Mission Valley - Old Town, San Diego

Best Western Plus Hacienda Hotel Old Town

Travelzoo Staff

Why We Love It

  • Guest rooms are spread over eight buildings with manicured courtyards and gardens in between
  • Many rooms have private balconies looking out over the hacienda-styled hotel grounds
  • Wi-Fi is complimentary throughout the hotel
  • Hop on the free shuttle to the airport, Amtrack and cruise terminal

64% (11 Member Ratings)

"I've stayed at this hotel before and loved the location and the fact that if you get the right room, you can enjoy a great view of the sunset. Upon check in, I asked the manager if he had any rooms left with a view. He took the time to see if one was available, even if it meant we had to share a king size bed as my Mom and I were fine with that. However, we had out dogs with us so that limited us to some extent. When he couldn't locate a room, he very nicely gave us vouchers for our breakfast at the Tequila Factory (previously was Acapulco). The next morning we enjoyed breakfast at Tequila Factory and really appreciated the staff and how conveniently located it was. Thank you to the Best Western Plus Manager--I'm sorry I didn't get his name but we appreciated his assistance and service."
Veronica
Jun 14, 2016
Los Angeles, CA, United States

Map & Directions

A complimentary shuttle to the San Diego International Airport is available for hotel guests. 

Rooms & Rates

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Overview

A short walk from Old Town San Diego, the Best Western Plus Hacienda Hotel Old Town welcomes guests for a comfortable stay laden with useful amenities. 

Guest rooms are spread across eight buildings at the property with nicely manicured grounds around and in between that evoke the Old Town atmosphere. All guest rooms have Wi-Fi and many have private balconies if not shared courtyards. A heated swimming pool and fitness center are also available. 

Just three blocks away, guests can hop on the San Diego Trolley system, or enjoy use of the complimentary shuttle when heading to the airport, Amtrak or cruise terminal. Dine while overlooking the historic area at the Tequila Factory Restaurant & Cantina. Several more authentic Mexican restaurants are found in the Old Town as well. 

From the press:
  • "Perched on a hill in the heart of Old Town, this hotel is known for its expansive courtyards, outdoor fountains, and maze of stairs that connect eight buildings of guest rooms" -- Fodor's

Amenities

General

  • Bar
  • Newspaper / magazines
  • Gym / fitness center
  • Hot Tub / Jacuzzi
  • Outdoor pool
  • Restaurant
  • Pet-friendly
  • 100% smoke-free

Services

  • 24-hour front desk
  • Complimentary airport transfer
  • Laundry / dry cleaning
  • Room service (limited hours)
  • Safe in reception (fees apply)
  • Business center

Room amenities

  • Air-conditioning
  • Coffee / tea-making facilities
  • Iron and ironing board
  • Pay-per-view / movies on demand
  • Safe
  • Flatscreen TV

Internet

  • Complimentary Wi-Fi in guest rooms
  • Complimentary Wi-Fi in public areas

Bathroom

  • Hair-dryer

Parking

  • Parking (fees apply)

Please note: Some amenities may not be available in all rooms and some amenities or services incur an additional charge and are subject to change. Please check with the hotel directly.

Policies

Check-in: Standard check-in time: 4pm

Checkout: Standard checkout time: 12pm

Pets: Pets allowed

Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Additional details: Pets allowed Check-in time starts at 4pm Check-out time is 12pm

You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed.Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.

Know Before You Go

  • This property offers transfers from the airport and train station. Guests must contact the property with arrival details on arrival, using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.00 and USD 18.00 for adults, USD 7.00 and USD 18.00 for children (approximately)
  • Self parking fee: USD 16.00 per day (in/out privileges)
  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 20.00 per night
  • Crib (infant bed) fee: USD 10.00 per stay
  • Rollaway bed fee: USD 10.00 per day
  • Facilities fee: USD 7.00 per accommodation, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Have a Question?

1-877-966-0000 Email Us Check the F.A.Q.
Customer Service available 24 hours

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.

*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.

It is the responsibility of the hotel chain and/ or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.

11 Member Reviews
(64% Positive)
Ratings & reviews reflect verified member feedback for Best Western Plus Hacienda Hotel Old Town over the past 15 months.
Ambiance
Quality of Service
Location
Rooms
Value for the Money
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Other Comments
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Other Comments: Not all levels of buildings offer an elevator nearby, be prepared to carry your luggage or inquire if they have assistance.
JoAnne Oct 18, 2016 Palmdale, CA, United States
Enjoyed Most: No never going back to this hotel ever!!
Other Comments: I booked my stay months in advanced and paid for the reservation and when I checked out, the hotel billed my card a second time. I told the front desk personal that my reservation was paid for and he "checked with his manager" and they said I never prepaid so I had to pay again. I called travelzoo and they straighten out the double billing issue and the hotel is going to reimburse me.
Larry Oct 11, 2016 Eastvale, CA, United States
Enjoyed Most: I liked the location and the parents of the hotel but would like to have been given the room type I had paid for in my travelzoo voucher.
Other Comments: I was supposed to be given a Bayview them and when I checked in at 9 PM they said the room was not available. They gave me the wrong location and parking and I was stuck in building six which took me 25 minute walk after finding a parking spot in the structure that I had to pay extra for.
jayna Jun 30, 2016 Villa Park, CA, United States
Enjoyed Most: I've stayed at this hotel before and loved the location and the fact that if you get the right room, you can enjoy a great view of the sunset. Upon check in, I asked the manager if he had any rooms left with a view. He took the time to see if one was available, even if it meant we had to share a king size bed as my Mom and I were fine with that. However, we had out dogs with us so that limited us to some extent. When he couldn't locate a room, he very nicely gave us vouchers for our breakfast at the Tequila Factory (previously was Acapulco). The next morning we enjoyed breakfast at Tequila Factory and really appreciated the staff and how conveniently located it was. Thank you to the Best Western Plus Manager--I'm sorry I didn't get his name but we appreciated his assistance and service.
Other Comments: The Manager was a great help to us. Thank you. The "Who are you?" categories don't exactly match us so I selected "group of adults" instead.
Veronica Jun 14, 2016 Los Angeles, CA, United States
Enjoyed Most: The design made it feel like an oasis
Other Comments: Great for families, good location for airport and Old Town. Make sure you can walk if you have a higher floor, the view is exceptional
Barbara Jun 07, 2016 Blauvelt, NY, United States
Enjoyed Most: Room was nice, except for the grossly stained tollet.
Other Comments: We were not ever able to connect to the wifi and never given the vouchers for the breakfast. It also would have been nice to know that in Old Town there was a crazy cinco de mayo celebration ALL weekend with tons of street closures.
Karen May 09, 2016 Orange, CA, United States
Enjoyed Most: Location and The Hotel had a Christmas Tree in the Lobby. Cookies served after 5pm.
Other Comments: Hotel was dirty. The Tequila Restaurant's breakfast buffet (not to be mistaken for Champagne Brunch Buffet) was not very good. Hotel staff friendly. Restaurant Staff needs to stop talking about people in Spanish. Yes, some of us Wheta's understand you.
Lori Dec 21, 2015 Orange, CA, United States

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