Niagara Falls
Embassy Suites by Hilton, Niagara Falls, Fallsview
Member rates available
Why We Love It
- Complimentary, cooked-to-order breakfast daily
- Evening reception including two alcoholic drinks
- Only 92 metres from the brink of the Falls
- Spacious suites with a separate sitting area and mini-fridge
Enjoyed This
(495 Member Ratings)
(495 Member Ratings)
"closeness to the falls and the casino"
Edward
10. Nov 2018
Goderich, ON, Canada
Map & Directions
Embassy Suites Niagara Falls - Fallsview is approximately a 45-minute drive from Buffalo Niagara International Airport and approximately a 1.5-hour drive from Toronto Pearson International Airport. On-site parking is available for $60/night, handicap $35/night (parking fees/rates are subject to change).
Overview
One of the most well-known wonders in the western hemisphere, Niagara Falls is a scene of beauty. Just 92 metres from the brink of the rushing waters is Embassy Suites by Hilton Niagara Falls Fallsview. Upon check-in, spread out in 52 squares metres of space or more, with the option to reserve a room with a view of the Falls. Even the smallest suites here comfortably sleep up to four guests, and many sleep six.
Spend time unwinding at the indoor pool and whirlpool, then take the kids to the video arcade. A 10-minute drive from the hotel, guests arrive at the Butterfly Conservatory -- home to more than 2,000 exotic species and ranked as one of the Top 5 attractions in Niagara Falls on TripAdvisor.
Rise and shine with a complimentary cooked-to-order breakfast, and set aside time to attend the complimentary evening reception that includes alcoholic drinks (limited number per guest) and snacks. Each evening, head to The Keg Steakhouse and Bar for unparallelled views and entrees like grilled top sirloin and prime rib. Starters, soups and specialty cocktails are also served; as well as lunch items earlier in the day. Be sure to check the fireworks and illumination schedules to get a window seat during these events.
On-site parking is available for $60/night, handicap $35/night (parking fees/rates are subject to change).
Amenities
General
- Infant cots / cribs
- Bar
- Extra beds / roll away beds
- Games room
- Gym / fitness center
- Hot Tub / Jacuzzi
- Indoor pool
- Restaurant
- No pets allowed
Services ATM available
- 24-hour front desk
- Concierge service
- Laundry / dry cleaning
- Room service (limited hours)
- Shuttle service (fees apply)
- Business center
Room amenities Mini wet bar
- Air-conditioning
- Central heating
- Coffee / tea-making facilities
- Fridge
- Iron and ironing board
- Jacuzzi in some rooms
- Pay-per-view / movies on demand
- Safe
- Sitting area
- Flatscreen TV
Internet
- Wi-Fi in guest rooms (fees apply)
- Wi-Fi in public areas (fees apply)
Bathroom
- Bathtub
- Hair-dryer
- Separate shower
- Luxury toiletries
Parking
- Parking (fees apply)
Accessibility
- Accessible bathroom in some rooms
- Accessible meeting room
- Accessible parking
- Accessible path of travel
- Accessible pool area
- Accessible restaurant
- ADA compliant rooms
- Facilities for guests with special needs
- Roll-in shower
- Wheelchair accessible
Policies
Check-in:
Standard Time is 4pm. Minimum age required to check in: 19.
Checkout: Standard Time is 11am.
Children and additional guests:
Children 17 or under stay free of charge when using existing bedding. Crib available on request, free of charge for children under 3.
Extra bed available on request: CA$20 per night.
Additional charge of CA$25 plus tax per person per night after two guests.
Charges will be added to your bill on checkout.
Pets: No pets allowed.
Fees:
A Tourism Improvement Fee of 10% (listed as Facility Fee) is added to the nightly rate and reflected in the total amount.
A Parking Fee of CA$35 (plus taxes & fees) applies per day and will be added to your bill directly at the hotel. This rate is subject to change at the discretion of the property.
Wi-Fi available at a charge of $16.95 (plus taxes) per night.
Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.
Additional details:
The hotel is undergoing floor by floor renovations Mon - Fri from 7 am - 5 pm for the next 6-8 months.
Have a Question? Contact Travelzoo.
- 1-877-966-0000 U.S. and Canada (toll-free)
- +44 (0) 20 3564 9000 UK & Europe
- +61 (0) 2 8098 9198 Australia
- Email Us
Customer Service available Mon-Fri, 8am-6pm AET
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.
Enjoyed This
(495 Member Ratings)
(495 Member Ratings)
Ratings & reviews reflect verified member feedback for Embassy Suites Niagara Falls Hotel over the past 15 months.
Show ReviewsHide All
Ratings & reviews reflect verified member feedback for Embassy Suites Niagara Falls Hotel over the past 15 months.
4.3
Ambiance
4.6
Location
4.4
Rooms
4.3
Quality of Service
4.2
Value for the Money
Enjoyed Most
closeness to the falls and the casino
Edward
10. Nov 2018
Goderich, ON, Canada
Enjoyed Most
The view from our upgraded room and the breakfast!
Johanna
10. Nov 2018
Norwich, ON, Canada
Enjoyed Most
Suite and view. Spectacular. Food at TJGridays is mediocre. Excellent buffet breakfast. Evening reception is a nice touch. Dinner at Keg was fresh and tasty. Kitchen was very slow.
Other Comments
Very expensive. Charged for everything. Coupons made it more affordable. $60 for parking is way to high although offsite parking process is very efficient
Daryl
10. Nov 2018
White Rock, BC, Canada
Enjoyed Most
the view and breakfast
Other Comments
the view on the 38th floor was gorgeous
Suzanne
08. Nov 2018
New Orleans, ON, Canada
Enjoyed Most
Enjoyed the relaxation
Other Comments
I wasn't happy with the Tourism improvement tax .. For that reason I will never travel to the area again .. It's gouging the public at an already over taxed spot .
Elaine
07. Nov 2018
Fenlon Falls, ON, Canada
Enjoyed Most
VIEW
Other Comments
NEED BETTER COMMUNICATION
Randy
06. Nov 2018
LINDSAY, ON, Canada
Other Comments
not impressed at all with the charge for parking.....an unpleasant surprise upon arrival at hotel
wendy
06. Nov 2018
Barrie, ON, Canada
Enjoyed Most
Great Value and everything is very close by shops/casino
Other Comments
Great Service - Guest room service very accommodating when we had to switch rooms.
Thank You
Jes
06. Nov 2018
Mississauga, ON, Canada
Enjoyed Most
Quiet
Other Comments
Rooms are small but very nice. We really enjoyed our stay.
Cathy
02. Nov 2018
Muskoka District Municipality, ON, Canada
Enjoyed Most
The view and the room were beautiful. Great location, and the vouchers made this trip possible. Wonderful experience, we’ll be doing it again with the kids next time.
Elisa
01. Nov 2018
Napanee, ON, Canada
Enjoyed Most
The view from our room, and the keg for dinner
Other Comments
One of our favourites
Steven
31. Oct 2018
Brights Grove, ON, Canada
Enjoyed Most
The view (we got the upgraded room but did see our original room, which would have been a real disappointment). And the service was terrific; all staff were super friendly and helpful. There were some errors in our booking (incorrect number if breakfast vouchers, gave us key to wrong room, etc) but that was probably because the staff person was in training and they addressed the issues immediately and apologized. We really enjoy it here; our second time!
Other Comments
Parking is super expensive at the hotel. We tried parking at the casino for $5.00 this time and it worked really well!
TRACEE
31. Oct 2018
Hudson, OH, USA
Enjoyed Most
View
Chris
31. Oct 2018
Rochester, NY, USA
Enjoyed Most
Leaving!
