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Penrith
Shap Wells Hotel
Why We Love This Hotel
- The hotel is in a secluded valley surrounded by fells
- It's on the eastern border of the Lake District National Park and is five minutes' drive from the Yorkshire Dales National Park
- The popular Lake District towns of Troutbeck, Bowness-on-Windermere and Ambleside are within 45 minutes' drive
Enjoyed This
( See All 342 Member Ratings)
"Lovely family room and attentive staff. Nice food and excellent breakfast."
Andrew
10. Dec 2018 - Manchester, United Kingdom
Overview
According to The AA Hotel Guide 2018, "this hotel occupies a wonderful secluded position amid trees and waterfalls" in the Cumbrian countryside. Visitors have been coming to the area since the 1800s, when they used to take in the fresh air and bathe in the well waters for their health. Today, this hotel is surrounded by peaceful countryside crossed by bridleways, and woodland that's home to red deer and a colony of red squirrels.
The hotel is 20 minutes' drive from Lowther Castle and Gardens. This ruined country house was designed by Robert Smirke, the architect of the British Museum and has gardens that The Daily Telegraph describes as "glorious". Alternatively, indulge in mint cake at Kendal, which is a 25-minute drive away, or head to Grasmere, which is around 50 minutes' drive away and is popular for its gingerbread and gift shops. The village is renowned for its connections with William Wordsworth; we recommend visiting the poet's forme home, Dove Cottage, and the Wordsworth Museum next door. National Trust property Hill Top, the former home of Beatrix Potter, is an hour's drive.
The Birkbeck Restaurant serves à la carte and set-menu dining options, and carvery lunches are served every Wednesday and Sunday from 12:15-2pm. The Art Deco Riverside Lounge and Bar boasts views of the beck and the surrounding fells. You can also unwind in the Salterwath and Fell Bar lounges, or in the hotel foyer with its roaring log fire.
There is a games room with a full-size snooker table, a pool table, and table tennis and darts equipment. You can also use the small gym. Wi-Fi is free.
Amenities
General
- Infant cots / cribs
- Bar
- Gym / fitness center
- Restaurant
- 100% smoke-free
Services
- Laundry / dry cleaning
- Room service (limited hours)
Room amenities
- Central heating
- Coffee / tea-making facilities
- Sitting area
- Flatscreen TV
Internet
- Complimentary Wi-Fi throughout the hotel
Bathroom
- Bathtub
- Hair-dryer
Parking
- Complimentary parking
Accessibility
- Accessible meeting room
- Accessible parking
- Accessible path of travel
- Accessible restaurant
- Wheelchair accessible
Policies
Check-in: Standard Time is 3pm.
Checkout: Standard Time is 11am.
Children and additional guests:
Breakfast for children is included Extra guest charges will apply as follows: £7 per night for children aged 3 to 15. Infant's cot/crib are available, free of charge, for children aged 2 and under. Extra beds are not available for older children and adults. Extra beds are on request and must be requested upon booking.
Please use the Special Request field to confirm the age of the third guest.
Supplements are not included automatically in the total price and will be charged directly by the hotel. See room descriptions and rate policies for information about room occupancy and prices..
Pets: No pets allowed.
Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.
Have a Question? Contact Travelzoo.
- 1-877-966-0000 U.S. and Canada (toll-free)
- +44 (0) 20 3564 9000 UK & Europe
- +61 (2) 8880-0246 Australia
- Email Us
Customer Service available Mon-Fri, 10am-6pm AET
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.
Enjoyed This
(342 Member Ratings)
(342 Member Ratings)
Ratings & reviews reflect verified member feedback for Skyland Hotels Ltd (t/a Shap Wells Hotel) over the past 15 months.
Show ReviewsHide All
Ratings & reviews reflect verified member feedback for Skyland Hotels Ltd (t/a Shap Wells Hotel) over the past 15 months.
3.6
Ambiance
3.9
Location
3.6
Rooms
3.9
Quality of Service
4.3
Value for the Money
Enjoyed Most
Lovely family room and attentive staff. Nice food and excellent breakfast.
Other Comments
Only issue was noise coming from heating ventilator on roof right outside our window (Room 110).
Andrew
10. Dec 2018
Manchester, United Kingdom
Enjoyed Most
Location and breakfast.
Other Comments
The corridor door outside our room number 101 was very noisy. Some form of buffer seals are suggested to be installed in order to reduce the banging when doors close.
keith
05. Dec 2018
Hull, United Kingdom
Enjoyed Most
Importantly it was dog friendly. It was ideally placed for visiting the Lake District.
Other Comments
Don’t expect luxury, but the room was comfortable and the staff were helpful, friendly and made us feel very welcome. Hotel is very isolated, in picturesque countryside and provides plenty of options for walking. Highly recommended if your dog travels with you.
Keith
29. Nov 2018
Barton-upon-Humber, United Kingdom
Enjoyed Most
The price was excellent
John
27. Nov 2018
York, United Kingdom
Enjoyed Most
The bar staff were friendly and happy to make cocktails for me. The young man on Reception was very helpful and friendly.
Other Comments
The room was musty and cold and the shower was pokey and small.
Karen
27. Nov 2018
Aylesbury, United Kingdom
Enjoyed Most
This was a handy place to go walking to Shap Bothy
Other Comments
Unfortunately our room(38) had black mould right across the ceiling and the bathroom was not very big. Our friends were next door and had a very nice room
RICHARD
27. Nov 2018
York, United Kingdom
Enjoyed Most
Fantastic value for money, we paid £89 for two nights B&B for two people.
Other Comments
Would not pay the standard rate.
Mary
27. Nov 2018
Poulton-le-Fylde, United Kingdom
Enjoyed Most
Excellent rooms, well heated and clean we were well looked after.
Barry
23. Nov 2018
Warrington, United Kingdom
Enjoyed Most
On the plus side, the 2 course evening meal in the restaurant was excellent.
Other Comments
The whole hotel was very jaded, room 17, the bedroom windows, curtains, and bathroom where coated in mould, there were layers of dust everywhere, the kettle didn't work, pretty shoddy overall. I know we got this on a special promotion via Travelzoo, but how are they going to attract customers back if this is an example of the service they provide.
Stephen
19. Nov 2018
Chester, United Kingdom
Enjoyed Most
Peaceful location
Clive
18. Nov 2018
Lytham Saint Annes, United Kingdom
Enjoyed Most
It's location. We saw red squirrels in the grounds.
Other Comments
Very relaxed atmosphere.
Richard
17. Nov 2018
Huddersfield, United Kingdom
Enjoyed Most
The breakfast and evening meal where very good and freshly cooked and we weren't kept waiting long.
Other Comments
We would have liked to have a walk round the area near the hotel but the weather wasn't good and it was very wet underfoot.
Jean
15. Nov 2018
Doncaster, United Kingdom
Enjoyed Most
The breakfasts were really good and serving staff very attentive.
Other Comments
Our 2 night break was excellent value, just a shame the restaurant was a little too pricey and nothing really to tempt us (like a curry night, or a special price steak for 2 or just something that was homely and reasonably priced). otherwise we would definitely have tried the restaurant (it is very remote and basically in the middle of nowhere). We just thought that £15 for a basic scampi & chips was a bit OTT, so we went to the local chippy!
Anne
14. Nov 2018
Keighley, United Kingdom
Enjoyed Most
the peace and quiet, the red squirrels.
Other Comments
no information folder in room 101
MICHAEL
13. Nov 2018
Mansfield, United Kingdom
Enjoyed Most
The breakfast was good with plenty of choices, there was a good selection for the evening meal and what we had was excellent. There was a lovely open fire in a room off the bar, the hotel had a good atmosphere.
