spoke or smiled.
The tables were not set and we had to ask for cutlery twice and she continued to set other tables before ours , again no apology was forthcoming.
There were various hot item not available and had to wait sometime before they were replaced Fried Eggs , Bacon & Mushrooms
The hot food e.g, beans,sausages were cold.
Only White Sliced Bread for Toast
There were no plates, bowls or cups and even after asking for them we had a wait until someone brought them.
The milk was still in the four pint carton not a jug for the Tea /Coffee
There was no coffee available.
Martin
Oct 08, 2018
Barrow In Furness, United Kingdom
Enjoyed Most
Evening meal in the restaurant was very good
Other Comments
Spoilt a little bit by Saturday morning breakfast large party overnight and virtually no staff on in the morning
Scott
Oct 07, 2018
Swindon, United Kingdom
Enjoyed Most
The rooms were comfy. The staff were lovely. The Hotel is in a very pretty location with a short stroll into town. Just perhaps need to address the food a little to bring it upto 4* standards. Sorry I don’t like giving poor reviews but on this occasion thought it might help the Hotel for future guests.
Other Comments
Some of the food quality was poor. Starters and some mains not available. Starters disappointing. We had hummus with flatbreads. No flatbread just over toasted toast and the hummus was like nothing we’ve tried before. The field mushroom on the main was also very strange in taste. The breakfast was not busy but the cooked produce was not kept topped up. No eggs no bacon. A very long wait. All little niggles but necessary to say.
Linda
Oct 07, 2018
Bury, United Kingdom
Enjoyed Most
Breakfasts were excellent
Other Comments
Communal areas and bedrooms were excellent. Refurbishment taking place in those areas of the hotel needing attention. Will be outstanding when finished!
David
Oct 06, 2018
Macclesfield, United Kingdom
Other Comments
We were not able to go as my husband returned from a business trip to Portugal with a nasty stomach bug and we did not want to spread it around the hotel.
Susan
Oct 05, 2018
Carnforth, United Kingdom
Enjoyed Most
Most enjoyable stay go back tomorrow
Francis
Oct 03, 2018
Sunderland, United Kingdom
Enjoyed Most
Dinner was excellent
Other Comments
The breakfast was very nice but the cooked items were set out in such a way that a huge queue formed very easily and items ran out very quickly.
Sophie
Oct 02, 2018
Prenton, United Kingdom
Enjoyed Most
Location
Other Comments
At breakfast, 8.15 , they had no cheese . On checking out they wanted additional money for a bottle of wine that I had already paid for in full by cash the previous evening. Hotel has potential but is a bit sloppy re service.
Mr. Roger
Sep 24, 2018
Wigan, United Kingdom
Enjoyed Most
Food when it finally arrived was good.
Other Comments
Exceptional long wait for service at evening meal 3/4 of an hour after ordering food and reastraunt not particularly busy. Bedroom large but sparse and no atmosphere. Bill at check out wrong ( over charge )
Paul
Sep 23, 2018
Littleborough, United Kingdom
Enjoyed Most
general ambience, and quality of rooms.
Other Comments
Somewhat understaffed in the restaurant, both at breakfast and dinner. You needed to excessively relaxed to enjoy a very slow service. We quite enjoyed the leisurely pace however.....
Alan
Sep 18, 2018
Caernarfon, United Kingdom
Enjoyed Most
Position of hotel
Other Comments
Evening meal a long wait after orders placed,problem with wc continual dripping ignored
GERALD
Sep 17, 2018
Stanford-le-Hope, United Kingdom
Enjoyed Most
As it was my birthday they upgraded our room! All the staff were very friendly and helpful!
Other Comments
Looked on reviews and have seen photos of the standard rooms! Very outdated and badly needs renovating!
Also the corridors are in need of renovating too! Shame because the rest of the hotel is very luxurious!
Michele
Sep 16, 2018
Great Yarmouth, United Kingdom
Enjoyed Most
Our evening meal. The quality was excellent
Other Comments
Breakfast was not of the same standard as our evening meal.
Sylvia
Sep 16, 2018
Wokingham, United Kingdom
Enjoyed Most
Ease of access to the town and amenities.
Other Comments
Very clean and comfortable. Staff helpful. Food excellent.
Alison
Sep 16, 2018
Wolverhampton, United Kingdom
Enjoyed Most
Relaxed atmosphere
carol
Sep 15, 2018
Shipley, United Kingdom
Other Comments
Excellent value the staff were friendly and polite our evening meal was very good although the service was slow.
Linda
Sep 14, 2018
Cramlington, United Kingdom
Enjoyed Most
Location.
Other Comments
Didn't take long to walk down to the centre of Harrogate.
Peter
Sep 14, 2018
Kendal, United Kingdom
Enjoyed Most
Both dinner and breakfast were good quality and room comfortable. The front grounds are also pleasant and well kept.
Other Comments
On check-in the lady receptionist was uninterested and even surly as if she couldn’t be bothered. If may be because the same receptionist was on duty that evening and in the restaurant the next morning so too few staff?
The male receptionist in the morning on the other hand was bright, cheerful and helpful.
A grand hotel in many ways but let down by the small things like the waiter just putting the bottle of wine on the table but not opening or pouring and no olive oil or balsamic vinegar available for our salad.
Teresa
Sep 12, 2018
Colchester, United Kingdom
Other Comments
Felt like the staff where all new. Needed some senior positions. Maybe more training. Especially in the dining room on the evening.
Kendra
Sep 11, 2018
Middlesbrough, United Kingdom
Other Comments
The staff were very friendly and courteous, we were made to feel very welcome, thoroughly enjoyed our stay and would love to return another time
Karen
Sep 11, 2018
Heywood, United Kingdom
Enjoyed Most
We stayed here for my sixty fifth birthday and thought the hotel was in a lovely spot close to the town centre,the staff being pleasant the gardens were well kept and our room was spotless.
Other Comments
The toilet in our room did not flush,we reported it to reception at ten am just before we went out for the day when we returned at four pm it had not been attended to. We again reported this to reception ,we were offered to change rooms to another floor but as we had a meal booked in town had to turn this down as we did not have time to move our belongings so had to come downstairs in order to use the toilet.
Roger
Sep 06, 2018
Stourbridge, United Kingdom
Enjoyed Most
Staff were apologetic and friendly.
Downstairs eating area was decorated nicely.
The breakfast was good.
Other Comments
The room was "executive double" which sounds very grand but wasn't. Rooms very dated. communal areas look better.
Breakfast was good but did not open on time and we needed to leave early. waiting staff at dinner and breakfast were quite disorganised, rushed off their feet doing more than one role.
Deal was for £50 towards dinner on first evening. we had looked in website which looked lovely. On arrival the only thing on offer was a set meal of starter and main, we had the steak for 2 meal which was literally 2 pieces of steak with chips and salad on a plate for us to serve ourself. No option for side orders. We were expecting something like chateaubriand for a price tag online of £30. Chips were not home made, always a no no in a proper restaurant.
Becks was served in a boddingtons glass and was flat.
Gemma
Sep 11, 2018
Sheffield, United Kingdom
Enjoyed Most
Beautiful location, spacious room, comfortable bed.
Other Comments
There was a wedding on our first night, plenty of room for everyone, but to few bar staff and the restaurant was very slow. Our second night however was very good.
ALAN
Sep 10, 2018
norwich, United Kingdom
Enjoyed Most
Car parking
Other Comments
We weren't offered an upgrade.The room we had was small with a pillar on one wall which I kept on crashing into in the night.It was quite a distance from the centre
Lindsay
Sep 10, 2018
Chester, United Kingdom
Enjoyed Most
Location and free parking
Dawn
Sep 10, 2018
Ulverston, United Kingdom
Enjoyed Most
Rooms were good and hotel was nice. Just the 2 things that let it down really.
Other Comments
The toilet in our room didn’t work so we had to move rooms. Also it had been used. When we went down for our evening meal, the menu had been changed that day and only did meat dishes, not one vegetarian meal. This was part of the deal with travelzoo and we ended up having to go somewhere else for food.
Mark
Sep 09, 2018
Bridgend, United Kingdom
Enjoyed Most
Location and ambience.
Other Comments
The Breakfasts were excellent. However the dinner menu was very restricted, repetitive and the quality of the food(particularly the main courses) left a lot to be desired. If we returned we would stay bed and breakfast and eat elsewhere for dinner.
David
Sep 08, 2018
Lyme Regis, United Kingdom
Enjoyed Most
Good location, very good breakfast, friendly staff
Erika
Sep 07, 2018
Littleborough, United Kingdom
Enjoyed Most
THE QUALITY OF THE ROOMS WAS FIRST CLASS,TOGETHER WITH A BREAKFAST THAT CATERED FOR ALL TASTES.
Other Comments
WOULD NOT RECOMMEND CHEESE BOARD TOO EXPENSIVE AT £11.95 FOR QUALITY AND QUANTITY.
george
Sep 07, 2018
REDDITCH, United Kingdom
Enjoyed Most
Easy going nice atmosphere and good location to walk into town and shops
Other Comments
Little bit disappointed there was no little extra as was wife’s birthday so a bottle of wine or something in room would have been nice
JOSEPH
Sep 07, 2018
Chester le Street, United Kingdom
Enjoyed Most
Breakfast, quality sheets and towels. Helpful staff.
Other Comments
Our room 304 had a sink plug that would only work if you used a knife to pull it up! Bedside drawer would not close. This was dealt with. Unless a room is in full working order it should not be used!!!
Catherine
Sep 07, 2018
Crewe, United Kingdom
Enjoyed Most
The location was ideal, lovely outlook and very quiet
Other Comments
The food was a bit bland and the staff whilst not unpleasant seemed a little disinterested.
