River East

Swissotel - Chicago

Travelzoo Staff

Why We Love This Hotel

  • Spacious, contemporary rooms feels like condos and showcase wrap-around water or city views
  • If guest room views aren't enough, the pool and fitness center on the 42nd floor are gorgeous and boast the best bird's eye views in the city (though access costs $15 for guests)
  • Two restaurants on-site include the Palm Steakhouse, a favorite with locals, and the hotel's green initiative offers dining credits to guests who opt out of daily housekeeping
  • Overlooking the intersection of Lake Michigan and the Chicago River, just a 10-minute walk from Michigan Avenue

"The staff was awesome and the attention to detail at the hotel"
Feb 04, 2019 - Paw PawPaw Paw, MI, USA
See All 11 Member Ratings

Rooms & Rates

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Merging European hospitality with downtown élan, the Swissotel Chicago occupies an enviable site at the intersection of the Chicago River and Lake Michigan. This prime position means that every room in the triangular reflective tower has lake and/or river views as well as a broad panorama of the city.

The glass exterior has modern insides to match. The contemporary lobby has chandeliers of cascading glass bubbles and the graphic patterns on the carpeting resemble jellyfish. Light-colored walls are smooth and unadorned. Guest rooms are similarly chic in shades of cream and tan with framed black-and-white urban scenes on the walls. Practicality over plushness attracts business guests, and high prices for parking Wi-Fi seem to put off leisure guests. 

The hotel is a 10-minute walk to the upscale shopping along Chicago’s Magnificent Mile, a five-minute walk to the lakefront and a five-minute drive to Navy Pier shopping and entertainment complex.



  • Restaurant
  • Pet-friendly
  • 100% smoke-free


  • 24-hour front desk
  • 24-hour room service
  • Concierge service
  • Currency exchange / ATM
  • Express check-in / checkout
  • Laundry / dry cleaning
  • Safe in reception (fees apply)
  • Business center

Room amenities

  • Air-conditioning
  • Coffee / tea-making facilities
  • Iron and ironing board
  • Pay-per-view / movies on demand
  • Safe
  • Flatscreen TV
  • iPod/iPhone docking station


  • Complimentary Wi-Fi in public areas
  • Wi-Fi in guest rooms (fees apply)


  • Bathrobes
  • Hair-dryer
  • Separate shower
  • Luxury toiletries


  • Parking (fees apply)
  • Valet service (fees apply)


Check-in: Standard Time is 3pm.

Checkout: Standard Time is 12pm.

Pets: Pets allowed

Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Additional details: Pets allowed Check-in time starts at 3pm Check-out time is 12pm

Know Before You Go

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 22 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 57 per night
  • Valet parking fee: USD 70 per night (in/out privileges)
  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 50 per pet, per night
  • Rollaway bed fee: USD 50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 20 per accommodation, per night
The resort fee includes:
  • Health club access
  • Fitness center access
  • Internet access
  • Phone calls
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Have a Question? Contact Travelzoo.

Customer Service available Mon-Sun, 9am-9pm ET

Winner: People's Choice Stevie Awards for Favorite Customer Service

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.

Enjoyed This
(11 Member Ratings)
Ratings & reviews reflect verified member feedback for Swissotel Chicago over the past 15 months.
4.2 Ambiance
4.6 Location
4.5 Rooms
4.3 Quality of Service
4.4 Value for the Money
Show Reviews
Enjoyed Most
The staff was awesome and the attention to detail at the hotel
Other Comments
Disappointed they no longer have their pool, we were looking forward to swimming as we have been there previously so did not check if they had a pool, one of the main requirements for hotel choice
Thomas Feb 04, 2019 Paw PawPaw Paw, MI, USA
Enjoyed Most
They upgraded us to a city/river/lake view room free of charge.
Other Comments
Nicole was fantastic!!
James Dec 09, 2018 Niles, IL, USA
Enjoyed Most
nice rooms and beds
Other Comments
always nice staff and nice rooms
Sharmaine Dec 03, 2018 Defiance, OH, USA
Enjoyed Most
price was decent
Other Comments
They got rid of their pool and hot tub and it was still in their pictures on some of the websites
Amanda Nov 12, 2018 St. Charles, IL, USA
Enjoyed Most
Beautiful rooms, great location
Other Comments
The lobby bar lists drinks in a very weird manner - a Cosmopolitan was about 4 items - drink, martini charge, 1/2 shot charge then double charge (for a double) so it was tough to decipher without the waiter's assistance.
Molly Oct 15, 2018 Linden, NJ, USA
Enjoyed Most
It was a great location.
Other Comments
We came back to the room after the first day to half the room being cleaned - they took the sheets but didn't replace them, there was no hand soap and didn't replace it. We called twice to get the room reset, which took a few hours, and ended up using the spare linens, but those had a mysterious sticky stain on them.
Juliana Aug 28, 2018 Chicago, IL, USA
Enjoyed Most
Location and travelzoo discount
Other Comments
tried numerous times to contact reservation desk in Chicago, kept getting central booking, told upon check in that no messages were passed along...daughters birthday, confirm two beds etc...
richard Feb 19, 2018 Dousman, WI, USA
Enjoyed Most
Spectacular views
Other Comments
Friendly & helpful staff
Cynthia Feb 06, 2018 Peotone, IL, USA
Enjoyed Most
Location and friendly staff
Carol Jan 21, 2018 Naperville, IL, USA
Enjoyed Most
Convenient for what we were looking for
Other Comments
What's "Swiss" about the hotel? Pretty basic look and lacks any real charm. It's ok, a very tourist class hotel.
Edward Jan 02, 2018 Chicago, IL, USA

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