Other Comments
When we arrived to check in we sat in the bar and the staff brought us the paperwork which we thought was a good idea. The only downside of our stay was when we went to our room the room was cold as the heating wasn’t on, a few people went down to reception and they said it would be coming on at 6pm, this was at 4pm, fortunately it came on about 5pm, then in the evening when we went back to the room later that night it had gone off again so the bedroom and bathroom were cold.
Stephen
13. Nov 2018
Poulton-le-Fylde, United Kingdom
Enjoyed Most
Classy hotel with good rooms and excellent buffet breakfast
Michael
12. Nov 2018
Laxton Nr Newark, United Kingdom
Enjoyed Most
The facilities and peace and quite brought about by being well away from any roads. The red squirrel's were a delight to see.
Other Comments
our room had no information folder ( 101 ).
MICHAEL
12. Nov 2018
Mansfield, United Kingdom
Enjoyed Most
Snooker room as weather not very hood
Other Comments
Road down to hotel would have been dangerous in the dark. Food not very good standard.
Philip
12. Nov 2018
Southport, United Kingdom
Enjoyed Most
Staff were very good. Food also was good
Other Comments
Shower was challenging to get into and out of, and I don’t have mobility issues.
andrea
12. Nov 2018
Keyingham,HULL, United Kingdom
Enjoyed Most
Location
Helen
12. Nov 2018
Keighley, United Kingdom
Enjoyed Most
No
Other Comments
Emailed complaint.
Gail
12. Nov 2018
Swindon, United Kingdom
Enjoyed Most
the food was superb and the whole trip was fantastic value for money
Other Comments
The staff were so attentive and extremely pleasant
Elspeth
12. Nov 2018
Castle Douglas, United Kingdom
Enjoyed Most
We were upgraded to the 4 poster bed! Staff were very friendly. Good breakfast. And red squirrels on the doorstep. ...what's not to like!
Jenny
10. Nov 2018
Harrogate, United Kingdom
Enjoyed Most
Everything. From the atmosphere to the waiting on staff, management and quality.
Other Comments
Very pleasantly surprised with our room with its king size bed and lovely shower, and how we were treated throughout our short stay. We will definitely return.
Linda
09. Nov 2018
Scunthorpe, United Kingdom
Enjoyed Most
Beautiful decor. Very stylish in public rooms.
Other Comments
Lovely to see the the red squirrels in the grounds.
Anne
08. Nov 2018
BradfordBradford, United Kingdom
Enjoyed Most
Location
Hayley
07. Nov 2018
LeedsLeeds, United Kingdom
Enjoyed Most
Location wild and dramatic scenery
Other Comments
great breakfast waiter 4/5 November room 101
sandra
07. Nov 2018
Doncaster, United Kingdom
Enjoyed Most
Shap Wells is a hidden gem in the valley
Other Comments
Staff exceptionally friendly from reception - bar - dining room and housekeeping
Beverley
07. Nov 2018
Chorley, United Kingdom
Enjoyed Most
Really helpful, friendly staff.
Jean
02. Nov 2018
Keswick, United Kingdom
Enjoyed Most
A good base to explore the lakes with my 13cyear old son.
Other Comments
Breakfast waiting staff on the morning of 31st October could been more friendly, but after all it was Haloween?
Nicholas
02. Nov 2018
HulL, United Kingdom
Enjoyed Most
The clean room everything you needed was there ,, friendly staff , chill out atmosphere ,location in the hills
Other Comments
The breakfast was excellent “buffet “ everything you want ,even porridge
Excellent over all.
Ian
01. Nov 2018
York, United Kingdom
Enjoyed Most
It was a pleasant surprise, everything was perfect
alessandra
31. Oct 2018
Reading, United Kingdom
Enjoyed Most
Stunning hotel and fabulous location
Colleen
31. Oct 2018
Warrington, United Kingdom
Other Comments
Hotel omitted to advise on booking that they were hosting a wedding party on the Saturday evening which included very loud music which went on for hours leaving us with very little sleep. The food was average to say the least.
Helen
30. Oct 2018
Chorley, United Kingdom
Enjoyed Most
Relaxed atmosphere friendly staff great food
Stephen
29. Oct 2018
Richmond, United Kingdom
Enjoyed Most
The price paid through Travelzoo
Other Comments
The main issue was cleanliness of the bathroom, especially the bath. The bathroom needed a really good clean and the bath a good scrub. We actually bought some cleaning products to have a go at the bath ourselves. Another guest was complaining about exactly the same thing on check out. However, for the price we paid I would say we got 3 star accommodation for a 2 star price. Food was very good on the whole although some of the cooked breakfast products were not hot enough. Brett in particular was an excellent member of staff.
Martin
29. Oct 2018
Bradford, United Kingdom
Enjoyed Most
No not really
Other Comments
Although The Accomadation was cheap, we wouldn’t go back. The hotel was to isolated for us, the beds were particularly uncomfortable & the shower was inadequate. The food was very disappointing. Just not for us, would rather pay more & have an enjoyable experience.
Mary
28. Oct 2018
Ellesmere Port, United Kingdom
Enjoyed Most
Value for money. Friendly staff. Great location
Other Comments
Personal choice but found the pillows too hard.
philip
28. Oct 2018
Huddersfield, United Kingdom
Enjoyed Most
Location
Other Comments
Ratio of money paid to the experience was right.
Margaret
28. Oct 2018
Mundesley, United Kingdom
Enjoyed Most
The setting with red squirrels nearby. Very comfortable and clean hotel with nice bar and restaurant staff. The singer was really good.
Other Comments
The food was really good. I particularly enjoyed the breakfast. Lovely rural setting.
Edith Maureen
27. Oct 2018
Blackpool, United Kingdom
Enjoyed Most
Location, Hotel Character, Decor & Cleanliness
Other Comments
Service could be slow at times
Peter
26. Oct 2018
Chesterfield, United Kingdom
Enjoyed Most
Visiting the resident colony of red squirrels
Other Comments
Friendly and professional staff
Helen
24. Oct 2018
Worksop, United Kingdom
Enjoyed Most
Location
Other Comments
Good all round service
Bernie
24. Oct 2018
Lancashirelancashire, United Kingdom
Enjoyed Most
Friendly staff and it was very dog-friendly! :-) Great location, nice building, cozy lounge. Great breakfast.
Claire
23. Oct 2018
Burnley, United Kingdom
Enjoyed Most
Location, accommodation,
Other Comments
In a peaceful location, surrounded by wildlife, A place to get away for some r & r
Marie
22. Oct 2018
Bolton, United Kingdom
Enjoyed Most
Enjoyable break
Derek
20. Oct 2018
Blackpool, United Kingdom
Enjoyed Most
Red Squirrel
Sandra
20. Oct 2018
Nantwich, United Kingdom
Enjoyed Most
Plenty of comfortable seating and excellent food
Other Comments
It far exceeded our expectations. From arrival to leaving everything was goid . Good room good food very friendly staff lots of good short walks for those of us not quite so young. Saw red squirrels blue tits and pheasants within minutes on our first walk.
Dennis
20. Oct 2018
Bolton, United Kingdom
Enjoyed Most
Grounds were lovely especially the red squirrel feeding station. Bar area and dinning room were very nice with an Art-Deco feel. Lovely roaring fire too.
