Travelzoo Service Questions, Answered

Mar 24, 2020

With coronavirus dominating global headlines—and at this point, almost any given conversation about travel—we know you have questions. We’re currently handling an overwhelming number of service inquiries from our members, so we may not be able to take your call or answer your email as quickly as we’d like. To get answers without the long wait times, browse these answers to our most frequently asked questions. If you have a different need, and your inquiry is not urgent, kindly consider contacting us again in a few weeks. We appreciate your patience and understanding.

What if I've paid for a trip already? If you’ve booked a trip that you're now rethinking, please call your travel provider directly for details on the cancellation policy. You’ll find the phone number on your confirmation email. You should also check the Terms of Service for your purchase to confirm whether or not your trip is refundable. Your hotel, vacation packager or air supplier may be offering a cancellation waiver—many are, under the circumstances—but if not, you may still be able to cancel your trip for a fee. Some travel providers may prioritize waiver decisions for close-in travel dates only.

Cancelled Events or Business Closures: If your deal or event is cancelled, you will receive an email either from our event partner or from Travelzoo with the information you need to reschedule or get a refund.

Local Deals Vouchers: We are working with our merchants to extend expiration dates to provide you with more flexibility to use your voucher later in the year. We’ll notify you via email as extensions are granted. If your voucher expires on or before May 31, 2020, and you’ve not heard from us, and you no longer wish to use it, don’t worry. We’ll give you a promo code equal to the amount you paid, so you can purchase something else later. Please email us at support_ca@travelzoo.com with the subject line: Voucher Refund RequestYour Name – Voucher Number, so we can prioritize your request. If your voucher expires after May 31, 2020, and travel restrictions are still in place, please check with us two weeks before your voucher’s extension date. 

Hotel Getaways Vouchers: We are also working with our hoteliers to extend expiration dates. We’ll notify you via email as extensions are granted. If your voucher expires in the next 7 days, please email us at support_ca@travelzoo.com with the subject line Getaways Extension Request – Your Name – Voucher Number and we’ll check on the status of the extension.

Hotel Bookings: If you are travelling before May 31, 2020 and would like to cancel your reservation, please check My Account to determine if your hotel booking is eligible. If not, or you are concerned that you will be charged a cancel fee, please email us at support_ca@travelzoo.com with the subject line Hotel Booking Cancellation/Change – Your Name – Your Travelzoo Booking Reference so we can prioritize your request.

Refunds: If you purchased a voucher in the last 7 days and would like a refund, please visit your Travelzoo.com My Account page, where you can request a refund online. If you’ve purchased a 100% refundable deal, you can call or email us anytime for a full refund. If you’ve already made a reservation with the merchant or hotel, please check your voucher for the supplier’s cancellation policy to see if you are eligible for a refund. 

Password Reset, Changes to Your Subscription, or Resend a Voucher or Hotel Confirmation: Please visit your My Account page, where you can do all these things online.

For all other inquiries, please visit our FAQ. We are currently assisting members with time-sensitive requests happening in the next 7 days.

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