Location is king at the InterContinental New Orleans. Travelers and business types prefer this hotel for its Central Business District address that's still a short walk to the French Quarter. It earns top ratings from all guests, having recently been named to the list of Best Hotels in New Orleans by readers of Conde Nast Traveler.
Rooms are spacious and feature 42-inch flat-panel TVs, Keurig coffee makers, rainfall showerheads and complimentary Wi-Fi throughout; guests can also arrange for turndown service in the evenings. The hotel also has an outdoor rooftop pool on the 15th floor (one of the best in the city according to Oyster.com) as well as a fitness center; guests can also arrange for private car service or even babysitting.
The hotel's main restaurant, Trenasse, features Gulf Coast cuisine with plenty of fresh seafood and steaks; the Times-Picayune says the restaurant "dishes up comfort with confidence." The St. Charles streetcar runs right in front of the hotel. The French Quarter's jazz clubs, restaurants and bars are a couple of blocks west; you can walk over to Bourbon Street in less than 10 minutes.
From the press:
"Luxurious but not extravagant" -- Zagat
One of the Best Luxury Hotels in New Orleans -- Oyster.com
Amenities
General
Infant cots / cribs
Bar
Newspaper / magazines
Gym / fitness center
Outdoor pool
Restaurant
Pet-friendly
Extra beds (fees apply)
100% smoke-free
Services
24-hour front desk
24-hour room service
24-hour security
Concierge service
Laundry / dry cleaning
Business center
ATM
Room amenities
Air-conditioning
Central heating
Coffee / tea-making facilities
Iron and ironing board
Mini bar
Outdoor space for some rooms
Safe
Sitting area
Flatscreen TV
Internet
Complimentary Wi-Fi in guest rooms
Complimentary Wi-Fi in public areas
Bathroom
Bathrobes and slippers
Hair-dryer
Luxury toiletries
Bathtub or shower
Parking
Off-street parking (fees apply)
Public car park (fees apply)
Valet service (fees apply)
Accessibility
Accessible bathroom in some rooms
Accessible meeting room
Accessible parking
Accessible path of travel
Accessible pool area
Accessible restaurant
ADA compliant rooms
Roll-in shower
Wheelchair accessible
Policies
Check-in: Standard Time is 4pm.
Minimum age required to check-in: 21.
Checkout: Standard Time is 12pm.
Children and additional guests: Children 17 and under stay free of charge when using existing bedding. Crib/Pack 'n Play available upon request: free of charge.
Extra beds are available in Superior Rooms only for one adult, on request: $40 (subject to tax) per night. Charges will be added to your bill at the hotel.
Extra person charge is $30 (subject to tax), per person, per night.
Pets: Pets are allowed on request, and will be charged a $150 (subject to tax) non-refundable cleaning fee. Charges will be added to your bill at the hotel.
Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.
Additional details: The hotel offers Valet Parking for $45.00 (subject to tax), per day for standard size vehicles and $52.00 (subject to tax) per day for oversize vehicles. Charges will be applied to your bill at the hotel. This rate is subject to change without notice and at the discretion of the property.
Public Parking (next door and within walking distance) is available from $23 - $55 (subject to tax) daily. These lots are not part of the hotel.
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.
Great location, rarely had to wait more than a minute or two on the elevator.
Other Comments
I was in a rush to check out and get to the train station, and I left my white sweater on the white bedspread. I checked out at 5:55 am, and during the cab ride I realized what I had done. I called at 6:15, spoke with security and told them I'd called back the next day to make arrangements to have my sweater sent to me. When I called back they told me that the sweater wasn't in the room. I realize this was my fault, but I am very disappointed that the sweater "disappeared" from my room. Wouldn't stay here again, simply from a matter of trust.
PaulNov 17, 2018Greenville, SC, USA
Enjoyed Most
Great location!
ShamiraNov 14, 2018Encinitas, CA, USA
Enjoyed Most
Location was fantastic!
KristieNov 11, 2018Lafayette, LA, USA
Enjoyed Most
The staff is amazing! Always friendly, always willing to help. Just an awesome place to stay.
JanNov 02, 2018Atoka, OK, USA
Enjoyed Most
Great location and great price with travelzoo
PaulOct 30, 2018Midland Park, NJ, USA
Enjoyed Most
Location was great. Walked everywhere.