Other Comments
We were on a bed/breakfast deal. Evening meal - 1st night was very good service was good hot plates good food. Option for 1, 2, or 3 courses. Second night I had to send mine back as it was cold. Felt price was high for 2 or 3 courses making each extra course around £7. Breakfast, good choice but luke warm. Asked for skimmed milk was offered soya!! In this day and age all hotels should be catering for dietary needs. Double bed was small, think it was only a 4ft, struggled to sleep well, felt claustrophobic. Bathroom, bath towels were small, not what I would call a bath towel, can't understand why hotels can't provide a lovely big soft bath sheet that actually goes round a person.
'
Toni
20. Oct 2018
Poulton-le-Fylde, United Kingdom
Enjoyed Most
Friendly staff. Spacious dinning room with art deco decoration. Peaceful grounds . Red squirrels
Elizabeth
15. Jul 2018
Woodhall Spa, United Kingdom
Enjoyed Most
the location and grounds
Gordon
27. Jun 2018
Saint Helens, United Kingdom
Enjoyed Most
surrounding area and walks friendly people/
James
27. Jun 2018
Lutterworth, United Kingdom
Enjoyed Most
Seeing the red squirrels they have been on my bucket list for years, I have seen them in captivity but always wanted to see them in the wild so I am very happy.
We had a great visit ,room was comfortable,staff very pleasant the only thing that let the hotel down was the food, there was not a great choice menu wise and it was not very well cooked but it didn't stop us from enjoying ourself . So thankyou
Sandra
19. Oct 2018
York, United Kingdom
Enjoyed Most
Staff were helpful
Other Comments
Food was poor quality
Room was dated, dirty and noisy
Alison
19. Oct 2018
Cockermouth, United Kingdom
Enjoyed Most
It was a lovely location.
Keith
19. Oct 2018
Stockport, United Kingdom
Enjoyed Most
Hotel brilliant value clean and excellent staff. However I could not in all honesty reccomend the food not good
Derek
18. Oct 2018
Blackpool, United Kingdom
Enjoyed Most
Good food and great atmosphere
Other Comments
Enjoyed seeing the red squirrels in their own environment
May they long remain
Derek
17. Oct 2018
NottinghamMansfield, United Kingdom
Enjoyed Most
Going home
Other Comments
Extortionate bar prices and premium restaurant prices for average food
John
17. Oct 2018
Saint Helens, United Kingdom
Enjoyed Most
Games room
gillian
14. Oct 2018
Doncaster, United Kingdom
Enjoyed Most
Good location but the access road ??????
Other Comments
We were not asked for our "mastercard" details on arrival therefore had to pay cash for drinks and bar meal.( you did in fact have our card details since you had already taken the booking payment). The seating at breakfast requires someone at the entrance permanently. We got the impression you are under staffed, The access road from A6 is a disgrace. Our room (109) was extremely noisy due to M/c out side.
Norman
13. Oct 2018
Kendal, United Kingdom
Other Comments
Very good value for a short break
Joan
12. Oct 2018
Bolton, United Kingdom
Enjoyed Most
Red squirrels
Martin
12. Oct 2018
Sheffield, United Kingdom
Enjoyed Most
The squirrels
Margaret
12. Oct 2018
Sunderland, United Kingdom
Enjoyed Most
It’s a totally unique hotel which ouzes Victorian Elegance!
Other Comments
Watch out for the well over the top bar food and drink prices!
Armed with this forewarning, you shouldn’t go wrong.
Brian
11. Oct 2018
Stockport, United Kingdom
Enjoyed Most
The location was great and the red squirrels were amazing!!
Other Comments
Recently refurbished but we found the decor very dated. Think they could have modernised it more whilst they had the opportunity. We ate in the restaurant the first night but were disappointed the meal was very underwhelming and the wine was rubbish...we were never asked to taste it...no wonder! The waiter was really miserable! Although the rest of the staff were lovely! Breakfast the first day was great! No where near as good the second day but it was a different chef! On the whole for what we paid it was great and we would stay again.
BARBARA
11. Oct 2018
Preston, United Kingdom
Enjoyed Most
It's a heritage hotel that's clean and comfortable.
Other Comments
It's in a great location.
Joyce
11. Oct 2018
Southport, United Kingdom
Enjoyed Most
Relaxed atmosphere, friendly helpful staff, comfortable rooms, remote and historic location.
Off the beaten track location suited us.
Other Comments
There were plenty of visitors leaflets for Lake District attractions. We would have liked to have been provided with information on the building, history and a plan of the grounds / walking routes.
Excellent WiFi enables us to find the info online.
ANNA
10. Oct 2018
West Yorkshire, United Kingdom
Enjoyed Most
The food and the location
Jim
10. Oct 2018
Newcastle upon Tyne, United Kingdom
Enjoyed Most
The location
Other Comments
We were put in the boat house which was away from the main hotel, it was dark and not clean, we did not stay at the hotel, the person who dealt with us on reception was quite rude, we found another hotel that was cleaner and very welcoming
Rae
09. Oct 2018
Doncaster, United Kingdom
Enjoyed Most
Comfortable. Staff friendly and excellent service. Very well organised.
Other Comments
The food was a complete let down even for the budget price we paid.
The evening meal was cold on arrival at the table. E.g. I chose roast beef dinner on Sunday evening and then meat was fine but the roast potatoes had obviously been sat warming all day and were inedible. The gravy was cold.
The breakfast was not good quality either apart from the scrambled egg
Anne
09. Oct 2018
Manchester, United Kingdom
Enjoyed Most
Seeing the red sqirrels
John
08. Oct 2018
Blackburn, United Kingdom
Enjoyed Most
Red squirrels!
Other Comments
Couldn't find fault with anything, fabulous hotel
John
06. Oct 2018
Buxton, United Kingdom
Enjoyed Most
Good discounted price
Other Comments
Not as bad as the feedback we read . Room had been refurbished and it was a good size
04. Oct 2018
yorkshire, United Kingdom
Enjoyed Most
Loved the Snooker Room!!
David
30. Sep 2018
Leeds, United Kingdom
Enjoyed Most
Beautiful location and comfortable room.
Other Comments
Thought the eveningmeal menu was lacking in choice especially on our first evening. Second evening was a better menu but slightly disappointing compated to the overall standard of the hotel.
Geoffrey
29. Sep 2018
Driffield, United Kingdom
Enjoyed Most
Our room was just refurbished
Other Comments
Asked for lovely rooms for sisters birthday were fab hotel will be fantastic once all complete defo visit again
Judith
29. Sep 2018
Newcastle upon Tyne, United Kingdom
Enjoyed Most
Sunday nights entertainment
anthony
26. Sep 2018
barrow-in-furness, United Kingdom
Enjoyed Most
The location was stunning
Other Comments
Staff not friendly, bed was only a 4ft one, parking not adequate.
Corinne
26. Sep 2018
Chesterfield, United Kingdom
Enjoyed Most
I requested a special room if they had one and they put us into a room with a fourposter bed, which was lovely as it was our anniversary.
Other Comments
Shap Wells Hotel is set in a beautiful location. We booked it as it was a great deal and as we are trying to save for our wedding, we wanted to celebrate our anniversary but also to go away somewhere too.
The deal on Travelzoo allowed us to do this with the amazing bargain for Shap Wells Hotel. If you book this deal then you get what you pay for. The hotel is a little tired around the edges and needs a good amount of cash to get it up to todays standards but again as I have said it was a bargain and have nothing to complain about. The service was fine, the room ok and the food alright. If you put to much expectation on this hotel then you will be disappointed, but if you go with the flow, it is what it is and we ended up having a lovely time.
