Customer Service Help and Coronavirus (COVID-19) Information for Travelers

Mar 24, 2020

With coronavirus dominating global headlines—and at this point, almost any given conversation about travel—we know you have questions. So we've gathered these links in order to provide one easy place to find the latest information on COVID-19 and its impact on travel.

We hope that with the help of the resources below, you can make informed travel decisions during this time.

Where can I get current information?

The U.S. State Department website posts travel advisories for U.S. citizens.

The Centers For Disease Control (CDC) has the latest on COVID-19 itself, and the countries that pose the highest associated travel risks.

The World Health Organization also has recommendations on international travel and health.

What if I have questions about an existing purchase?

We’re currently handling an overwhelming number of service inquiries from our members, so we may not be able to take your call or answer your email as quickly as we’d like. To get answers without the long wait times, please click here. If you have a different need, and your inquiry is not urgent, kindly consider contacting us again in a few weeks. We appreciate your patience and understanding.

I still want to plan, but I'm worried about booking now.

Believe it or not, there are great savings on travel and activities right now for those looking. We've created a (rapidly growing!) collection of deals that have travel windows well into the future, and that are fully refundable. Take advantage of the savings now, book when you're ready—and then change or cancel if your plans fall through, without a penalty.

How can I stay up to date on company policies?

To save you time, we've gathered links to the policies and FAQs from some of the most commonly requested companies. Please check the page of the specific company with which you're working.

Airlines

American Airlines Spirit Airlines JetBlue
Frontier Airlines Alaska Airlines Southwest Airlines
Hawaiian Airlines Delta Airlines United Airlines

Cruise lines

Croisi Royal Caribbean Celebrity Cruises
Disney Cruises MSC Azamara
Virgin Voyages Oceania Norwegian Cruise Lines
Celestyal Regent Carnival
Costa Cruises Crystal Cruises Princess Cruises
Paul Gauguin Hurtigruten Scenic
American Queen Avalon Windstar
Seabourn Emerald Viking
CMV Silversea Teeming
Holland Cunard Ponant
Ama Waterways    

Vacations

Apple Vacations Globus CheapCaribbean
Vacation Express Exoticca Yes! Getaways
Great Value Vacations Gate 1 Travel Azores

Is there travel insurance that would protect me in case of coronavirus-related issues?

To help you navigate the landscape of travel insurance in the age of COVID-19, we've put together a guide to travel insurance and Coronavirus.

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