We're sorry, but Shap Wells Hotel is temporarily unavailable. Please try again in a few minutes or search for more hotel deals above.
Penrith
Shap Wells Hotel
Why We Love It
- The hotel is in a secluded valley surrounded by fells
- It's on the eastern border of the Lake District National Park and is five minutes' drive from the Yorkshire Dales National Park
- The popular Lake District towns of Troutbeck, Bowness-on-Windermere and Ambleside are within 45 minutes' drive
Enjoyed This
(405 Member Ratings)
(405 Member Ratings)
"The food|& staff"
Barry
14. Aug 2018
Widnes, United Kingdom
Map & Directions
The hotel is a 10-minute drive from Junction 39 of the M6. Penrith railway station is around 20 minutes' drive away. Parking is free.
Overview
According to The AA Hotel Guide 2018, "this hotel occupies a wonderful secluded position amid trees and waterfalls" in the Cumbrian countryside. Visitors have been coming to the area since the 1800s, when they used to take in the fresh air and bathe in the well waters for their health. Today, this hotel is surrounded by peaceful countryside crossed by bridleways, and woodland that's home to red deer and a colony of red squirrels.
The hotel is 20 minutes' drive from Lowther Castle and Gardens. This ruined country house was designed by Robert Smirke, the architect of the British Museum and has gardens that The Daily Telegraph describes as "glorious". Alternatively, indulge in mint cake at Kendal, which is a 25-minute drive away, or head to Grasmere, which is around 50 minutes' drive away and is popular for its gingerbread and gift shops. The village is renowned for its connections with William Wordsworth; we recommend visiting the poet's forme home, Dove Cottage, and the Wordsworth Museum next door. National Trust property Hill Top, the former home of Beatrix Potter, is an hour's drive.
The Birkbeck Restaurant serves à la carte and set-menu dining options, and carvery lunches are served every Wednesday and Sunday from 12:15-2pm. The Art Deco Riverside Lounge and Bar boasts views of the beck and the surrounding fells. You can also unwind in the Salterwath and Fell Bar lounges, or in the hotel foyer with its roaring log fire.
There is a games room with a full-size snooker table, a pool table, and table tennis and darts equipment. You can also use the small gym. Wi-Fi is free.
Amenities
General
- Infant cots / cribs
- Bar
- Gym / fitness center
- Restaurant
- 100% smoke-free
Services
- Laundry / dry cleaning
- Room service (limited hours)
Room amenities
- Central heating
- Coffee / tea-making facilities
- Sitting area
- Flatscreen TV
Internet
- Complimentary Wi-Fi throughout
Bathroom
- Bathtub
- Hair-dryer
Parking
- Complimentary parking
Accessibility
- Accessible meeting room
- Accessible parking
- Accessible path of travel
- Accessible restaurant
- Wheelchair accessible
Please note: Some amenities may not be available in all rooms and some amenities or services incur an additional charge and are subject to change. Please check with the hotel directly.
Policies
Check-in: Standard Time is 3pm.
Checkout: Standard Time is 11am.
Children and additional guests:
Breakfast for children is included Extra guest charges will apply as follows: £7 per night for children aged 3 to 15. Infant's cot/crib are available, free of charge, for children aged 2 and under. Extra beds are not available for older children and adults. Extra beds are on request and must be requested upon booking. Please use the Special Request field to confirm the age of the third guest.
Supplements are not included automatically in the total price and will be charged directly by the hotel. See room descriptions and rate policies for information about room occupancy and prices..
Pets: No pets allowed.
Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.
Have a Question? Contact Travelzoo.
- 1-877-966-0000 U.S. and Canada (toll-free)
- +44 (0) 20 3564 9000 UK & Europe
- +61 (0) 2 8098 9198 Australia
- Email Us
Customer Service available Mon-Sun, 8am-6pm AET
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
Enjoyed This
(405 Member Ratings)
(405 Member Ratings)
Ratings & reviews reflect verified member feedback for Skyland Hotels Ltd (t/a Shap Wells Hotel) over the past 15 months.
Show ReviewsHide All
Ratings & reviews reflect verified member feedback for Skyland Hotels Ltd (t/a Shap Wells Hotel) over the past 15 months.
3.7
Ambiance
4.0
Location
3.6
Rooms
4.0
Quality of Service
4.4
Value for the Money
Enjoyed Most
The food|& staff
Barry
14. Aug 2018
Widnes, United Kingdom
Enjoyed Most
We liked the atmosphere of the hotel and thought the waiting staff in the restaurant were very friendly and helpful.
Other Comments
This hotel isn't luxury and it can be said it is rough around the edges, but we thought it was great. It suited us down to the ground and had everything we needed. It was clean and well positioned for Lakes activities. The hotel itself had a lovely stream running past which has it own mini waterfalls and we were delighted to find waxcaps on the surrounding paths. We loved listening to the running water from our open window and would definitely stay there again.
SALLY
13. Aug 2018
Blyth, United Kingdom
Enjoyed Most
Breakfast set you up for the day
Other Comments
Great location for walking
Leslie
13. Aug 2018
Carlisle, United Kingdom
Enjoyed Most
Was an excellent base for us to explore the beautiful surrounding area.
Julie
13. Aug 2018
Hull, United Kingdom
Other Comments
Very old Worley everything creaks with age. Good food.
Bathrooms leave a lot to be desired. However in spite of the cold weather an enjoyable stay.
Gerald
12. Aug 2018
Saint Leonards-on-sea, United Kingdom
Enjoyed Most
Great situation & lovely comfortable room
Other Comments
The only negative things were the cold breakfast & the sight of the washing up sink next to the bar
Susan
06. Aug 2018
Warrington, United Kingdom
Enjoyed Most
The location is remote to say the least. You definitely need transport, as it is about a mile from the road. However, it is in a great setting if you want to get away from it all, even though it is only 10 mins from the M6.
Other Comments
The hotel has obviously been recently refurbished to a high standard, and is considerably larger then we expected, given its location. It does have a large hotel feel to it. The staff were friendly and very helpful, and made us feel welcome. We were put into an annex (The Bath House) which is across the car park, and has a distinctly grubby feel to it, although the room was clean and warm, with all of the usual facilities. We felt a bit like the poor relatives compared with the main building. If you are going insist on a room in the main building. The breakfast is buffet style, which is good from a choice point of view, but suffered the problems of all hotels doing mass catering breakfasts (bacon was a bit dry, egg yolks had gone solid, etc.) Having said that, we enjoyed our stay and would not deter anyone from booking to stay there.
James
05. Aug 2018
Northampton, United Kingdom
Enjoyed Most
Cleanliness. Nice food. Pleasant surroundings.
Berenice
02. Aug 2018
Newton-le-Willows, United Kingdom
Enjoyed Most
The setting and peacefulness even though a large hotel and very busy this time of year. Enjoyed the entertainment on some nights in the bar. Very pleasant staff everywhere.
Other Comments
Lovely walk to see the Red Squirrels if you are lucky.
Carolyn
01. Aug 2018
BirminghamBirmingham, United Kingdom
Enjoyed Most
The scenery
Other Comments
Lovely location but quite isolated .red squirrels are protected here and easily seen
Good base for touring the Lakes
Anne
01. Aug 2018
Oldham, United Kingdom
Enjoyed Most
Remote location
Other Comments
Food was appalling, cold, processed, not good
GAVIN
01. Aug 2018
Walton-on-Thames, United Kingdom
Enjoyed Most
Peace
Other Comments
Require entertainment in the evenings
Margaret
30. Jul 2018
Kilwinning, United Kingdom
Other Comments
Food was not as good as the last time we ate there service was not good waitress drop hubby's tea all over table apologised but never asked if he wanted it changing
Lee
30. Jul 2018
Morecambemorecambe, United Kingdom
Enjoyed Most
FRIENDLY STAFF, NICELY FURNISHED ROOMS, REMOTE LOCATION
Other Comments
LOVED THE FACT THEY ARE ENCOURAGING RED SQUIRREL FAMILIES BY FEEDING THEM TO INCREASE NUMBERS.
Penny
30. Jul 2018
Newcastle upon Tyne, United Kingdom
Enjoyed Most
Red squirrels
Dawn
30. Jul 2018
Accrington, United Kingdom
Enjoyed Most
good food, excellent location.
Joseph
27. Jul 2018
Runcorn, United Kingdom
Other Comments
The hotel was comfortable and in a magnificent setting. The drawback was that there appeared to be too few staff. Rooms were often not ready for the guests, the items at the buffet breakfast ran out several times and guests had to wait an appreciable time for replacements, The staff clearly were doing their best but there were not enough of them.
Judith
27. Jul 2018
Moffat, United Kingdom
Other Comments
Perhaps in midst of refurbishment but no explanation at reception for lack of glasses and information folder in the room. Reception service needs customer care training.
Catherine
26. Jul 2018
Blandford Forum, United Kingdom
Enjoyed Most
The location
Other Comments
The room wasn't cleaned at all during our stay . No fresh towels were left after the first day. The bed was very old and tacky . The room we were allocated was Judy above the entrance n seating area so there was a lot of noise with people chatting and laughing . The breakfast wasvery basic. There was no crassants or cakes . The juices were limited . There was no fresh fruit . The bread wasn't fresh . It was taken out of the freezer.