Emily
26. Sep 2018
Shrewsbury, United Kingdom
Enjoyed Most
Good location for what we intended to do
Other Comments
My wife and i are vegetarian and we found that the choice in the restaurant was very limited to one. It was stuffed peppers, my wife can not stand peppers. To their credit a vegetable curry was cooked but it was like the sauce had come out of a can, If you are a meat and three veg person you can not go wrong.
Geoffrey
25. Sep 2018
Keighley, United Kingdom
Enjoyed Most
The red squirrels!!
Other Comments
Staff v poor attitude. Food ran out on both days @breakfast. Evening menu very low key
stuart
25. Sep 2018
lancaster, United Kingdom
Enjoyed Most
The Hotel Was Good, Food Average, Location Out Of The Way, Entertainment None, Staff Good.
Other Comments
The Menu needs Looking At. Prices A Little High.
Robert
24. Sep 2018
ManchesterManchester, United Kingdom
Enjoyed Most
Good value and staff
Other Comments
Great hotel, just a little isolated on the Moors.
John
23. Sep 2018
Oldham, United Kingdom
Enjoyed Most
THE LOCATION & HAVING A LOVELY BREAKFAST MADE FOR YOU, ALSO AS USUAL WE ENJOYED FEEDING THE RED SQUIRRELS AGAIN, LOVELY TO SEE THEM.
Other Comments
ALL STAFF ARE REALLY NICE - JUST ONE MAN ( STOCKY BUILD & DARK HAIR) IN THE BAR WASN'T AS NICE AS THE OTHER STAFF, RATHER ABRUPT & SURLY. THANK YOU FOR THE CHANCE OF A CHEAP LITTLE 2 NIGHT BREAK. MUCH APPRECIATED. BY THE WAY MY NAME IS MAUREEN - NOT SIMONE. CHEERIO.
simone
23. Sep 2018
MORECAMBE, United Kingdom
Enjoyed Most
Staff were amazing liz who was cleaning the downstairs bar area was a true gem her knowledge of the surrounding area as she has worked at shap for the past twlve years was incredible. due to her knowledge we saw alot more of the local surrounding area than we first were going to.Pauline in the breakfast waitress was amazing knowledge of the hotel and area and history was fantasic.truly amazing.
Hotel is quirky and some fabulous interesting interia , well worth a visit . if you want ordanairy and run of the mill dont visit.
Other Comments
Great location with some amazing staff Please mention Liz cleaner and Pauling breakfast waitress.Assett to the hotel due to their freindlyness and knowledge of the area.
ra hall
02. Sep 2018
Swansea, United Kingdom
Other Comments
The hotel was in a great location and was very good Well located Just off the motorwayAnd very easy to find
David
02. Sep 2018
Cumnock, United Kingdom
Enjoyed Most
We paid very little to have a two night stay in a large room with an exceptionally comfortable bed, a sofa, table and chairs, desk, and bathroom with a bath and overhead shower. Breakfast was included - I'm vegetarian and the self service buffet breakfast enabled me to choose exactly what, and how much, I wanted. All the staff we encountered were polite, welcoming and professional. There were 3 coach parties staying at the hotel while we were there and we didn't find this a problem at all. We didn't eat in the restaurant either evening as when we're away we prefer to try to find a local pub/restaurant with several vegetarian options (which we did in nearby Orton).
Other Comments
This is a hotel with a long history. It isn't sleek and modern, but that is what gives it its charm. If you want to explore the local area there are plenty of walks from the doorstep - but the paths are not always obvious - we made good use of the ordnance survey iPhone maps and spent 6 hours walking through the hills without meeting another soul. We'll definitely stay here again.
Kevin
01. Sep 2018
Saltburn-by-the-Sea, United Kingdom
Enjoyed Most
Nice walks and surroundings.
Other Comments
Rooms a bit run down. But clean.
Beverley
01. Sep 2018
Warrington, United Kingdom
Enjoyed Most
The staff.
Other Comments
Food was only OK BUT the bar prices are too high!
Mike
01. Sep 2018
Ainsworth, United Kingdom
Other Comments
The rooms had damp was badly in need of renovation. The bathroom tiles were black and the rooms needed a good clean
Barbara
01. Sep 2018
St Helens, United Kingdom
Enjoyed Most
Breakfast was plentiful
Other Comments
The decor is a bit dated but it is clean, with spacious rooms. Staff were polite and helpful. And the price was excellent.
Nicky
31. Aug 2018
High Wycombe, United Kingdom
Enjoyed Most
thw Location, very peaceful
Other Comments
The smell that was enveloping as soon as you left your room. Wet dog or damp comes to mind. Breakfast was swimming in oil.
Angela
31. Aug 2018
Hull, United Kingdom
Enjoyed Most
Peace
Peter & Jan
31. Aug 2018
WIRRAL, United Kingdom
Enjoyed Most
Peaceful atmosphere entertainment great
Beverley
30. Aug 2018
Chorley, United Kingdom
Enjoyed Most
The location
Other Comments
We were not able to open the windows in our room, because just outside on the roof to the restaurant was a fan that was on all nigh, so was very noisy. Also the room was very warm. We turned off the radiator only to find there was a large pipe running from one side of the room to the other, which was hot.
Linda
30. Aug 2018
Blackpool, United Kingdom
Enjoyed Most
location was good for walking and central for areas required. Very clean, good room food was ok. Very busy with coach trips, however excellent value for money.
Gerard
30. Aug 2018
LiverpoolLiverpool, United Kingdom
Enjoyed Most
No
Other Comments
Staff rude,room's dirty.
Gordon
30. Aug 2018
Prescott, United Kingdom
Other Comments
We were asked to pay on checking in but I was under the impression I had already paid via Travelzoo . This was upsetting as not sure if we had now been double charged.
Janet
29. Aug 2018
Hounslow, United Kingdom
Enjoyed Most
room114
len
29. Aug 2018
Hyde mottram, United Kingdom
Enjoyed Most
The beautiful surroundings were stunning.
Other Comments
Very tired small room. Poorly cleaned with lots of cobwebs in the corners of the ceilings. Bath room smelt damp, mouldy tiles and a very mouldy shower mat that you were expected to stand on in the bath. Bathroom hand not been cleaned very well. Dining room staff seemed to be very unorganised, possibly due to lack of staff as there just didn’t seem to be enough for the amount of guests. It appears that they just seem to cater for large numbers of coach parties and don’t have any idea on how to deal with individual guests. Breakfast was ok, however very poor evening meal which had been prepared some time earlier and been left under the lights to keep warm. My husbands fish dish was very dry &went back however the next plate of food was just as dry. Staff seemed quite uninterested in our complaints. I am pleased that we had chosen to book via Travel Zoo as to pay full price and receive such a poor service is quite unacceptable.
Karen
29. Aug 2018
Southampton, United Kingdom
Enjoyed Most
Unfortunately no. We left a night early as didn’t enjoy the stay at all
Other Comments
The room was tired and old and needed cleaning. There were areas of very thick dust .
Dawn
28. Aug 2018
South Shields, United Kingdom
Enjoyed Most
Friendly staff and location was beautiful, seeing red squirrels on there grounds
Jenny
28. Aug 2018
Stoke-on-Trent, United Kingdom
Other Comments
When we booked this hotel, we did not realise that it was set in such a remote location. Also, it was very difficult to find as it is not very well signposted. The hotel itself was very nice and good value for money.
Anthony
27. Aug 2018
Ashford Middlesex, United Kingdom
Enjoyed Most
location and the red sqirrels
Jill
27. Aug 2018
Castleford, United Kingdom
Enjoyed Most
This is our second visit. Nice hotel even if a little dated but the staff were real nice. Very busy when we were there but a very pleasant visit
Other Comments
Great history about the hotel.
