The pool bar is definitely a bonus, however, the pools closing at 11pm is a little early for adults paying what the resort charges. We are only there for the pools so they should stay open longer.

Great

Very relaxing and perfect location

We did enjoy the pool from 7pm to 10pm and our son loved the pool party that was going on. The lake, and walkable amenities were beautiful, and only wish our experience with the hotel had been positive.

We stayed from August 24–25 for just one night, hoping to check out the resort as a potential replacement for our family’s annual trip to Great Wolf Lodge in the U.S. We wanted to support Canadian destinations — but this experience has ensured we won’t be back. Check-in was supposed to be at 4:00 p.m. We arrived at 4:15, waited over an hour in line, and then another 2.5 hours before our room was finally ready at 6:50 p.m. During that entire wait, no staff member offered to take our luggage, suggest we use our food voucher, or even point us toward the pool to make things easier. Instead, my family — including our 8-year-old — sat in the crowded lobby during dinner time. When I raised this with the manager on duty, he assured me that our room would be comped due to the unacceptable delays. I explained it was a Travelzoo voucher, and he told me he’d “figure it out.” The next morning at checkout, no one knew anything about this promise. Staff kindly offered to cover breakfast, but we were already leaving early to catch a ferry, so that was of no help. I was told someone would follow up with me — but no one ever did. At best, this shows a shocking lack of communication between staff and management. At worst, it feels like promises were made just to get me out of the manager’s hair with no intention of following through. We had hoped Harrison Hot Springs could become our new family tradition, but instead we left frustrated, disappointed, and misled. I would not recommend this resort based on our experience.

Good stay over all. Food and drink were of a good standard. Indoor pools were our favourites. Resort staff need to make an effort to control kids jumping in the indoor pool, which is meant to be a quiet space.

Rooms need updating, stains in the carpet and furniture worn out.

The check-in was supposed to be at 1500, so we actually arrived right on time, basically at 1455. When we arrived, only one of our two rooms was ready and they said the 2nd one which was right next door was currently being cleaned and would be ready shortly, they said that they would call me on my personal cell phone when it was ready for me to check into. I didn't think this was ideal but I was giving them the benefit of the doubt. However when we went upstairs to all change in the one room, we saw that the second room hadn't even started to be cleaned yet. At that time I didn't make any fuss. By 1700, I was starting to get frustrated with no call back for the room as of yet so I went back to the front desk to see if they forgot to call me back as of yet, and they advised that the room still was not ready yet. At this time I advised them that we had a reservation inside their fancy restaurant called the Copper Room at 1800, and we wanted enough time to get ready for sinner. They told me that they would have the room ready as soon as possible. Part of the voucher was supposed to include a $25 dining credit per voucher, at this restaurant. At 1730, I still did not receive a call back so I went back to the front desk and after back and forth for about 5 minutes they finally gave me the room card key. I just felt like this company doesn't care about the customer at all and not having a room ready until 1735 is completely unacceptable. After this we finally got to our reservation at the restaurant inside the hotel. Part of the voucher was supposed to include a $25 dining credit per voucher at this restaurant. When I went to pay, they had to bring the manager over to deal with the $25 dining credit, and he didn't even know about it and had to bring up my phone and read the whole voucher before he even considered it. Then he asked me to email him the vouchers. After I emailed him them I noticed he went to the phone and I automatically assumed he called the front desk or Travelzoo to verify and deal with it, this took a long time to deal with as well. After dinner I was super frustrated with everything and went back to the front desk and explained everything in detail with the front desk and I was told that the manager would call me that night, and of course he didn't. The following morning I went back and I said I thought that the manager will call me, he finally ended up calling me the next morning around 11:00 a.m. The management did provide a late check-out of 1230 and comped our breakfasts the following morning, however I just totally feel that this level of service is completely unacceptable for the quality of the hotel. This is just my personal thought but I believe it is due to the fact that the new offshore owners are trying to cut costs at every opportunity and the lack of staff that they are hiring is really showing. They don't have enough staff to clean the rooms and deal with the kitchen in the high-end restaurant.

