Rubens at the Palace

Member rates available
Amy Lindsay
Deal Expert
"Excellent experience, needed to move rooms to get a bath, excellent breakfast and good old fashioned friendly service."
Oct 31, 2019 - Norwich, United Kingdom
See All 22 Member Ratings

Rooms & Rates

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  • Infant cots / cribs
  • Bar
  • Newspaper / magazines
  • Extra beds / roll away beds
  • Fitness classes
  • Restaurant
  • Pet-friendly


  • 24-hour front desk
  • 24-hour room service
  • 24-hour security
  • Airport transfer (fees apply)
  • Baby-sitting service on request
  • Beauty treatments / massages (fees apply)
  • Bike rental
  • Butler service
  • Chauffeur service (fees apply)
  • Concierge service
  • Currency exchange / ATM
  • Express check-in / checkout
  • Laundry / dry cleaning
  • Pillow menu
  • Room service (limited hours)
  • Safe in reception (fees apply)
  • Business center

Room amenities

  • Air-conditioning
  • Coffee / tea-making facilities
  • Iron and ironing board
  • Pay-per-view / movies on demand
  • Safe
  • Sitting area
  • Flatscreen TV
  • iPod/iPhone docking station


  • Complimentary Wi-Fi throughout


  • Bathrobes
  • Hair-dryer
  • Luxury toiletries


  • Public car park (fees apply)


Check-in: Standard Time is 2pm.

Minimum age required to check in: 18.

Checkout: Standard Time is 12pm.

Children and additional guests: Children up to 11 years old stay free of charge when sharing parents’ room and using existing bedding (on request). Cot/crib and extra bed available on request for children under 12: £30 per night, in Executive Kings and Junior Suites only. Charges will be added to your bill on checkout. Children aged 12 and over are considered adults.

Pets: Pets are allowed on request. Charges will apply.

Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Have a Question? Contact Travelzoo.

Customer Service available Mon-Sun, 9am-9pm ET

Winner: People's Choice Stevie Awards for Favorite Customer Service

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.

Enjoyed This
(22 Member Ratings)
Ratings & reviews reflect verified member feedback for Red Carnation Hotels - The Rubens over the past 15 months.
4.5 Ambiance
4.8 Location
3.8 Rooms
4.5 Quality of Service
4.1 Value for the Money
Show Reviews
Enjoyed Most
Excellent experience, needed to move rooms to get a bath, excellent breakfast and good old fashioned friendly service.
Zena Oct 31, 2019 Norwich, United Kingdom
Enjoyed Most
The bed was very comfy and the shower was good.
Other Comments
We were not offered a room upgrade. The room also was decorated very differently to the pictures of the rooms online as well. It was definitely not worth nearly £400. No information in the rooms about the hotel/how to use the TV etc.
Joe Jul 24, 2019 Romsey, United Kingdom
Enjoyed Most
The breakfast and service were amazing. The room was beautiful.
Alicia Apr 27, 2019 Hobart, IN, USA
Other Comments
Welcome cocktail most embarrassing. When we asked it became a public debate between 3 staff including Bar Manager. We became centre of attention and considered walking out.
David Mar 26, 2019 Ormskirk, United Kingdom
Other Comments
The staff wasn’t very friendly. The rooms were so small. No upgrade in room availability but I heard someone else get offered one.
Robert Mar 17, 2019 Thousand Oaks, CA, USA
Enjoyed Most
Staff was polite.
Other Comments
Initial room given to us was very different from the advertised pictures and was highly disappointing. There was only one small window with camouflage net to cover the huge HVAC vent just outside. Interior was all red and tacky (like a themed motel). We had to ask for a different room which was better but certainly not an "upgrade".
Meiya Mar 05, 2019 Riverside, CA, USA
Enjoyed Most
The location is great for Victoria station. The staff were very attentive and the whole experience was fantastic. I would definitely recommend.
Simon Feb 24, 2019 PortsmouthPortsmouth, United Kingdom
Enjoyed Most
Beautiful setting and location
Other Comments
Room slightly dated and could do with little upgrade
Julie Feb 24, 2019 Ludlow, United Kingdom
Enjoyed Most
Great location and breakfast
Other Comments
There was an issue with the payment. The booking said "full prepayment" and we arrived thinking everything was already charged. Because of the payment not being taken at time of booking and the change in conversion rate we ended up paying more. There is also construction in the area so you are awaken to the sounds of jackhammers and other construction equipment.
Agata Feb 19, 2019 Elmwood Park , IL, USA
Enjoyed Most
Extremely welcoming and friendly staff. Great Breakfasts. Comfortable room.
Nick Feb 18, 2019 EVESHAM, United Kingdom

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