Geraldine
Sep 06, 2018
North Yorkshire, United Kingdom
Enjoyed Most
the whole experience, attentive friendly, helpful staff, nice, room, restaurant food was superb.
Ray
Apr 16, 2018
Liss, United Kingdom
Enjoyed Most
the view from room and its central location
Other Comments
bit disorganised at breakfast had to search for someone to take my order for tea. Nice dinner but not as good as thought it would be room a bit disappointing didn't think it was an executive room presume it was for its view
brenda
Apr 16, 2018
Paignton, United Kingdom
Enjoyed Most
Breakfast
Other Comments
Drinks expensive
Bridget
Apr 16, 2018
Grimsby, United Kingdom
Enjoyed Most
Lovely hotel, great food, excellent Travelzoo deal.
Other Comments
Only one comment, there was no wine menu in the lounge anywhere. We asked bar staff member, who then approached someone who could help. We like to browse wine menu and make our choice. However we did get to sample two reds so that we could make our choice.
Vivien
Sep 05, 2018
Jarrow, United Kingdom
Enjoyed Most
Quite relaxing atmospheric
Other Comments
Only criticism would be we booked at executive double room we found this a little on the small side certainly not executive standard to us but otherwise room very clean
Sylvia
Sep 04, 2018
Penrith, United Kingdom
Enjoyed Most
Nice surroundings
Other Comments
Dinner was very nice but came out still feeling hungry as the portions were very small
Lynne
Sep 03, 2018
Leeds, United Kingdom
Enjoyed Most
Nothing at all!!!!!
Other Comments
The staff were dismal, the service was shocking and because of this I may never use Travelzoo again.
The restaurant was overpriced and freezing, the management did not care and were rude.
I would not stay here even if you paid me!
James
Sep 02, 2018
Middlesbrough, United Kingdom
Enjoyed Most
Great room, everywhere clean,friendly helpful and courteous staff, very pleasant surroundings.
Other Comments
Not a good dining experience, entirely due to the chef-hence the one star for service. We felt sorry for the waiting staff, who must be embarrassed. We waited nearly 90 minutes for our main course. Food just about adequate, but little veg. at high prices. The dining room was characterless and cold, with mournful piped music.
Linda
Sep 02, 2018
Sheffield, United Kingdom
Enjoyed Most
Very well equipped room, recently re-furbished.
Other Comments
great town with lots of green spaces. easy walking distance to town centre, even for 'oldies' like us. Great position for touring Yorkshire moors. Very good food in hotel.
Damien
Sep 01, 2018
Blackpool, United Kingdom
Enjoyed Most
Easy access to. Town on foot
Staff very. Friendly and help fool
Very good vslue
Joyce
Sep 01, 2018
StockportStockport, United Kingdom
Enjoyed Most
Lovely convenient location. Super rooms. Friendly helpful staff. Excellent food.
Geoffrey
Sep 01, 2018
Cheadle Hulme, United Kingdom
Enjoyed Most
Staff were so friendly and helpful. Food was great.
Robert
Aug 31, 2018
Stafford, United Kingdom
Enjoyed Most
The bedroom and public areas were fine and the location excellent. This is obviously a fine hotel, but is lacking efficient management. Great shame they do not appear to have taken on board recent adverse rebiews.
Other Comments
The restaurant was chaotic, understaffed and the food was abysmal for a hotel of this quality.
Staff were hardworking but under trained. No evidence of hands on management.
I have to completely agree with recent negative reviews on Trip Advisor.
david
Aug 31, 2018
Bracknell, United Kingdom
Enjoyed Most
The hotel was really great
Other Comments
The catering left a little bit to be desired.
Peter
Aug 31, 2018
Bolton, United Kingdom
Enjoyed Most
It is sited in an ideal situation as close to park land for walks an also close to the unrivaled shops. Great.
Other Comments
It was just lovely.
Janet
Aug 31, 2018
Bolton, United Kingdom
Enjoyed Most
Perfect location. 10min walk to town centre in Harrow gate. Train station 5mins away so easy to get into York. Good value for money.
Susan
Aug 31, 2018
Saint Helens, United Kingdom
Enjoyed Most
It was a very welcome short break -a third night would also have been very welcome- fulfilling a long time desire to visit Harrogate.
The hotel is impeccably clean, comfortable and in a great location to explore Harrogate (and the surrounding area if we had more time).
The food was delicious, plentiful and hot. Staff were very friendly, helpful and accommodating.
Lynda
Aug 31, 2018
Sidcup, United Kingdom
Enjoyed Most
The friendliness of the staff
Roger
Apr 25, 2018
Newmarket, United Kingdom
Enjoyed Most
relaxed atmosphere.
very comfy bed.
Sandra
Apr 25, 2018
Leicester, United Kingdom
Enjoyed Most
The rooms are lovely, location is great
Other Comments
They have altered the breakfast since our last stay, you now get your own tea and coffee which isn’t bad but if you want to order something different like porridge then you cannot find a waitress to order with, when she did come over to our table she didn’t understand much English and I was only asking for porridge she asked me to point it out on the menu, not what you would expect from a hotel in Harrogate really
Angela
Aug 31, 2018
Barnsley, United Kingdom
Enjoyed Most
The food was lovely, the room was not so nice. I have stayed previously in a larger, more up to date room.
Julia
Aug 30, 2018
Ilkley, United Kingdom
Enjoyed Most
Excellent location. Parking facilities really good and no charge.
ANNE
Aug 30, 2018
Great Sankey, United Kingdom
Enjoyed Most
Proximity to town and free parking.
Other Comments
Service and food in the restaurant.
Piers
Aug 30, 2018
Cottingham, United Kingdom
Enjoyed Most
The house keeping staff were very friendly and the desk staff in Morning of departure was very nice.
Other Comments
Dinner took 2 hours due to staffing. Food came out warm at best. Room was ok but book stated they supplied toothbrushes and toothpaste staff had no clue first mornings breakfast bacon was solid, sausages undercooked and no plates other than side plates to eat from.
Martin
Aug 30, 2018
Kettering, United Kingdom
Enjoyed Most
Hospitality,and food
patrick
Aug 29, 2018
nottingham, United Kingdom
Other Comments
Terribly understaffed, one barman when their was over 100 people wanting a drink. one waitress who handled table bookings, drink orders, meal orders and serving the meals. room service did not appear with breakfast, the list goes on.
Shaun
Aug 28, 2018
Rowlands Gill, United Kingdom
Enjoyed Most
Lovely gardens room nice
Other Comments
Very busy two large weddings nowhere to sit had to go up to our room. Water leaking through the ceiling in the dining room. It looked very chaotic. In the hall near the lift crumbs or a crushed tablet on the floor. Was there for 2 days never cleaned.
Carol
Aug 28, 2018
Wigan, United Kingdom
Other Comments
Fantastic value for money
Denise
Aug 27, 2018
Gateshead, United Kingdom
Enjoyed Most
Quiet location very near to city centre
Other Comments
very lovely - a little bit lacking in service due to staffing cutbacks but overall very nice and good value.
Aug 26, 2018
ASCOT, United Kingdom
Enjoyed Most
The food was excellent
Susan
Aug 26, 2018
Beverley, United Kingdom
Other Comments
Although the hotel was large, it had a cosy feel. We ate in the Porterhouse restaurant which was very good. The bus trips that arrived were served separately in another restaurant at an alternative time so we could have a choice of meal times. The staff we came in contact with were all friendly and efficient.
christine
Aug 25, 2018
Middlesbrough, United Kingdom
Enjoyed Most
location
Other Comments
restaurant service a little slow
PAULINE
Aug 25, 2018
Kettering, United Kingdom
Enjoyed Most
Loved the position of the hotel and the ambiance. It was lovely.
Barbara
Aug 24, 2018
Blackpool, United Kingdom
Enjoyed Most
The location and tranquil gardens
Other Comments
Very poor service in the dining room. Breakfast buffet had overcooked bacon in plenty, fried eggs tray not quickly replenished and most items were cold. Evening meal was a disaster, all tables were left without service for 45 minutes whilst staff attended another function. I was charged £11.95 (menu price) for two scoops of ice cream , but when challenged, at check out,the price was reduced to £3.00. We did not enjoy the dining room experience.
One of two lifts was out of order for our length of stay
DERRICK
Aug 24, 2018
Sheffield, United Kingdom
Enjoyed Most
Nice quiet room. Excellent breakfast.Nice old hotel
Other Comments
Nice old hotel with good parking in a pleasant area of Harrogate. In need of some updating.
Geoffrey
Aug 24, 2018
Chester, United Kingdom
Enjoyed Most
Excellent service
Carole
Apr 16, 2018
Alfreton Derbyshire, United Kingdom
Enjoyed Most
eventual room very good
Other Comments
initially given a small double room,adjacent to a bank of aircon units,complained and given an exec room
why would they downgrade travelzoo clients.Also dinner service very slow,2courses 90 minutes.
george
Aug 24, 2018
Heywood, United Kingdom
Enjoyed Most
Excellent dinner
Colin
Aug 23, 2018
Mr walsall, United Kingdom
Enjoyed Most
Everything
John
Aug 23, 2018
Manchester, United Kingdom
Enjoyed Most
The location and cleanliness excellent.
Other Comments
We had a wonderful two day break at Cedar Court the only disappointment was the evening meal not the best with broccoli so raw we couldn’t cut it although the starter and desert were ok. No recommence was offered as a good will gesture!
However we would certainly return as the breakfast more than made up for the evening meal.
Kevin & Susan
Aug 22, 2018
Doncaster, United Kingdom
Other Comments
When we checked out the receptionist had trouble sorting out our bill and when we got home we realised we had been overcharged by 10pounds.