Great get away. Thanks Travelzoo and Harrison Hot Springs

The robes in the rooms was a nice touch . The pool bar finally open was nice however they should offer bar and food service by the pool like most hotels

Not enough lounge chairs and no access to towels by the pools, carpet in room and hallways are nasty and should be replaced

Check in was pleasant in spite of the rush. Gave us a lake facing room in the West wing as per the Travelzoo offer. Used the $25 food voucher both days. Lovely to sit on the patio in the Lounge bar and the Copper Room for dinner was like being transported into a different era.

Great location for a few days of getting away from it all.

Noise at 3:30 am on our first night, we checked out 1 day early. No one on my family could sleep after we have had been woken up. Kids were cranky had to leave .

Beautiful location, check in was easy

The hotel was definitely in need of refreshing. Not a lot of ambience in the hotel

Lovely visit and enjoyed the hotel pools immensely! Raining evening was perfect for a soak, slept soo well after in our quiet west wing tower room overlooking the lake. We’ll be back!

The only negative thing was they didn’t make up our room

Rooms are big but lack of updating Needs new carpets, new curtains, furniture, microwave safe and a good patio clean Most of all new mattresses. They are running it down without spending money to make it a 5 star. *it’s got potential if they put a bit of money* Still had a good stay But they need to spend money to update It

Fire alarm went off at 1:30 am Very disorganizing with alarms going and the guest not know what to do. Lucky it was a false slam Might have been front page news if it were a fire Need proper evaluation instructions Time for hotel to make this a priority upon checkin

Loved the hotel and spa. Our room was in west tower and needs some TLC. Rigs need changing, pain etc. Air conditioning didn’t work , but we enjoyed lake breeze as was cooler.

We had a nice visit in Harrison. The resort itself has become very dated and could use some TLC in the rooms and hot pool area. However we did enjoy our stay as the area is beautiful. May not chose to stay at the resort though. The Travelzoo promo made it worth the one stopover to end our long roadtrip.

Was a nice getaway to a very nice resort

Affordable because of the Travelzoo voucher..wish they had more offers/affordable rates for weekends

We have stayed before many times. The price was a good deal for sure. It took me 3 days to get a hold of someone who would take my Travelzoo booking. They dont do it at the 1800 number listed on the voucher and the front desk at the hotel has to give you to a certain person to do Travelzoo so that was annoying.

The Lakeview Buffet was highly overpriced.

The staff were all lovely and helpful. The hotel just needs to put a bit of money into cleaning, painting and replacing run down and broken things.

The hotel is in serious need of upgrades, the carpet down the hallways are so old, worn and stained. The grounds are overgrown with weeds (garden has been left to rot). Noise carries into rooms. Bathroom had horrible smell. There were no pool towels or robes in the room the pools were jammed packed with people.

Yes, the pools were wonderful.

Very few staff at front desk so any time you had to contact front desk was a trial. The first day we needed ice and I went to 2 different floors to find the ice machines broken. I phoned down to front desk and received a recording saying our call was important to them etc. but never got a response. Finally I had to go down to the front desk in person and spoke with the abrupt concierge who didn’t seem to care that 2 ice machines were down but did direct me to the main floor machine which was working. There was also a chaotic situation on checkout with long lines so I did the express checkout filling out a form. When my invoice was sent by email I saw that the $25 per night food credit was not applied. I have been phoning daily since then and leaving messages and haven’t gotten a response from the resort. No answer at the front desk either.

Great quick getaway

All good .

the view from our room was amazing, the staff were friendly and helpful.

loud pools, lukewarm only, wish there was a place for quieter relaxation for adults only (the adult pool was next to the kids pool still so it was loud), expensive dining. Our room was definitely showing its age. The whole building was showing is age - peeling floor trim, unwashed windows in hallways, rusting drain in shower.

