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Hotel Puerta América

Travelzoo Staff

Why We Love It

  • Each floor is uniquely designed by a leading architect
  • Rooms have panoramic views of the city
  • Rooftop bar with retractable ceiling in warmer months
  • Cartagena Metro Station is a 5-minute walk from the hotel

Map & Directions

The hotel offers a shuttle service from Madrid Barajas Airport, subject to availability depending on the number of seats and schedule. Advance reservations through the Front Desk are recommended. Phone (+34) 91 744 54 00 or email concierge.puertamerica@hoteles-silken.com and indicate the number of people, the flight number and the terminal building where you will disembark.

Rooms & Rates

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"Avant-garde architecture is the key characteristic at Silken Puerta America, which has several floors designed by world-renowned architects like Norman Foster, Jean Nouvel and Zaha Hadid," says Time Out Madrid.

Nineteen of the world’s best architecture and design studios came together to help create the uniqueness of Silken Puerta América. Each of the hotel’s 12 floors has a different room concept and all use various materials, colours and shapes. Guests can pick their choice of design from an iPad on arrival. Take note: some have open-plan bathrooms, so be careful which concept you go for if privacy is a concern.

All Deluxe Rooms have large windows with panoramic views of the city. Deluxe Rooms are located on floors 2 to 11, but floors 7 and 8 have a supplement of 20€ per room, per night.

The fitness room and a heated stainless-steel pool are both housed in the penthouse. Skynight bar has a retractable roof system for warmer weather. MARMO Terrace is an outdoor space with sofas and tables next to Marmo Bar.

Lágrimas Negras, the ground-floor restaurant, serves seasonal meals based on recipes by the Michelin-starred Basque chef Martín Berasategui. A breakfast of baked continental goods, Iberico ham, eggs and sausages is served on the mezzanine until 11am during the week, and 11:30am at the weekend.

Though Silken Puerta América is not in the centre of Madrid, it is convenient for business and leisure travellers. Cartagena metro station is five minutes away on foot and the IFEMA exhibition halls are a 10-minute drive from the hotel. There is also a daily shuttle service to and from Madrid Barajas Airport and the city centre, available from 7am-9pm.



  • Gym / fitness center
  • Roof terrace
  • Nightlife / entertainment


  • 24-hour front desk
  • 24-hour room service
  • Baby-sitting service on request
  • Complimentary airport transfer
  • Concierge service
  • Express check-in / checkout
  • Laundry / dry cleaning
  • Pillow menu
  • Safe in reception (fees apply)
  • Business center

Room amenities

  • Air-conditioning
  • Mini bar
  • Safe


  • Complimentary Wi-Fi in guest rooms
  • Complimentary Wi-Fi in public areas


  • Bathrobes
  • Hair-dryer
  • Slippers


  • Parking (fees apply)

Please note: Some amenities may not be available in all rooms and some amenities or services incur an additional charge and are subject to change. Please check with the hotel directly.


Checkout: Standard Time is 12pm.

Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Additional details: Pets not allowed Check-out time is 12pm

Know Before You Go

  • Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 22 for adults and EUR 11 for children (approximately)
  • Self parking fee: EUR 22.35 per day
  • Extended parking fee: EUR 22 per night
  • Rollaway bed fee: EUR 60.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Have a Question? Contact Travelzoo.

Customer Service available 24 hours

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.

It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.

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Hotel Puerta América