Other Comments
Parking at $60 for ONE night!
HOWARD
30. Oct 2018
TORONTO, ON, Canada
Enjoyed Most
location
Victoria
30. Oct 2018
Toronto, ON, Canada
Enjoyed Most
Checking in took an hour due to training new staff members. This meant missing out on snacks and complimentary cocktails. Also, unlike the US it’s two drinks per room, not per guest.
Other Comments
The “exclusive membership $30 voucher” was a sham. EVERYONE STAYING AT THE HOTEL RECEIVED THIS OFFER. I ended up paying more because of this lie.
Karen
27. Oct 2018
OshkoshOshkosh, WI, USA
Enjoyed Most
View
Other Comments
Drink and snacks fro 4 - 6 - so, so busy. Took our drinks back to the room so it was okay. Didn’t go for breakfast - we were told there were huge line-ups so didn’t bother. Loved the room and the view though.
Kathleen
24. Oct 2018
Richmond Hill, ON, Canada
Enjoyed Most
View, had the panoramic view room
Other Comments
Check in line was extremely long, need to have enough staff to accommodate guests and breakfast line was ridiculously long, had to leave line up
Monique
23. Oct 2018
Toronto, ON, Canada
Other Comments
Holes in linens, cracked bathroom sink, dried vomit on bed skirt, fallsview meant putting your face against the window to see it. Parking valet broke my dash cam while parking in off site lot.
Daniel
08. Oct 2018
Waterloo, ON, Canada
Enjoyed Most
Good breakfast, rooms clean with nice adjoining room with door for baby to sleep
Other Comments
Exterior of windows of the suite could use a cleaning
Neil
23. Mar 2018
London, ON, Canada
Other Comments
Old hotel. Money grab. Mandatory to purchase wifi, wego bus pass and fun zone passes (which we didn't even use). Made reservation to the keg two months in advance for 5pm. Requested for window seating which we did not get. Half the tables were empty at 5pm...
Fredrina
26. Sep 2018
Vancouver, BC, Canada
Enjoyed Most
The view and the message chair were amazing!
Other Comments
My only issue was the fridge made a loud noise all night. Everything else was fabulous!
Tracy
20. Aug 2018
Toronto, ON, Canada
Enjoyed Most
Location convenience
Other Comments
Embassy hotel was wonderful. I would book direct and skip the Travelzoo vacation experience though.
Christine
31. Jul 2018
Marietta, GA, USA
Enjoyed Most
View from room(Falls)
Comfort of the room
Other Comments
Would be nice if wifi was included in room price
Katherina
08. Jun 2018
Winkler, MB, Canada
Enjoyed Most
The stunning view of the Falls!!!
Other Comments
Disappointed about no free wifi.
Katherina
06. Jun 2018
Winkler, MB, Canada
Enjoyed Most
Location; view from room; service at check in; food at the keg restaurant
Other Comments
extra charges for every little thing including a seat by a window; too crowded; valet parking was misleading - for the cost ($60.00) car is taken off scene and the next day you are taken back to your car by a bus with all your luggage- this apparently was valet parking; disorganization in getting reservation at restaurant - we were told to go to concierge or restaurant. We went to restaurant and had to call the restaurant from the restaurant to make the reservation ???; charged $35 for an option we did not take (I had this removed just waiting for confirmation with credit card charge); very disorganized with buffet restaurant for breakfast-you walk around with your full plate looking for a place to sit while breakfast is getting colder.
Constance
02. Jun 2018
Sudbury, ON, Canada
Enjoyed Most
We like the location and the view of the falls and the room was clean.
Other Comments
I asked for an accessible room for my Mom whose birthday we were celebrating. I spoke to the hotel twice before arriving to confirm this and was advised it is an accessible room. The toilet seat was way too low and when I called front desk they couldn’t provide a raised toilet seat. The walker couldn’t fit into the bathroom and there were no grab bars so she had trouble using the bathroom and couldn’t use the shower either. The water in the shower was not hot even at 615 am. The breakfast that was included was just average. I have left a message for a Manager but have yet to hear back from anyone since May 25.
28. May 2018
Acton, ON, Canada
Other Comments
view and breakfast
Neda
23. May 2018
Mississauga, ON, Canada
Enjoyed Most
The view of the Falla
Other Comments
Staff was really nice
Shirley
23. May 2018
Brampton, ON, Canada
Enjoyed Most
views
Reesheba
19. May 2018
Sharon Hill, PA, USA
Enjoyed Most
Everything
Other Comments
Quality, professional fast service
Gheorghe
19. May 2018
Kitchener, ON, Canada
Enjoyed Most
Very clean, very quiet.
Prima
18. May 2018
Tiny, ON, Canada
Enjoyed Most
nice room with good view of falls.
Other Comments
poor service in keg restautant.quality of food served not that good.showers in room need a good cleaning.
william
18. May 2018
Hamilton, ON, Canada
Enjoyed Most
The room was great!. The convenience of having the Keg on the hotel and overlooking the falls added an extra touch to our mother's day celebration.
Awilda
17. May 2018
Ajax, ON, Canada
Other Comments
The quality of food is despeakable. Hordes of people in lobbies, in lines to elevators, in breakfast.
Vitaly
16. May 2018
Acton, ON, Canada
Enjoyed Most
The room was gorgeous! clean, view was awesome. Will definitely be going back!
Trynda
15. May 2018
Markham, ON, Canada
Other Comments
View from the hotel room was not as described at the time of booking.
Erion
14. May 2018
Mississauga, ON, Canada
Other Comments
The room was right above Cococabana restaurant/Bar that played super loud music till midnight..even though we were on the 36th floor, we heard every single word
Andrea
13. May 2018
Uxbridge, ON, Canada
Enjoyed Most
The view of course. The proximity to the falls and the casino. Enjoyed the afternoon drink as well as the buffet breakfast.
Other Comments
I think the biggest complaint is the cost of parking. We have a handicap sticker so that mitigates some of the cost.
Robert
12. May 2018
Oro-Medonte, ON, Canada
Enjoyed Most
The view of the falls
Other Comments
They really need to improve with their breakfast. The food was cold, not a bit warm. No bacon, very little selection. Toaster did not toast my bread. It was not a seat down breakfast like they say. Everything you had to do for yourself, even water to drink. The exercise room was closed I think for renovation but was not informed st check in. Thanks
12. May 2018
Scarborough, ON, Canada
Enjoyed Most
The view of the falls was spectacular.
William
11. May 2018
Newaygo, MI, USA
Enjoyed Most
The view from the room and the room itself
Other Comments
The staff were fabulous! Way too many people for us especially at breakfast (we went at 8 am), again at dinner - noisy and extremely crowded, at 7:50 am waited for elevator for 35 min. All elevators were always overcrowded with me getting pushed to the back. Not a hotel we will return
Joan
11. May 2018
London, ON, Canada
Enjoyed Most
Location
BRAD
10. May 2018
GRAND RAPIDS, MI, USA
Enjoyed Most
location and view
Heidi
09. May 2018
Pickering, ON, Canada
Other Comments
Best location overlooking both falls.
Rui
09. May 2018
Ottawa, ON, Canada
Enjoyed Most
The view
Chad
08. May 2018
Toronto, ON, Canada
Enjoyed Most
Vouchers included and view of the room
Other Comments
N/A
Kandace
08. May 2018
Newmarket, ON, Canada
Enjoyed Most
The view - that's it.