PenelopeOct 27, 2018Dunedin, FL, USA
Enjoyed Most
Great location! Walking distance to everything including transit but away from all the noise.
Other Comments
Shower head dripped but closed the bathroom door and couldn't hear it.
GracielaOct 15, 2018Gilroyi, CA, USA
Enjoyed Most
Nice location and room
WendyOct 13, 2018Tallahassee, FL, USA
Other Comments
This hotel provided poor experience on top of poor experience. Upon check-in they had the wrong arrival/departure dates (despite the email confirmation I received with the correct dates). Instead of being apologetic about the system glitch, the man at check in was very rude and continued to blame TravelZoo for the mistake then told me to call and figure out the issue while waving me to the side. Eventually (1 hour later) I was able to get TravelZoo and Intercontinental to agree on dates and allow check-in.
After getting to the room, there were several things missing (only 1 drinking glass despite placeholder for 2 glasses, Keurig but no coffee pods, no room service menu). After calling guest services to get these items, it took over an hour to receive. Later we needed limes for cocktails, that also took more than an hour so we decided to go down to the bar to get them ourselves.
The next day our room wasn't cleaned when we returned to the hotel at 4pm, when notifying the front desk they said they weren't properly staffed at that time and we would need to wait until the next day for cleaning. While getting ready to go out we decided to order room service (and glasses because they were never replaced), it took 45 minutes to get a cheese board and chips/salsa and our glasses never arrived.
Overall, not much went right in regards to the hotel or it's staff. Luckily it was walking distance to most attractions and we didn't let it ruin the rest of our trip.
CaitlynOct 08, 2018Dallas, TX, USA
Enjoyed Most
Price was right, location was great; room was fairly spacious.
MatthewSep 24, 2018Portland, OR, USA
Enjoyed Most
Great location on trolley line and steps from the French Quarter.
BillSep 24, 2018Micanopy, FL, USA
Enjoyed Most
The pleasant, helpful staff. Clean, comfortable room.
JoanSep 22, 2018Oakdale, MN, USA
Enjoyed Most
Location and the people. They were very attentive to all our needs
Other Comments
For the price, we expected a fridge withoyt without asking. We could nit taje leftovers from the restaurants because there was nowhere to keep them.
lisaSep 22, 2018Shaker Heights, OH, USA
Enjoyed Most
Good location for our event and Goode breakfast. Nice updated king room comfortable bed
LynetteSep 11, 2018Eunice, LA, USA
Enjoyed Most
a large room
philipSep 11, 2018naperville, IL, USA
Enjoyed Most
location
AllenSep 10, 2018CharlestonCharleston, IL, USA
Enjoyed Most
Great rooms, comfortable beds, and a quiet setting near the French Quarter.
RunnellsSep 10, 2018Houston, TX, USA
Enjoyed Most
The room was great for a couple.
Other Comments
The shower head attachment did not work, however the shower was clean. The A/C worked wonderfully and the bed was comfortable. Wish it was a few blocks closer, and the valet wasn't so unreasonable.
JacksonSep 04, 2018Mesquite, TX, USA
Enjoyed Most
Staff was very courteous. Close to French Quarter
Other Comments
The a/c never cooled down. We reported at check out and were given a discount on our stay.
DavidSep 03, 2018Petal, MS, USA
Enjoyed Most
Room service staff was great. I ordered breakfast and the coffee was cold. They actually called a few minutes after deliver to see if my breakfast was ok. I told them about the cold coffee and they ran up a fresh pot with hot coffee in it.
Other Comments
I requested a bathtub in my room (health reasons).. didn't get one.
Arrived at about 1am tired and sweaty from watching my son's game (Tulane) and valet was nowhere to be found. Valet is required at this hotel for parking so one would expect the attendants to be present. I waited and waited. And waited. Finally I left my vehicle and went looking for someone to park my car (he was inside just hanging out).
I got to my room.. exhausted and ready for a bath. No bath. So great, I'll take a shower. The shower was BROKEN. The water would only come out of a small strange handheld wand affixed halfway down the shower. I call the front desk, who calls engineering, who says they're "not sure what I'm trying to achieve". WELL... I'm trying to achieve WATER hitting my body so I can SHOWER. They offer a room change but by now it's 2am and I'm already undressed and exhausted so I splashed water the best I could to get marginally clean (not able to wash hair) and went to bed.
