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Santa Cruz de Tenerife

Iberostar Heritage Grand Mencey

Travelzoo Staff

Why We Love This Hotel

  • It's set within a colonial-style building in the centre of Santa Cruz
  • There are loads of facilities, including a pool, a gym & tennis courts
  • It's next to García Sanabria Park & less than a mile from the sea
  • Previous guests rave about the quality of the breakfast buffet & the spa facilities


The luxurious Iberostar Grand Hotel Mencey is a colonial-style building in the centre of Santa Cruz. Tenerife's capital city is home to brightly painted buildings, museums and shops. According to Frommers, this city is also "the best location for sampling imaginative local cuisine in ultra-stylish restaurants". 

The 5-star hotel is in a quiet residential area, adjacent to García Sanabria Park, described as "a tropical oasis of birdsong, fountains and greenery" by Lonely Planet. It's also less than a mile from the ocean and a 19-minute drive from Playa de Las Teresitas and the city’s ferry port, where there are regular crossings to the other Canary Islands.

This palatial property has two acres of landscaped gardens, a pretty courtyard and an outdoor pool surrounded by sun-loungers and palm trees. There's a plush spa with a sauna, a Turkish bath and a dry thermal area, as well as float tanks, a hydrotherapy pool, a whirlpool tub, sensation showers and a relaxation room. Guests have a choice of gourmet restaurants, or can whip up their own meals at the hotel’s cookery school (a surcharge applies). A cocktail bar with a garden terrace is a tranquil spot to unwind, while sports facilities include a fully equipped gym and tennis courts.
There are 261 stylish rooms with a minimalist design. According to The Daily Telegraph, "all rooms are uncluttered, bright and open-plan". In-room amenities include free Wi-Fi, MP3 docking stations and mini bars. 

Rooms & Rates

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  • Hot Tub / Jacuzzi
  • Outdoor pool
  • Sauna / Steam Room
  • Spa


  • 24-hour front desk
  • 24-hour room service
  • Airport transfer (fees apply)
  • Baby-sitting service on request
  • Business center

Room amenities

  • Air-conditioning
  • Mini bar
  • Safe


  • Complimentary Wi-Fi in guest rooms
  • Complimentary Wi-Fi in public areas


  • Bathrobes
  • Hair-dryer


  • Parking (fees apply)


Check-in: Standard Time is 3pm.

Checkout: Standard Time is 12pm.

Pets: Pets not allowed. No pets or service animals allowed. Only service animals are allowed

Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Additional details:

Know Before You Go

  • Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 20 for adults and EUR 20 for children (approximately)
  • Facilities fee: EUR 18 per person, per day and includes use of:

  • - Spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Debit cards not accepted

Have a Question? Contact Travelzoo.

Customer Service available Mon-Sun, 9am-9pm ET

Winner: People's Choice Stevie Awards for Favorite Customer Service

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.

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Iberostar Heritage Grand Mencey