MOHAMED
26. Jul 2018
Manchester, United Kingdom
Other Comments
The breakfast there is ok, but perhaps basic. Choices are limited. There's hot food bacon, sausage, scrambled egg, hash browns, black pudding, mushrooms and beans. Choice of teas and coffee. White/brown sliced bread. Cereals: Rice Crispies, corn flakes, Weetabix, muesli. What looked like bowls of tinned mandarins, grapefruit segments and prunes, along with a bowl of yoghurt. There was apple juice and an orange liquid that looked delicious, but was actually watered down so much that there was no orange flavour to it. I would politely suggest that the orange product is adjusted so that there is at least some flavour of orange to it.
The hotel in general seems to be undergoing refurbishment. It looks tired in some areas, but it's still very decent. Rooms are compact and ours did not contain a bath, shower only.
The bar/meal prices are on the high side.
The wifi there is markedly improved from our last visit and we experienced no outages on this occasion. That's a thumbs up.
It's location is peaceful. All in all, apart from the appalling orange juice, the hotel is pretty good.
Steven
25. Jul 2018
Wallasey, United Kingdom
Enjoyed Most
Staff helpful and friendly.
Breakfast good.
Other Comments
When booking a table in the restaurant fòr a Saturday night meal we were told they were busy as a wedding party were in the restaurant but we could get a table for 8pm. Unfortunatly no table materialised. We had to settle for a bar meal. This was unedabable. Chips were dry and hard coating on the scampi equally hard and unedabable. And at £13 a portion not acceptable. We were told our complaint would be noted but no action marerialised.
Drinks overpriced.
Alan
23. Jul 2018
Newport Pagnell, United Kingdom
Enjoyed Most
Red Squirrels feeding at 8am and scenery.
Catherine
23. Jul 2018
Stockton on Tees, United Kingdom
Other Comments
Drinks way to expensive.
Ian
23. Jul 2018
Egremont, United Kingdom
Enjoyed Most
The location in a quiet secluded valley, yet so close to the M6 and the Lakes
Also seeing red squirrels
Other Comments
The rooms are more than adequate in size but need a little up grading although there is work in progress
We definitely got value for money
Prices for food and drinks were acceptable what you would expect to pay in a hotel
Everywhere was clean and tidy
William
22. Jul 2018
Wallasey, United Kingdom
Enjoyed Most
Perfect location to explore the lakes
Other Comments
Fairly obvious hotel was full of coach trips. Got allocated a small twin room when we were told we had to request a twin. Rooms tired and dated. Our room was sorted out in the end and we were given an upgrade. Still in need of a refurb
Rachel
22. Jul 2018
York, United Kingdom
Enjoyed Most
The price
Other Comments
Cleaning could be a bit better
Philip
29. Jun 2018
High Peak, United Kingdom
Enjoyed Most
At £79 for two nights B&B (two people) this was excellent value for money in a location that is close to the Yorkshire Dales, Howgills and The Lake District.
Other Comments
Both nights we stayed there were several coach parties. The dining rooms were therefore busy and the staff could not give you a personal service. It therefore gave the impression of being a functional hotel.
Alan
20. Jul 2018
Settle, United Kingdom
Other Comments
All staff were really friendly and helpful, the hotel had a great atmosphere with evening entertainment.
Susan
18. Jul 2018
Barking, United Kingdom
Enjoyed Most
Location
Other Comments
Room 34 wallpaper hanging off grouting in bathroom needed bleaching and single bed mattress next to double needs replacing
David
17. Jul 2018
Wakefield, United Kingdom
Enjoyed Most
The secluded location of the hotel makes it so peaceful, and ideal for that weekend break to just get away from it all.
Other Comments
Staff were really friendly and always happy to help, great location to base yourself if your prepared to drive for the lake district as easy access to westrn lakes via the m6 and A66, and also the south, east and central lakes via the A6/M6 and through Kendal
Stuart
17. Jul 2018
Leeds, United Kingdom
Enjoyed Most
Beautiful location...peace and quiet
Other Comments
This hotel is a must visit if you like a peaceful location
Ian
16. Jul 2018
York, United Kingdom
Enjoyed Most
Friendly staff. Spacious dinning room with art deco decoration. Peaceful grounds . Red squirrels
Elizabeth
15. Jul 2018
Woodhall Spa, United Kingdom
Enjoyed Most
Pleasant location (although quite remote), good sized clean room, nice and friendly staff. Breakfast ok but no fresh fruit or choice of bread -sliced white or brown bread only.
Other Comments
The hotel caters for coach parties (four coaches when we were there). The second night we were woken up by a very noisy external generator (the hotel has problem with electricity supply) and the same happened the following morning day and night! Because the hotel was full we could not have been re allocated to another room.
Eva
15. Jul 2018
Sevenoaks, United Kingdom
Enjoyed Most
Location
David
12. Jul 2018
Halifax, United Kingdom
Enjoyed Most
Good evening meals
Good hot breakfast
Other Comments
1st morning 05:40 fire alarm fault was sounding; night Portet did not know how to deal with this issue. As a senior Fire Officer this is something that is required in there Fire Risk Assessment; Staff Training..
Still first morning: No Electiricity or hot water, therefore no shower or cuppa tea/coffee
2nd Morning: No Hit water and therefore again no Shower.
To have to wash and shave with cold water is not the greatest start to your day.
Overall the hotel is tired, but staff were OK and the food was good; evening meals and breakfast.
But stuffed into our shoe box of a room and early morning fire alarm faults and staff who didn’t know how to deal with this issue and then no hot water and to top it off no electricity!
Yours truthfully
Martin
Martin
12. Jul 2018
Tarporley, United Kingdom
Enjoyed Most
The location was great the price we paid and the quality of the food at breakfast.
Other Comments
We had the windows open because of the heat even at night ,a bat flew into our room and flew around for quite some time before perching up on the frame I caught it and released it uninjured ,it was a fascinating experience both myself and my wife loved it .
neil &joan
11. Jul 2018
Wigan, United Kingdom
Enjoyed Most
We were made very welcome and the meals were always prompt, not a lot of delay with the bar meals even tho the restaurant was full
Diane
11. Jul 2018
Millom, United Kingdom
Enjoyed Most
Nice position. Value for money accommodation. Prompt service.
Other Comments
Expensive drinks.
Richard
11. Jul 2018
Nottingham, United Kingdom
Enjoyed Most
Location. staff .efficiency.will look out for more deals and recommend to friends.
GLENYS
11. Jul 2018
SOUTH YORKSHIRE, United Kingdom
Enjoyed Most
We really liked how remote it was. Also really nice rooms and very clean.
Other Comments
The staff were very helpful and very pleasent. Breakfast was amazing. Lots of choice and the cooked breakfast was gorgeous. Would definitely recommend this hotel.
Barry
10. Jul 2018
Wirral, United Kingdom
Enjoyed Most
clean and tidy hotel with pleasant staff.
eamonn
10. Jul 2018
Chorley, United Kingdom
Enjoyed Most
Nice and quiet and relaxing stay.
Other Comments
Very good, bedrooms were to hot to sleep, but that was due to hot whether
marek
09. Jul 2018
Rugby, United Kingdom
Enjoyed Most
location and atmosphere
Other Comments
bed was uncomfortable, mattress needs replacing. shower curtain is not good.
peter
09. Jul 2018
Wallasey, United Kingdom
Enjoyed Most
Location
Elaine
09. Jul 2018
Flint, United Kingdom
Enjoyed Most
Price and location
susan
08. Jul 2018
Ramsbottom, United Kingdom
Enjoyed Most
Value deal.
Other Comments
Reasonable hotel, but a bit remote. Enjoyed stay, although the buffet breakfast could be better. Staff were not a bundle of fun either, but overall the deal in terms of value was very good
Alexander
08. Jul 2018
Shotts, United Kingdom
Enjoyed Most
Location
DAVID
08. Jul 2018
PILLERTON PRIORS, United Kingdom
Enjoyed Most
The hotel though not far from main roads has a very tranquil feel about it, very peaceful & relaxing. Everton staff lovely & helpful. We had a refurbished room, which was large & comfortable with a fab view. The bathroom was a good size, the cleaners work very hard are always extremely busy - bathtub could have done with a tad more scrubbing & the bathmat replacing was the only negative. Sitting outside in the evening with a drink was delightful, restaurant was always very busy, lamb was exceptional, though roast potatoes a little too crisp for me, partners gammon was also very tasty, restaurant manager very friendly - due to the volumes & new staff, a little bit of a wait. Good selection at breakfast, frequently added to & the restaurant is again a lovely place to eat due to its art deco feel. The hotel is oldie worldly & eloquent. Would absolutely stay again as far location & exceptional nights sleep - wish I'd known there were fans available though as the room was a little warm, though fine if leaving curtains shut during these gloriously hot days.
Susan
07. Jul 2018
Thornton-Cleveleys, United Kingdom
Enjoyed Most
The setting& its proximity to the M6.
Other Comments
Had difficulty in using TV. Problem v.promply sorted out.
Anne Marie
07. Jul 2018
Perth, United Kingdom
Enjoyed Most
Breakfast was superb.
Other Comments
Staff very helpful and polite, our room was very spacious, clean, and comfortable. The red squirrel colony is a delight to see.
mike
06. Jul 2018
York, United Kingdom
Enjoyed Most
Quiet location
Other Comments
Booking info said we would be in main building but we’re put into external Old Bath House where although room was clean enough the stairways were dirty , dead flies on window ledges and on electrical boxes and up the walls.