Very good!

Just be very careful with the bill, and make sure the $25 credit is applied.

I love this place it’s so unique and in a beautiful location with tones to eat and do! I will say we arrived at 4 and our room was not ready till 5:30 so that was a bit annoying. And our room was so hot we couldn’t turn the cooling up or the heat down. But overall I love the vibes of this place and the deal we got with travel zoo!

Excellent experience. Spa pools were wonderful and we really enjoyed our room overlooking the lake.

The rooms needs major renos . Carpets bathroom and furniture not to standard. Housekeeping not too gr8. Dusty headboards, phones etc. Checking in staff one in particular was very rude! Also no proper brochures nor informed what the hotel offers and no proper signs how to get to the pools etc. VERY POOR WELCOME. HAPPY HOUR WE WERE HANDED ONE COOK AND PIECE OF CAKE cup a tea! We had to pickup after ourselves. No signs saying or mention that! All in all we did NOT receive the service we had on our 1st visit.

When we checked in the room, there's no robes and towels for the hot spring pools, we had to go down to the counter and asked for them. We were three adults, but there were only two cups and two bottle of water.

It's great to have complimentary parking and it's fun to soak into the five pools.

The pools are great, we really enjoyed the pools and the food at the restaurants is good. The hotel room is dated and needs to be refurbished but it was comfortable enough to enjoy the weekend. The luggage arts are locked and can take a while to get bell service which really hampers the check in/check out process. We did use the bell service on the check and it took a long time to get a representative because he was so busy. He was really nice and very helpful. Some of the staff at the front desk seemed to be overwhelmed at times. Parking is very limited and extremely hard to get a parking spot when we were there the entire weekend. The restaurant in the main lobby waitress would not serve out kids before we received out food, which was not cool at all. She was not the friendliest, so we did not go back there. The servers in the main restaurant, the Copper Room were excellent. Took a long time for the main course to be served.

Pools

Entire property is in shambles. Food is inedible everywhere. Rooms poorly appointed and dramatically in need of upgrades. Staff was friendly and the pools were lovely, at least!

Great price and value. Easy to book. Staff at the hotel were friendly and efficient. I would definitely go back.

The upgrade guaranteed rooms had old carpets and rust in the tub. Walls were chipped

Circle pool nice when not fill of kids

It’s an older hotel but staff are friendly and the pools are kept up good. Rooms are big but older…bed was good though. Wonderful location.

Was a very nice relaxing getaway for two nights felt like I was gone for a week

We have 2 separate bookings, made through you at the same time. One was for June 29/20 at a rate of $179, while the next 2 days, July 1/2 was based on a higher rate of $199 . Your review questions are based on a theoretical checkout today, July 1st. The "Poor" comment about staff and service relate to our not having had any room service since we arrived on June 29. This morning we were advised by the Operator that room service was scheduled for today. I earlier spoke to housekeepers on our floor who said we were not on the list. At about 2.30 pm. the bellman with his trolley knocked and said he was scheduled to take our luggage downstairs. I said that was incorrect, and showed him the notice card fastened to the door handle outside facing the corridor, and he said he would immediately advise housekeeping. At 3.15, as a housekeeper had not shown up, I called the Operator and after more than 20 repeats of a message " Your call is very important to us. Please await the next operator" I had a live operator respond. Somewhat sarcastically I said I hoped that I was more important than my call, and that we just needed service, as we had no dry towels, no coffee etc., and she said she would immediately speak to housekeeping. It's now 3.45 and still no service.

We had a wonderful weekend with a couple of families. The facilities are a little dated but the setup is perfection. Hot springs at the resort and a beach and playground right outside. Perfect for a weekend away. We look forward to returning.

Wonderful resort. Breakfast a bit expensive, overall great experience would go back

Hot Springs are wonderful. 45 minute wait for robes and towels - should be in room Lakeside restaurant not open for dinner- not informed Certainly, we would go again!