Irena
Aug 19, 2018
Ormskirk, United Kingdom
Enjoyed Most
The staff were lovely, very helpful and nothing was too much trouble.
Other Comments
Overall the stay was just Ok, the room we were given was not a superior room as they didn’t have any with twin beds which meant I had to ask for the extras that went with a superior room, like water!!
This caused a bit of an issue but was sorted.
Our main issue was breakfasts, the food ran out, no bacon, beans, eggs, the hash browns were inedible. Only 2 staff on duty so tables weren’t cleared.
susan
Aug 19, 2018
Oxford, United Kingdom
Enjoyed Most
Location was good. Dinner was excellent.
Charles
Aug 18, 2018
Tarporley, United Kingdom
Enjoyed Most
Nice friendly feel to the place,staff really helpful,lovely location overlooking parkland peaceful yet close enough to town for a short stroll
KEITH
Aug 18, 2018
Skelmersdale, United Kingdom
Other Comments
The rooms were tied floor boards outside the room creaked . The house keeper woke us up at 8.30 am to clean the room
Christopher
Aug 17, 2018
Leeds, United Kingdom
Enjoyed Most
Lovely surroundings. A bit faded. They need to decide are they a hotel or a wedding venue
Other Comments
Food overpriced and restaurant chaotic (dropped plates several times). Other residents I noticed complained about food which was overpriced. Bar very limited (no cocktails)
Loraine
Aug 17, 2018
Glasgow, United Kingdom
Enjoyed Most
pleasant location, easy access and good parking, useful for Harogate centre
Kathleen
Aug 17, 2018
Tamworth, United Kingdom
Enjoyed Most
staff good in the dining room, housekeeping guy was good, reception staff so so.
Other Comments
menu was a bit sparse and portions small, executive room upgrade was a small room, no other choice available, strong smell of chemicals in the room( bathroom wall cleaning liquid had not been washed off . we had to open the window wide and sit by it, after about 90mins housekeeping came and wash the liquid off.
philip
Aug 16, 2018
Widnes, United Kingdom
Enjoyed Most
Great value.
Other Comments
Food was slightly dissapointing
David
Aug 16, 2018
Fleetwood, United Kingdom
Enjoyed Most
The food is very good
Other Comments
Lovely hotel with great food. Couple of negative points on this visit. At 8:15 the room cleaning staff knocked on the doors of all of the rooms in our corridor to see which they could clean. This is way too early and should be unnecessary - especially as people have to check out and ours was a late check out at 1 pm. Secondly there was no temperature control in the room and the mattress was old and uncomfortable
Ashleigh
Aug 16, 2018
Hull, United Kingdom
Enjoyed Most
Close to town centre. Plenty of parking.
Other Comments
Breakfast was very good. Dinner was very poor. The antipasti was an insult.
robert
Aug 15, 2018
Darlington, United Kingdom
Enjoyed Most
location and the ambience
Other Comments
staff were very helpful
john
Aug 15, 2018
Wigan, United Kingdom
Enjoyed Most
The room was very spacious and the position of the hotel for access on foot to Harrogate centre was very convenient. The quality of the food was good.
Other Comments
Overall we enjoyed our stay at the Cedar Court Hotel but there were some disappointments. We had a very long wait for a lunchtime sandwich order in the bar where, at the time, there was only one other couple besides ourselves.
We thought the restaurant menu very limited made worse by the fact that one item was already unavailable by just 7pm. The staff in the dining/breakfast room room seemed rather disinterested and unenthusiastic in their attitude. Interaction with other staff was good. Overall, our stay did not feel like a four star experience.
Rosalind
Aug 15, 2018
Morecambe, United Kingdom
Enjoyed Most
Beautiful surroundings,nice rooms and good food.
Dina
Aug 15, 2018
Newcastle, United Kingdom
Enjoyed Most
Trish in reception made the most difference about our perception of the hotel. She was busy all the time, but she kept calm, and was clearly very proud to be working for the hotel.
Other Comments
Room was exceptionally spacious with a firm comfortable bed and a couple of pillows. Bathroom was clean and pleasant. The curtains were thick, and shut out the early morning sun well.
The hotel faces the Stray, and is conveniently within walking distance of the city centre. i was very pleased with the superfast wifi - faster than the fibre at home.
Help your self breakfast was good, but not exceptional.
All the staff appeared to be overworked due to staff shortages, but they tried their best.
Yuh
Aug 14, 2018
Dagenham, United Kingdom
Enjoyed Most
EASY WALK TO A CLOSED TOWN
Other Comments
ROOMS ARE VERY TIRED THE BATHROOM IS BELOW STANDARD FOR ANY HOTEL, THE SO CALLED QUALITY SHOWER IS NOT FIT FOR PURPOSE
Brian
Aug 14, 2018
Leeds, United Kingdom
Enjoyed Most
The room and general appearance of the hotel was very good, and our general experience was good.
Other Comments
Unfortunately the restaurant let’s the hotel down.
Staff appeared to have little knowledge of food and were not coping with only a few tables being occupied. We were asked if we would like to see the dessert menu before we had our mains!!
The food was generally good but there were issues.
Breakfast was not a relaxing experience, plates were cold and we chose not to divert from what was available as following our evening experience we did not want to be waiting half an hour for poached eggs!!
Tables at breakfast were piled with dirty pots, and the layout of the restaurant is like a cafeteria, even taking into account the hotel is going through a refurb and assuming pictures will appear on the walls and other interior furnishings will soften the starkness the lay out could be better.
Angie
Aug 13, 2018
Macclesfield, United Kingdom
Enjoyed Most
Value for money was excellent
Other Comments
Friendly, happy staff
Lynn
Aug 13, 2018
WidnesWidnes, United Kingdom
Enjoyed Most
Convenience to town centre and outlook onto open parkland (The Stray)
Other Comments
Exceptionally warm weather but no aircon in 'superior' room so couldn't sleep first night due to heat and lack of air
Peter
Aug 12, 2018
Durham, United Kingdom
Enjoyed Most
Relaxation
Other Comments
Not enough staff at breakfast no one in charge to oversee no water in coffee and tea urns no cups glasses and lack of food and table clearing . Lovely room but next to entrance taxis and bus tours with engine running early in morning . People enjoying early morning coffee and late night drinks at table just below our room !!!
Aug 11, 2018
Guisborough, United Kingdom
Enjoyed Most
We were very delayed so arrived after 10.30pm. Staff were very helpful and even offered us hot food, which we were too tired to accept. Our meal vouchers have been held over to a subsequent visit. Excellent service. Breakfast service understaffed in kitchen? Food and coffee running out faster than it could be replenished.
Mrs VL
Aug 11, 2018
Witley, United Kingdom
Other Comments
Excellent that there was a safe in the room but, unfortunately, no instructions to it’s use! Enquiry to reception re use said someone would come to explain but after 15 to 20 mins we decided to go out so never got the promised instruction.
Mr John
Aug 11, 2018
Filey, United Kingdom
Enjoyed Most
Meal in the restaurant was delicious. Excellent location for walking into Harrogate and also lovely views of the park from the room.
Jade
Aug 11, 2018
Gateshead, United Kingdom
Enjoyed Most
very good value for money and a super location for walking to the centre of town.
Other Comments
really nice restuarant with accomodating staff.
ian
Aug 11, 2018
beverley, United Kingdom
Enjoyed Most
Location, ease of parking, Nice walk into the shopping centre.
Other Comments
A little upset as both our friends had larger rooms than ours......
When we visit again, we'll ask for an upgrade ??????
Frank
Aug 11, 2018
Hull, United Kingdom
Other Comments
Restaurant had no atmosphere. Only 2 other people eating there at prime evening time. Food was nothing to write home about. Certainly not 'restaurant' food for an evening meal. Not much thought gone into the quality of food.
Denise
Aug 10, 2018
Standish, United Kingdom
Enjoyed Most
location and value for money
john
Aug 09, 2018
Portsmouth, United Kingdom
Enjoyed Most
The food and cleanliness of the room
Other Comments
Only issue no air conditioning in the room, however staff provided a fan so all was well
Mrs P
Aug 09, 2018
Middlesbrough, United Kingdom
Enjoyed Most
Very good location within 10 minutes walk to main area. Lovely grounds. A very pleasant stay.
David
Aug 09, 2018
Manchester, United Kingdom
Enjoyed Most
Breakfast and evening meal
Other Comments
Rooms very warm and short staffed. The staff that were there were very good.
Basil
Aug 08, 2018
Bradford, United Kingdom
Enjoyed Most
Some of the staff
Other Comments
we checked on the web the menu choice before we booked the hotel to make sure we could order what we liked for the evening meal, we were given a totally different menu to what they advertise on there website. when I questioned it I was told the menu had been changed two weeks ago, I have checked there web site today and it is the same menu we wanted that has not been changed at all.
No greeting at breakfast and no one to tell you what breakfast arrangement were, help yourself to everything even coffee in an earn!!! cold plates and very poor quality food also I forgot to mention the chips which were served with our steaks were the cheapest thin frozen chips going. One of the hand towels had to be replace as it was covered in make up, there was one packet of biscuits for us two to share, the room was to hot and very noisy from the road, there was no seal on the shower screen so the bath room floor got flooded and this! The carpet on the landing in front of the lift was covered in black sticky tape to cover what I persumed to be a hole.
Robert
Aug 08, 2018
Bridlington, United Kingdom
Enjoyed Most
Room was lovely, modern and very clean
Other Comments
Skeleton staff and bar was under stocked.