Leslie
06. Jul 2018
DoncasterDoncaster, United Kingdom
Enjoyed Most
The location was wonderful,so peaceful.
Peter
06. Jul 2018
Burnley, United Kingdom
Other Comments
staff were very helpful
patricia
04. Jul 2018
Lincoln, United Kingdom
Other Comments
Room small, cramped, washbasin cracked from plughole to rim, decor very tired. Bar prices very high.
Ian
04. Jul 2018
Cramlington, United Kingdom
Other Comments
Poorly organised in the dining room, rooms not cleaned very well, dirt and rubbish on the floors, beds uncomfortable and on the small side. Location was miles away from Penrith and Kendal so any trips out needed driving.
Michael
01. Jul 2018
Plymouth, United Kingdom
Enjoyed Most
Nothing
Other Comments
Could not provide a double bed, towels not replaced, bed not properly made, breakfast was poor quality, the main west coast train line runs past the hotel and the hotel was full of OAP’ coach parties and the hotel put in bingo, line dancing plus karaoke. To cap it off, staff mistakenly took a deduction from my account. Cheap and nasty.
Phillip
30. Jun 2018
Carlisle, United Kingdom
Enjoyed Most
Clean new room quiet and cool during heatwave. Fabulous peaceful location easy access , riverside walks and woodlands .
Jeffrey
29. Jun 2018
Liverpool, United Kingdom
Enjoyed Most
Walks and red squirrels
Other Comments
Staff did' have any customer service skills. Evening meal was expensive and very poor. Breakfast was badly presented . Overall the hotel is tired and need of renovation
Peter
28. Jun 2018
Hungerford, United Kingdom
Enjoyed Most
Peacefulness
Joseph
28. Jun 2018
LincolnLincoln, United Kingdom
Enjoyed Most
The setting
Other Comments
Great value break. No frills breakfast & not enough staff to keep supplies filled/ tables cleared. We arrived at the same time as a large coach party. Had been allocated a double room though had booked twin. Staff sorted problem quickly & courteously. Great value break.
Ann
28. Jun 2018
Prestatyn, Denbs, United Kingdom
Enjoyed Most
Breakfast was ok. Bathrooms were excellent.
Other Comments
Evening food and general service. All I heard was people complaining and the staff constantly apologising.
Luisa
27. Jun 2018
Dereham, United Kingdom
Enjoyed Most
the location and grounds
Gordon
27. Jun 2018
Saint Helens, United Kingdom
Enjoyed Most
surrounding area and walks friendly people/
James
27. Jun 2018
Lutterworth, United Kingdom
Other Comments
Not enough staff on in restaurant. We had dinner first night. There was a Sunday lunch on till 2:30pm and the food we were given appeared to be reheated leftovers from lunch. Roast potatoes were cold and dry as if they had been left in the oven. Breakfast very similar only 4 staff on to cover restaurant. Consequently tables were not cleared, ran out of marmalade for at least 2 days. Items not replenished had to ask for plates, dishes and food items. Apart from food disappointment the break was ok for what we paid. Nice quiet location
Dave
27. Jun 2018
Lytham Saint Annes, United Kingdom
Enjoyed Most
Lovely to see red squirrels, and waterfalls. Staff extremely helpful.
Karen
25. Jun 2018
Newton Stewart, United Kingdom
Enjoyed Most
the Peace & quiet of the outdoor surroundings
Edith
24. Jun 2018
Maryport, United Kingdom
Other Comments
A mention of the private roads to access the Hotel and a sign indicating turnoff on the A6 Road would prove valuable to visiting tourists
Charles
22. Jun 2018
Whitley Bay, United Kingdom
Enjoyed Most
Lovely old hotel with really friendly staff.
Other Comments
Two problems....not enough staff at breakfast time and running out of basics...marmalade etc.
Christine
21. Jun 2018
Sunderland, United Kingdom
Enjoyed Most
cleanliness, ambiance helpfulness of staff
Other Comments
lovely staff
LYNDA
21. Jun 2018
Leek, United Kingdom
Enjoyed Most
No
Other Comments
CUSTOMER SERVICE. HOTEL NEEDS AN UPLIFT. UNABLE TO PROVIDE INFORMATION AT CHECK IN WHEN ROOM WOULD BE AVAILABLE. NO APOLOGY. WOULD NOT RECOMMEND THIS HOTEL AT ALL.
Helen
21. Jun 2018
Glasgow, United Kingdom
Enjoyed Most
Lovely location and great value for money
Other Comments
The level of cleanliness in the hotel rooms especially the bath mat which was dirty. Otherwise once this is looked at it would be much better
fahmida
20. Jun 2018
wallington, United Kingdom
Enjoyed Most
Newly refurbished room
David
20. Jun 2018
Alnwick, United Kingdom
Enjoyed Most
Location
Brigid
19. Jun 2018
Rochdale, United Kingdom
Enjoyed Most
Lovely hotel i little bit out in the wilds but that was great for wildlife birds and red squirrels our room was very spacious and clean would recommend and the Travel zoo price was a bargain buffet breakfast excellent
Other Comments
Not expecting it but good entertainment provided the nights we were there
Sidney
09. Jun 2018
Crewe, United Kingdom
Other Comments
Only one small criticism and that was regarding evening meal. Food was a bit bland but on the plus side we had cycled to the hotel so although the food was bland there was plenty of it
Clive
08. Jun 2018
Colne, United Kingdom
Enjoyed Most
Very Clean, excellent staff
Ian
08. Jun 2018
Clitheroe, United Kingdom
Enjoyed Most
The surrounding area was stunning and had the hotel been better wouldn't have hesitated to go back.
Other Comments
Booked a double room, got a twin. Food was of a very poor standard, i.e frozen veg! Expensive too for the quality! Staff were over worked and over stretched. Manager had a very poor attitude.
Peter
08. Jun 2018
Hull, United Kingdom
Enjoyed Most
Price
Other Comments
Double check with hotel that travelzoo have booked it!
Cyril
06. Jun 2018
Stockton-on-Tees, United Kingdom
Enjoyed Most
We loved the location. The hotel was a little dated but we loved the quirkiness.
Other Comments
We had read the reviews and were a little apprehensive but were pleased with our choice. We found the staff helpful and pleasant. The hotel was clean, breakfast was plentiful and even though they had 2 coach parties in we didnt have to wait. We ate in the bar on the second night and it was lovely. We didn’t find it expensive as others had mentioned. We would happily stay there again. We had a lovely break, thank you Shap Wells Hotel.
Jackie
02. Jun 2018
PudseyLeeds, United Kingdom
Enjoyed Most
The location - quiet and away from touristy areas & traffic
Other Comments
Lovely setting with woodland and river walks
Susan
02. Jun 2018
Redcar, United Kingdom
Enjoyed Most
It’s situation near the lowther valley which was particularly beautiful.
Other Comments
Staff organisation in the dining room did not seem to lend itself to maximum efficiency and client satisfaction.
DIANE
01. Jun 2018
Scissett, United Kingdom
Enjoyed Most
The hotel is quite remote but we found this so relaxing being in the middle of nowhere. So peaceful & very chilling. Could not fault the hotel or staff. Very good value for money. Would recommend this offer to anyone wanting a break to simply just chill out.
Carol
31. May 2018
Prescot, United Kingdom
Enjoyed Most
Lovely scenery,staff.
Stephen
31. May 2018
Wigan, United Kingdom
Enjoyed Most
The red squirrels beautiful setting and views
V
29. May 2018
Ilkley, United Kingdom
Enjoyed Most
The quietness
Patricia
28. May 2018
Barnsley, United Kingdom
Enjoyed Most
Not really
Other Comments
Very isolated and staff when not crumbling seem to cater for the coach and walking parties more than the separate couples. Once the parties had been catered for particularly at breakfast then we had to ask for crockery,,glasses,refill juices and fruit for cereal.Juices had been watered down. Same veg,tasteless 2nights running. Very disappointed and ,not Best Western as still showing on line. Glad the weather made up for stay.
Margaret
28. May 2018
Sheffield, United Kingdom
Enjoyed Most
Out of the way from it all,but weather was good so we were made up,great for walkers but not much else they must do more entertainment to get groups in
Stephen
21. May 2018
Salford, United Kingdom
Enjoyed Most
The location
Other Comments
Very pleasant stay even if hotel could be modernised a little. Found staff very helpful and would use again and bring our dogs
Dennis
21. May 2018
WarringtonWarrington, United Kingdom
Enjoyed Most
Reception staff very welcoming however reception was often unmanned for such a large and busy hotel...staff were friendly and accomodating....rooms were very pleasant....surroundings absouloutly stunning....Will definitely be back
Donna
21. May 2018
Glasgow, United Kingdom
Enjoyed Most
relaxed, friendly atmosphere.
Other Comments
healthier vegetarian choice of meals would be good, we didn't eat at the hotel as only one vegetarian choice on the menu which we didn't fancy at that time.
Susan
20. May 2018
Sheffield, United Kingdom
Enjoyed Most
The price
Other Comments
if you want fluffy bath robes slippers and loo rolls folded to a point this hotel is not for you,if you want a basic clean standard room with average service,you will like it here
philip
20. May 2018
leeds, United Kingdom
Enjoyed Most
Location
Other Comments
Staff where exellent and the location was amazing. great for exploring and missing the traffic and bike rides.