Other Comments
Wi Fi was not included with the room even though it says 'free WiFi' but that was only in the lobby plus there was an extra charge for everything. There was a blood stain on our bed which was disconcerting and unpleasant. The breakfast was advertised as a 'made-to-order' breakfast but it was just a very poorly executed buffet breakfast that wasn't very good. We didn't even use our breakfast voucher for the second day as we disliked the breakfast that much. Made to order usually means your breakfast ordered from a menu and served to you at your table. I felt this was very misleading as this was one of my main reasons for choosing this deal. Finally, the bathroom only had a shower, sink and toilet. I would have preferred a full bathroom equipped with a bathtub.
Penny
07. May 2018
Toronto, ON, Canada
Enjoyed Most
the view , cleanlines of room
Milan
07. May 2018
Mississauga, ON, Canada
Enjoyed Most
The ambience, and the professionalism.
Jacob
01. May 2018
Philadelphia, PA, USA
Enjoyed Most
Falls view
Other Comments
great
Laurie
01. May 2018
Milton, ON, Canada
Enjoyed Most
The view of the falls
Sharon
01. May 2018
Saint George, ON, Canada
Enjoyed Most
The view from my room
Other Comments
We were told our car would be valet parked. We went to have our car brought to us and had to ride a shuttle. That should have been explained at check in.
Janie
28. Apr 2018
Anderson, SC, USA
Enjoyed Most
The view of the Falls from our room.
Other Comments
Receptionist was very helpful and made us feel valued as guests of the hotel
Alan
25. Apr 2018
Kitchener, ON, Canada
Enjoyed Most
Location and free upgrade
Other Comments
Awesome
Yaniry
24. Apr 2018
Collingwood, ON, Canada
Enjoyed Most
Nice room beautiful view.
Robert
20. Apr 2018
Richmond Hill, ON, Canada
Enjoyed Most
The view, the staff, the beautiful suite, the location.
Other Comments
We were shocked at the high cost for parking.
Claudia
11. Apr 2018
Macomb, MI, USA
Enjoyed Most
View and the keg
Other Comments
Only bad experience was they put us in the room next to room under construction with jack hammers and drills from 8 a m until 5 p m. Not expected in a hotel of this quality
Stephen
01. Apr 2018
Brantford, ON, Canada
Enjoyed Most
Great location
Other Comments
Was very busy so it seemed difficult for them to keep up with the demand for breakfast and snacks. They had lines of people waiting to eat, and even to check in. Overall stay was good, besides that. The Travelzoo deal ended up being an amazing discount!
Anthony
30. Mar 2018
Hudson, OH, USA
Enjoyed Most
the falls view
David
28. Mar 2018
Ottawa, ON, Canada
Enjoyed Most
Room with a view
Other Comments
Didn't know it cost $35.00 extra to park overnight and parking was off site.
Staff were friendly and helpful.
Jean
22. Mar 2018
Uxbridge, ON, Canada
Enjoyed Most
The view of the falls although our room was a little off to the side. The room/suite was nice. The free drink along with the buffet breakfast, however there was no bacon offered. We liked the proximity to the Casino and of course the Keg
Other Comments
We are aware of the location of this hotel but we find the cost of parking prohibited. And that will probably be the reason that we don't stay there AND the cost of WI-FI in the room.
Robert
22. Mar 2018
Warminster, ON, Canada
Enjoyed Most
Pool, hot tub
Darryl
21. Mar 2018
Collingwood, ON, Canada
Enjoyed Most
View of the falls and the made to order breakfast
Other Comments
Great location
Ida
17. Mar 2018
Vaughan, ON, Canada
Enjoyed Most
Location, love having 2 rooms for when little one falls asleep.
Other Comments
Thought it was strange that the Travelzoo family option was for one king bed but the couples option was for 2 queen beds. Would reverse.
Danette
17. Mar 2018
Toronto, ON, Canada
Enjoyed Most
Location and view
Adam
17. Mar 2018
Shakespeare, ON, Canada
Enjoyed Most
View
Other Comments
Breakfast wasn’t as I remembered it to be like , before I had kids .
Josie
16. Mar 2018
Hamilton, ON, Canada
Enjoyed Most
View of the falls
Other Comments
Things inside the hotel were premium priced such as the keg, arcade, parking. Quite a bit more than the other hotels on the same street.
Ankur
16. Mar 2018
Mississauga, ON, Canada
Enjoyed Most
Location, large room
Other Comments
Pool was way over-chlorinated, really long waits for the elevators, parking crazy expensive. Otherwise a good hotel
Tara
16. Mar 2018
Cambridge, ON, Canada
Other Comments
No WiFi in the room have problems that day no welcome drinks was closed that they by 5 pm the hotel was in construction and we have a noise for some gus children's
Hamza
15. Mar 2018
Bowmanville, ON, Canada
Enjoyed Most
Overall it was a good experience. The lady who worked in the front section of the breakfast area was great!
Other Comments
The elevators took a long time to go up and down.
Loretta
14. Mar 2018
Toronto, ON, Canada
Enjoyed Most
Comfort of the room/ease of booking/location
Sharon
14. Mar 2018
Markham, ON, Canada
Enjoyed Most
We all had such a great time I can’t name just one thing that was the best. The room was amazing we were right on top of the falls. The staff were so helpful and friendly. It was a wonderful experience. Thank you Rheannon
Rheannon
14. Mar 2018
London, ON, Canada
Enjoyed Most
Wonderful suite with view of the falls
Other Comments
Valerie on the breakfast crew was most helpful and very pleasant
Deborah
11. Mar 2018
Whitby, ON, Canada
Enjoyed Most
The view
Other Comments
Construction and jackhammers also paint smell
Gary
07. Mar 2018
Kit, On, Canada
Enjoyed Most
Clean room with comfortable bed and the view.p
Sandra
07. Mar 2018
Walkerton, ON, Canada
Enjoyed Most
The room was amazing
Other Comments
Hidden taxes
mark
06. Mar 2018
mississaega, ON, Canada
Other Comments
Did not like the new tax that you had it on DNF
Jeff
03. Mar 2018
Richmond Hill, ON, Canada
Enjoyed Most
The view was breathtaking
Other Comments
The hotel was great....the bed and pillows were super comfortable....
Joseph
03. Mar 2018
Hamilton, ON, Canada
Enjoyed Most
The double queen suite with lots of space and huge window!
Other Comments
Staff was most helpfu and accommodating!
Paul
01. Mar 2018
Kitchener, ON, Canada
Enjoyed Most
Niagara Falls is great. The hotel has significantly gone down in terms of service, staff and experience.
Other Comments
Staff is extremely rude and unhelpful. Made the experience a negative one.
Tehani
21. Feb 2018
Mississauga, ON, Canada
Enjoyed Most
we upgraded to a presidential suite for very little more and had spectacular view with a great massage chair to use thoroughly enjoyable
Keith
05. Jan 2018
Cambridge, ON, Canada
Enjoyed Most
Our room was spectacular!
Linda
04. Jan 2018
Embrun, ON, Canada
Other Comments
Only valet parking option $60..shuttle bus in and out ! Extremely costly and inconvenient
THOA
04. Jan 2018
Guelph, ON, Canada
Enjoyed Most
The breakfast buffet was a nice touch and my favourite part about this hotel stay.
Other Comments
$60 Parking is absurd. Park one minute away at the casino parking garage and pay $5-$20 upon leaving.
Pay nearly $10 per device for wifi - not acceptable when you are paying more that $200 a night to stay there.
Pool was small for such a large hotel, the pool deck was also unclean with lots of hairs and fuzz.
