Playa del Carmen

Fairmont Mayakoba

Travelzoo Staff

Why We Love This Hotel

  • The luxe, eco-friendly resort is sprawled over miles of mangrove-lined canals and a powdery private beach
  • Waterslides, adventure camp and free meals for those five and under make it a paradise for kids
  • Grown-ups hide out at the adults-only infinity edge pool or the mammoth spa

94%
"Hotel experience was over the top. Would definitely go back again if this was offered by Travelzoo. The food, drinks, staff, room accommodations, pool were one of the best I have experienced."
Beth
Oct 14, 2019 - Dallas, USA
See All 274 Member Ratings

Rooms & Rates

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Overview

Nestled among 45 acres of protected mangroves and canals, and running along 1,180 feet of white sand beach, the Fairmont Mayakoba is a private, eco-conscious resort for those travelers who want to be immersed in pure, undiluted nature.

Just a few minutes north of Playa del Carmen, tranquility is king at this oceanfront resort. Each guest room comes with a private balcony overlooking a lush sprawl of lagoon, mangrove or powdery beach.

The six on-site dining options are pricey but well-reviewed by TripAdvisor members; two of the restaurants are rated AAA 4-Diamond. The decadent Willow Stream spa is roughly half the size of a football field with two mineral soaking pools. Free bikes, tennis courts and five pool options keep the scenery fresh. Venture to nearby El Camaleon Golf Club or Tres Rios Ecopark for an off-property excursion.

Amenities

General

  • Infant cots / cribs
  • Bar
  • Kids' club
  • Newspaper / magazines
  • Extra beds / roll away beds
  • Fitness classes
  • Games room
  • Golf course (on-site)
  • Gym / fitness center
  • Hot Tub / Jacuzzi
  • Indoor pool
  • Outdoor pool
  • Pool bar
  • Private beach
  • Restaurant
  • Sauna / Steam Room
  • Tennis courts
  • Pet-friendly
  • Spa
  • Extra beds (fees apply)
  • 100% smoke-free
  • Sauna
  • Steam Room

Services

  • 24-hour front desk
  • 24-hour room service
  • 24-hour security
  • Airport transfer (fees apply)
  • Beauty treatments / massages (fees apply)
  • Butler service
  • Chauffeur service (fees apply)
  • Concierge service
  • Currency exchange / ATM
  • Express check-in / checkout
  • Hair salon (fees apply)
  • Laundry / dry cleaning
  • Pillow menu
  • Business center
  • Safe in reception
  • ATM
  • Baby-sitting service (fees apply)

Room amenities

  • Air-conditioning
  • Central heating
  • Coffee / tea-making facilities
  • Fridge
  • Iron and ironing board
  • Outdoor space for some rooms
  • Pay-per-view / movies on demand
  • Safe
  • Sitting area
  • DVD / CD player & library
  • Flatscreen TV

Internet

  • Complimentary Wi-Fi throughout
  • High-Speed Wi-Fi (fees apply)

Bathroom

  • Bathrobes and slippers
  • Hair-dryer
  • Luxury toiletries
  • Slippers
  • Bathtub or shower

Parking

  • Complimentary parking
  • Complimentary valet service

Accessibility

  • Accessible bathroom in some rooms
  • Accessible meeting room
  • Accessible parking
  • Accessible path of travel
  • Accessible pool area
  • Accessible restaurant
  • Accessible spa
  • ADA compliant rooms
  • Facilities for guests with special needs
  • Roll-in shower
  • Wheelchair accessible

Policies

Check-in: Standard Time is 3pm.

Checkout: Standard Time is 12pm.

Children and additional guests: Extra beds are not available.

Pets: No pets allowed.