Dirty plates at breakfast, and it was clear the restaurant had not been cleaned properly for breakfast as there where still chips on the floor from evening dinner.
Asked for fan and extra pillows and these supplied without too much issue. Just felt that staff didn’t know how to behave for a 4 star hotel.
Joanne
Aug 07, 2018
Warrington, United Kingdom
Enjoyed Most
Plenty of parking and a good location.
Lindsay
Aug 07, 2018
Wigton, United Kingdom
Enjoyed Most
A beautiful room with a lovely view
Other Comments
Please cook your bacon for longer!! It looked very unappetising.
Wynne
Aug 07, 2018
Hartlepool, United Kingdom
Enjoyed Most
Everything
Susan
Aug 06, 2018
cleethorpes, United Kingdom
Enjoyed Most
All of it
Other Comments
Will go again
Susan
Aug 06, 2018
cleethorpes, United Kingdom
Enjoyed Most
Excellent food
Karen
Aug 06, 2018
Sunderland, United Kingdom
Enjoyed Most
The location was wxc3llent at just a short walk to the town centre @nd railway station.
Other Comments
This break was booked as a surprise for a friend’s birthday and the deal expressed a Deluxe Double room with a ‘Kingsize’ bed. However, the room was small with just a double bed and no mini bar or, more importantly, air conditioning. We stayed during the hottest summer on record and sleeping was very uncomfortable - not least because there were two of us in just a double bed. Also disappointed that only porridge available on one morning of our two night stay, without any explanation or apology.
Corrine
Aug 05, 2018
OrmskirkOrmskirk, United Kingdom
Enjoyed Most
Location . Friendly staff.
Other Comments
Took an excessively long time to be served at our evening meal. No additional blinds or nets with curtains
Aug 05, 2018
Leeds, United Kingdom
Enjoyed Most
Excellent position .Very comfortable
Other Comments
Water,shower cap and tissues were disappointingly absent.
Sheila
Aug 05, 2018
Corbridge, United Kingdom
Enjoyed Most
Value for money great room good location
Other Comments
Pity the room key never worked had to return to the reception every time we wanted to get in the room and have it re programmed
janet
Aug 05, 2018
Radcliffe Manchester, United Kingdom
Enjoyed Most
Room and bathroom were clean and the bed was very good.
Good location if you get a room at the front with a view of The Stray
Other Comments
Room lacked privacy - large window at front faced straight onto lawn where there were guests enjoying a drink - no privacy curtain or blinds - only option was to shut out all natural light to get changed.
The restaurant!. At dinner, they did not have a clue either front of house or in the kitchen. Steak was ordered medium rare and ghandi's flip flop arrived. Thinnest steak I have ever seen - if that was 12oz then I am 7 ft tall. It was no better at breakfast. Either short staffed or poor training - basics - e.g no clean tables despite only half occupied, no plates to get hot breakfast and at one point only 3 of the 6 hot items were available. Croissants looked good but the plain one was dry/stale and the pain au choc was uncooked in the centre - raw dough!
Christopher
Aug 04, 2018
Doncaster, United Kingdom
Enjoyed Most
It’s location
Other Comments
We have stayed before many times when this was best western and always enjoyed our stay. We gave it a try last time through travel zoo and it was not a good experience. However we thought we would give it one more try. So we booked a superior room. When we arrived the reception we were a little early. The receptionist said we could check in then if we paid an additional £10.00. I explained I had already paid extra for an upgrade and that although we had late checkout we would be leaving early. Despite this she would not let us check in without the extra payment. I also asked if the room type was the same and she said just the same.
At dinner we waited 30/40 minutes for our starters. When the mains arrived (sea bass) it was a small piece of fish engulfed by an enormous amount of very hard green beans.
We used to like staying at th Cedar Court when it was best western. Unfortunately we will not stay again unless there are big improvements.
jacqueline
Aug 04, 2018
chipping campden, United Kingdom
Enjoyed Most
location near to the Stray and town centre
Other Comments
very friendly staff
carol
Aug 04, 2018
Lancaster, United Kingdom
Enjoyed Most
Pleasant helpful staff . Good food
Margaret
Aug 04, 2018
Sheffield, United Kingdom
Enjoyed Most
Location
Other Comments
The actual offer was not exactly as described by Travelzoo. I notice this has now been corrected on the TZ websites. Restaurant in the evening had very restricted menu with mediocre food and service.
Martin
Aug 03, 2018
Newton Abbot, United Kingdom
Enjoyed Most
Good location, friendly staff.
Pauline
Aug 03, 2018
Durham, United Kingdom
Enjoyed Most
Lovely big twin room. Super breakfast. Very polite staff.
Pamela
Aug 03, 2018
Bury, United Kingdom
Enjoyed Most
The location, parking facilities and the food in the restaurant was very good
Other Comments
The bedroom and bathroom was very outdated and the rainshower was poor.
Jozsef
Aug 03, 2018
Blackburn, United Kingdom
Enjoyed Most
Being able to sit outside in the gardens AND the room was very pleasant with a comfortable bed!
Other Comments
All staff very helpful. Ideal location for walking into town centre. We also enjoyed a walk around The Stray before breakfast. Breakfast was the best we've had in a hotel for a very long time. Plenty of parking space. Can't wait to come again! Thank you.
Christine
Aug 02, 2018
DoncasterDoncaster, United Kingdom
Enjoyed Most
The position of the hotel, the room, excellent breakfast
Other Comments
Although the staff were pleasant and helpful, we felt that more staff were required. Dinner service was very slow, as there weren't enough staff to cope with the number of diners.
Pat
Aug 01, 2018
Lincoln, United Kingdom
Enjoyed Most
We had a nice room but overlooked the carpark.
Other Comments
We felt sorry for the staff as it was being run on a tight budget.The meal was ok but we shared a steak and it was very tough.It was not the chefs fault it was prepared and cooked nicely.There was little help in the dining room and it was full.Ran by one waitress who took the orders and arranged seating and another assistant.The meal was slow but the chef had done a good job.Breakfast was self service buffet and the food wasn't great.Minimal toiletries in room.Had to ask for more.Lots of deals were happening at this hotel by different companies and you couldn't help but feel sorry for the staff ,it was run at their expense and felt like a tourist operation.
Anne
Aug 01, 2018
Preston, United Kingdom
Other Comments
Seemed to be packed together for the evening meal, pity it couldn't have been
served in the lovely spacious breakfast room.
Donald
Jul 31, 2018
Burnley, United Kingdom
Other Comments
Evening meal was well presented but the meat was tough and starter (smoked cream cheese) needed accompanying bread or bisquit/ toast. Room had no ventilation and was very hot, unable to sleep
Dennis
Jul 28, 2018
Shrewsbury, United Kingdom
Enjoyed Most
The staff were very nice and polite, rooms were clean, breakfast was really good. It was a lovely hotel especially sitting in the garden with a cuppa.
Other Comments
When we arrived our room was at the back overlooking a car park with a big bunch of motors running underneath. Couldn’t leave windows open because of the noise, far to hot to sleep. My husband called it a premier inn room with less of the room. We had booked an executive room as it was our anniversary and I wanted to treat my husband, I do not have lots of money and usually look for a bargain. We were moved to a bigger room, after I complained, nice size. I had to ask several times for decaf coffee for the room. Only allowed to leave one when cleaning. Gin and tonic and a pint of bitter £13. It was a nice place , but creaky floor boards and prices high.
Susan
Jul 27, 2018
Morecambe, United Kingdom
Enjoyed Most
Breakfast was ok.
Other Comments
1st room was dirty and overlooking an old car park.
Service both in bar and restaurant was slow. The dinner was very poor . The creme brulee was just a runny mess.
Brian
Jun 20, 2018
Stanley, United Kingdom
Enjoyed Most
Pleasant staff
Other Comments
Trish on reception was extremely helpful and very pleasant.
CARMEL
Jun 04, 2018
BOLTON, United Kingdom
Enjoyed Most
location
Other Comments
friendly staff
Paul
Jun 04, 2018
Mansfield, United Kingdom
Other Comments
Breakfast was in a big room instead of the dining room which made us feel we were on a coach holiday. We had an allowance of £22 pp for evening meal. At first we were given a set menu but asked for the main menu and was given that.
Shelagh
Jun 04, 2018
Newcastle upon Tyne, United Kingdom
Enjoyed Most
Good position easy to walk into Harrogate and leave the car in the hotel carpark
Other Comments
Very friendly and professional staff Good value for the price
JOHN PEEL
Jun 01, 2018
Blackburn, United Kingdom
Enjoyed Most
The position and the bedroom
Other Comments
The evening meal was not value for money. The portions were very small and the service was very slow. We waited over 30 mins for our desserts to arrive after ordering them.
Alan
May 30, 2018
Leicester, United Kingdom
Enjoyed Most
Overall hotel ok seems like a lot of staff not sure maybe under new management
Other Comments
Poor service in restaurant slow forgot sides aid they had new chef although did did give us complimentary deserts
EDWARD
May 30, 2018
oldham, United Kingdom
Enjoyed Most
Excellent location, comfortable room. Good value.
Stephen
May 30, 2018
Market Harborough, United Kingdom
Enjoyed Most
Good location with plenty of car parking
Other Comments
Restaurant service was really slow, 45mins between starter and main - same for a number of tables.
Sandra
May 29, 2018
Durham, United Kingdom
Enjoyed Most
We chose a superior double room which was lovely.
Other Comments
The hotel was immaculately clean & maintained.
Anita
May 29, 2018
Leicester, United Kingdom
Enjoyed Most
Situated overlooking the park, easy walking distance to the town centre, food very good overall a really pleasant hotel to stay in.