Graham
24. Aug 2018
Chorley, United Kingdom
Other Comments
The hotel is looking rather tired as were some of the staff. I would certainly not complain for the price we paid but, I would not have been happy had I paid their displayed tariff. The room we had was at the rear and was a little noisy with being over the kitchen area but again there may be better rooms reserved for full paying guests.
Joyce
22. Aug 2018
New Mills, United Kingdom
Enjoyed Most
Breakfast
Other Comments
The trail walk to see the red squirrels
philip
22. Aug 2018
Longniddry, United Kingdom
Enjoyed Most
We really enjoyed the area around the hotel
Derek
21. Aug 2018
Middlesbrough, United Kingdom
Other Comments
The service was appalling the reception staff was fairly rude, the rooms had spiders and mould all over the ceiling, the doors had stickers on them as if they had lodgers in them!
Kunal
20. Aug 2018
Sutton, United Kingdom
Other Comments
The bathrooms had mould all around and the doors were extremely sticky! We did let the reception know about it and their reply was they were fully booked which was really pathetic as no apology was even given!!
Kunal
20. Aug 2018
Sutton, United Kingdom
Other Comments
lack of staff clearing the tables at breakfast
Tony
20. Aug 2018
STOKE-ON-TRENT, United Kingdom
Enjoyed Most
Pleasant location (although quite remote), good sized clean room, nice and friendly staff. Breakfast ok but no fresh fruit or choice of bread -sliced white or brown bread only.
Other Comments
The hotel caters for coach parties (four coaches when we were there). The second night we were woken up by a very noisy external generator (the hotel has problem with electricity supply) and the same happened the following morning day and night! Because the hotel was full we could not have been re allocated to another room.
Eva
15. Jul 2018
Sevenoaks, United Kingdom
Enjoyed Most
Location
David
12. Jul 2018
Halifax, United Kingdom
Enjoyed Most
The surrounding areas such as the stream and fields etc.
Other Comments
The staff - they was late checking us in and they didn’t even apologise. Everyone else around us had checked in and they didn’t even make us a priority as we were still waiting to check in 50 mins after the 3pm check on service. If they had apologised and gave us a good enough reason I’d be more understanding but they gave us noting. After we eventually checked in and went up to our room. The corridor was filled (no exaggeration) with dirty bed sheets and pillows etc. We have photos of this. This is not something you want to see on arrival of your room. Why was this not done earlier if everyone checks in at 3pm?! The tv was positioned badly. I know we aren’t here to watch tv but as we were whining down for the evening before we sleep it’s nice to watch a little bit of tv. The tv was behind/next to the wardrobe so only the single bed in the room could see a full picture of the tv, meanwhile over the double bed (which we booked for) you could see half the screen.
Hayley
20. Aug 2018
Doncaster, United Kingdom
Enjoyed Most
Value for money
Mary
19. Aug 2018
Keighley, United Kingdom
Other Comments
The hotel service in the bar and restaurant was run by very competent and friendly staff, but they were run off their feet due to staff shortage, so the wait to be served was very slow.
Douglas
19. Aug 2018
York, United Kingdom
Enjoyed Most
Amazing location
Amber
19. Aug 2018
Stoke on trent, United Kingdom
Enjoyed Most
ROOM WAS EXCELLENT. BREAKFAST SUPERB.
Other Comments
THIS IS A SUPER HOTEL WITH GREAT WALKS FROM THE DOORSTEP.
judith
19. Aug 2018
Leicester, United Kingdom
Enjoyed Most
nicely decorated comfortable room
Other Comments
Only concern were the propped open fire doors around where the domestic staff had their store room the doors seemed to be permanently open!!
Steven
19. Aug 2018
Ottery Saint Mary, United Kingdom
Enjoyed Most
Ease of access to where we wanted to walk in n Far East Lakeland. Hot water and a bath after getting soaked on the hills! Comfy bed, tea service in the room, good dining experience both
nights.
Other Comments
Very good maitre d’hote at dinner, recognised a fault in the wine we had ordered and exchanged the bottle
Judy
18. Aug 2018
High Peak, United Kingdom
Enjoyed Most
The quiet locatation
Other Comments
When we arrived for check-in at approx 3.15pm we had to step over laundry in the corridors to our room. Hotel a little dated
Beverley
15. Aug 2018
Huddersfield, United Kingdom
Enjoyed Most
Good rooms, great breakfast and friendly staff
Michael
15. Aug 2018
LAXTON, United Kingdom
Enjoyed Most
The food|& staff
Barry
14. Aug 2018
Widnes, United Kingdom
Enjoyed Most
We liked the atmosphere of the hotel and thought the waiting staff in the restaurant were very friendly and helpful.
Other Comments
This hotel isn't luxury and it can be said it is rough around the edges, but we thought it was great. It suited us down to the ground and had everything we needed. It was clean and well positioned for Lakes activities. The hotel itself had a lovely stream running past which has it own mini waterfalls and we were delighted to find waxcaps on the surrounding paths. We loved listening to the running water from our open window and would definitely stay there again.
SALLY
13. Aug 2018
Blyth, United Kingdom
Enjoyed Most
Breakfast set you up for the day
Other Comments
Great location for walking
Leslie
13. Aug 2018
Carlisle, United Kingdom
Enjoyed Most
Was an excellent base for us to explore the beautiful surrounding area.
Julie
13. Aug 2018
Hull, United Kingdom
Other Comments
Very old Worley everything creaks with age. Good food.
Bathrooms leave a lot to be desired. However in spite of the cold weather an enjoyable stay.
Gerald
12. Aug 2018
Saint Leonards-on-sea, United Kingdom
Enjoyed Most
Great situation & lovely comfortable room
Other Comments
The only negative things were the cold breakfast & the sight of the washing up sink next to the bar
Susan
06. Aug 2018
Warrington, United Kingdom
Enjoyed Most
The location is remote to say the least. You definitely need transport, as it is about a mile from the road. However, it is in a great setting if you want to get away from it all, even though it is only 10 mins from the M6.
Other Comments
The hotel has obviously been recently refurbished to a high standard, and is considerably larger then we expected, given its location. It does have a large hotel feel to it. The staff were friendly and very helpful, and made us feel welcome. We were put into an annex (The Bath House) which is across the car park, and has a distinctly grubby feel to it, although the room was clean and warm, with all of the usual facilities. We felt a bit like the poor relatives compared with the main building. If you are going insist on a room in the main building. The breakfast is buffet style, which is good from a choice point of view, but suffered the problems of all hotels doing mass catering breakfasts (bacon was a bit dry, egg yolks had gone solid, etc.) Having said that, we enjoyed our stay and would not deter anyone from booking to stay there.
James
05. Aug 2018
Northampton, United Kingdom
Enjoyed Most
Cleanliness. Nice food. Pleasant surroundings.
Berenice
02. Aug 2018
Newton-le-Willows, United Kingdom
Enjoyed Most
The setting and peacefulness even though a large hotel and very busy this time of year. Enjoyed the entertainment on some nights in the bar. Very pleasant staff everywhere.
Other Comments
Lovely walk to see the Red Squirrels if you are lucky.