I was “upgraded” to a family suit ... when a family suite is what I had booked. I was told we would be gaining a washroom and an extra pull out couch. With five of us, I thought this would be nice. I waited an extra hour for the room to be ready and the “fallsview” that I had paid for was an obscured one. We could only see the Canadian falls if we stood right in the window and looked way to the left. The tower hotel was right outside our window and we had a better view of their hotel rooms than of the falls.
There was some garbage left in our room from previous occupants.
The alarm clock was still set to 5:50am from previous occupants and woke the whole family up before the sunrise! That was an unwelcome wake up call.
The room felt fairly dark and closed in.
I’ve stayed at the Sheraton and the Marriot and enjoyed both better than I enjoyed the Embassy.
There is an opening window in the rooms and it was nice to sleep to the sound of the falls.
The breakfast was enjoyable with a good variety, an omlette bar (20 min wait) and a good view.
Melissa
21. Feb 2018
Lakefield, ON, Canada
Enjoyed Most
location, right beside overlooking the falls
Other Comments
Was greeted with no on site parking available and the valet insisting that valet parking was $80Cdn. Had in my reservation $60Cdn and a giant side on the outside wall stated $60Cdn. The hotel staff were excellent in upgrading our room and only charging us $35Cdn. Very apologetic and helpful. Did not know why the valet had stated $80Cdn.
Natalie
18. Feb 2018
Hamilton, ON, Canada
Enjoyed Most
We live this hotel and have been there a few times
Kathrynn
11. Feb 2018
Simcoe, ON, Canada
Enjoyed Most
Suite layout and view of the Falls
Other Comments
Breakfast buffet was not a highlight :(
JAMIE
10. Feb 2018
Waterford, ON, Canada
Other Comments
The hotel was outstanding exceot the Keg restaurant in the hotel was very expensive and not Keg quality but must say the friendly staff made up for reduced food qualty
Schroter
09. Feb 2018
Brampton, ON, Canada
Enjoyed Most
fallsview room is perfect
umar
06. Feb 2018
Brampton, ON, Canada
Other Comments
Great overall package.
Earl
04. Feb 2018
HamiltonHamilton, ON, Canada
Enjoyed Most
Elegant, clean, very good breakfast and value adding cocktail hour, location above falls, across from casino also great. If the weather had been kinder, we could have taken the funicular from just across the street down to the falls
Other Comments
The only down side was the distant sound of work being done, probably to higher floors, not loud enough to disturb you, just there.
Rolf
31. Jan 2018
Guelph, ON, Canada
Enjoyed Most
amenities and package deal
Other Comments
Every staff member we dealt with was more than accommodating and so pleasant
Murray
31. Jan 2018
Sarnia, ON, Canada
Enjoyed Most
The view of falls
Other Comments
Need bathrooms upgrades
alexandru
31. Jan 2018
Markham, ON, Canada
Enjoyed Most
Location
Other Comments
Great for a getaway
Rob
31. Jan 2018
West Nipissing, ON, Canada
Enjoyed Most
The view.
Ian
30. Jan 2018
Burlington, ON, Canada
Enjoyed Most
Big clean room with great view of the falls.
Other Comments
Room was big and nicely decorated. Clean room and beautiful views. Would definitely recommend and would go back again.
Sophie
27. Jan 2018
Ajax, ON, Canada
Enjoyed Most
The View
Other Comments
Only issue is they charge you extra for parking!
Maria
26. Jan 2018
Mississauga, ON, Canada
Enjoyed Most
The extras like the get together from 4 to 6 with a drink and munches is greet.
The breakfast is wonderful . The parking is too expensive .
Other Comments
The extra fees on (tourist tax) the final bill is way too high, and you also charge it on the parking fee makes the parking too expensive.
Joe
24. Jan 2018
London, ON, Canada
Enjoyed Most
Location and view of the Falls but there are lots of other hotels with similar features that we will stay at next time.
Other Comments
We paid full price for an extra night of "Deluxe King Fallsview" but because we had also booked a Travelzoo room we only received a small King room with no soaker tub (which we had several times in the past)
$60/night for parking is criminal!! We parked at the Casino & got free parking with our show ticket then only paid $5 on the Monday we left.
Hotel was extremely crowded & chaotic with unsupervised children running everywhere! Almost got stabbed with a fork by child running through breakfast buffet.
Dinner at the Keg was crowded, noisy and food was cool and mediocre. Service was great however!
Tim
24. Jan 2018
London, ON, Canada
Enjoyed Most
The clean room and quality beddings.. Shower pressure was very enjoyable.
Other Comments
I work in security and the smooth and rapid elevator ride was well noticed. Quiet music playing in the lobby and gift store hours were a nice touch.
24. Jan 2018
scarborough, ON, Canada
Enjoyed Most
tfe room
paul
23. Jan 2018
Milton, ON, Canada
Enjoyed Most
Location, fallsview room, price, restaurant in hotel
Other Comments
Parking is too costly
Alexandra
23. Jan 2018
Waterdown, ON, Canada
Enjoyed Most
Great view
James
21. Jan 2018
OttawaKanata, ON, Canada
Enjoyed Most
Staff at front doors...kitchen the bell man....Joanne at TGIFS. ....cleaning staff were excellent. Very friendly.
Other Comments
Front desk check out.it is ridiculous thst they would not waive tourism fee.
Construction noise.
Christine
21. Jan 2018
Ancaster, ON, Canada
Enjoyed Most
The greetings taffeta. ...bell hop, maids, restaurant staff at TGIF were outstanding. They went out of their way to make us happy. (Front desk....not so much)
Fabulous view but sitting area should be by the window instead of the beds.
Other Comments
We're told we were ligated to pay the LEGALLY OPTIONAL tourism fee be a use it was booked through Travelzoo. After walking to the casino in extremelycoldweather, was told that we had to back and have our $25 voucher signed by concierge, we were EVER TOLD that at Check in.
Prices at TGIF were ridiculously inflated.
Asked for adjoining rooms mo the ago....instead of booking us side by side there was a room booked in our adjoined room.
Christine
21. Jan 2018
Ancaster, ON, Canada
Enjoyed Most
Convenient location to Casino and Falls
Sharon
20. Jan 2018
Mississauga, ON, Canada
Enjoyed Most
friendly staff and location
John
19. Jan 2018
Dashwood, ON, Canada
Enjoyed Most
Staff very friendly,accommodations very clean, spectacular view from our room overlooking the Falls, very good breakfast, (manager’s happy hour a bit skimpy), very convenient to Falls...great package but parking OUTRAGEOUS!
Jean
19. Jan 2018
Warren, OH, USA
Enjoyed Most
Beautiful Fallsview room. The rooms were lovely and clean. Dinner at the Keg was lovely and service excellent!
Cara
19. Jan 2018
Waterloo, ON, Canada
Enjoyed Most
The view!!!!!
Brenda
19. Jan 2018
Ancaster, ON, Canada
Enjoyed Most
Great view (33rd floor)
Deborah
17. Jan 2018
Hanmer, ON, Canada
Enjoyed Most
room and dinner at the keg
Other Comments
I didn't appreciate the cleaner knocking at our door at 930am as check out is at 11
Lisa
17. Jan 2018
Brampton, ON, Canada
Enjoyed Most
perfect view of the falls
Other Comments
jacuuzi tub in the room was great! Friendly and helpful staff and valets
Gwen
16. Jan 2018
Huntsville, ON, Canada
Enjoyed Most
The view of the falls
Laura
16. Jan 2018
Brantford, ON, Canada
Enjoyed Most
The beautiful room and view. The value was also very big.
Other Comments
Amazing stay! Thank you for a wonderful experience.
