Lotte New York Palace

Travelzoo Staff

Why We Love This Hotel

  • This hotel is often used as a backdrop in film and television, including "30 Rock" and the "Gossip Girl"
  • Free shuttle to the theater district Monday through Saturday evenings
  • Large health club with a spa and fitness center -- and views of St. Patrick's Cathedral
  • Guest rooms have lavish marble bathrooms and large windows to let in plenty of light

"spacious rooms , well appointed location, friendly staff and accommodated our request for early arrival"
Oct 12, 2018 - Fairfield, CT, USA
See All 14 Member Ratings

Rooms & Rates

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The Lotte New York Palace (formerly known as the New York Palace) began as a mansion home from the 1880s that has seamlessly grown into a towering hotel nearly a century later. In recent years, the hotel became a fixture in NYC-set film and television like "30 Rock," "The Blacklist" and "Gossip Girl." 

Descend to the lobby via the grand, gilded staircase and stop by any of the hotel's lounges for signature cocktails. A bakery is also housed onsite. Theater lovers can reserve complimentary rides to the theater district Monday through Saturday, departing three times per evening. 

The hotel has a separate reception and check-in area for guests staying at the Towers, where rooms are well over 700 square feet -- bigger than the average studio apartment in New York City. The rooms in the Towers are on some of the highest floors of the hotel and come with impressive views.

After a day of sightseeing or work, refresh in the elegant marble bathroom in your guest room, which comes with upscale bath amenities. Each room has a separate seating area, and many have views of the neighboring buildings, which include St. Patrick's Cathedral. Great views are also found in the spacious health club with a full-service spa and fitness center.



  • Infant cots / cribs
  • Bar
  • Newspaper / magazines
  • Fitness classes
  • Gym / fitness center
  • Sauna / Steam Room
  • Pet-friendly
  • Spa
  • Extra beds (fees apply)
  • 100% smoke-free


  • 24-hour front desk
  • 24-hour security
  • Airport transfer (fees apply)
  • Beauty treatments / massages (fees apply)
  • Bike rental
  • Butler service
  • Chauffeur service (fees apply)
  • Complimentary shuttle service
  • Concierge service
  • Laundry / dry cleaning
  • Room service (limited hours)
  • Business center
  • Safe in reception
  • ATM
  • Baby-sitting service (fees apply)
  • Complimentary shoe shine service

Room amenities

  • Air-conditioning
  • Central heating
  • Coffee / tea-making facilities
  • Fridge
  • Iron and ironing board
  • Mini bar
  • Pay-per-view / movies on demand
  • Safe
  • Sitting area
  • DVD / CD player & library
  • Flatscreen TV


  • Wi-Fi in guest rooms (fees apply)
  • Wi-Fi in public areas (fees apply)
  • High-Speed Wi-Fi (fees apply)


  • Bathrobes and slippers
  • Hair-dryer
  • Luxury toiletries
  • Bathtub or shower


  • Parking (fees apply)
  • Valet service (fees apply)


  • Accessible bathroom in some rooms
  • Accessible path of travel
  • Accessible spa
  • Facilities for guests with special needs
  • Roll-in shower
  • Wheelchair accessible


Check-in: Standard Time is 3pm.

Minimum age required to check-in: 21.

Checkout: Standard Time is 12pm.

Children and additional guests: Children up to age 11 stay free of charge when sharing parents’ room and using existing bedding (on request). Cribs available on request and in King Rooms only; $50 (subject to tax) per night. Extra beds available on request and in King Rooms only; $50 (subject to tax) per night. Charges will be added to your bill at the hotel.

Pets: Pets are allowed on request, free of charge.

Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Additional details:

Have a Question? Contact Travelzoo.

Customer Service available Mon-Sun, 9am-9pm ET

Winner: People's Choice Stevie Awards for Favorite Customer Service

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.

Enjoyed This
(14 Member Ratings)
Ratings & reviews reflect verified member feedback for Lotte New York Palace over the past 15 months.
4.9 Ambiance
4.9 Location
4.4 Rooms
4.0 Quality of Service
4.0 Value for the Money
Show Reviews
Enjoyed Most
Beautiful view. Great lobby.
Other Comments
My room type was not available upon check in and they made no effort to make it right. After speaking to a manager I was told they would move me to the correct room the next day and would call me when available. I did not receive a call. I also requested a coffee pot in my room and was told it would be there upon check in. It was not there. Any interactions with staff were very rushed and insincere. Disappointed in this hotel staff and management.
Wesley Jul 22, 2019 Scottsdale, AZ, USA
Enjoyed Most
There was no air conditioning on our second day and the valet parking terms were not clearly communicated leading to delays and frustration.
Other Comments
There was no air conditioning due to maintenance and the room was very hot and stuffy.
Mary May 20, 2019 WesterlyWesterly, RI, USA
Enjoyed Most
spacious rooms , well appointed location, friendly staff and accommodated our request for early arrival
eileen Oct 12, 2018 Fairfield, CT, USA

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