Carolyn
01. Aug 2018
BirminghamBirmingham, United Kingdom
Enjoyed Most
The scenery
Other Comments
Lovely location but quite isolated .red squirrels are protected here and easily seen
Good base for touring the Lakes
Anne
01. Aug 2018
Oldham, United Kingdom
Enjoyed Most
Remote location
Other Comments
Food was appalling, cold, processed, not good
GAVIN
01. Aug 2018
Walton-on-Thames, United Kingdom
Enjoyed Most
Peace
Other Comments
Require entertainment in the evenings
Margaret
30. Jul 2018
Kilwinning, United Kingdom
Other Comments
Food was not as good as the last time we ate there service was not good waitress drop hubby's tea all over table apologised but never asked if he wanted it changing
Lee
30. Jul 2018
Morecambemorecambe, United Kingdom
Enjoyed Most
FRIENDLY STAFF, NICELY FURNISHED ROOMS, REMOTE LOCATION
Other Comments
LOVED THE FACT THEY ARE ENCOURAGING RED SQUIRREL FAMILIES BY FEEDING THEM TO INCREASE NUMBERS.
Penny
30. Jul 2018
Newcastle upon Tyne, United Kingdom
Enjoyed Most
Red squirrels
Dawn
30. Jul 2018
Accrington, United Kingdom
Enjoyed Most
good food, excellent location.
Joseph
27. Jul 2018
Runcorn, United Kingdom
Other Comments
The hotel was comfortable and in a magnificent setting. The drawback was that there appeared to be too few staff. Rooms were often not ready for the guests, the items at the buffet breakfast ran out several times and guests had to wait an appreciable time for replacements, The staff clearly were doing their best but there were not enough of them.
Judith
27. Jul 2018
Moffat, United Kingdom
Other Comments
Perhaps in midst of refurbishment but no explanation at reception for lack of glasses and information folder in the room. Reception service needs customer care training.
Catherine
26. Jul 2018
Blandford Forum, United Kingdom
Enjoyed Most
The location
Other Comments
The room wasn't cleaned at all during our stay . No fresh towels were left after the first day. The bed was very old and tacky . The room we were allocated was Judy above the entrance n seating area so there was a lot of noise with people chatting and laughing . The breakfast wasvery basic. There was no crassants or cakes . The juices were limited . There was no fresh fruit . The bread wasn't fresh . It was taken out of the freezer.
MOHAMED
26. Jul 2018
Manchester, United Kingdom
Enjoyed Most
Lovely old hotel with really friendly staff.
Other Comments
Two problems....not enough staff at breakfast time and running out of basics...marmalade etc.
Christine
21. Jun 2018
Sunderland, United Kingdom
Enjoyed Most
cleanliness, ambiance helpfulness of staff
Other Comments
lovely staff
LYNDA
21. Jun 2018
Leek, United Kingdom
Other Comments
The breakfast there is ok, but perhaps basic. Choices are limited. There's hot food bacon, sausage, scrambled egg, hash browns, black pudding, mushrooms and beans. Choice of teas and coffee. White/brown sliced bread. Cereals: Rice Crispies, corn flakes, Weetabix, muesli. What looked like bowls of tinned mandarins, grapefruit segments and prunes, along with a bowl of yoghurt. There was apple juice and an orange liquid that looked delicious, but was actually watered down so much that there was no orange flavour to it. I would politely suggest that the orange product is adjusted so that there is at least some flavour of orange to it.
The hotel in general seems to be undergoing refurbishment. It looks tired in some areas, but it's still very decent. Rooms are compact and ours did not contain a bath, shower only.
The bar/meal prices are on the high side.
The wifi there is markedly improved from our last visit and we experienced no outages on this occasion. That's a thumbs up.
It's location is peaceful. All in all, apart from the appalling orange juice, the hotel is pretty good.
Steven
25. Jul 2018
Wallasey, United Kingdom
Enjoyed Most
Staff helpful and friendly.
Breakfast good.
Other Comments
When booking a table in the restaurant fòr a Saturday night meal we were told they were busy as a wedding party were in the restaurant but we could get a table for 8pm. Unfortunatly no table materialised. We had to settle for a bar meal. This was unedabable. Chips were dry and hard coating on the scampi equally hard and unedabable. And at £13 a portion not acceptable. We were told our complaint would be noted but no action marerialised.
Drinks overpriced.
Alan
23. Jul 2018
Newport Pagnell, United Kingdom
Enjoyed Most
Red Squirrels feeding at 8am and scenery.
Catherine
23. Jul 2018
Stockton on Tees, United Kingdom
Other Comments
Drinks way to expensive.
Ian
23. Jul 2018
Egremont, United Kingdom
Enjoyed Most
The location in a quiet secluded valley, yet so close to the M6 and the Lakes
Also seeing red squirrels
Other Comments
The rooms are more than adequate in size but need a little up grading although there is work in progress
We definitely got value for money
Prices for food and drinks were acceptable what you would expect to pay in a hotel
Everywhere was clean and tidy
William
22. Jul 2018
Wallasey, United Kingdom
Enjoyed Most
Perfect location to explore the lakes
Other Comments
Fairly obvious hotel was full of coach trips. Got allocated a small twin room when we were told we had to request a twin. Rooms tired and dated. Our room was sorted out in the end and we were given an upgrade. Still in need of a refurb
Rachel
22. Jul 2018
York, United Kingdom
Enjoyed Most
At £79 for two nights B&B (two people) this was excellent value for money in a location that is close to the Yorkshire Dales, Howgills and The Lake District.
Other Comments
Both nights we stayed there were several coach parties. The dining rooms were therefore busy and the staff could not give you a personal service. It therefore gave the impression of being a functional hotel.
Alan
20. Jul 2018
Settle, United Kingdom
Other Comments
All staff were really friendly and helpful, the hotel had a great atmosphere with evening entertainment.
Susan
18. Jul 2018
Barking, United Kingdom
Enjoyed Most
Location
Other Comments
Room 34 wallpaper hanging off grouting in bathroom needed bleaching and single bed mattress next to double needs replacing
David
17. Jul 2018
Wakefield, United Kingdom
Enjoyed Most
The secluded location of the hotel makes it so peaceful, and ideal for that weekend break to just get away from it all.
Other Comments
Staff were really friendly and always happy to help, great location to base yourself if your prepared to drive for the lake district as easy access to westrn lakes via the m6 and A66, and also the south, east and central lakes via the A6/M6 and through Kendal
Stuart
17. Jul 2018
Leeds, United Kingdom
Enjoyed Most
Beautiful location...peace and quiet
Other Comments
This hotel is a must visit if you like a peaceful location
Ian
16. Jul 2018
York, United Kingdom
Enjoyed Most
Good evening meals
Good hot breakfast
Other Comments
1st morning 05:40 fire alarm fault was sounding; night Portet did not know how to deal with this issue. As a senior Fire Officer this is something that is required in there Fire Risk Assessment; Staff Training..
Still first morning: No Electiricity or hot water, therefore no shower or cuppa tea/coffee
2nd Morning: No Hit water and therefore again no Shower.
To have to wash and shave with cold water is not the greatest start to your day.
Overall the hotel is tired, but staff were OK and the food was good; evening meals and breakfast.
But stuffed into our shoe box of a room and early morning fire alarm faults and staff who didn’t know how to deal with this issue and then no hot water and to top it off no electricity!
Yours truthfully
Martin
Martin
12. Jul 2018
Tarporley, United Kingdom
Enjoyed Most
The location was great the price we paid and the quality of the food at breakfast.
Other Comments
We had the windows open because of the heat even at night ,a bat flew into our room and flew around for quite some time before perching up on the frame I caught it and released it uninjured ,it was a fascinating experience both myself and my wife loved it .
neil &joan
11. Jul 2018
Wigan, United Kingdom
Enjoyed Most
We were made very welcome and the meals were always prompt, not a lot of delay with the bar meals even tho the restaurant was full
Diane
11. Jul 2018
Millom, United Kingdom
Enjoyed Most
Nice position. Value for money accommodation. Prompt service.