Fees: A nightly $1 Tourism Fee will be added to your bill at the hotel.
A Resort Fee of $20 per person, per night is additional and will be added to your bill at the hotel.
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  • Free Premium High Speed Internet
  • Fitness Center
  • Valet Parking
  • Bell-Luggage Delivery
  • House Keeping twice daily
  • Transportation Shuttles
  • Daily Boat Tours
  • Non Motorized Water Sports
  • BMW Bikes
  • 3 Hours of Kids Club daily
**Please note the Tourism and Resort Fees are waived when booking the Travelzoo All Inclusive Deals**

Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Additional details: TRAVELZOO DEAL - ALL INCLUSIVE OFFER

  • Unlimited dining and premium beverage service at 10 outlets, El Puerto, Brisas, La Laguna, The Lobby Lounge, Las Olas Bar, Aqua Bar, Bamboo, Brisas and La Laguna pools, Beach service during operating hours. 
  • A few specialty menu items (shown with * in the menus) and Breakfast at Brisas Restaurant are subject to a surcharge. 
  • Service is by the glass (bottles are not included). 
  • Food & Beverage service charge included. 
  • Round Trip Transportation per family up to 6 pax
  • Resort Fee and Ecology Fee waived
EXCLUSIONS:
  • In room dining, Café Maya, El Camaleon (club house and golf course), Willow Stream Spa, food and beverage at Rosewood, Banyan Tree or Andaz, are not included. 
  • FPC complimentary night certificates do not apply.
PERKS INCLUDED:
  • 50 USD SPA Credit per stay
  • 15 MIN Swing Análysis (Jim McClean Academy prior round of golf) - $50 Value
  • Waived Resort Fee and Airport Transfers
AIRPORT TRANSFER INSTRUCTIONS
  • Please send your flight details to the hotel at the time of booking.  Upon receipt, the hotel will send confirmation.  
  • A representative of the hotel will be at the airport to pick you up outside the terminal. Guests will recognize the representative from the sign that says “Clients to Fairmont” by Maritur (this is the company that handles the transfers for the hotel). Most of the information will come in the confirmation letter.
  • For the return trip the hotel will make the arrangements, you are required to be in the hotel lobby 3 hours prior to departure.

Have a Question? Contact Travelzoo.

Customer Service available Mon-Sun, 9am-9pm ET

Winner: People's Choice Stevie Awards for Favorite Customer Service

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.

94%
Enjoyed This
(274 Member Ratings)
Ratings & reviews reflect verified member feedback for Fairmont Mayakoba over the past 15 months.
4.7 Ambiance
4.7 Location
4.6 Rooms
4.8 Quality of Service
4.6 Value for the Money
4.8 Ease of Booking
Show Reviews
Enjoyed Most
Food was above par.
Other Comments
The rooms (two rooms) had cockroaches, third finally was cockroach free. This is supposed to be 5 diamond resort, the staff was below adequate, pool chairs were setup by guests, getting what I ordered was never successful, way too many kids.
serhat Oct 16, 2019 Hoboken, USA
Enjoyed Most
Hotel experience was over the top. Would definitely go back again if this was offered by Travelzoo. The food, drinks, staff, room accommodations, pool were one of the best I have experienced.
Other Comments
Please let the Fairmont employees and the staff know everyone who works there is a pleasure to deal with!
Beth Oct 14, 2019 Dallas, USA
Enjoyed Most
Absolutely Amazing
Lisa Oct 13, 2019 Tempe, USA
Other Comments
It was slow to get service and above all, could not get points for my stay
Lydia Oct 11, 2019 Fort Lauderdale, USA
Enjoyed Most
Amazing experience. The staff were fantastic and the property was luxurious.
Bradley Oct 11, 2019 Cypress, USA
Enjoyed Most
Phenomenal Time, unbelievable service, great food. Not a single complaint.
Anthony Sep 25, 2019 Austin, USA
Enjoyed Most
Beautiful hotel with lush grounds, amazing food, service was stellar - would recommend this hotel to anyone and would absolutely go back!
Adrianna Sep 23, 2019 Chicago, USA
Travelzoo Deal Expert
Enjoyed Most
Mist beautiful property we’ve ever stayed! Great service. Great food.
stacy Sep 13, 2019 La Costa, USA
Enjoyed Most
Completely Amazing experience- would absolutely go back!
Other Comments
Service team was amazing!
john Sep 12, 2019 San Antonio, USA
Enjoyed Most
Best all-inclusive ever, would book it again in a heartbeat at the rate we got. Thanks!
Ryan Sep 12, 2019 St. Louis, USA

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