I told them about my experience when checking out.. one would think me being a first time guest and an IHG Rewards member they might invite me back to give them another chance. What I got instead.. but did not discover until I had driven 4 hours back home.. was a BILL for my stay. That's right. They CHARGED me for the hotel and taxes even though I prepaid for the stay via Travelzoo. So now I have to call and try to unravel all of that. I usually stay at the Windsor Court.. I was looking for another option for my frequent trips to New Orleans. Safe to say this won't be it.
KerrySep 01, 2018Lake CharlesLake Charles, LA, USA
Enjoyed Most
Price, location
ShawnAug 29, 2018Lafayette, LA, USA
Other Comments
Old, worn. Not at all Intercontinental quality - I’ve enjoyed their other hotels and been impressed. This one is just worn out.
TimAug 20, 2018Houston, TX, USA
Enjoyed Most
Room was nice
Other Comments
The staff didn't know anything you ask ! And they sent me to the wrong parking garage twice, after telling me there's only one garage . There two attached to the motel. I walked twenty seven floors in the garage looking for my car. Staff found it quite entertaining that I couldn't find my car. After three times in garage I went out on my own and found the other garage on the other side of the motel. Found my car in less than ten minutes. By now I am exausted and I pulled muscle in legs. Absolutely no excuse for not helping customer who pays there salary. Will never return ! Also we drink a lot of coffee . Ask twice a day for coffee for kuric ,they would only give two cups at a time. No store nearby to purchase my own. Never will I return !
GlenAug 18, 2018DeLand, FL, USA
Enjoyed Most
Location was great and the facilities were very nice.
Other Comments
Our AC in the room didn't seem to be operating correctly so it never cooled off quite enough which made for a few restless nights, but otherwise it was fine.
StephenAug 14, 2018Pelham, AL, USA
Enjoyed Most
TravelZoo special rate of $88.00
Other Comments
Can't believe they did NOT have a fridge in the room you could use for your good wine!
The fridge had stuff in it you could not move or you would be charged. Outrageous! Bad rating for that.
JanetAug 12, 2018Austin, TX, USA
Enjoyed Most
Excellent customer service; traveling with my husband. Needed extra chair in our spacious room, engineering brought us one immediately. Our presence with always acknowledged.
CharlotteAug 10, 2018Austin, TX, USA
Enjoyed Most
Location
MaryAug 09, 2018Houston, TX, USA
Enjoyed Most
New Orleans
Other Comments
Bad Parking ISSUES
EverardAug 04, 2018Apopka, FL, USA
Enjoyed Most
Our balcony!
WilliamAug 03, 2018West Bloomfield Township, MI, USA
Enjoyed Most
The large room and location of the hotel.
Other Comments
The staff was very friendly and helpful. The location of the hotel is in the business district which was fine with us. It was only a short walk to Bourbon Street and the French Quarter. The trolley stops right in front of the hotel which made it easy to get around. We used the valet parking since it was easier than finding a parking lot. We did not eat at the hotel, as we wanted to try local places that we had read about. Pool and Fitness area were nice and clean.
JuneAug 02, 2018Sharpsburg, GA, USA
Enjoyed Most
Room was very comfortable and the location was convenient to the French Quarter. It was a really good deal!
RachelAug 02, 2018Austin, TX, USA
Enjoyed Most
Location
AshleyAug 02, 2018Vernon Hills, IL, USA
Enjoyed Most
The rooms felt spacious and luxurious.
mirandaJul 31, 2018Houston, TX, USA
Enjoyed Most
Location
Other Comments
Can hear hallway noise and next door noise but overall great place
HerveyJul 30, 2018Bunnell, FL, USA
Enjoyed Most
Helpful staff...nice room. Conveniently close to everything we wanted to do.
CurtisJul 30, 2018Baton Rouge, LA, USA
Enjoyed Most
Luxurious atmosphere
PatriciaJul 26, 2018Beeville, TX, USA
Enjoyed Most
The staff is so helpful and gracious. Add that to a beautiful hotel in a convenient, yet a little removed, spot and you have a perfect stay.