Kelly
16. Jan 2018
Burton, MI, USA
Enjoyed Most
Buffet breakfast
Other Comments
Expensive parking
Winnie
16. Jan 2018
Vaughan, ON, Canada
Enjoyed Most
Nice room, well equipped.
Other Comments
Better pillows suggested.
Mrs Kimberley
14. Jan 2018
Vaughan, ON, Canada
Enjoyed Most
The staff were very attentive and provided good service. But the best was the view of the falls, that view is spectacular.
Other Comments
Parking is expensive.
Debbie
18. Dec 2017
Toronto, ON, Canada
Enjoyed Most
The view
Other Comments
The coupons/bonus items were great for meals. I wish wine tour and casino credits could be exchanged for other items for those non-drinkers/ non gambling people like us. But that is a picayune issue.
Harriette
12. Jan 2018
Geneva, OH, USA
Other Comments
Great staff and very helpful.
Paul
11. Jan 2018
Pain Court, ON, Canada
Enjoyed Most
The view is terrific. Also eating at the Keg is a wonderful experience.
David
11. Jan 2018
Elizabethtown, PA, USA
Enjoyed Most
The view of the falls from our room and the restaurant and the great service
Amy
11. Jan 2018
Getzville, NY, USA
Enjoyed Most
Location and the view.
phillip
09. Jan 2018
Waterloo, ON, Canada
Enjoyed Most
The view from our room.
Other Comments
The nightly reception was not like any other that we have attended. The add said online 2 drinks per adult and we got one. There was also way too many people for the size of the area.
Debra
08. Jan 2018
East Lansing, MI, USA
Enjoyed Most
Restaurants and having the suite option
Peter
08. Jan 2018
Markham, ON, Canada
Enjoyed Most
View of the fall
Other Comments
Parking is crazy expensive
Irosha
06. Jan 2018
Toronto, ON, Canada
Enjoyed Most
Our room was pleasant with a terrific view of the falls.
Other Comments
Beware: at checkin, they tried to give us a room with two queen beds with a city view when our reservation clearly said a king bed suite with a view of the falls. When I showed her the reservation in black and white, she did give us the right room. Also note, the free reception with two free drinks and snacks in the evening requires standing in a rather long line to get well liquor and a mixer in a small plastic cup, and the snacks are just potato chips and pretzels. Likewise, if you don't go to the free "cooked to order breakfast" [only omelettes are cooked to order and that requires standing in a second long line], before 8am, the breakfast will require a long wait; we went at 8:30, and 30 minutes to get into the buffet. Most of the hot food (scrambled eggs, oatmeal, sausage) was completely cold. The coffee and fresh fruit was nice enough, and the staff tried hard, but it was kind of a circus with children running everywhere. By 9:30 i'm guessing the wait was 45 minutes.
CAROL
06. Jan 2018
Atlanta, GA, USA
Enjoyed Most
The view of the falls from our room was spectacular.
Other Comments
The jacuzzi in our room wasn’t working and in less than 5 minutes a maintenance person was in to fix the problem. Great service!
Elaine
06. Jan 2018
Haldimand County, ON, Canada
Enjoyed Most
Great view of the falls.
Other Comments
It seemed to be kids day at the zoo. Not sure what it was but it was crowded with a lot of kids, noisy,and breakfast as well as the evenIng reception were a mess.
George
06. Jan 2018
Waterloo Regional Municipality, ON, Canada
Enjoyed Most
PEACE AND QUIET!!!! THE VIEW IS SOOTHING
Other Comments
disappointed in the keg this year. we come every year for our anniversary, and we didn't even get a complementary desert this year. the prices are high compared to other kegs around the area
cathy
05. Jan 2018
Hamilton, ON, Canada
Enjoyed Most
The view from our room was great. I liked that idea of having a refrigerator and microwave in the rooms.
Other Comments
The hotel was too busy, but having the honors card helped us get some services efficiently. Pool too small to hold the capacity of the people in that hotel. Food too expensive. Parking fee was ridiculous $60 per night
Charlotte
05. Jan 2018
Woodbridge, ON, Canada
Enjoyed Most
We enjoyed the breakfasts and the pool!
Sean
05. Jan 2018
Whitchurch-Stouffville, ON, Canada
Enjoyed Most
Very good customer service. Clean room and lots of towels. Ice on every floor. All staff including housekeeping very friendly. Valet parking excellent.
Other Comments
Not please with The Keg at their check in desk. Very curt and impolite. TGI Fridays were great.
Judith
05. Jan 2018
Port Colborne, ON, Canada
Enjoyed Most
room overlooking the falls
Other Comments
great experience overall. did not like the parking $60 (/day?) for valet service with no other option...
niall
05. Jan 2018
Hamilton, ON, Canada
Enjoyed Most
The room was beautiful and had an excellent view of the Horseshoe Falls. I especially appreciated the separate sitting area with TV. It's perfect for families with small children so that the adults can relax during the evening after the kids are in bed.
Other Comments
We thought the hotel was an excellent value, and would definitely look for future deals.
Jennifer
04. Jan 2018
Kitchener, ON, Canada
Enjoyed Most
The view was fantastic from the suite.
Ken
04. Jan 2018
Petrolia, ON, Canada
Enjoyed Most
The view was awesome
Other Comments
You will definitely be asked if you d like to upgrade. CAD40 for view and jacuzzi or CAD 25 for full fallsview. I was taken by surprise as the travelzoo specifically stated Fallsview prices. This statement should be corrected on Travelzoo as it is misleading.
Grace
25. Dec 2017
Singapore, Singapore
Other Comments
We booked our get away and were told we could go to the Keg that night for dinner over the phone. There was a christmas party that night and had to make other dinner plans. We were told we had a falls view room but our view was of the side of another hotel. The staff at the keg were extremely rude.
JOSH
24. Dec 2017
Plympton-Wyoming, ON, Canada
Enjoyed Most
The room with amazing fallsview and dinner at the keg.
Other Comments
The TGI Fridays in embassy is not an honest restaurant, cutting corners with the discount provided and adding additional costs to the bill.
Alikhan M
23. Dec 2017
Mississauga , Ontario, Canada
Enjoyed Most
Rooms were nice
Other Comments
Parking is too expensive and not everyone wants a valet or to be shuttled. I like easy access to my vehicle.
Jason
23. Dec 2017
Wallaceburg, ON, Canada
Enjoyed Most
The room was nice and spacious!
Other Comments
Parking is way to expensive to the point where you don't feel like you're getting a deal at all. I have never stayed at a hotel where parking is $60/day. Hopefully Hilton makes some changes to that. All in all we had a great time
Dominic
23. Dec 2017
Toronto, ON, Canada
Other Comments
They should of let Travelzoo know that the owner was having a party and booked everything up. I would of picked a different date.
Cherie
23. Dec 2017
Guelph, ON, Canada
Enjoyed Most
the veiw
Other Comments
The room rates were very good with there promotion but all restaurant and bar prices were way over priced
Anne
22. Dec 2017
Martintown, ON, Canada
Enjoyed Most
This was a great deal, which included a Fallsview room. We got a fantastic view of both the Horseshoe and American falls from our 23rd floor suite.
Other Comments
The suite was very clean and comfortable, with a bed right by the window overlooking the falls. The buffet breakfast was good, with excellent service and plenty of tables by the window looking out over the falls. There is no direct path from the hotel to the falls, so you have to walk a fairly long way around to get there - something to consider if booking in the winter. The $60 parking fee is astronomical, so we didn't park at the hotel.