Alan
May 27, 2018
Runcorn, United Kingdom
Other Comments
Service
Elizabeth
May 26, 2018
Gainsboroughnsborough, United Kingdom
Enjoyed Most
Convenience of hotel location, ease of parking.
Clive
May 26, 2018
Preston, United Kingdom
Enjoyed Most
Pleasant, welcoming atmosphere. Lovely hotel in beautiful surroundings yet near to Harrogate town centre.
Other Comments
Thoroughly enjoyed it.
Ann-Marie
May 26, 2018
Liverpool, United Kingdom
Enjoyed Most
Very comfortable room.
Mary
May 25, 2018
Carnforth, United Kingdom
Enjoyed Most
Its location to the city centre, room was excellent, reception staff were very good
Other Comments
The only comment we would make is that the staff waiting on in the resturant seemed a bit disorganised, I would guess that they had not been properly trained. We had to ask them to clear our table after each course, then we had to ask for coffee, it was if they were oblivious to what was happening on each table. One diner asked three different members of staff for extra parmesan cheese which he never got.
Derek
May 25, 2018
Warrington, United Kingdom
Enjoyed Most
front garden was well tended
Other Comments
specifically the restaurant service(slow and not well trained - or not trained at all!)
specifically the bed (too soft)
spevcifically the decor (a bit 'tired')
David
May 25, 2018
BurnleyBurnley, United Kingdom
Enjoyed Most
On the outskirts of Harrogate, so easy to access but just s 10min walk into the town centre
Other Comments
Lovely rooms , good food and pleasant staff
Jacqueline
May 24, 2018
Penrith, United Kingdom
Enjoyed Most
Comfy room
Other Comments
Jess on reception excellent service
Antony
May 24, 2018
Kirby Muxloe, United Kingdom
Enjoyed Most
The position. Friendly staff. Very clean.
John
May 23, 2018
Stockport, United Kingdom
Enjoyed Most
Excellent reception staff Jessica and clean spacious room
Christine
May 23, 2018
Chester, United Kingdom
Enjoyed Most
good food, lovely staff
Other Comments
They need a good sommelier, otherwise very good .
Harold
May 23, 2018
Warrington, United Kingdom
Enjoyed Most
Car parking. It's rare these days to find a hotel that actually provides free parking - and plenty of spaces.
Other Comments
Great location, just 5 minutes walk into town. Clean and pleasant décor. Good size bedrooms. Good breakfast selection. Be careful when checking-out. We had a number of extras on our bill that we didn't purchase. After a discussion with the Reception Staff on departure, these were rightly removed.
WILLIAM
May 23, 2018
Rugby, United Kingdom
Other Comments
Walls between rooms somewhat thin so can hear next door quite easily
Mr A
May 22, 2018
Huddersfield, United Kingdom
Enjoyed Most
Comfortable rooms and easy access to the town
Nigel
May 22, 2018
Stockport, United Kingdom
Enjoyed Most
Location
Joanne
May 22, 2018
Matlock, United Kingdom
Enjoyed Most
Nothing too much trouble for the staff, great room and food.
Brian
Apr 12, 2018
Chorley, United Kingdom
Enjoyed Most
Breakfast was excellent lots of choices and staff were all amazing .
Other Comments
We ate in the restaurant on the first night and the menu was minimal checked online first and it wasn't the same as what we were given . Had a sirloin medium rare steak and it came well
Done . Did not have an enjoyable meal .
Emma
May 22, 2018
Sale, United Kingdom
Enjoyed Most
Easy to get to by car and close to town centre.
John
May 21, 2018
Durham, United Kingdom
Enjoyed Most
Well organised, pleasant helpful staff, good food.
Sally
May 21, 2018
Crewe, United Kingdom
Enjoyed Most
Good location excellent food great service and good value
Andrew
May 21, 2018
Buckley, United Kingdom
Other Comments
e goodA outdoor space /patio area would be good
joanne
May 21, 2018
Huddersfield, United Kingdom
Enjoyed Most
The staff were lovely and ready to go all out for us. I loved watching the dining room team at breakfast - they worked so well together it was like a ballet.
Other Comments
Food options for dinner weren't great and I really wasn't catered for at all.
The room was comfortable and the view across The Stray was lovely. Though the room had been refurbished, it had obviously been done to a budget and it felt a bit cheap. That said, everything worked, was spotlessly clean and was well stocked. Being the little walk out of town meant it was gloriously quiet in the night and first thing in the morning. The town is 10 minutes walk the short way or 20 minutes the long way - actually enjoyed the walk and went the long way.
Liz
May 21, 2018
Enfield, United Kingdom
Enjoyed Most
Convenient location for town centre. Friendly, courteous staff. Beautiful outlook and gardens.
Enjoyable evening meal. Good selection at breakfast.
Excellent value.
Christine
May 20, 2018
Wakefield, United Kingdom
Enjoyed Most
Excellent Breakfasts. Free parking and short walk into Harrogate.
Lynn
May 15, 2018
Nelson, United Kingdom
Enjoyed Most
Lovely view from the room overlooking the garden. The dinner being included on the first night - good value and very tasty. Friendly and helpful reception and restaurant staff.
Lewis
May 14, 2018
Workington, United Kingdom
Enjoyed Most
Clean room with ample electrical sockets. Appreciated the addition of an ironing board and iron. A hand mirror in the bathroom was a nice touch. Reading lights over the bed were very useful. Plenty of coat hangers and hanging space, missed having a chest of drawers.
Other Comments
Room was basic but had everything we required and the location was excellent. Staff were friendly and helpful at all times.
Phillip
May 14, 2018
Tarporley, United Kingdom
Enjoyed Most
Very friendly Staff, especially Trish on reception, was extremely helpful.
mary
May 14, 2018
Carlisle, United Kingdom
Enjoyed Most
Trish the trainee was brilliant juggling g all the guests around in an unflappable manner!
Other Comments
Back ground music needed for restaurant in evening. Morning breakfast - bacon had obviously been out a long time and like rubber and eggs were hard.
deborah
May 14, 2018
BradfordBradfird, United Kingdom
Enjoyed Most
Friendly staff.
Other Comments
Great location.
Louise
May 14, 2018
Braintree, United Kingdom
Enjoyed Most
hard to say, the rooms were great, however we thought the food was of the best quality
Other Comments
We could not fault this hotel, Food ,Rooms ,Cleanliness, car park, staff the whole deal was tops
len
May 14, 2018
cheshire, United Kingdom
Enjoyed Most
Meal at restaurant very good. Wi fi throughout. Easy parking and hotel position.
Other Comments
First morning breakfast haphazard due to lack of staff. No guidance. Too spread out and hot food taken off self service as they ran out of oil to heat food! Cereals not topped up when needed. Second morning better as in restaurant but staff need a little more training . We all had to ask for milk to be supplied after the tea/coffee left with us. Also provide cold water along with juice please as many of us prefer that to take with tablets.
norman
May 11, 2018
Grimsby, United Kingdom
Enjoyed Most
lovely old hotel great location
Other Comments
food was fine but service at breakfast time unfortunately shambolic both days had issues not enough staff food not ready tables un cleared a real shame as the rest of the hotel very nice.
lynne
May 10, 2018
Diss, United Kingdom
Enjoyed Most
Hotel & location very good , enjoyed our stay very much , love Harrogate
Michael
May 09, 2018
CarlisleCarlisle, United Kingdom
Enjoyed Most
Very central. Lots of parking.
Other Comments
On our confirmation of booking form it was stated that £22 per person to spend on a starter and main course in the porterhouse restaurant. But they had a specific short menu for Travelzoo customers only and the choice was minimal and the items were not priced. Breakfast on the first day was fine, but on the second day the fresh bread was so stale that I could not even cut it. (it was really hard). The toiletries in the bathroom was minimal. Lucky I took our own. (only 1 shampoo and 1 showergel 1 bar of small soap) The furniture in the room is dated, but it is an old hotel. The staff were very friendly and nice.
May 09, 2018
Barnet, United Kingdom
Other Comments
Restaurant evening meals were poor. 4 steaks were tough. 1 salmon greasy.
Breakfast fried eggs either sloppy (part cooked) or hard. "Fresh bread" (to slice) was frozen in the middle.
Long queue to get to bar before evening meal (1 person on duty)
Bathroom fan not working. The hotel has certainly deteriorated since our last visit.
Stephen
May 08, 2018
Huddersfield, United Kingdom
Enjoyed Most
Great food & area
Angela
May 07, 2018
Leighton, United Kingdom
Enjoyed Most
Rooms were lovely, the gardens were beautiful.
Other Comments
Although we felt the food was average, we still enjoyed our stay.
Pamela
May 06, 2018
East Boldon, United Kingdom
Enjoyed Most
Staff welcoming and friendly. Short walk to town.
Other Comments
Breakfast wasn't well organised, especially on the second morning when it was served in a function room due to the Tour de Yorkshire. Our evening meal on the first night was very good, the waiter was very efficient. Brilliant value deal.
DEBORAH
May 05, 2018
Bristol, United Kingdom
Enjoyed Most
Relaxed atmosphere, excellent food, good value.
JULIE
May 04, 2018
Lincoln, United Kingdom
Enjoyed Most
Love
Location and friendly staff.
Daphne
May 04, 2018
Sale, United Kingdom
Enjoyed Most
Comfortable
Other Comments
Poor resupply of breakfast items
DR GEORGE D
May 04, 2018
Alnwick, United Kingdom
Other Comments
A little understaffed at breakfast - slow to fill up cereals, yogurts etc.
Linda
May 02, 2018
Ulverston, United Kingdom
Enjoyed Most
Travel Group Deal
Other Comments
Breakfast facility requires improvement(food cold) and better toast machine(s) otherwise evening meal was excellent (different kitchen?)