LynnJul 26, 2018Gulfport, MS, USA
Other Comments
Parking was much more than other hotels in the area. I felt taken advantaged of.
DanJul 20, 2018Phoenix, AZ, USA
Enjoyed Most
Location
JamieJul 20, 2018McKinney, TX, USA
Enjoyed Most
Great location and the staff provided exceptional service, especially the front desk manager, Erik.
MoniqueJul 19, 2018Southfield, MI, USA
Enjoyed Most
Our room was nice
Other Comments
4 pm check in - The lobby was at capacity for the guests checking in. The clientelle was loud and obnoxious. The pool was minisucle and uninviting.
DeLisaJul 17, 2018Baton Rouge, LA, USA
Enjoyed Most
Good location , close to bourbon street
MichaelJul 15, 2018Rockledge, FL, USA
Enjoyed Most
Service and location
Other Comments
Location was perfect. Service was great. Rooms were comfortable and large. Towels were a little threadbare
AriJul 14, 2018West Bloomfield Township, MI, USA
Enjoyed Most
service and fitness area
ThomasJul 14, 2018Northfield, MN, USA
Enjoyed Most
All of it
VictorJul 10, 2018ChattanoogaChattanooga, TN, USA
Enjoyed Most
The location was key and the room was very comfortable
DeidreJul 10, 2018Ridgeland, MS, USA
Enjoyed Most
Convenient location
AnitaJul 06, 2018Austin, TX, USA
Enjoyed Most
Location; Travelzoo deal.
WilliamJul 06, 2018New Smyrna Beach, FL, USA
Enjoyed Most
The convenience to everything
Other Comments
The bed was very comfortable and the noise level was super quiet for a hotel in New Orleans! The shower did not drain properly but that is the only thing I can say that I would improve on. The staff was amazing and we will definitely stay at this hotel again if we go back to NO.
STACYJul 06, 2018CARY, AL, USA
Enjoyed Most
IT WAS VERY PRETTY, NEAT, CLEAN AND EVERYONE THERE WERE SUPER AND VERY HELPFUL AND ALWAYS WITH A SMILE. FROM THE TIME WE ENTERED UNTIL WE CHECKED OUT.
Other Comments
WE LOVE TO COME AGAIN, BRING ANOTHER COUPLE WITH US AND LET THEM ENJOY THE STAY WITH US IT WAS VERY BEAUTIFUL AND THE FOOD WAS GOOD TOO
SusanJul 02, 2018WetumpkaWetumpka, AL, USA
Enjoyed Most
The hotel was clean, updated and comfortable. It was close to the areas we wanted to visit.
Other Comments
This was a great value for the amenities offered.
RogerJul 02, 2018Caledonia, MI, USA
Enjoyed Most
The hotel restaurant (Terasse). Great Happy Hour and staff.
Other Comments
Were very responsive to requests.
ShirleyJun 30, 2018Fort Worth, TX, USA
Enjoyed Most
Close to a lot of things to walk and see. Very beautiful.
KaraJun 25, 2018Rochester, MN, USA
Enjoyed Most
The beds were amazing!
Other Comments
The only thing I didn’t like is our room, had no view.
MelissaJun 25, 2018Kissimmee, FL, USA
Enjoyed Most
Great Service
Other Comments
Excellent Location. Every place we wanted to go was within walking distance
DeloresJun 22, 2018Milwaukee, WI, USA
Enjoyed Most
The rooms were lovely, very well decorated. The hotel lobby was very inviting. The location was perfect as it was in walking distance from most major attractions.
Other Comments
Be prepared to pay a lot for parking there. But the stay at the hotel made it well worth it. I would definitely book again.
CarolJun 21, 2018Missouri City, TX, USA
Enjoyed Most
Food
Other Comments
Great location
TheresaJun 21, 2018Mobile, AL, USA
Enjoyed Most
Location was excellent
Other Comments
We were very disappointed that the pool was closed due to repair. We might have considered another hotel which had a functioning pool area. It was very hot in NOLA and relaxing by the pool was part of our plan.
HAROLDJun 19, 2018West Bloomfield Township, MI, USA
Enjoyed Most
Clean, updated rooms,
accommodating staff and centrally located.