Michel
21. Dec 2017
Toronto, ON, Canada
Enjoyed Most
The buffet breakfast...the big rooms ...comfortable beds ...the deals ...location
Other Comments
No free wifi ...has be done one day . Or charge $5 per day if needed . $10 per device is pricey
Joanna
20. Dec 2017
Orangeville, ON, Canada
Enjoyed Most
Comfortable suite overlooking the beautiful view of the falls in a very good price.
Excellent value vauchers
Esti
20. Dec 2017
Thornhill, ON, Canada
Other Comments
Parking is outrageous at $60. Thankfully we read the reviews and parked at the casino just a few steps away from the lobby doors for $5.
Anna
20. Dec 2017
Courtice, ON, Canada
Enjoyed Most
wonderful meal at the Keg in the same building
Susan
19. Dec 2017
Toronto, ON, Canada
Enjoyed Most
Fallsview
Other Comments
Renovations have given a new life to the property
Saurabh
19. Dec 2017
MississaugaMississauga, ON, Canada
Enjoyed Most
Location, service, view
Other Comments
would go again
Anna
19. Dec 2017
Woodstock, ON, Canada
Other Comments
Hidden fees and the alarm clock was set to 5am which woke me up. The alarm clock should have been reset by hotel staff.
Donald
19. Dec 2017
Toronto, ON, Canada
Enjoyed Most
the view, location of the hotel the coupons which really helped. I found the food prices high especially when you are on a pension. We did enjoy the Keg and Fridays the food was excellent and the staff friendly and efficient.
Other Comments
I appreciated the opportunity to upgrade for a fair price it was a wonderful room and a special treat. We also appreciated the discount for Handicap parking. The gentleman who opened the inside door for us was very friendly, helpful with directions and welcoming when you entered. He wore a sport coat and yellow scarf not a black and yellow ski jacket like the parking attendants. Starbucks as too expensive 4.00 for a scone is ridiculous.
Carole
17. Dec 2017
Saint Joachim, ON, Canada
Enjoyed Most
The atmosphere was great as was the staff and food.
Bernadette
16. Dec 2017
Toronto, ON, Canada
Other Comments
We chose not to use your too expensive parking. Your parking staff were a bit too pushy re that and not allowing time to unload
Emily
16. Dec 2017
Oshawa, ON, Canada
Other Comments
Parking is really pricey. You can park at the casino for 5.00.
Angela
15. Dec 2017
Trenton, ON, Canada
Enjoyed Most
We paid to upgrade to a ‘presidential’ suite and it was very nice room. Massage chair was a hit. The hotel is nice overall and close to casino and restaurants.
Other Comments
Parking fee is outrageous.
Kiersty
13. Dec 2017
Paris, ON, Canada
Enjoyed Most
2 room suite
Cassandra
13. Dec 2017
Woodstock, ON, Canada
Enjoyed Most
Included breakfast, drinks, casino, meal and winery voucher
Other Comments
Guaranteed Fallsview doesn't always mean you actually get a good view of the falls. Could mean you see the falls partially or only if you stand by the window looking in the opposite direction.
Joseph
13. Dec 2017
Cayuga, ON, Canada
Enjoyed Most
It was very clean and the staff was awesome. Also, best coffee in the world.
Robert
09. Dec 2017
Twinsburg, OH, USA
Enjoyed Most
The location is great. View is fantastic, well worth the money. The breakfast is a bonus.
Other Comments
The parking is not convenient and the fee is too high. $60 and the next door casino is $5 per exit. The tourist improvement fee and other charges are quite acceptable but not parking. We just parked elsewhere and walked in this winter day.
Ariel Yushan
08. Dec 2017
DraytonDrayton, ON, Canada
Enjoyed Most
Check in and the view of the falls
Scott
08. Dec 2017
Simcoe, ON, Canada
Enjoyed Most
It was relaxing and very needed time just to chill out and have fun as a couple for an evening.
Other Comments
We ate dinner at the Keg and our waitress was Melanie, she has been an employee there for 14 years, she was excellent and we really enjoyed her.
07. Dec 2017
Canton, OH, USA
Enjoyed Most
The free stuff and location
Sherry
06. Dec 2017
Burford, ON, Canada
Enjoyed Most
The views and the extra perks that came with our booking. Breakfast was amazing
Mark
05. Dec 2017
Shelburne, ON, Canada
Enjoyed Most
Clean and great view of the Falls!
kathryn
05. Dec 2017
Burlington, ON, Canada
Enjoyed Most
Great size rooms great location great view love the keg views . What more can you ask for .
Janet
05. Dec 2017
Saint Clements, ON, Canada
Other Comments
Breakfast food wasn’t hot enough
Bonnie
02. Dec 2017
Hamilton, ON, Canada
Enjoyed Most
Fallsview.
Other Comments
Parking to expensive. Shouldn’t have to pay Facility fee.
Lynda
01. Dec 2017
Neustadt, ON, Canada
Enjoyed Most
Fallsview awesome view. We think
Other Comments
We think the Faciility fee should be optional. The parking fee is way to much.
Lynda
01. Dec 2017
Neustadt, NU, Canada
Other Comments
Good breakfast view room location
John
29. Nov 2017
Toronto, ON, Canada
Enjoyed Most
The view was gorgeous and this deal was a great option!
Karli
29. Nov 2017
Sunderland, ON, Canada
Enjoyed Most
View of falls, large room
Brent
28. Nov 2017
Ayr, ON, Canada
Enjoyed Most
View from the room was great!
Other Comments
The vouchers they gave us for meals, drinks and casino free play made the value very close to free. Our suite was large and very nice and the view of the falls was amazing.
Marie
28. Nov 2017
Mayfield, NY, USA
Enjoyed Most
Close to everything
Nancy
28. Nov 2017
Maple, ON, Canada
Enjoyed Most
Fantastic view of the Falls. Great meal at the Keg.
Angela
28. Nov 2017
Scarborough, ON, Canada
Enjoyed Most
view
Burkhard
25. Nov 2017
Woodstock, ON, Canada
Enjoyed Most
fallsview room and everything else plus coupons
Paul
24. Nov 2017
Chatham, ON, Canada
Enjoyed Most
What is there not to love? It was a milestone birthday for me and I enjoyed every moment of it.
Lynda
23. Nov 2017
Vaughan, ON, Canada
Enjoyed Most
Friendly service, clean room, Managers reception....great experience once again
Lynda
23. Nov 2017
Vaughan, ON, Canada
Enjoyed Most
The room and its view
Other Comments
Great place
Rob
22. Nov 2017
West Nipissing, ON, Canada
Enjoyed Most
The location was wonderful, the staff is very friendly and helpful.
Other Comments
Very nice hotel, staff very helpful.......too bad for all the tourism fee's......they add up
Peggy
21. Nov 2017
Welland, ON, Canada
Enjoyed Most
The rooms were very claustrophobic with a tiny window and it costs $65.00 to park there and it's not even on site - had to take a shuttle to get to your car. Ridiculously overpriced!! We will not be back and would not recommend this hotel to anyone - surprised it's a Hilton hotel! Not impressed
RHIANON
21. Nov 2017
Toronto, ON, Canada
Enjoyed Most
Views, easy access to many activities
Other Comments
Very busy hotel, great location
John and Barbara
21. Nov 2017
London, ON, Canada
Enjoyed Most
very good
paul
21. Nov 2017
Thorold, ON, Canada
Enjoyed Most
View of falls, good restaurants and breakfast.
William
18. Nov 2017
Branchburg, NJ, USA
Enjoyed Most
They accommodate with no problems, we had a few and they were corrected right away. Everyone was so nice to deal with.
Other Comments
The rooms that faced "The Tower hotel" not the greatest...especially when the beds face the hotel and NOT the falls?!?! Very weird. Parking was very expensive and I didn't like the fact parking was not on site.