Other Comments
Expensive drinks.
Richard
11. Jul 2018
Nottingham, United Kingdom
Enjoyed Most
Location. staff .efficiency.will look out for more deals and recommend to friends.
GLENYS
11. Jul 2018
SOUTH YORKSHIRE, United Kingdom
Enjoyed Most
We really liked how remote it was. Also really nice rooms and very clean.
Other Comments
The staff were very helpful and very pleasent. Breakfast was amazing. Lots of choice and the cooked breakfast was gorgeous. Would definitely recommend this hotel.
Barry
10. Jul 2018
Wirral, United Kingdom
Enjoyed Most
clean and tidy hotel with pleasant staff.
eamonn
10. Jul 2018
Chorley, United Kingdom
Enjoyed Most
Nice and quiet and relaxing stay.
Other Comments
Very good, bedrooms were to hot to sleep, but that was due to hot whether
marek
09. Jul 2018
Rugby, United Kingdom
Enjoyed Most
location and atmosphere
Other Comments
bed was uncomfortable, mattress needs replacing. shower curtain is not good.
peter
09. Jul 2018
Wallasey, United Kingdom
Enjoyed Most
Location
Elaine
09. Jul 2018
Flint, United Kingdom
Enjoyed Most
Price and location
susan
08. Jul 2018
Ramsbottom, United Kingdom
Enjoyed Most
Value deal.
Other Comments
Reasonable hotel, but a bit remote. Enjoyed stay, although the buffet breakfast could be better. Staff were not a bundle of fun either, but overall the deal in terms of value was very good
Alexander
08. Jul 2018
Shotts, United Kingdom
Enjoyed Most
Location
DAVID
08. Jul 2018
PILLERTON PRIORS, United Kingdom
Other Comments
Not enough staff on in restaurant. We had dinner first night. There was a Sunday lunch on till 2:30pm and the food we were given appeared to be reheated leftovers from lunch. Roast potatoes were cold and dry as if they had been left in the oven. Breakfast very similar only 4 staff on to cover restaurant. Consequently tables were not cleared, ran out of marmalade for at least 2 days. Items not replenished had to ask for plates, dishes and food items. Apart from food disappointment the break was ok for what we paid. Nice quiet location
Dave
27. Jun 2018
Lytham Saint Annes, United Kingdom
Enjoyed Most
Lovely to see red squirrels, and waterfalls. Staff extremely helpful.
Karen
25. Jun 2018
Newton Stewart, United Kingdom
Enjoyed Most
the Peace & quiet of the outdoor surroundings
Edith
24. Jun 2018
Maryport, United Kingdom
Other Comments
A mention of the private roads to access the Hotel and a sign indicating turnoff on the A6 Road would prove valuable to visiting tourists
Charles
22. Jun 2018
Whitley Bay, United Kingdom
Enjoyed Most
The hotel though not far from main roads has a very tranquil feel about it, very peaceful & relaxing. Everton staff lovely & helpful. We had a refurbished room, which was large & comfortable with a fab view. The bathroom was a good size, the cleaners work very hard are always extremely busy - bathtub could have done with a tad more scrubbing & the bathmat replacing was the only negative. Sitting outside in the evening with a drink was delightful, restaurant was always very busy, lamb was exceptional, though roast potatoes a little too crisp for me, partners gammon was also very tasty, restaurant manager very friendly - due to the volumes & new staff, a little bit of a wait. Good selection at breakfast, frequently added to & the restaurant is again a lovely place to eat due to its art deco feel. The hotel is oldie worldly & eloquent. Would absolutely stay again as far location & exceptional nights sleep - wish I'd known there were fans available though as the room was a little warm, though fine if leaving curtains shut during these gloriously hot days.
Susan
07. Jul 2018
Thornton-Cleveleys, United Kingdom
Enjoyed Most
The setting& its proximity to the M6.
Other Comments
Had difficulty in using TV. Problem v.promply sorted out.
Anne Marie
07. Jul 2018
Perth, United Kingdom
Enjoyed Most
Breakfast was superb.
Other Comments
Staff very helpful and polite, our room was very spacious, clean, and comfortable. The red squirrel colony is a delight to see.
mike
06. Jul 2018
York, United Kingdom
Enjoyed Most
Quiet location
Other Comments
Booking info said we would be in main building but we’re put into external Old Bath House where although room was clean enough the stairways were dirty , dead flies on window ledges and on electrical boxes and up the walls.
Leslie
06. Jul 2018
DoncasterDoncaster, United Kingdom
Enjoyed Most
The location was wonderful,so peaceful.
Peter
06. Jul 2018
Burnley, United Kingdom
Other Comments
staff were very helpful
patricia
04. Jul 2018
Lincoln, United Kingdom
Other Comments
Room small, cramped, washbasin cracked from plughole to rim, decor very tired. Bar prices very high.
Ian
04. Jul 2018
Cramlington, United Kingdom
Other Comments
Poorly organised in the dining room, rooms not cleaned very well, dirt and rubbish on the floors, beds uncomfortable and on the small side. Location was miles away from Penrith and Kendal so any trips out needed driving.
Michael
01. Jul 2018
Plymouth, United Kingdom
Enjoyed Most
Nothing
Other Comments
Could not provide a double bed, towels not replaced, bed not properly made, breakfast was poor quality, the main west coast train line runs past the hotel and the hotel was full of OAP’ coach parties and the hotel put in bingo, line dancing plus karaoke. To cap it off, staff mistakenly took a deduction from my account. Cheap and nasty.
Phillip
30. Jun 2018
Carlisle, United Kingdom
Enjoyed Most
The price
Other Comments
Cleaning could be a bit better
Philip
29. Jun 2018
High Peak, United Kingdom
Enjoyed Most
Clean new room quiet and cool during heatwave. Fabulous peaceful location easy access , riverside walks and woodlands .
Jeffrey
29. Jun 2018
Liverpool, United Kingdom
Enjoyed Most
Walks and red squirrels
Other Comments
Staff did' have any customer service skills. Evening meal was expensive and very poor. Breakfast was badly presented . Overall the hotel is tired and need of renovation
Peter
28. Jun 2018
Hungerford, United Kingdom
Enjoyed Most
Peacefulness
Joseph
28. Jun 2018
LincolnLincoln, United Kingdom
Enjoyed Most
The setting
Other Comments
Great value break. No frills breakfast & not enough staff to keep supplies filled/ tables cleared. We arrived at the same time as a large coach party. Had been allocated a double room though had booked twin. Staff sorted problem quickly & courteously. Great value break.
Ann
28. Jun 2018
Prestatyn, Denbs, United Kingdom
Enjoyed Most
Breakfast was ok. Bathrooms were excellent.
Other Comments
Evening food and general service. All I heard was people complaining and the staff constantly apologising.
Luisa
27. Jun 2018
Dereham, United Kingdom
Enjoyed Most
No
Other Comments
CUSTOMER SERVICE. HOTEL NEEDS AN UPLIFT. UNABLE TO PROVIDE INFORMATION AT CHECK IN WHEN ROOM WOULD BE AVAILABLE. NO APOLOGY. WOULD NOT RECOMMEND THIS HOTEL AT ALL.