Keith
Apr 30, 2018
Kenilworth, United Kingdom
Enjoyed Most
Nice hotel, very good location
Other Comments
Service from the staff was shocking
Andrew
Apr 29, 2018
Carlisle, United Kingdom
Enjoyed Most
The dinner.
Other Comments
The breakfast was very poor.
Matthew
Apr 29, 2018
Chorley, United Kingdom
Enjoyed Most
Breakfast
Other Comments
The menu in the restaurant was the same every night of the four days we were there with not a huge selection - a bit limiting
martin
Apr 28, 2018
Maidenhead, United Kingdom
Enjoyed Most
Staff were very friendly and courteous. Setting was beautiful. Food and service excellent. Fabulous value for money.
Other Comments
Room was quite cold but staff quickly provided heater and blankets when informed.
Kate
Apr 27, 2018
Manchester, United Kingdom
Other Comments
Breakfast was a fiasco not enough staff to cope. Had to wait 20 mins while tables were cleared and resett.
Marilyn
Apr 27, 2018
Nuneaton, United Kingdom
Enjoyed Most
The Cedar Court is a hotel we visit a few times a year and are extremely satisfied with. Every aspect of our stay is always enjoyable,
Wilf
Apr 27, 2018
DONCASTER, United Kingdom
Enjoyed Most
The staff were brilliant and worked very hard indeed. Very comfortable Hotel
Alan
Apr 26, 2018
Ormskirk, United Kingdom
Enjoyed Most
NICE SIZE ROOM
Other Comments
GOOD BASE FOR VISITING THE AREA
kevin
Apr 26, 2018
manchester, United Kingdom
Enjoyed Most
The location was perfect as it is so close to the town without being in the middle. Such a pity about the lack of training as it could be so good.
Other Comments
The staff had obviously never been trained. When serving arms went across in front of you even if you were eating and there was enough space to walk around. The food was very poor. If we wanted a drink in the evening we had to hunt for someone to serve us. There were very few smiles from the staff so they are obviously not happy.
Rosemary
Apr 25, 2018
Nr Wareham, United Kingdom
Enjoyed Most
The convenience of getting into town and free parking at the hotel.
Other Comments
We have stayed many times at this hotel when it was best western and always had a nice room. We booked an executive room. The room looked onto the car park. The glazing in the window had broken down. No pictures on the walls. Shower gel and shampoo taken away and not replenished. The tea tray was also not replenished.
jacqueline
Apr 25, 2018
chipping campden, United Kingdom
Enjoyed Most
The room and meals
annie
Apr 24, 2018
manchester, United Kingdom
Enjoyed Most
Location
Geoff Brown
Apr 24, 2018
Cheltenham, United Kingdom
Enjoyed Most
every thing
alan
Apr 23, 2018
Clitheroe, United Kingdom
Enjoyed Most
Convenient location. Outside of the building impressive. Pleasant helpful staff.
Other Comments
Some of the decor e.g. carpets, furnishings were threadbare - worn through in places. Food was average and not very imaginative. Needs a bit of a revamp/refresh I think.
Patricia
Apr 22, 2018
Bradford, United Kingdom
Enjoyed Most
The rooms were large and well decorated and the setting of the hotel was lovely.
William
Apr 22, 2018
Sheffield, United Kingdom
Enjoyed Most
Nice room with a bath
Other Comments
Service slow at breakfast both days
Keith
Apr 22, 2018
Chester, United Kingdom
Other Comments
The staff were helpful especially when we first arrived and had a lovely sandwich and coffee served by the friendly bar staff named sue
Judy
Apr 20, 2018
Sheffield, United Kingdom
Enjoyed Most
The staff
Susan
Apr 20, 2018
Sevenoaks, United Kingdom
Enjoyed Most
Comfortable and spic and span room on second floor. Comfy bed and efficient bathing facilities with lovely large towels .Pretty view through very large bay window over garden and parkland and beautiful cedar tree just outside our window. Two days breakfasts were really good and the cooked food was hot. Evening meal was reasonable and the steak I had was beautiful but my partner's duck was a rather tough for a 'slow cooked' bird.All in all though a lovely stay with friendly and helpful staff. A good base for visiting other nearby treasures of north Yorkshire and we did.
Maureen
Apr 20, 2018
Shrewsbury, United Kingdom
Enjoyed Most
Location
Other Comments
Offer was not as described.
Harry
Apr 20, 2018
Norfolk, United Kingdom
Enjoyed Most
The location
Gillian
Apr 20, 2018
Maldon, United Kingdom
Enjoyed Most
Good food
Pamela
Apr 18, 2018
sheffield, United Kingdom
Enjoyed Most
Location
Other Comments
Rooms where very hot
David
Apr 17, 2018
Stockton-on-Tees, United Kingdom
Enjoyed Most
Friendly staff
Other Comments
They could do with more stsff in thr morning brrakast time around 9..many people waiting for plstes ..coffee..food
David
Apr 17, 2018
Newcastle upon Tyne, United Kingdom
Enjoyed Most
Location.
Other Comments
Under staffed restaurant service. Owing to large pre booked party the hotel could not fit us in to the evening dinner service. We were refunded £44 and revcieved a bottle of wine our inconvenience. Breakfast too was poorly serviced and there were lots of uncleared tables along with a poorly replenished buffet.
MICHELLE
Apr 16, 2018
Stalybridge, United Kingdom
Enjoyed Most
The easy of getting there, great parking facilities. Nice dining and bar area's.
Other Comments
What an great place to plan a visit to Harrogate, fantastic position, with wonderful views over the park, yet 5 mins walk to the centre of Harrogate, without having to drive the one way system. Has my vote every time.
Julie
Apr 16, 2018
Pudsey, United Kingdom
Enjoyed Most
It was situated in a beautiful part of Harrogate.
Other Comments
It was really busy at breakfast on Saturday morning and the service was a little disorganised and the hot food kept running low. Didn't detract from our enjoyment and it was only a minor point.
Helen
Apr 16, 2018
Manchester, United Kingdom
Other Comments
Customer service excellent, as was the evening meal. Very good value.
Ashleigh
Apr 16, 2018
Hull, United Kingdom
Enjoyed Most
A beautiful, old hotel, overlooking The Stray and a few minutes walk into town. Recent refurbs have made the public areas, lounge and restaurant feel modern and comfortable. Friendly and helpful staff.
Other Comments
Hideously understaffed at breakfast, resulting in chaotic service and very poor breakfast buffet.
Barbara
Apr 15, 2018
Lancaster, United Kingdom
Enjoyed Most
Comfortable and quiet room. Great value for money
Phil
Apr 15, 2018
Guisborough, United Kingdom
Enjoyed Most
We upgraded from the deal, and it was well worth it. Lovely big room with front view across the park. Not noisy from outside at all. Evening meal was very good value. Choice of starters and main course, then you could pay for a sweet if you wish. Wine was reasonable. Restaurant manager excellent food came hot and was good. Only down side our upgrade was suppose to include fruit in our room. This was missing and never materialised. However we liked the room and evening was good.
Other Comments
Breakfast was a mess! We had to queue for ages to get a table, not because the restaurant was full but no one was clearing tables. Eventually we got a table only to find there was no breakfast left! Orange juice down to last glass, no cereal bowls and after asking three times and waiting ten or more minutes soup bowls appeared. Although the buffet containers were out on a long table what cooked food available was on a small table up a corner, people waited very disgruntled for fifteen minutes at a a time. Yoghurt had gone, we got so fed up we settled for cereal, pain a chocolate and two potatoes hash browns in a soup bowl. Bearing in mind this was nine o clock and breakfast was supposed to go on till 10.30. Every one moaning not a good start to the day. We then went to pay our bill and stood fifteen minutes while the only person behind the desk successfully ignored us. I eventually asked another member of staff walking by to get us some attention. By now eight other people were trying to pay their bill and again everyone moaning.
An excellent looking hotel spoilt by bad staff. Mostly foreign with not good understanding of English. Please sort out would love to return as we love Harrogate and this hotel is well situated.
Trevor
Apr 15, 2018
Halesowen, United Kingdom
Enjoyed Most
Position relative to Harrogate
Michael
Apr 15, 2018
Lytham Saint Annes, United Kingdom
Other Comments
Went for wedding anniversary dining room manager brought two glasses of complimentary wine to celebrate a very nice touch.
Only complaint was the breakfast. The staff worked their socks off and tried their best to cope, but were overwhelmed by demand in clearing tables and supplying replacement food, not enough staff in restaurant and kitchen at peak time.
Barry
Apr 15, 2018
Leicester, United Kingdom
Enjoyed Most
Location was superb and, apart from the bathroom, the room was wonderful. We particularly liked the VERY comfy bed!
Other Comments
Breakfast service was shocking. Waited 10-15 mins to be seated both mornings, tables were a tip and very slow at replenishing the buffet. There were silverfish in our bathroom
Holly
Apr 14, 2018
Newcastle upon Tyne, United Kingdom
Other Comments
Breakfast food very good but service could have been better. Selection advertised in menu should always be available but this was not the case.
Diane
Apr 13, 2018
Scunthorpe, United Kingdom
Enjoyed Most
The view
Timothy
Apr 13, 2018
Boston, United Kingdom
Enjoyed Most
Lovely big hotel and plenty of parking
Other Comments
There did not seem to be enough staff at breakfast time
Kathleen
Apr 13, 2018
Wirral, United Kingdom
Enjoyed Most
Good breakfast room well appointed
Other Comments
Evening meal a letdown
Avril
Apr 11, 2018
Thornton-Cleveleys, United Kingdom
Enjoyed Most
Nice setting, and good location. Good food.