Jason
30. Apr 2018
Bracknellll, United Kingdom
Enjoyed Most
The bar lounge area and the space.
Other Comments
Having booked for 2 couples in my name I visited the hotel a couple of weeks before our stay to 'check it out' and give the name of the second couple to reception. A very pleasant young lady on reception confirmed the reservation and amended the second room in my name to the people who were due to stay with us. I came away very impressed and had a good impression of the staff.
On the day of arrival a different lady on reception informed me in a very indifferent manner that we only had one room booked and would not entertain any progress with room allocation until I had surrendered my credit card. I explained about my previous visit and pointed out that we had 2 booking forms and that both had been paid for. At this point a gentleman who was probably an assistant manager unwisely joined in and talked to me like I was some sort of idiot who could not understand the processes of Travelzoo and the hotel. (Had they had customer service skills they would have allocated a room suggested we went to settle in and pop back to reception to see if they could solve the mystery in due course) They did not listen to what I was I saying / explaining. This lasted some 5 to 10 minutes with a growing audience and the 2 individuals did not demonstrate the tiniest bit of customer service skills - such a contrast to the reception I had encountered 2 weeks earlier.
To save the embarrassment of the couple staying with us I gave my credit card details to secure their room. Once we had unpacked and got out iPads out I went back to reception to confront these two clowns. Even when shown the 2 booking references and email string they stuck to their hostile stance that there was no second booking. Eventually after about another 10 minutes and much tutting, shaking of heads and searches on their computer they discovered that I was in fact correct, and they had ‘cocked it up’. At which point I got a very half heated and lame – “I’m sorry”. Frankly not good enough.
I can understand and forgive people making mistakes but can not forgive the appalling attitude and lack of customer service skills in a hospitality environment. The hotel is only as good as the staff customer interaction allows and they were appalling.
The rest of the staff were great, and we enjoyed our stay. Would I go back? Yes, possibly. Could I recommend it? - No I couldn’t take the chance.
Jennifer
25. May 2018
Halifax, United Kingdom
Enjoyed Most
Quiet location. Friendly staff. Red squirrels nearby.
Other Comments
The bed was very uncomfortable and the breakfast cold
Jill
22. May 2018
Leeds, United Kingdom
Enjoyed Most
The grounds
Other Comments
There is nothing in walking distance so they charge over the odds for drinks at the bar. Glad we had the car!
Karen
21. May 2018
Stockton-on-Tees, United Kingdom
Enjoyed Most
The breakfast unbelievable and staff in bar on a night
Other Comments
No problems with hotel only down side out in the sticks but I would go back it hasn't deferred me
Benjamin
21. May 2018
Peterlee Co Durham, United Kingdom
Enjoyed Most
The location and the grounds were excellent. The art deco features were lovely. As I said if a lot of money was spent the hotel could be splendid.
Other Comments
There was wallpaper coming away from the wall in the room. The bathroom was grubby with mould on the grouting. The room smelled old as was the bedding. The food in the restaurant was served off a hotplate and was cold. The hotel needs a lot of money spent on it.
Ray
21. May 2018
Ripon, United Kingdom
Enjoyed Most
Location was good , only 30 min drive to ullswater , breakfast was great both mornings , also great deal through travel zoo
Michael
21. May 2018
Immingham, United Kingdom
Enjoyed Most
the whole experience and great location in wonderful setting
Carol
21. May 2018
Prestonjavascript:__doPostBack('ctl00$ctl00$Main$ContentPlaceholderLeftSide$ButtonFinalizeOrder',''), United Kingdom
Enjoyed Most
Great remote place to do some walking of the Lakes fells
Stephen
21. May 2018
Wigan, United Kingdom
Enjoyed Most
Purchase was very cheap and we would not have known the hotel was there, as it is soo secluded!
Other Comments
It has an idyllic position if you enjoy to be away from it all but think most people would prefer to be able to look round a village or area without having to drive out. The food could be better, also the service. There was a couple of very good staff, Chris and the lady who welcomes guests for breakfast. The others all need training and it could improve the hotel and experience for guests.
Janet & Sharon
20. May 2018
Doncaster, United Kingdom
Enjoyed Most
lovely location and a lovely clean newly decorated room. Meal of an evening was very bland and felt rushed however the breakfasts where lovely.Lots of coach parties .
Other Comments
visit Lowther castle.Punch Bowl pub in Asham village is lovely food.
Diane
20. May 2018
Pudsey LEEDS, United Kingdom
Enjoyed Most
The tranquil location. And although some might find the isolation a little disconcerting, it was brilliant. Red Squirrels can be seen around the grounds, which was first for me. The staff were very attentive and made me feel welcome.
Frank
20. May 2018
Sheffield, United Kingdom
Enjoyed Most
Chance to be up close to red squirrels feeding.
Other Comments
Hotel was fine only downside was it's proximity from main road,narrow uneven road leading down to hotel.In a position for people who enjoy rural locations and the outdoors.
Mrs Pauline
13. May 2018
Newcastle upon Tyne, United Kingdom
Enjoyed Most
Red squirrels and birds. Closeness to Haweswater and Lowther estate.
David
11. May 2018
Riddlesden, United Kingdom
Enjoyed Most
Area of national beauty
Other Comments
Please clean front door, first impression off putting.but we were well looked after
Maria
11. May 2018
Richmond, United Kingdom
Enjoyed Most
A quiet retreat within easy reach of the Yorkshire Dales and the Lake District
Other Comments
Dinner was a big disappointment, way too much money for the average quality and presentation.
Derrick
07. May 2018
Leeds, United Kingdom
Other Comments
Ate in restaurant on first night and meal was very poor. We were asked if we wanted to go up to carvery then told to sit down and they would serve our meal to us, a plate of peas with mashed potato on top was delivered, none of the other veg on carvery or roast potatoes. The food was cold and first two mouthfuls of salmon were full of bones. Very poor value for money.
Ann
06. May 2018
York, United Kingdom
Enjoyed Most
The location
Other Comments
The evening meal was very poor little choice and expensive for what they offered the quality of the food reminded me of school dinners in the sixties.
William
06. May 2018
Thornton-Cleveleys, United Kingdom
Enjoyed Most
The room was great. Food very good. Staff very good
Other Comments
Just enjoyed the whole experience from booking in to leaving
Nicholas
04. May 2018
Derbyshire, United Kingdom
Enjoyed Most
Just the peace and quite and getting away from it all.
Other Comments
They could do with more staff on in the bar when it is busy.
Stuart
03. May 2018
Wigan, United Kingdom
Enjoyed Most
The unique location and the beautiful surroundings, plus friendly staff and good food. Must not forget the entertainment.
Other Comments
Excellent hotel, Very well chosen for some quality time to relax and for the serenity.
Millicent
02. May 2018
Southport, United Kingdom
Enjoyed Most
very nice location
SVETLANA
01. May 2018
Grantham, United Kingdom
Other Comments
evening meal bookings were late up to 20 minutes on one evening. Staff need more training in dining room and more staff needed.
John
01. May 2018
Colwyn Bay, United Kingdom
Other Comments
The food was very expensive for the standard provided which could be described as cafeteria food at best. The cleaning of the room could do with a bit more attention to detail. Overall the hotel could do with updating
Deborah
30. Apr 2018
Shildon, United Kingdom
Enjoyed Most
the red squirrels and the location. both amazing.
Other Comments
not staying in the hotel itself. felt like we got shoved out of the way because we didn't pay full price.
darren
30. Apr 2018
Leigh, United Kingdom
Enjoyed Most
The parts that have been refurbished are looking good and could be a great base to stay.
Other Comments
Did not get disabled or shower room also had to change rooms bed had soiled sheets on . No food available until 6.30. Very little heating on. Staff not very friendly. Workmen everywhere and noise due to refurbishment. Need to recognise independent customers not just accomodate coach parties.
Christine
28. Apr 2018
Seaham, United Kingdom
Enjoyed Most
Location, Entertainment
Other Comments
Nice to see they employ local staff :)
Frank
28. Apr 2018
Darlington, United Kingdom
Other Comments
Staff attitude - unknowledgable about the area, lackin in personable skills. Tired decor
Annice
27. Apr 2018
Huddersfield, United Kingdom
Enjoyed Most
The red squirrels and the wildlife
Other Comments
The deal we got through travelzoo was very good value. The rooms were small but clean and warm. The layout is not disabled friendly due to the number of levels caused by linking many buildings. We dined the first night in the dining room and found the portion sizes so small they were poor value. I would never eat there again. I also had a problem with an overcharge on the bar bill which took around two hours to sort in my favour. Most staff were very good
Stephen
27. Apr 2018
Redcar, United Kingdom
Enjoyed Most
The food, the comfort of the room and also the staff
Brenda
27. Apr 2018
Hemel Hempstead, United Kingdom
Enjoyed Most
Excellent location for visiting the northern end of the Lakes, great for walking and sightseeing hotel and all its staff excellent
Other Comments
Room was good if a little on the cool side
John
27. Apr 2018
Mansfield, United Kingdom
Enjoyed Most
Staff
John
27. Apr 2018
Darlington, United Kingdom
Enjoyed Most
Olde worlde
janet
26. Apr 2018
Wallasey, United Kingdom
Enjoyed Most
Great hotel and staff
john
26. Apr 2018
Newcastle upon Tyne, United Kingdom
Enjoyed Most
The location is excellent both at the site and for exploring the wider area. The red squirrel project is such a bonus. The hotel has clearly done some refurbishment work since our visit 2 years ago and the room/en-suite was both well furbished and clean. Breakfast was very good.