EllenJun 18, 2018Mount Pleasant, SC, USA
Enjoyed Most
Luxury hotel at a great location.
Other Comments
Everyone we encountered was professional and friendly. Our entire experience was very enjoyable.
AliceJun 17, 2018Orange Beach, AL, USA
Enjoyed Most
Proximity to destination
AngelaJun 17, 2018Plymouth, IN, USA
Other Comments
When asked to remove the beverages from the room rudely told there will be a charge. On the bill charges for beverages regular and alcoholic...we do not drink an brought two cases op sodas for three night stay. Valet everything but demanded a tip every time car was requested, it was always on top by the door.
No mini-fridge.
josephJun 16, 2018gallant, AL, USA
Enjoyed Most
Trenasse restaurant was excellent
Other Comments
the gym could use a spruce up but overall the experience at hotel was very good
JamesJun 14, 2018Louisville, KY, USA
Enjoyed Most
Location
KimJun 14, 2018Johnson City, TN, USA
Other Comments
Clean, nice room, bed and centrally located.
CarloJun 13, 2018Carol stream, IL, USA
Other Comments
The staff was outstanding!
LoriJun 11, 2018New Roads, LA, USA
Other Comments
The room was great, all accept for our view, we had a view of the building under construction and in the morning it was noisy, wake my husband up.
PanneeJun 11, 2018Fort Worth, TX, USA
Enjoyed Most
Easy check in, courteous staff, clean big room, nice bathroom. Good security and good lighting all around. Well located and definitely not far from WWII Museum to one side as well as the French Quarter to the other.
Larry B.Jun 11, 2018PLANTATION, FL, USA
Enjoyed Most
Great location. Good restaurants/bars with good happy hour every day.
Other Comments
The pictures of the pool on the internet are deceiving. I was hoping for some pool time with cocktails but the pool isn’t very big. And there’s isnt a bar at the pool. There’s a phone at the pool that you can use to order drinks through room service.
KathrynJun 11, 2018RichardsonRichardson, TX, USA
Enjoyed Most
location, location, location.
FredericJun 09, 2018Chicago, IL, USA
Enjoyed Most
Room, friendly staff and a beautiful lobby
ModestaJun 09, 2018Spring Hill, FL, USA
Enjoyed Most
Clean, courteous and efficient personnel, well located, nice room.
Larry B.Jun 09, 2018LAFAYETTE, LA, USA
Enjoyed Most
Beautiful Hotel!! Friendly professional staff! Just lovely!!
MaureenJun 08, 2018Libertyville, IL, USA
Enjoyed Most
The hotel is very conveniently located, easy access to 2 street car lines.
Other Comments
Personnell was very friendly and helpful.
Jun 07, 2018Sammamish, WA, USA
Enjoyed Most
Street parking was available and convenient. Great location. Room was a good size.
Other Comments
Blood on sheets when we arrived! Room was never stocked with enough towels (had to ask every day). Had a “view” of the room next door’s balcony (awkward) with NO natural light at all. Pool was disappointingly small and resembled that of a motel pool. As someone who frequents the Intercontinental chain, this one was disappointing.
CarolineJun 05, 2018Memphis, TN, USA
Enjoyed Most
Bar was great!Terrase
madeleineMay 31, 2018Mandeville, LA, USA
Enjoyed Most
It looked amazing! Was looking forward to staying there, but 'Idram' in booking/billing/rooms certainly ruined this experience for me!
Other Comments
Billing/Booking- was scheduled to visit this location during Hurricane Harvey, hitting just 400 miles nearby. Flights were canceled, yet the location still chose to bill. Serious issues with this location WILL follow.
jordanSep 01, 2017Marlborough, CT, USA
Enjoyed Most
The staff here are the most personable I have encountered in a long time. They asked what brought us to New Orleans and I told them that it was my step-mom's birthday and when we got back from dinner they had set up a bottle of wine, wine glasses, fruit, a cookie and a card with personal messages and signatures from the staff!
Other Comments
I have stayed in many different hotels over the years and the staff went above and beyond and were seemed genuinely interested in getting to know their guests. Kudos to the management for whatever they are doing to create such a personal environment:)