Other Comments
We had a single friend with us who booked the same DBB deal we did. She understood she was paying for single occupancy of a double room, but it seemed a bit unfair she was paying the same as us for one meal and breakfast to our two! Surely it wouldn't be out of the question to offer a free dessert or drink in lieu of this exploitation of singles? When she asked if this would be possible she was politely but firmly rebuffed.
Paul
Apr 11, 2018
Manchester, United Kingdom
Enjoyed Most
Room was spacious and hotel in a convenient location
Christine
Apr 11, 2018
Hull, United Kingdom
Enjoyed Most
Great access to the centre of Harrogate.
Other Comments
Excellent breakfast.
David
Apr 10, 2018
Oldham, United Kingdom
Other Comments
The only thing that let the vjsit down was having to walk through a group of people smoking and blocking the main entrance to the hotel ( there was a wedding party) I feel a more suitable smoking area should be designated, as an asthma suffere this was not a comfortable experience.
Janet
Apr 09, 2018
AberdoveyAberdovey, United Kingdom
Enjoyed Most
The dinner was top notch...
jackie
Apr 09, 2018
Preston, United Kingdom
Enjoyed Most
The location of the hotel.
Other Comments
The food was lovely, and as a vegan I felt quite looked after.
Alison
Apr 09, 2018
Grimsby, United Kingdom
Enjoyed Most
The staff are really helpful and friendly. The room was large and the bed comfortable. The food was very good too.
Christina
Apr 09, 2018
Ripon, United Kingdom
Enjoyed Most
The room was clean. There was adequate free parking and we were allowed to leave it there on the day we left.
Other Comments
The deal specified that we would have £22 per person to spend on our dinner in the Porterhouse Restaurant . Before booking we studied the menu online. It was quite impressive and we were looking forward to an enjoyable evening meal aware that we would probably have had to add to our £22 however when we arrived at the restaurant we were offered a set menu with some choices which had no resemblance to the online menu. We were hugely disappointed and made that clear at the time.
Carole
Apr 09, 2018
Durham, United Kingdom
Enjoyed Most
Lovely hotel, room was clean and comfortable.
Other Comments
My only complaint was that a few of the staff at mealtimes gave the impression they didn’t want to be there. Also, breakfast was lacking a little in that there was no one supervising and on both mornings of our stay, I had to ask for items that had run out.
Anthony
Apr 09, 2018
Sutton Coldfield, United Kingdom
Enjoyed Most
Afternoon tea
Other Comments
Hotel beautiful but very 'tired'
With just a little better organization could SO improve - for instance breakfast chaos with not enough staff to clear tables/ensure food updated/plates dry from dishwasher. Would not have been at all happy had I paid full price!
julia
Apr 08, 2018
Warrington, United Kingdom
Enjoyed Most
The location, the evening meal was very good. The staff were pleasant and helpful.
Other Comments
The cooked breakfast was excellent, but found that the continental buffet had less choice than expected.
Linda
Apr 08, 2018
Alfreton, United Kingdom
Enjoyed Most
Lovely food, friendly staff, good location for the Harrogate Convention Centre - nice views over the park.
Other Comments
Only real concern, about the Travelzoo offer. I paid £89 inc food just for me, and friends paid £89 inc food between the two of them. Would love as a solo to at least be offered free dessert or some such...
Rebecca
Apr 08, 2018
Stockport, United Kingdom
Enjoyed Most
Location
Other Comments
Good value thro Travelzoo. But we wouldn't be happy paying their full quoted price.
Roz
Mar 23, 2018
Cockermouth, United Kingdom
Enjoyed Most
Good location for York and Leeds
Other Comments
The only comment to make---for self service breakfast, make sure that the plates are warm for the main part of the breakfast.
Susan Alice
Mar 23, 2018
BOLTON, United Kingdom
Enjoyed Most
Excellent buffet breakfast.
Linda
Mar 22, 2018
Barnsley, United Kingdom
Enjoyed Most
Location is okay with plenty of parking
Other Comments
Constant sleep disturbances, no soundproofing onto outside corridor, constant noise of doors slamming due to poor fitting door locks.
Evening meal was choices from set menu, I was under impression we would have £22.00 allowance towards a la Carte menu.
Service at breakfast, on the Saturday morning was atrocious. We were told to sit at any available table, most were full of dirty plates and only table available was set for six people, which we were forced to share with other guests.
On checking out we were not asked about any problems, staff only interested in settling bill.
Janet
Apr 08, 2018
Littleborough, United Kingdom
Enjoyed Most
Large clean room. Within walking distance of town centre... about 10 to 15 minutes away.
Other Comments
The break was spoiled somewhat by a very offhand, almost to the point of rudeness, receptionist. The towels were not replaced in the room one day and when I asked reception for them for the second time, having been told 20 minutes before they were on the way, I was told 'housekeeping is busy' as though I was being a nuisance asking to have towels for a shower after a day out!
A T
Apr 07, 2018
Preston, United Kingdom
Enjoyed Most
Location
Edward
Apr 06, 2018
Llanfyllin, United Kingdom
Enjoyed Most
Good location.
Other Comments
Bedroom was very cold
paul
Apr 03, 2018
Warrington, United Kingdom
Enjoyed Most
Comfortable and convenient. Relaxing break.
Linda
Apr 03, 2018
Wychbold, United Kingdom
Enjoyed Most
Great location easy to find great staff excellent value
Alan
Apr 01, 2018
Worksop, United Kingdom
Enjoyed Most
I upgraded to an executive room and it was a high standard
Janet
Apr 01, 2018
Chorley, United Kingdom
Enjoyed Most
Near to town centre
Other Comments
Breakfast service was poor food cold I paid for a upgraded room they didn’t add the extras
Leala
Apr 01, 2018
Manchester, United Kingdom
Enjoyed Most
Convenient location to Harrogate
Other Comments
It would have been good to have more storage space in rooms, i.e drawers or shelves to put non hanging clothes.
Elizabeth
Mar 30, 2018
Altrincham, United Kingdom
Enjoyed Most
location & room
Other Comments
waiting on staff unhelpfull
Mar 30, 2018
Craven Arms, United Kingdom
Enjoyed Most
Friendly, clean and fab food
Vicki
Mar 29, 2018
Houghton le Spring, United Kingdom
Enjoyed Most
the hotel and relaxing
thomas
Mar 29, 2018
Hyde, United Kingdom
Enjoyed Most
The staff at check in and at dinner were excellent, and the room had nice views of the garden and The Stray.
Other Comments
Breakfast was a little chaotic. With the clocks going forward that day, everyone seemed to head down for breakfast a little later. (9-10am) and the dining room was struggling to cope. Nearly all of the tables were taken and the buffet was very low on food and we had a long wait to get even a cup of tea. The staff did their best but were in danger of being overrun at times.
Steven
Mar 28, 2018
Chester le Street, United Kingdom
Enjoyed Most
Very close to Harrogate, just a short walk into town, very enjoyable place to visit.
Other Comments
Lacked soul, very large hotel with little character. Room was cold and outdated. Was charge twice through some sort of clerical error. Breakfast was a bit hit and miss as was the evening meal. My wife's dessert was actually nasty. We had booked for relatives to join us however they were unable to attend through illness, the hotel was informed 4 days beforehand and said there was nothing they could do, tried again on arrival to move dates so they could come another time when they felt better. Hotel refused so effectively lost two days booking for relatives, told to claim on travel insurance. Not helpful really, more importantly was their lack of understanding.
Mark
Mar 27, 2018
Holyhead, United Kingdom
Enjoyed Most
Pleasant setting lovely views over parkland
Margaret
Mar 22, 2018
St Albans, United Kingdom
Enjoyed Most
Food-excellent!!
Garry
Mar 22, 2018
Tividale, United Kingdom
Enjoyed Most
Many things. This is a fine well kept establishment what could be improved would be the menu choice.
Other Comments
The menu on offer was very limiwted and resrtictive. The available fish course was sold out by 8pm. Iwas permitted to choose from the bar/snack menu but the dish was inedible. The breakfast juice was just flavoured water. I did try to voice my concerns but it appeared to fall on deaf ears.
James
Mar 27, 2018
Liverpool, United Kingdom
Enjoyed Most
Reasonably good location on ther edge of town, good rooms
Other Comments
The Travelzoo offer clearly states that you will receive:
"£22 per person to spend on a starter and a main course in the Porterhouse Restaurant (first night only)"
Yet, the menu for all 3 nights we were there was the same fixed price £20 per head menu with limited choices, rather than being able to choose from the menu that they have on line:
https://www.cedarcourthotels.co.uk/uploads/files/Food%20%26%20Drink/Harr_menu_may17.pdf
I asked twice if the fixed price menu was the right one for us and also asked directly to see the "a la carte" menu as we had hoped to have the "21oz Chateaubriand for two to share" and pay any difference, but we were told "we don't do that menu anymore, we used to a long time ago...."
OK, I thought well at least I hope they knock the additional £4 off the drinks bill, but no such luck, all drinks (which are on the steep side here) were billed.
Bottom line is, they didn't deliver the offer as marketed and so I am disappointed and feel that there is some misrepresentation going on here. I will be making this same complaint directly to Travelzoo.
Colin
Mar 27, 2018
Gayton, United Kingdom
Enjoyed Most
Bed was comfortable
Other Comments
The restaurant
Laura
Mar 27, 2018
Yarm, United Kingdom
Enjoyed Most
The staff were very friendly and welcoming yet professional, but very haphazard and disorganised in their work, e.g. 3 people ask you what you would like for dessert, yet it never turns up until you complain. You ask for Poached eggs for breakfast and they arrive rock hard and overcooked. These are small things, but as in previous reviews, so easily corrected.