Other Comments
The drinks at the bar are pricey, the bar menu was very mediocre as was the food which we tried on our first night, we ate out on our second night.
Sue
26. Apr 2018
YorkYork, United Kingdom
Enjoyed Most
The location was excellent and with some small improvements this Hotel could become very attractive to customers. Such a pity.
Other Comments
The Bar and seating areas were colder than we would have expected. One small open fire at one end of a very large room. It was only on the second day - after two coach parties had arrived that the central heating was provided.
Roger
25. Apr 2018
Northallerton, United Kingdom
Enjoyed Most
spent time with close friends in relaxed atmosphere
Other Comments
could not fault value for money, room could have been a little larger but functional
Franklin
21. Apr 2018
Bradford, United Kingdom
Enjoyed Most
Nice location and had a Red Squirrel sanctuary close by, which was lovely to see
Other Comments
Like to mention "Verity" the receptionist on arrival, she was most helpful and very informative about the Hotel and Area - nice to receive some old fashioned service in this push button world
Alan
20. Apr 2018
STOCKPORT, United Kingdom
Enjoyed Most
Location.
Steve
20. Apr 2018
Preston, United Kingdom
Other Comments
Arrived at 3.40. Room not ready. Had to ask 3 different members of staff if our room was ready. Not ready until 4.30. Bought a drink in the bar whilst we waited. We had a long journey. Should have been offered a complimentary tea/coffee whilst we waited. Had requested a twin room on the booking form & over the telephone & we were allocated a double room. Our room was changed after complaining. Had to ask for everything at breakfast. No one was there yobshowcusctobs table/ask for our drinks order. There did not seem to be anyone in charge although the staff were friendly when approached.
andrea
20. Apr 2018
Woodlesford, United Kingdom
Enjoyed Most
Clean comfortable room
Other Comments
It's a pity there is no entertainment-also no food until after 6pmnso it means you have to go to other pubs in the area
Peter
17. Apr 2018
Gateshead, United Kingdom
Enjoyed Most
The hotel was just too busy perhaps through promotional deals and the quality was not the same as my last experience staying there
Other Comments
We stayed at the hotel 2 years ago and a very good stay, accommodation, evening mail and breakfast. We decided to book the two night special deal through yourselves. The room was small and not particularly clean i.e. dusty. The bathroom had mould round the bath and the washbasin. We had a meal when we arrived which was very good but the breakfast was a big disappointment. Although we had booked for two nights we only stayed one night and just decided to go home.
Hamish
17. Apr 2018
AviemoreAviemore, United Kingdom
Enjoyed Most
Food and relaxation
Other Comments
Very friendly and helpful staff. Thank you.
Christine
17. Apr 2018
Bishop Auckland, United Kingdom
Enjoyed Most
The scenery around about it .
Steven
16. Apr 2018
EdInburgh, United Kingdom
Enjoyed Most
Loved the location and seeing the red squirrels in the grounds
Other Comments
The first time we stayed we had a nice room. This time the rooms were small. Our bathroom was very small and had a bath and toilet but no sink - the sink was in the bedroom. There was some mound but not as much as our friends room next door - there was a lot of mould and smelled damp and fusty. They only had a shower and no bath and it was mouldy in the bathroom. We mentioned it in reception but she just wrote it in a book!
Jo
16. Apr 2018
Silsden, United Kingdom
Enjoyed Most
Location
Other Comments
Mould in the bedroom
Food expensive and very bland.
Simon
16. Apr 2018
Sheffield, United Kingdom
Enjoyed Most
the location and the staff
Other Comments
the restaurant is lovely, however if ou are veggie or vegan th choice is extremely limited
Barbara
16. Apr 2018
Manchester, United Kingdom
Enjoyed Most
The woodland walk & spotting all the red squirrels
Faye
16. Apr 2018
Askam-in-Furness, United Kingdom
Enjoyed Most
Nice setting,good bar food & friendly staff.
Faye
16. Apr 2018
Askam-in-Furness, United Kingdom
Enjoyed Most
Friendly well run hotel in a lovely setting.
Other Comments
Thank you to all the staff.
Barry
16. Apr 2018
Co Durham, United Kingdom
Enjoyed Most
Wonderful location with great walks in the hotel grounds
Michael
15. Apr 2018
Nottingham, United Kingdom
Enjoyed Most
Value for money
Other Comments
Although tasty food was cold, unfriendly bar person
Cynthia
15. Apr 2018
Skipton, United Kingdom
Enjoyed Most
The views are amazing.
Michelle
15. Apr 2018
Widnes, United Kingdom
Enjoyed Most
Value for money
Other Comments
Bar staff not that switched on to customer service
terry
15. Apr 2018
Wakefield, United Kingdom
Enjoyed Most
Seclusion plenty of places to walk and seeing red squirrels.
Brian
15. Apr 2018
Barnsley, United Kingdom
Other Comments
The red acquires were a real bonus and unexpected.
John
14. Apr 2018
Swansea, United Kingdom
Enjoyed Most
Games room! Outdoor environment.
Other Comments
Excellent value for money. Out of the way location but so close to M6 and A6. Very large hotel but still cosy pleasant atmosphere. Coach parties didn't swamp the hotel as has happened at other hotels. Only two negatives ..we could hear TV and guests in the next room and cooked breakfast on the first morning was lukewarm to cold. Fine on second morning!
Jean
13. Apr 2018
Doncaster, United Kingdom
Enjoyed Most
The situation was good in one sense but it is very isolated .
Other Comments
The standard of the food was very poor. Ireturned my meal on the first night and ate elsewhere on the other.the hotel is years behind most others we have stayed in I
keith
12. Apr 2018
Wakefield, United Kingdom
Enjoyed Most
The countryside and the squirrel feeding station
Other Comments
A warm welcome when we arrived , even though we were a little early the room was ready , room was lovely apart from the squeaky floorboards , had a lovely stay
Karen
10. Apr 2018
Wigan, United Kingdom
Enjoyed Most
Very friendly staff, couldn't do enough for you.
Other Comments
Lovely hotel set in beautiful surroundings, lovely relaxing getaway, would definitely go back.
Karen
10. Apr 2018
Preston, United Kingdom
Enjoyed Most
Great value for money
stephen
09. Apr 2018
Liverpool, United Kingdom
Enjoyed Most
Peace and quiet
Other Comments
Very Basic Hotel, fine for a couple of nights would not want to stay longer
Joy
09. Apr 2018
YORK, United Kingdom
Enjoyed Most
Great location for walking and visiting the lake district. Fabulous scenery, loved the red squirrels. Relaxing, quiet atmosphere.
Debra
09. Apr 2018
Sunderland, United Kingdom
Enjoyed Most
The area
Hazel
08. Apr 2018
Newcastle upon Tyne, United Kingdom
Enjoyed Most
Food was good and the staff helpful
Other Comments
The hotel is tired but a refurbishment is about to take place which would help considerably. The bar is expensive
Stephen
08. Apr 2018
Barnsley, United Kingdom
Enjoyed Most
Bar Man was canny!
Other Comments
The only way I can explain how this hotel is is to think it’s on a hidden camera show. The staff do not speak to you, make eye contact or smile-I assume this is to avoid difficult conversations with unhappy guests. Food cold and/or not cooked properly. Cross between the shining and league of gentlemen. Avoid.
Emma
08. Apr 2018
Shildon, United Kingdom
Enjoyed Most
Some friendly staff and lovely roaring fire - just right for the weather outside!
Other Comments
Arrived on a cold snowy afternoon, to a very brusque receptionist, who gave us our key and didn't even point us in the right direction of the room until we asked. The room was very small and freezing, until we put the radiator on! The bed was very uncomfortable. The receptionist asked us if we wanted dinner, yes we did as we didn't want to turn out in the weather again, but she then told us we could not book until 8pm because of some coach parties coming in! Obviously people in cars are second class to people on a coach! My husband has a medical condition that requires him to eat earlier rather than later if he wants to get any sleep, so she said well you will have to have a bar meal then! We went down to the bar at 6.30 and ate on a rather small rickety table whilst looking into the restaurant (huge and nice) with about a dozen people in! My husband ordered fish and chips - the chips were ok, but the fish - hmmm not sure if it had ever been swimming! The batter was rather anaemic and the fish was grey and watery! My chicken dish was not too bad apart from the cold mashed potato! Needless to say we ate elsewhere the following night, which cost us far less in a very friendly village pub for two courses than the one course we had at Shap Wells!
Susan
07. Apr 2018
Scunthorpe, United Kingdom
Other Comments
Needed more staff on duty at meals times. Food was not as hot as I would of expected
Especially at breakfast
Roseanne
07. Apr 2018
RedcarRedcar, United Kingdom
Enjoyed Most
nice room and good location and red squirrels
Other Comments
busy with 3 coach parties but was still quiet in our room
Mr EL
06. Apr 2018
Malton, United Kingdom
Enjoyed Most
Grounds
Other Comments
The restaurant food needs to be hotter and attention to table clearance etc. We were served with frozen bread on the second morning breakfast and we found three spoons at the bottom of the bowl of yoghurt so maybe a suggestion of a large spoon for serving. The orange juice was brown colour and didn’t taste of orange.
