London

The Rubens at the Palace

Member rates available
Travelzoo Staff

Why We Love This Hotel

  • The property overlooks the Royal Mews, and is just around the corner from Buckingham Palace
  • The hotel won a Condé Nast Johansens Award for Excellence 2020 for the quality of its service
  • Dining options include the 2-AA-Rosette English Grill and the Curry Room, which also holds an AA Rosette
  • Its living wall is one of the largest in London, with more than 10,000 plants

89%
Enjoyed This
"Staff very welcoming Food very good service excellent"
Audrey
Mar 23, 2020 - Oldbury, United Kingdom
See All 27 Member Ratings

Rooms & Rates

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Overview

The 5-star Rubens at the Palace boasts an "enviable" (The AA) location opposite the Royal Mews and around the corner from Buckingham Palace itself.

Opened as a hotel in 1912, The Rubens was immediately popular with debutantes attending royal parties at the Palace. It has won numerous awards, including a Condé Nast Johansens Award for Excellence 2020 for the quality of its service, and its location is excellent for exploring some of London's landmark attractions on foot. It's five minutes' walk from St James's Park, 10 minutes' walk from Green Park, and 15 minutes' walk from Westminster Abbey and the Houses of Parliament.

The property has traditional English decor, including marble floors and crystal chandeliers, and its bedrooms, some of which are Royal-themed, are filled with antiques and original artwork, including portraits of the Queen, Prince Charles and Prince Williams. Like many historic hotels, some bedrooms are on the small side, but they are charmingly decorated and quiet, with double glazing to keep street noise to a minimum.

The exterior of the hotel features a 350-square-metre living wall with more than 10,000 plants. One of the biggest living walls in London, it helps to improve local air quality, provides a habitat for animals and birds, and helps cool the building in summer and heat it in winter.

Families are well cared for, with interconnecting rooms, pull-out sofa beds in the more spacious Executive King Rooms, treats at turndown and even a "Director of Fun and Adventure", to help you make the most of your stay. Pets are also welcome (charges apply).

The property underwent a multimillion-pound refurbishment, which was completed in April, 2018, and included all bedrooms, the brand-new Leopard Bar and both the hotel's restaurants: the 2-AA-Rosette English Grill, which has been run by the same family since 1912, and the AA-Rosette-awarded Curry Room, which features a menu designed in collaboration with the team at the Rubens's sister property, the renowned Oyster Box in Durban, South Africa. Afternoon tea is available at the Palace Lounge, which has has floor-to-ceiling windows with views of the Royal Mews.

There is live jazz music most nights in both The Leopard Bar and the New York bar. 

Amenities

General

  • Infant cots / cribs
  • Bar
  • Newspaper / magazines
  • Extra beds / roll away beds
  • Fitness classes
  • Restaurant
  • Pet-friendly

Services

  • 24-hour front desk
  • 24-hour room service
  • 24-hour security
  • Airport transfer (fees apply)
  • Baby-sitting service on request
  • Beauty treatments / massages (fees apply)
  • Bike rental
  • Butler service
  • Chauffeur service (fees apply)
  • Concierge service
  • Currency exchange / ATM
  • Express check-in / checkout
  • Laundry / dry cleaning
  • Pillow menu
  • Room service (limited hours)
  • Safe in reception (fees apply)
  • Business center

Room amenities

  • Air-conditioning
  • Coffee / tea-making facilities
  • Iron and ironing board
  • Pay-per-view / movies on demand
  • Safe
  • Sitting area
  • Flatscreen TV
  • iPod/iPhone docking station

Internet

  • Complimentary Wi-Fi throughout

Bathroom

  • Bathrobes
  • Hair-dryer
  • Luxury toiletries

Parking

  • Public car park (fees apply)

Policies

Check-in: Standard Time is 2pm.
Minimum age required to check in: 18.

Checkout: Standard Time is 12pm.

Children and additional guests: A child 11 and under may stay free of charge when using existing bedding.
Extra beds are not available.
Crib/Pack 'n Play not available.
Please use the Special Request field to confirm the age of the third guest.

Pets: Pets are allowed on request. Charges will apply.

Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Have a Question? Contact Travelzoo.

Customer Service available Mon-Sun, 9am-9pm ET

Winner: People's Choice Stevie Awards for Favorite Customer Service

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.

89%
Enjoyed This
(27 Member Ratings)
Ratings & reviews reflect verified member feedback for Red Carnation Hotels - The Rubens over the past 15 months.
4.4 Ambiance
4.6 Location
3.8 Rooms
4.4 Quality of Service
4.0 Value for the Money
Show Reviews
Enjoyed Most
Staff very welcoming Food very good service excellent
Other Comments
We will definitely return in the near future many thanx
Audrey Mar 23, 2020 Oldbury, United Kingdom
Enjoyed Most
We had a room that looked onto ac units, this was all we could see even though we were told it was an up graded room.
Jan Jan 18, 2020 Heathfield, United Kingdom
Enjoyed Most
very pleasant stay, staff very welcoming very helpful spotless clean definatly recommend it
jennifer Dec 09, 2019 Middlesbrough, United Kingdom
Enjoyed Most
Excellent experience, needed to move rooms to get a bath, excellent breakfast and good old fashioned friendly service.
Zena Oct 31, 2019 Norwich, United Kingdom
Enjoyed Most
The bed was very comfy and the shower was good.
Other Comments
We were not offered a room upgrade. The room also was decorated very differently to the pictures of the rooms online as well. It was definitely not worth nearly £400. No information in the rooms about the hotel/how to use the TV etc.
Joe Jul 24, 2019 Romsey, United Kingdom
Enjoyed Most
The breakfast and service were amazing. The room was beautiful.
Alicia Apr 27, 2019 Hobart, IN, USA
Other Comments
Welcome cocktail most embarrassing. When we asked it became a public debate between 3 staff including Bar Manager. We became centre of attention and considered walking out.
David Mar 26, 2019 Ormskirk, United Kingdom
Other Comments
The staff wasn’t very friendly. The rooms were so small. No upgrade in room availability but I heard someone else get offered one.
Robert Mar 17, 2019 Thousand Oaks, CA, USA
Enjoyed Most
Staff was polite.
Other Comments
Initial room given to us was very different from the advertised pictures and was highly disappointing. There was only one small window with camouflage net to cover the huge HVAC vent just outside. Interior was all red and tacky (like a themed motel). We had to ask for a different room which was better but certainly not an "upgrade".
Meiya Mar 05, 2019 Riverside, CA, USA
Enjoyed Most
The location is great for Victoria station. The staff were very attentive and the whole experience was fantastic. I would definitely recommend.
Simon Feb 24, 2019 PortsmouthPortsmouth, United Kingdom

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