Helen
21. Jun 2018
Glasgow, United Kingdom
Enjoyed Most
Lovely location and great value for money
Other Comments
The level of cleanliness in the hotel rooms especially the bath mat which was dirty. Otherwise once this is looked at it would be much better
fahmida
20. Jun 2018
wallington, United Kingdom
Enjoyed Most
Newly refurbished room
David
20. Jun 2018
Alnwick, United Kingdom
Enjoyed Most
Location
Brigid
19. Jun 2018
Rochdale, United Kingdom
Enjoyed Most
Lovely hotel i little bit out in the wilds but that was great for wildlife birds and red squirrels our room was very spacious and clean would recommend and the Travel zoo price was a bargain buffet breakfast excellent
Other Comments
Not expecting it but good entertainment provided the nights we were there
Sidney
09. Jun 2018
Crewe, United Kingdom
Other Comments
Only one small criticism and that was regarding evening meal. Food was a bit bland but on the plus side we had cycled to the hotel so although the food was bland there was plenty of it
Clive
08. Jun 2018
Colne, United Kingdom
Enjoyed Most
Very Clean, excellent staff
Ian
08. Jun 2018
Clitheroe, United Kingdom
Enjoyed Most
The surrounding area was stunning and had the hotel been better wouldn't have hesitated to go back.
Other Comments
Booked a double room, got a twin. Food was of a very poor standard, i.e frozen veg! Expensive too for the quality! Staff were over worked and over stretched. Manager had a very poor attitude.
Peter
08. Jun 2018
Hull, United Kingdom
Enjoyed Most
Price
Other Comments
Double check with hotel that travelzoo have booked it!
Cyril
06. Jun 2018
Stockton-on-Tees, United Kingdom
Enjoyed Most
We loved the location. The hotel was a little dated but we loved the quirkiness.
Other Comments
We had read the reviews and were a little apprehensive but were pleased with our choice. We found the staff helpful and pleasant. The hotel was clean, breakfast was plentiful and even though they had 2 coach parties in we didnt have to wait. We ate in the bar on the second night and it was lovely. We didn’t find it expensive as others had mentioned. We would happily stay there again. We had a lovely break, thank you Shap Wells Hotel.
Jackie
02. Jun 2018
PudseyLeeds, United Kingdom
Enjoyed Most
The location - quiet and away from touristy areas & traffic
Other Comments
Lovely setting with woodland and river walks
Susan
02. Jun 2018
Redcar, United Kingdom
Enjoyed Most
It’s situation near the lowther valley which was particularly beautiful.
Other Comments
Staff organisation in the dining room did not seem to lend itself to maximum efficiency and client satisfaction.
DIANE
01. Jun 2018
Scissett, United Kingdom
Enjoyed Most
The hotel is quite remote but we found this so relaxing being in the middle of nowhere. So peaceful & very chilling. Could not fault the hotel or staff. Very good value for money. Would recommend this offer to anyone wanting a break to simply just chill out.
Carol
31. May 2018
Prescot, United Kingdom
Enjoyed Most
Lovely scenery,staff.
Stephen
31. May 2018
Wigan, United Kingdom
Enjoyed Most
The red squirrels beautiful setting and views
V
29. May 2018
Ilkley, United Kingdom
Enjoyed Most
The quietness
Patricia
28. May 2018
Barnsley, United Kingdom
Enjoyed Most
Not really
Other Comments
Very isolated and staff when not crumbling seem to cater for the coach and walking parties more than the separate couples. Once the parties had been catered for particularly at breakfast then we had to ask for crockery,,glasses,refill juices and fruit for cereal.Juices had been watered down. Same veg,tasteless 2nights running. Very disappointed and ,not Best Western as still showing on line. Glad the weather made up for stay.
Margaret
28. May 2018
Sheffield, United Kingdom
Enjoyed Most
The bar lounge area and the space.
Other Comments
Having booked for 2 couples in my name I visited the hotel a couple of weeks before our stay to 'check it out' and give the name of the second couple to reception. A very pleasant young lady on reception confirmed the reservation and amended the second room in my name to the people who were due to stay with us. I came away very impressed and had a good impression of the staff.
On the day of arrival a different lady on reception informed me in a very indifferent manner that we only had one room booked and would not entertain any progress with room allocation until I had surrendered my credit card. I explained about my previous visit and pointed out that we had 2 booking forms and that both had been paid for. At this point a gentleman who was probably an assistant manager unwisely joined in and talked to me like I was some sort of idiot who could not understand the processes of Travelzoo and the hotel. (Had they had customer service skills they would have allocated a room suggested we went to settle in and pop back to reception to see if they could solve the mystery in due course) They did not listen to what I was I saying / explaining. This lasted some 5 to 10 minutes with a growing audience and the 2 individuals did not demonstrate the tiniest bit of customer service skills - such a contrast to the reception I had encountered 2 weeks earlier.
To save the embarrassment of the couple staying with us I gave my credit card details to secure their room. Once we had unpacked and got out iPads out I went back to reception to confront these two clowns. Even when shown the 2 booking references and email string they stuck to their hostile stance that there was no second booking. Eventually after about another 10 minutes and much tutting, shaking of heads and searches on their computer they discovered that I was in fact correct, and they had ‘cocked it up’. At which point I got a very half heated and lame – “I’m sorry”. Frankly not good enough.
I can understand and forgive people making mistakes but can not forgive the appalling attitude and lack of customer service skills in a hospitality environment. The hotel is only as good as the staff customer interaction allows and they were appalling.
The rest of the staff were great, and we enjoyed our stay. Would I go back? Yes, possibly. Could I recommend it? - No I couldn’t take the chance.
Jennifer
25. May 2018
Halifax, United Kingdom
Enjoyed Most
Quiet location. Friendly staff. Red squirrels nearby.
Other Comments
The bed was very uncomfortable and the breakfast cold
Jill
22. May 2018
Leeds, United Kingdom
Enjoyed Most
The grounds
Other Comments
There is nothing in walking distance so they charge over the odds for drinks at the bar. Glad we had the car!
Karen
21. May 2018
Stockton-on-Tees, United Kingdom
Enjoyed Most
The breakfast unbelievable and staff in bar on a night
Other Comments
No problems with hotel only down side out in the sticks but I would go back it hasn't deferred me
Benjamin
21. May 2018
Peterlee Co Durham, United Kingdom
Enjoyed Most
The location and the grounds were excellent. The art deco features were lovely. As I said if a lot of money was spent the hotel could be splendid.
Other Comments
There was wallpaper coming away from the wall in the room. The bathroom was grubby with mould on the grouting. The room smelled old as was the bedding. The food in the restaurant was served off a hotplate and was cold. The hotel needs a lot of money spent on it.
Ray
21. May 2018
Ripon, United Kingdom
Enjoyed Most
Location was good , only 30 min drive to ullswater , breakfast was great both mornings , also great deal through travel zoo
Michael
21. May 2018
Immingham, United Kingdom
Enjoyed Most
the whole experience and great location in wonderful setting
Carol
21. May 2018
Prestonjavascript:__doPostBack('ctl00$ctl00$Main$ContentPlaceholderLeftSide$ButtonFinalizeOrder',''), United Kingdom
Enjoyed Most
Great remote place to do some walking of the Lakes fells
Stephen
21. May 2018
Wigan, United Kingdom
Enjoyed Most
Out of the way from it all,but weather was good so we were made up,great for walkers but not much else they must do more entertainment to get groups in
Stephen
21. May 2018
Salford, United Kingdom
Enjoyed Most
The location
Other Comments
Very pleasant stay even if hotel could be modernised a little. Found staff very helpful and would use again and bring our dogs
Dennis
21. May 2018
WarringtonWarrington, United Kingdom
Enjoyed Most
Reception staff very welcoming however reception was often unmanned for such a large and busy hotel...staff were friendly and accomodating....rooms were very pleasant....surroundings absouloutly stunning....Will definitely be back
Donna
21. May 2018
Glasgow, United Kingdom