Stephen
05. Apr 2018
Keighley, United Kingdom
Enjoyed Most
Dinner was ok
Other Comments
Breakfast was a shambles. There was clearly insufficient staff, tables were not cleared and reset and we waited for food dishes to be replenished and had to ask for clean plates and bowls.
Jennifer
31. Mar 2018
Driffield, United Kingdom
Enjoyed Most
Red squirrels in grounds
Other Comments
Bar and restaurant staff very attentive. Desk staff not so much.
Janet
30. Mar 2018
Stockton-on-Tees, United Kingdom
Enjoyed Most
Value for money
Robert
29. Mar 2018
Newton Aycliffe, United Kingdom
Other Comments
Our room have been better black marks on the ceiling probably dampness some cobwebs. Would only book again if getting at discounted prices not worth the full price
John
29. Mar 2018
Newton Stewart, United Kingdom
Enjoyed Most
Lovely hotel with friendly professional staff and good food and drink. Lovely location in peaceful surroundings.
Other Comments
I would recommend this hotel to anyone wanting a nice break. Kendal town is not too far and nice to visit!
Jonathan
29. Mar 2018
Wallasey, United Kingdom
Enjoyed Most
Location
David
29. Mar 2018
North Wheatley, United Kingdom
Enjoyed Most
The location.
Other Comments
The hotel was lovely and clean. Good location, straight off the motorway and good base for the Lakes. Although clean it could do with a little bit of attention to detail. Posters in the toilets from Jan ‘17, heating needed adjusting, shower wasn’t the best.
However, small things and overall a great stay.
rachel
26. Mar 2018
Chorley, United Kingdom
Enjoyed Most
It was warm & comfortable and the grounds were lovely - despite the rain!
Mary
25. Mar 2018
Durham, United Kingdom
Enjoyed Most
Peaceful and quiet surroundings also in a lovely scenic valley.
Other Comments
The restaurant staff are not very attentive they should be asking people what drinks they require when showing them to their tables and they are slow to clear dirty dishes from the tables as well as topping up the food when it runs out. There should be a member of staff in the dining room to assist with all problems.
The rooms were all fine but the bathrooms could be cleaned more efficiently, bath and basin not very clean.
The reception staff we not very attentive other than when we booked in. There was not always a member of staff available on reception, which is part of frontline service and there should always be somebody available
if people need them.
Gerald
25. Mar 2018
Skirlaugh, United Kingdom
Enjoyed Most
Location and friendliness and cleanliness.
Other Comments
We had a steak evening meal and it was cooked perfectly. The next afternoon we enjoyed the afternoon tea beside a roaring log fire and it was the best afternoon tea we'd ever had just gorgeous. The staff are very friendly and nothing is too much trouble.
david
25. Mar 2018
Otley, United Kingdom
Enjoyed Most
peace and quiet stay in loverly countryside.
colin
24. Mar 2018
Hull, United Kingdom
Enjoyed Most
The staff were excellent, room was lovely, food was limited menu but very good quality
Other Comments
We didnt realise how faw away from the village the hotel actually is. Its around 4 miles away which meant having to drive if wanting to eat out. Which meant one of us couldnt drink.
suzanne
23. Mar 2018
Saltburn-by-the-Sea, United Kingdom
Enjoyed Most
very picturesque but secluded location ideal for a quiet getaway.
stephen
22. Mar 2018
Wigan, United Kingdom
Enjoyed Most
The location.
Other Comments
Set in a pretty location what felt like the middle of nowhere, but in between the M6 and A6, although you wouldn’t know. It was a great location for access to the lakes including Haweswater and Ullswater, which are both a must as well as Ambleside and Windermere. The hotel itself is quite dated and everything seemed to creak, but it was clean and for the price we paid for 2 nights B&B I,m reluctant to complain too much. The Hotel itself attracts the older end on coach trips and is well suited for them. The breakfast buffet was only okay, but there was fruit, cereals, porridge and yoghurt if you don’t want the full fry up. We only had one evening meal there which wasn’t bad. Overall we enjoyed our stay and would stay again on a cheap B&B deal.
Clare
21. Mar 2018
Leeds, United Kingdom
Enjoyed Most
Great price!..
Stephen
21. Mar 2018
BlackpoolBlackpool, United Kingdom
Enjoyed Most
Comfortable large bed
Linda
20. Mar 2018
Mirfield, United Kingdom
Enjoyed Most
Lovely scenery, very nice walks, and pleasant atmosphere.
Good to relax. Staff very abliging.
Other Comments
Quite remote, not for everyone, great for walking in nice
Scenery.
Ronald
20. Mar 2018
Clitheroe, United Kingdom
Enjoyed Most
Staff were very helpful and friendly
Other Comments
Very clean and comfortable rooms. Food was very good and good value
D
20. Mar 2018
Saltburn-by-the-Sea, United Kingdom
Enjoyed Most
Walking through the grounds in the thick snow. They were beautiful.
Michele
20. Mar 2018
SCARBOROUGH, United Kingdom
Enjoyed Most
Relaxation, snowed in but enjoyed sitting reading by the log fire while taking cream tea.
Ann
20. Mar 2018
Manchester, United Kingdom
Other Comments
The rooms were very dated and needed a little TLC
Karen
20. Mar 2018
Castleford, United Kingdom
Enjoyed Most
Hotel in genral
Other Comments
Staff were not very helpful in regards to helping the guests clear the snow to allow people to leave
Lyn
19. Mar 2018
Manchester, United Kingdom
Enjoyed Most
Getting snowed in.
Other Comments
Out on it's own. No amenities within walking distance. Approx 3 miles from Shap
Sally
19. Mar 2018
Wakefield, United Kingdom
Enjoyed Most
Wonderfully friendly and made to feel welcome. Daniel was efficient and changed our room as requested. Lucas the waiter was exceptionnally good. In all a very enjoyable stay would recommend it.
robin
19. Mar 2018
HaslemereHaslemere, United Kingdom
Enjoyed Most
Peace and quiet i
Clare-Marie
19. Mar 2018
Jarrow, United Kingdom
Enjoyed Most
Great all round hotel, comfortable large rooms, great breakfast!
Other Comments
Top place, secluded yet easily accessible off the M6.
James
18. Mar 2018
Barnsley, United Kingdom
Enjoyed Most
Cosy room, very warm although snow outside. Lovely views over the moors. Saw red squirrels in the walks around the hotel. Good breakfast.
Other Comments
Difficult to get out in the snowy conditions as lane to hotel is not a public one . Quite remote .
Jane
04. Mar 2018
Eastbourne, United Kingdom
Enjoyed Most
Loading the open fire with logs
Other Comments
Captive audience re. Meals, in the middle of nowhere. Lovely setting.
Linda
03. Mar 2018
Wetherby, United Kingdom
Enjoyed Most
Secluded countryside location, with easy access to M6 and A6.
Other Comments
Staff very friendly and helpful, first class breakfast and evening meals. Considering how cold it was outside (-2C/-3C) hotel was lovely and warm and likewise the bedroom. Unfortunately our stay coincided with the heavy snowfall of 27th & 28th Feb 2018 (Beast from the East) and the long track back to the A6 (uphill) proved very difficult to clear of snow. A snow plough removed the majority of snow but there was not sufficient rock salt in the grit bins to spread on the road. It took us nearly 4 hours to leave the hotel with the major part of clearing the road being undertaken by the hotel’s guests. A good pot of hot coffee was very welcome, thank you Chris.
Norman
02. Mar 2018
Deeside, United Kingdom
Enjoyed Most
Very helpful, pleasant staff - especially in such diabolical weather!
Other Comments
Beautiful hotel, staff excellent, food very good.
Valerie
01. Mar 2018
Newton Aycliffe, United Kingdom
Enjoyed Most
The surroundings outside beautiful.
Other Comments
How dirty the rooms were. I was moved to an other room because the first room was so small and dirty which I showed to someone from reception. I was moved to another room which was much bigger however again this was dirty house keeping needs to be looked at ASAP.
Angela
26. Feb 2018
Chester le Street, United Kingdom
Enjoyed Most
Nothing
Other Comments
Picked up menu and staff snatched it off of me at14.10 said they stopped serving at 14.30! So went to bar who had yesterday's menu, this days menu isn't printed until 14.30, by 14.45 we gave. Up and went out for lunch. Breakfast was cold, the hotplates and porridge hadn't been turned on
leta
22. Feb 2018
Doncaster, United Kingdom
Enjoyed Most
location very good.the management could be improved. ie. switching the heating on before 4.o pm. last orders for food &drink 8.0 pm
graeme
09. Feb 2018
Morpeth, United Kingdom
Enjoyed Most
The location.
Other Comments
Make sure you are in the main hotel instead of in the old bath house
christine
12. Nov 2017
Lincoln, United Kingdom
Enjoyed Most
Location was lovely
Other Comments
Bar meals were over priced, for what you got,but over all a nice hotel
Mrs L.M.