Dana
18. Nov 2017
Mississauga, ON, Canada
Enjoyed Most
Location, view, buffet, reception in the evening, basically everything :)
Christina
17. Nov 2017
Toronto, ON, Canada
Enjoyed Most
Spectacular view of both the Falls. Excellent cooked-to-order free breakfast. Very clean and cozy room setting. Hotel location is very convenient to all major attractions. Very good package deal offered by Embassy Suites Hotel.
Other Comments
Free room Wi-Fi would make this a perfect package deal.
Albert
16. Nov 2017
Mississauga, ON, Canada
Enjoyed Most
waiter at keg gave free dessert for anniversary and waiter at breakfast was very helpful and courteous ,and initiated accident injury report to manager
Other Comments
my wife fell in hot tub do to lack of bath mat availability , had to persuade a manager to do an incident report , bath matt came to room day later on request of housekeeping was over charged for parking had to be adjusted at ck out as result of fall spent 8hrs at emergency hospital at niagra falls , as result of fall had to cancel rest of holiday were planning to go to Hampton inn New York , did I also mention this was our 35 anniversary stay also dinner at Fridays' was a disaster also spent $81 dollars on food that was not fit for a dog waiter forgot silverware had to ask wife wanted mash potatoes instead of Frys was given as an after thought that were ice cold gave waiter tip in change no thanks was given
Ron
15. Nov 2017
Waterford, ON, Canada
Enjoyed Most
Views
David
15. Nov 2017
Burlington, ON, Canada
Enjoyed Most
View
Other Comments
Great staff, loved the suite, liked the extra's provided (coupons, breakfast, social drinks etc.)
Frank
15. Nov 2017
Port Hope, ON, Canada
Enjoyed Most
Viewing the falls from the room was wonderful! The breakfast was very busy but lots of food and it was great that it was included in the price.
Other Comments
We parked at the Casino and walked over. Saved a lot of money on parking.
Sean
15. Nov 2017
Whitchurch-Stouffville, ON, Canada
Enjoyed Most
The great upgrade based on our previous visit
Anthony
14. Nov 2017
Ajax, ON, Canada
Enjoyed Most
The rooms were great. Dinning was also very good. Great location as well.
Rodney G
02. Nov 2017
Severn, ON, Canada
Enjoyed Most
The view. We received a 2 room suite on the 39th floor.
Other Comments
The floor was currently under construction between 8-5pm. This wasn't a problem at check-in, but we did hear the noise in the morning before check-out, but it was not unbearable.
Kara
14. Nov 2017
Oshawa, ON, Canada
Enjoyed Most
Definitely the ambience - room was lovely and had an amazing view of the Falls
Other Comments
The overnight parking rate is exorbitant!
Dennis
14. Nov 2017
Mississauga, ON, Canada
Other Comments
The Valet parking is definitely overpriced for hotel guests at $60/day. And the car wasn't even driven to the door for us, but we had to take the shuttle to get to our cars. Maybe Travelzoo can notify interested customers about this catch?
Monique
14. Nov 2017
Markham, ON, Canada
Enjoyed Most
Breakfast and cocktail hour was a great surprise and give this hotel an added touch that separate it apart from the rest
Other Comments
My family and I had an amazing time. My room was situated too high and too too much of the back of the Falls I went to reception to ask for a better view unfortunately i was told it was 75.00 to upgrade. Other than that and the 2 hr wait at the keg for a window seat we had an unforgettable and memorable experience at your hotel. Thank you.
Kempatie
14. Nov 2017
Hamilton, ON, Canada
Enjoyed Most
Location, Ambience, Free Breakfast, spacious room
Other Comments
Great Hotel, I have stayed in many hotels in the Falls. This one is one of the best.
Tom
13. Nov 2017
Grimsby, ON, Canada
Enjoyed Most
Just a night away with the kids to enjoy a meal and look at the falls, great location.
Other Comments
Did not enjoy the staff at the Keg, the 2 young ladies at the door seemed more interested in their conversation then customers (this happened twice Thursday, November 9/17 8PM), was quite annoyed by this, not sure I will go back. Although the server was very good.
Jane
13. Nov 2017
Hamilton, ON, Canada
Enjoyed Most
Very clean room! And superb location
Other Comments
Grest staff
Frances
11. Nov 2017
Eagle Lake, ON, Canada
Enjoyed Most
Location and view.
Other Comments
Although I gave this hotel 5 stars because I truly enjoy the location and accommodation, I struggle with the price of PARKING. The valet parking is $60cd/$43us. The problem is it is not truly valet parking. You drop of your keys when you arrive at the hotel as usual for valet parking. However, you are driven by shuttle bus to a lot 5 minutes away to retrieve your vehicle. We waited outside in the cold to catch the shuttle. Apparently this change was implemented 6 months ago. I was told the on site parking was under renovation and would have cost $80 per night. I understand parking is expensive at the Falls. I have been many times. However, the term "valet" is misleading.
Kathleen
11. Nov 2017
Burlington, ON, Canada
Enjoyed Most
Actual value for money if u use the extras included and found other parking across the street is good
Other Comments
The room had t been used or cleaned in awhile. Very dusty, clocks not changed from daylight savings time.. front desk did not record Hilton information so had to go back. Elevators slow and big lineups for breakfast and drinks. Quality of food and drinks has gone down and cheapened since last there. Parking fee of $60 ridiculous. Room very small and view minimal. Bed not really king size. No bath tub in room, just a shower
Diane
11. Nov 2017
Burlington, ON, Canada
Enjoyed Most
Good view of the falls, open the curtain in the morning to see the falls from my bed,
Howard
10. Nov 2017
Toronto, ON, Canada
Enjoyed Most
Great package deal with fabulous breakfast choices, convenient location, room with view of Falls and helpful staff.
Neil
10. Nov 2017
Kitchener, ON, Canada
Enjoyed Most
The view
Other Comments
The hallway on the twentieth floor was cold
John
10. Nov 2017
Grand bend, ON, Canada
Enjoyed Most
The views are spectacular. The suite was great with a separate lounge area. Very clean.
Debra
09. Nov 2017
Amsterdam, NY, USA
Enjoyed Most
Beautiful view of Falls. Room, keg restaurant
Dana
02. Nov 2017
North Bay, ON, Canada
Enjoyed Most
Everything, it was just perfect all around.
dan
02. Nov 2017
dupoint, PA, USA
Enjoyed Most
Location and the Keg on the 9th floor
Other Comments
The only concern is the parking cost of $60 Cdn. per night. This is way too expensive. We parked a block away at the Niagara Casino for $5 Cdn.
Louis
09. Nov 2017
Strathroy, ON, Canada
Enjoyed Most
The view from the room
Other Comments
Everyone was so friendly
09. Nov 2017
Chatham, ON, Canada
Enjoyed Most
Easy check in, parking great staff.....
Gary
08. Nov 2017
Grand Bend, ON, Canada
Enjoyed Most
Food, bed were comfy, service was very warm and professional
Other Comments
The new parking arrangement is far to expensive at $60.00 a night
Leroy
08. Nov 2017
Lion's Head, ON, Canada
Enjoyed Most
Location
Lynda
08. Nov 2017
Binbrook, ON, Canada
Enjoyed Most
This time we enjoyed TGI Fridays on sight instead of needing the car to go out for a meal. I am unable to do much walking, so for us to go out every time we would have to have the car! This was very convenient since it was also rainy the two days.
Other Comments
I would really like to see cash coin operated vending machines in place of those tokens left in the room. I think that is the ONLY negative.... the cost of those used against the room!