Colin
Mar 27, 2018
Gayton, United Kingdom
Enjoyed Most
Friendly staff nice food good location to town centre
Robert
Mar 25, 2018
Lancaster, United Kingdom
Enjoyed Most
The rest of the stay was ok but we mistakenly the the hotel was still a Best Western and was nowhere near as good
Other Comments
The breakfast on saturday morning was like being in faulty towers with everything running out eggs ,bread, mushrooms,orange juice ect so there was a que of people waiting for food and when you got to the front something else had run out so by time you got your breakfast and went back to your table the coffee had gone cold and nobody seemed to be able to remedy the situation. The breakfast on friday was not too bad but saturday was a fiasco
Malcolm
Mar 25, 2018
liverpool, United Kingdom
Enjoyed Most
location and grandeur of the place
Other Comments
thought at times there was a shortage of staff and there seemed to be some training being done.
second days breakfast seemed to a little chaotic.
malcolm
Mar 25, 2018
Rayleigh, United Kingdom
Enjoyed Most
The room upgrade was of a good standard and the staff were all polite but seemed very busy and under pressure. The location is a good walking distance into town
Other Comments
The overall service at the hotel was disappointing and obviously struggling under new management. The restaurant was understaffed and disorganised. The a la carte menu on their website was not on offer so we could only choose from a limited menu. The food that arrived was of poor quality and served incomplete for example with no sweet potato fries and no gravy for the pie. The breakfast buffet was average and poorly stocked.
Sheilla
Mar 23, 2018
Cheadle Hulme, United Kingdom
Enjoyed Most
We thought the room was lovely - large, clean and welcoming.
Other Comments
The food was lovely with great choices on all courses. The selection in the bar was also varied.
Peter
Mar 23, 2018
Rushden, United Kingdom
Enjoyed Most
The hotel was a walking distance from the town centre, free parking and free wifi.
Other Comments
Basic furnishing and facilities for a 4 star executive room.
Editha
Mar 21, 2018
Southport, United Kingdom
Enjoyed Most
Location, car parking,facilities
Other Comments
The hotel seemed to be in a state of transition and as such both some public areas corridors etc are somewhat tired and in need of refurbishment. This is the 3rd time we have visited this hotel and the culinary experience fell short of our previous visit
Paul
Mar 21, 2018
Holmfirth, United Kingdom
Enjoyed Most
The location
Other Comments
No staff breakfast was a farce no hot food only one chief on even thought the night before they had a wedding and a 70th party waited about 40 mins when food actually arrived it was cold our tea and coffee on the table was cold and our toast !
My husbands diabetic so had to go out to eat in the snow!
First night evening meal was lovely come the next night the menu is the same Every Day!! If you only liked the steak on the menu you wouldn't want to eat it every night
Paid for a supirior room it was small on the front of hotel with a flood light glaring All night no hair dryer in the room
Atmosphere was none existent and the hotel was cold and dated could have had a better stay in a travel lodge fir a lot less than £170 plus the bar bill!
Wouldnt return and certainly wouldn't recommend it to anyone.
Jane
Mar 20, 2018
MANCHESTER, United Kingdom
Enjoyed Most
Food was excellent
Patricia
Mar 20, 2018
Preston, United Kingdom
Enjoyed Most
Location close to town, good atmosphere and service.
Other Comments
Breakfast on the sunday morning seemed to go awry for some reason, but no real problem.
Kenneth
Mar 19, 2018
High Peak, United Kingdom
Enjoyed Most
Location.
Other Comments
Waiting for breakfast, they ran out of everything, long wait to replenish hot food. Lots of dirty tables, not enough staff to clear tables, people waiting for tables! Chaos is how I would describe it! Executive rooms highly over rated, looked out over a brick wall, poor quality bedding.
Mar 19, 2018
Barford, United Kingdom
Enjoyed Most
Great staff, superb evening meal
Other Comments
Breakfast was a disaster! I blame poor management. 1 staff in kitchen who had only done 2 breakfast shifts previously. Everyone came down at once from a large party the previous night. Staff were overwhelmed as there simply was not enough people on shift. Had to wait ages for food which was nice when I got it but the staff should not be put in such a position. Some customers were very rude to the staff as well who were doing their best to cope. Other than that a great hotel, maybe in need of a little freshen up with great staff!
Tracy
Mar 19, 2018
Darlington, United Kingdom
Enjoyed Most
Food was good.
Other Comments
They accommodated for my friend who is vegan.
Jane
Mar 19, 2018
Brighouse, United Kingdom
Enjoyed Most
Great location.
Other Comments
The attitude of the staff. Mostly miserable . No breakfast first morning as we had to leave for work at 7.30 and breakfast not served before then at weekends .
Jenny
Mar 19, 2018
Solihull, United Kingdom
Enjoyed Most
Breakfast was excellent.
Other Comments
Slightly disappointed that we had to stick to a set menu and not able to choose from full menu.
christine
Mar 18, 2018
wakefield, United Kingdom
Enjoyed Most
Good location, decent size room, excellent value for money.
David
Mar 18, 2018
Nelson, United Kingdom
Enjoyed Most
location
Other Comments
food menu very limited
peter
Mar 18, 2018
Bury, United Kingdom
Enjoyed Most
Evening meal and breakfast was lovely. Room was really clea
Other Comments
Room was really clean. Staff very helpful. Food was lovely. Enjoyed a nightcap in the hotel bar which was very relaxing.
Julie
Mar 18, 2018
Manchester, United Kingdom
Enjoyed Most
We were upgraded to a Superior room,lovely room overlooking the front of the hotel.
Other Comments
Deal said £22 pp towards starter and main,was disappointed when you had to choose from a set menu and not the main menu.
Jacqueline
Mar 18, 2018
Houghton le Spring, United Kingdom
Enjoyed Most
Central location is
Other Comments
Poor service in restaurant but manager did seek us out & listened & apologised. Food reasonable but not very hot .
marion
Mar 18, 2018
Leyland, United Kingdom
Enjoyed Most
Great value for money.
Other Comments
Service slow in restaurant.Room just adequate.Staff very helpful.
john
Mar 16, 2018
Glasgow, United Kingdom
Enjoyed Most
Location
Other Comments
Both Whitebait starters were burnt, we were then advised that only one portion was left which turned up again burnt !!! both Gammon main courses were full of fat and, served with burnt chips, Chicken main course arrived stone cold and, was sent back only for the same 2 bits of chicken breast to be returned looking like shoe leather , Duty manager agreed to food was extremely poor and apologised. I am still awaiting a call from the hotel to resolve the problem !!!
Terry
Mar 16, 2018
barming, United Kingdom
Enjoyed Most
A very good selection options for breakfast
Other Comments
Room was somewhat tired and needed updating. The room was not particularly warm on entering and adjusting the heat was difficult.
Mrs P M
Mar 13, 2018
Lutterworth, United Kingdom
Enjoyed Most
The staff were very nice and helpful. Because their were very few residents the breakfast was made to order and was brought straight from the kitchen. So it was hot and fresh much better than the usual food left on hot plates.
Other Comments
The hotel areas and rooms were very cold. On our deal we were entitled to £22 per person towards starter and main meal at dinner. We were told the usual menu wasn't available as it was Mother's Day and they had nothing left. We were given a limited menu and told we could have two courses which didn't add up to the £22 allowance for eithe of us. It was very disappointing as we had decided what to have off the usual menu.
John
Mar 13, 2018
Rochdale, United Kingdom
Enjoyed Most
THE HOTEL THE ROOM
Other Comments
THE SERVICE AND WAITING TIME FOR DINNER AND BREAKFAST WAS SERVED COLD
Mar 13, 2018
Ellesmere Port, United Kingdom
Enjoyed Most
Location is fine. And breakfast was good. Can't really recommend highly but it was ok if you get a good deal and don't eat in.
Other Comments
The restaurant service was very poor leading to long delays and food was average when it arrived.
Andrew
Mar 12, 2018
Kendal, United Kingdom
Enjoyed Most
clean, spacious, very friendly staff. really nice place to stay.
Other Comments
nothing to add exceptional establishment we will go again when in the area
s
Mar 12, 2018
Bolton, United Kingdom
Enjoyed Most
the style of the hotel and the breakfast
steven
Mar 12, 2018
Sheffield, United Kingdom
Enjoyed Most
Great value for the money paid
Sandra
Mar 12, 2018
Chesterfield, United Kingdom
Enjoyed Most
Great value
Other Comments
Staffing was a bit shambolic, slow service in restaurant at dinner and breakfast, but great value. Bathroom not as clean as expected (Tatiana).
Richard
Mar 12, 2018
Yarm, United Kingdom
Enjoyed Most
Pleasant property with clean, tidy appearance.
Other Comments
Just a little more staff training required for the Restaurant, small things that add up to larger irritations.
Sam
Mar 12, 2018
Chester, United Kingdom
Enjoyed Most
The hotel itself is really well located and the rooms are nice. The staff in reception were very helpful.
Other Comments
The service in the evening by the catering staff was extremely poor. We had to wait over half an hour for them to take our order (unless we hadn't asked I'm not sure they would have taken it at all!) and it took another hour or so for our meal to be served. All the customers in the restaurant were complaining or walking out without receiving their meal (which we had all paid for via the travelzoo offer) which made the atmosphere in the restaurant uneasy and uncomfortable. When the meal arrived it wasn't as hot as I would have expected. We were starving by this time so ate it anyway. Very disappointing when we were looking forward to a stress free, relaxing weekend away..
Lindsey
Mar 12, 2018
Burnley, United Kingdom