12. Nov 2017
Rhyl, United Kingdom
Enjoyed Most
Warm room very good value
Other Comments
Staff were inexperienced in the dining room but they tried the person who was the greeter in the restaurant was stressed and was not overly friendly or professional we felt the food was very mediocre even though we did say we were coming to the hotel as vegans however there were a few choices but they were not the best especially on the Friday night breakfast was not too bad but again a little bit chaotic as it was busy and the staff were learning I felt
Lorna
19. Feb 2018
Newcastle upon Tyne, United Kingdom
Enjoyed Most
Everything to be honest. The staff from the receptionist to bar staff and restaurant staff were fantastic. The hotel is old but this adds to its charm. Lovely location and great walks.
stephen
19. Feb 2018
liverpool, United Kingdom
Enjoyed Most
Very creaky floor and food quality poor
Wayne
19. Feb 2018
RochdaleRochdale, United Kingdom
Other Comments
Clean rooms and good breakfast (self service) Evening meals nothing special.
Ian
19. Feb 2018
Chesterfield, United Kingdom
Enjoyed Most
The art deco light fittings
Other Comments
Food was poor, little choice, especially for vegetarians (only 1 option) and it was cold when served. Breakfast was also served cold.
Geoffrey
18. Feb 2018
Huddersfield, United Kingdom
Enjoyed Most
Location, nice local walks around the grounds. Cosy rooms. Good breakfast.
Other Comments
Arrived in the middle of a snow downfall and road to hotel was ungritted, twisting and undulating so dangerous on parts. Arrived early because of the weather and were told they could not book us in until after 3 pm, but the bar was open and we could purchase coffee and drinks while we waited. No barman available for 3/4 hr. Sat in lounge until 3 pm despite other guests arriving after us being given their rooms. We were told the housekeeper had not yet prepared our room. Despite hotel having nearly 100 rooms and not being full they couldn't offer an alternative.!!!!
Several
Ian
17. Feb 2018
Cramlington, United Kingdom
Enjoyed Most
Being so near to the northern lakes.
Sitting by the open fire.
Other Comments
Quality of the restaurant menu was disappointing. Buffet breakfast was basic and not overly hot. Most of the staff were friendly & helpful.
Hilary
16. Feb 2018
Oakham, United Kingdom
Enjoyed Most
The location
Other Comments
The bar area was very cold and wasnt a pleasant atmosphere for having a quiet drink in the evening
Glenis
16. Feb 2018
Worksop, United Kingdom
Enjoyed Most
Fantastic walking country from the doorstep. All staff very professional and helpful. The self-service cooked breakfast was very well managed: small dishes of each option which were continuously replaced to ensure food was fresh and hot. Plenty of choice if, like me, you're vegetarian. Room was comfortable, clean and warm.
Kevin
15. Feb 2018
Saltburn by the Sea, United Kingdom
Enjoyed Most
The room and bar service
Other Comments
Feeding squirrels walks
Rita
15. Feb 2018
Doncaster, United Kingdom
Enjoyed Most
Quiet location with countryside views and walks.
Other Comments
We had a very enjoyable stay. The staff were friendly and helpful, with nothing too much trouble.
James
14. Feb 2018
Liverpool, United Kingdom
Enjoyed Most
The views and the fact that there were nice walks straight from the hotel
Other Comments
Very isolated so you are a captive audience for expensive food and drink. Restaurant run like Fawlty Towers. Hotel itself is well presented and the rooms are well kitted out and plenty big enough. Ok for a one-off visit but once you have done the walks from the hotel I wouldn't go back.
Lynne
14. Feb 2018
Morecambe, United Kingdom
Enjoyed Most
the grounds and the red squirrels
Other Comments
as a travel zoo deal it was good but if I had paid the standard stated prices (or even those on Trivago/Hotels.com etc etc) I would have been very disappointed. However, the location is superb.
Robert
09. Feb 2018
York, United Kingdom
Enjoyed Most
location to lakes
Other Comments
A bit dated and tired but for the cost can't grumble.
Stephen
09. Feb 2018
Leeds, United Kingdom
Enjoyed Most
quiet location, warm room, excellent shower. Good for discounted price on Travelzoo but not worth tariff advertised at hotel.
Other Comments
Food tepid especially at breakfast buffet. Servers unsmiling and uncomfortable. was charged for wine we didn't order but this was dealt with and refunded.
Dorothy
03. Feb 2018
Chesterfield, United Kingdom
Enjoyed Most
Nice staff and quiet location
Edward
02. Feb 2018
Huddersfield, United Kingdom
Enjoyed Most
Location and helpful staff
Jane
02. Feb 2018
Bingley, United Kingdom
Enjoyed Most
location, friendly staff
June
01. Feb 2018
Bridlington, United Kingdom
Enjoyed Most
EVERYTHING!!!!!!!! WAS EXCELLENT THE JEWELLERY TOO WAS BEAUTIFUL AND WELL MADE. PRICES WERE VERY VERY TEMPTING!! BOTH MY SISTER AND I SUCCUMBED BEFORE LEAVING TO SEVERAL PIECES. CAN YOU INFORM US OF THE JEWELLERY MAKERS AS IT'S A LONG WAY FROM WHERE WE LIVE TO BE ABLE TO CONTINUALLY GOING BACK TO THE HOTEL TO BUY MORE PIECES OF JEWELLERY WHICH I REALLY WOULD LOVE TO DO, AS THERE WERE SO MANY LOVELY PIECES THAT I COULD HAVE BOUGHT!! IF TRAVELZOO WERE TO ADVERTISE MORE OF THEIR SPECIAL OFFERS AT SHAP WELLS HOTEL MY HUSBAND AND I WOULD CERTAINLY VISIT MUCH MORE OFTEN!!!
Other Comments
the Hotel is in an idyllic location, even when pouring down with rain!!! But all 4 of us thoroughly enjoyed our short time there! Everything pertaining to the hotel, was excellent and we will look forward to re-visiting time and time again. We found taking little back roads very exciting after the snow and rain pouring down the hillsides in some cases flooding some of the roads, all which made the journey there very beautiful and interesting for the 4 of us. Yes we will definitely come back!! Our thanks to all at Shap Wells Hotel who made our short stay with you a very memorable time!! Best wishes from Gladys & Allan Trigger and Joan & Colin Hammond, Driffield, East Riding of Yorkshire.
GLADYS
28. Jan 2018
DRIFFIELD, United Kingdom
Enjoyed Most
Views and location
Other Comments
Other than a rather frosty reception because we had arrived an hour early for check in we found the rest of the staff friendly and welcoming. The food was good and the bedrooms adequate.
Jacqui
24. Jan 2018
Leeds, United Kingdom
Enjoyed Most
Very comfortable and pleasent hotel . Good food and evening meal great value. The restruant staff were very helpful.
Other Comments
The pressure in the shower was poor (106) room. Unable to wash our hair and take a shower. The reception staff could be more friendly, at time they were unfriendly.
elizabeth
24. Jan 2018
Blaydon-on-Tyne, United Kingdom
Enjoyed Most
I enjoyed the location and food
Other Comments
It would have been polite to have been informed that a function was being held on the first night of my stay and the only food available would be a carvery available. No good if you are vegetarian!
Steven
05. Jan 2018
North Shields, United Kingdom
Enjoyed Most
It was lovely and warm with a very nice room, The staff were friendly and helpful
Other Comments
On our second day they were obviously short of staff in the evening and we had to wait a long time for our food. This also occurred on the following breakfast. The staff did their best, but were overstretched. I wanted to write unsure for whether I would recommend this hotel or go back, but this is not an option
Susan
05. Jan 2018
Altrincham, United Kingdom
Enjoyed Most
The old fashioned atmosphere and grounds
Other Comments
A relaxing break, would return
Janine
05. Jan 2018
Sedgefield, United Kingdom
Other Comments
Need to improve the quality of the food and have warm plates at breakfast.
janet
31. Dec 2017
Shipley, United Kingdom
Other Comments
Liked surroundings.
Ken
12. Nov 2017
Darlington, United Kingdom
Enjoyed Most
Quiet and peaceful, Staff friendly, they had an anything no trouble attitude. GOOD.
STEPHEN
12. Nov 2017
Runcorn, United Kingdom
Enjoyed Most
It is lovely being in the middle of nowhere!
Other Comments
Don't expect a morning newspaper!
Audrey
12. Nov 2017
Ulverston, United Kingdom
Enjoyed Most
Meals were fab
Other Comments
Bathroom very small
Graham
11. Nov 2017
Washington, United Kingdom
Enjoyed Most
Hotel was isolated so no passing traffic. Quiet inside hotel, lots of seating to relax in3 different areas.
Other Comments
Was some staffing problems so there was no bar meals on 2nd night only the more expensive resteraunt menu. This also impacted on the breakfast the following morning where breakfast was running late and fewer choices. We also got snowed in and was surprised that there was no snow plough to clear it away so it took several hours til road was clear enough to make an attempt to leave. As I booked this in October and was told that full payment had been taken imagine my surprise when I was told at checkout that no payment had been taken so I had to pay for everything then !!!
Fiona
30. Dec 2017
WhitehavenWhitehaven, United Kingdom
Enjoyed Most
The cheap price from travelzoo
Other Comments
Checking in was ridiculous room wasn’t ready was told to wait in bar no complimentary refreshments was offered had to buy own. There were also a few others in same predicament. The reception didn’t even come and tell us rooms were ready nearly an hour later hotel cold no heating on. Room small breakfast not that great but was only 79 for 2 nights so other than the poor check in was an ok stay
Colin
30. Dec 2017
Bradford, United Kingdom
Enjoyed Most
Very friendly helpful staff, especially the manager.