Henry
08. Nov 2017
Kitchener, ON, Canada
Enjoyed Most
The rooms are nice and the beds are comfortable.
Other Comments
Price per night was advertised as $95 per night actually cost $119,00 per night. When asked why they said the advertised price was in US dollars they converted it to Canadian. They also wanted to charge $60 per night for parking, which is ridiculous.
Gary
08. Nov 2017
Windsor, ON, Canada
Enjoyed Most
Hotel is right at the Horseshoe falls and is the best hotel for falls view in all of Niagra Falls. Hotel rooms are floor to ceiling windows which makes it even more enjoyable to watch from. Nice hotel which is close to lots of different things to do/eat within an easy walking distance. Parking at the hotel is a little pricey (more then $50 and requires a shuttle to get your car) so casino parking a block away is a smart option with very little inconvenience.
Shelley
08. Nov 2017
Toronto, ON, Canada
Enjoyed Most
Proximity to the falls and casino. Also very close to bars and places to relax in.
Alex
07. Nov 2017
Pickering, AB, Canada
Enjoyed Most
The spacious room and the Falls' view from the room.
Other Comments
Waiting for checkin was too long. I waited for over half hour just for checkin. This was probably the longest wait time for a hotel checkin.
Alan
07. Nov 2017
Markham, ON, Canada
Enjoyed Most
Location, vouchers, price, comfort
Other Comments
Might need more housekeeping staff. Room wasn't ready till well after 5. They upgraded the view in compensation for the inconvenience but am sure they wouldn't have had enough rooms for all the guests waiting till 6 for their rooms. Staff held their composure during the chaos. I'm not sure I'd have done so well. It was a great "staycation" for us.
Mary Ann
07. Nov 2017
Guelph, ON, Canada
Enjoyed Most
Room and fallsview
Sony
07. Nov 2017
Orillia, ON, Canada
Enjoyed Most
close to Casino & fall.
Other Comments
Parking cost is too high.
Paula
07. Nov 2017
Newmarket, ON, Canada
Enjoyed Most
The room we were given was great we had a view of the falls, which was the same room I had taken my 90 year old aunt to a couple years prior and she just sat in the chairs and was totally amazed at the falls it was great because she would not have been able to walk to the Falls
Other Comments
One thing I was really disappointed in was the $60.00 charge to have your car parked and also the fact that you had to pay $10.00 if you wanted to sit by a window when having breakfast.
Gloria
05. Nov 2017
Sombra, ON, Canada
Enjoyed Most
Proximity to falls, clean rooms and good service
Other Comments
The front desk staff were courteous and accomodating
Luke
04. Nov 2017
Vaughan, ON, Canada
Enjoyed Most
Jessica on the front desk was amazing
Wendy
03. Nov 2017
Angus, ON, Canada
Enjoyed Most
Good value, very comfortable bed.
Agnes
03. Nov 2017
Toronto, ON, Canada
Enjoyed Most
Spacious room, good view
Other Comments
None
Choy Chu
03. Nov 2017
Brentwood, NY, USA
Enjoyed Most
View
Breakfast
pat
03. Nov 2017
Phila, AL, USA
Enjoyed Most
Room size and view of falls. Entire site was very clean.
Other Comments
We will definitely be coming back!
chris
02. Nov 2017
Goodwood, ON, Canada
Other Comments
As advertized.
01. Nov 2017
Mississauga, ON, Canada
Enjoyed Most
relaxing in a nice hotel and viewing the Falls
David
01. Nov 2017
Washago, ON, Canada
Enjoyed Most
Lovely room with a great view of the Falls.
Other Comments
While the Evening Reception and Breakfast add value to the hotel package, they are both so busy that they aren't really enjoyable.
Lillian
01. Nov 2017
Guelph, ON, Canada
Enjoyed Most
L accès au Gym 24/24 hrs. La vue sur les chutes était aussi incroyable de notre chambre le 2501. Le déjeuner et collation du 4 à 6 était très bien.
Other Comments
Leurs membres des services à tous les niveaux étaient excellents.
Richard
01. Nov 2017
Clarence Creek, ON, Canada
Enjoyed Most
The view ! Supper at the Keg was good too.
Jim
31. Oct 2017
Durham, ON, Canada
Enjoyed Most
Beautiful comfortable room with breathtaking view. Breakfast was great and friendly staff, in particular , valet, cooks and servers for breakfast.
Other Comments
We are locals who wanted to get away for a night and sleep in for once as we have young children at home. When we checked in we were offered an upgrade to larger room with better view and jacuzzi for $35 extra. We took them up on it and were women with hammering/ construction next door right behind our bed which started at 6 am. When we complained, they confirmed that yes they were doing construction on our floor starting at 6 am. We saw the construction guys coming out of room next to us. After being put on hold several times, thry offered us a free movie, then late check out for free which was useless to us since we needed to be back home before regular checkout. I asked to speak to supervisor and was put on hold again and they finally said they would reimburse the upgrade fee. Why would they put us there to begin with knowing about the construction. I suspect they must get commission for the up sale?? And then to have to fight to even get the upgrade reimbursed. This ruined our entire experience. Wasn't impressed with the $60 parking fee, tourist tax( not tourists but locals) and $20 for a movie rental.. not much of a deal after all that.
Tiffany
31. Oct 2017
Welland, ON, Canada
Enjoyed Most
View. Keg restaurant.
Other Comments
Parking very expensive ($60) considering you have to take shuttle bus to retrieve your vehicle.
Barry
30. Oct 2017
Oakville, ON, Canada
Enjoyed Most
The VIEW!!!!!!
Richard Pershing
29. Oct 2017
Alpharetta, GA, USA
Enjoyed Most
Without a doubt this hotel has the best view of the Falls, and The Keg is located right in the hotel.
Other Comments
The rooms are competitive with the Hilton. The view is better.
Parking is expensive, though ($60. Canadian, $43 U.S. for valet parking). The casino parking lot is half a block away and ranges between $5 and $20 depending on the day - more expensive on weekends, obviously).
Edmond and Mary
28. Oct 2017
Waterloo, ON, Canada
Enjoyed Most
everything :)
Denis
28. Oct 2017
Ottawa, ON, Canada
Enjoyed Most
the room and view
Other Comments
excellent buffet breakfast
LAURIE
28. Oct 2017
Toronto, ON, Canada
Enjoyed Most
The room and view was spectacular.
Other Comments
first of all the heat was not working so we had to call for a serviceperson to come.. When we arrived the valet said it would cost $60. for them them to bring our vehicle away or we could do it ourselves. I assumed(big mistake) that this would include bringing it back just like the last trime we stayed.(last time it did NOT cost $60. ) The next morning we had to take a shuttle to get our car. Also we had to pay tourist tax on the car parking and on the room. WE ARE NOT TOUrists. We live 45 minutes away and I was born in the falls.
wendy
28. Oct 2017
Haldimand County, ON, Canada
Enjoyed Most
The view.
Valerie
27. Oct 2017
Caledonia, ON, Canada
Enjoyed Most
GREAT!!!!!
27. Oct 2017
Chicago, IL, USA
Enjoyed Most
Everything was super!
27. Oct 2017
Chicago, IL, USA
Enjoyed Most
View, location, convenience
Other Comments
The staff did not inform us the ‘tourist improvement fee (approx. $11.00) was voluntary....really $11.00!
Doug
25. Oct 2017
Claremont, ON, Canada
Other Comments
The power was out room was Hot no breakfast
Looking for compensation
Like a complementary stay
Anthony
02. Oct 2017
Ajax, ON, Canada