Other Comments
It's not an easy place to get out of if it snows!,
It's not an easy place to get out of if it snows!!
Jenny
30. Dec 2017
Harrogate, United Kingdom
Enjoyed Most
Quiet hotel with walks within the hotel grounds
Other Comments
Bar meals were good & included fresh vegetables if requested
Audrey
23. Dec 2017
Newport Shropshire, United Kingdom
Other Comments
Lovely quiet location. Loved seeing the red squirrels.
Liz
20. Dec 2017
Rotherham, United Kingdom
Enjoyed Most
Warm room and lovely breakfast.Brilliant location for access to lakes. Friendly staff and guests.
Mrs C
09. Dec 2017
Darwen, United Kingdom
Enjoyed Most
Staff service and quality of food and openfires
Other Comments
Lovely place with exceptionally helpful staff
Michael
08. Dec 2017
York, United Kingdom
Enjoyed Most
Everything
Other Comments
I thought they were a bit late putting up their Christmas decorations.
Denise
06. Dec 2017
Newcastle upon Tyne, United Kingdom
Enjoyed Most
The relaxing atmosphere the location and the decor
Other Comments
Nothing too much trouble for ANY of the staff.
keith
06. Dec 2017
Kirk Sandall, United Kingdom
Enjoyed Most
Beautiful location, friendly staff, excellent breakfast & could not get over what a bargain it was
Other Comments
Well worth staying at for the location & ease of travel for Lake District -
Zlakha
29. Nov 2017
Rotherham, United Kingdom
Enjoyed Most
Checking out!
Other Comments
On arrival the Manager of The Shap Wells Hotel informed us we could only have a room for one night and not the two nights as I had originally booked. He made the excuse that he had sent an email to Travel Zoo informing you that he didn't have any rooms available for Sat 18th Nov due to an event organised for that weekend and every room in the hotel had been booked. The Manager said you didn't reply to his email in time and we should have been contacted and informed of the changes! I booked the weekend for my husbands birthday and as you can imagine we were very angry and upset that we could only stay for one evening. The whole weekend was spoilt and therefore we will not be booking with Travel Zoo again and will certainly NOT be recommending Travel Zoo to family or friends!!!
Gail
23. Nov 2017
Hyde, United Kingdom
Enjoyed Most
Did not get the chance to find out if we liked it or not
Other Comments
They double booked us, and cancelled our holiday. very dissapointing
Lyn
23. Nov 2017
Whitby, United Kingdom
Enjoyed Most
Lovely location, gorgeous log fire and extremely friendly staff.
Other Comments
Chance to see some nice wildlife.
Carol
22. Nov 2017
Washington, United Kingdom
Enjoyed Most
No
Other Comments
After travelzoo accepted the booking on arrival we were informed the hotel was fully booked and there was no room available. Please see call ref 2322629
Alan
21. Nov 2017
Blackburn, United Kingdom
Enjoyed Most
The very unusual location and approach to the hotel was so different.Also,these big hotels can feel impersonal , but the Shap Wells had a warm, friendly atmosphere. The staff were not only pleasant to us, as customers, but there was an obvious good feeling between the staff themselves. It was great!
Janet
21. Nov 2017
Ilkley, United Kingdom
Enjoyed Most
Travelzoo Ref.1905-5211-2622
Other Comments
Contrary to your e-mail on 15th Nov. concerning our arrival on the 17 Nov. for a TWO night stay , for Friday 17th & Saturday 18th Nov. The Operational Manager informed, my wife and i, that the hotel was fully booked for Sat 18th.Because of a pre-arranged +300 person "Ball" The Manager did eventually secure a room for the Friday night only, at our expense. We were very disappointed having to travel over 200 miles return for one night.
james
21. Nov 2017
Ashington, United Kingdom
Enjoyed Most
cleanliness,breakfast,location
Other Comments
due to the bedroom overlooking the flat roof/kitchen there were unpleasant cooking odours and very noisy extractor fans-therefore we were unable to open the windows for fresh air
Patricia
20. Nov 2017
Pontefract, United Kingdom
Enjoyed Most
The atmosphere
Other Comments
Excellent breakfast.
Dave
20. Nov 2017
Brighouse, United Kingdom
Enjoyed Most
Isolated, so very quiet.
Michael
19. Nov 2017
Sheffield, United Kingdom
Enjoyed Most
Nice settings, nice ambience til all furniture removed !! Food and drinks expensive !!
Other Comments
On 2nd day, when returned all furniture had been taken out of lounge for stag party. We checked out immediately !!
Price for two nights was not the saving travelzoo said...it was only £7 cheaper than if I had booked direct !!
David
19. Nov 2017
Chesterfield, United Kingdom
Enjoyed Most
Nice and Quiet, spacious rooms and great breakfast!
Other Comments
Lovely Quiet Retreat.
James
17. Nov 2017
Barnsley, United Kingdom
Enjoyed Most
Warm cosy seating by a log fire.
Other Comments
The room we were in was very warm, in fact too warm for us. But great views from our room.
Graham
17. Nov 2017
Chorley, United Kingdom
Enjoyed Most
Can't pinpoint any single thing it was all top notch
Other Comments
One point, the fire in the lounge was manipulated by the seating that was really close. the lounge didn't really need seating so close I thought it caused somewhat of a barrier for the heat to circulate. My experience at the hotel was excellent, would definitely return.
frank
16. Nov 2017
Eccles Manchester, United Kingdom
Enjoyed Most
Location was good with easy access to M6 and into Kendal and Windermere
Other Comments
Lovely hotel and staff . Only disappointment was on the first night a few choices on the menu were not available and we weren’t informed until the other meals were ready .
Christine
15. Nov 2017
SherwooD, AR, USA
Enjoyed Most
Staff helpful and friendly. Peacefulness. Superb location and beautiful breakfast. Loved the red squirrel santuary. Brilliant weekend break. Will be back soon (hopefully).
Mrs C
15. Nov 2017
Darwen, United Kingdom
Enjoyed Most
Nice and quiet and a really good breakfast.
Other Comments
A very enjoyable stay.
Thank you.
keith
15. Nov 2017
Hull, United Kingdom
Enjoyed Most
Friendly efficient staff.
Other Comments
Nice and warm inside, cold outside.
Susan
15. Nov 2017
Grimsby, United Kingdom
Enjoyed Most
Lovely friendly staff made our stay all the more enjoyable
Jamie
14. Nov 2017
Fort William, United Kingdom
Enjoyed Most
Good location
Other Comments
Good quality breakfast let down slightly by been only lukewarm.
tom
14. Nov 2017
Doncaster, United Kingdom
Enjoyed Most
Art deco glass and period design
Stephen
13. Nov 2017
Rotherham, United Kingdom
Other Comments
Really nice hotel, staff very friendly & helpful. Good Bar & Restaurant. The location is very good to visit many attractions. A big plus was to see the Red Squirrels in the hotel grounds.
DAVID
13. Nov 2017
Manchester, United Kingdom
Enjoyed Most
Atmosphere, value for money, location and good food & friendly staff
Other Comments
A walk by the stream to see the red squirrels and other wild life us a must.
marie
13. Nov 2017
Bolton, United Kingdom
Enjoyed Most
Nice breakfast
Kazimierz
13. Nov 2017
Newcastle, United Kingdom
Enjoyed Most
The tranquility, and the wild life. Great location.
Other Comments
Well maintained hotel, good food and excellent service.
Sharon
10. Nov 2017
Redcar, United Kingdom
Enjoyed Most
the interior and grounds of the hotel were great
Neil
09. Nov 2017
Sheffield, United Kingdom
Enjoyed Most
Great location..great food..lovely and clean..helpful customer friendly staff especialy the orkneys lad behind the bar..excellent Theakstons by the way
David
09. Nov 2017
Mansfield, United Kingdom
Enjoyed Most
Lovely staff and good food
Carole
09. Nov 2017
York, United Kingdom
Enjoyed Most
Very reasonable rates, was a Travelzoo offer. Lovely location in the countryside.
e.mair
04. Nov 2017
Oswestry, United Kingdom
Enjoyed Most
It's a lovely older style hotel.
Other Comments
Had problem with the first room but it was changed quickly. Breakfast was good, enjoyed playing snooker but it was cold down there. Bar area lovely.
susan
03. Nov 2017
Preston, United Kingdom
Enjoyed Most
Peace and quiet
Other Comments
Room was very small, bathroom very, very small.
Isobel
01. Nov 2017
Morpeth, United Kingdom
Enjoyed Most
Spacious public rooms, good food, excellent staff.
Other Comments
All the staff were excellent, but on the first day there was not enough bar staff to cater for the number of guests. As a result there were long queues to buy drinks . That’s the only negative comment .
Anthony
01. Nov 2017
Chorley, United Kingdom
Enjoyed Most
Exceptional value. The hotel was warm and the staff welcoming. The food was of a good standard.
Other Comments
We both felt the staff were friendly, helpful and doing their best but they were under a lot of pressure, especially on the first night when there was a function involving a couple of hundred people.
Paul
01. Nov 2017
York, United Kingdom
