Niagara Falls
$111 & up – Niagara Falls Stays w/Dining & Slot Credits, Reg. $343
Four Points by Sheraton Niagara Falls Fallsview
Great Price
About the Hotel
Varuni Sakhalkar
Deal Expert
Why We Love This Deal
Great Price
Take a break in Niagara, where stays at this Sheraton property include winery-touring passes, dining credits and more.
What's Included
- Check in most Sundays-Thursdays:
- $111 per night ... Nov. 2-28; Dec. 1-19; Jan. 5 - March 31
- $124 per night ... Oct. 14-31
- Friday and Saturday stays are also discounted
- All stays include:
- Accommodations for two in a king or two queen room with a city view
- Dining credits: $70 for Ruth's Chris Steak House, $20 for Vittorio's Italian Eatery, $15 for East Side Mario’s Italian Eatery & Bar and $15 for IHOP
- $25 slot play credit at Fallsview Casino or Casino Niagara
- Access for up to four people to family-friendly attractions at Niagara Falls Fun Zone and Captain Jack's Fun Center (excluding a $10-plus-tax facility fee per person, per venue)
- Wine country touring passes including either wine tastings for two or buy one, get one free tours at Peller Estates and Trius Winery, as well as tastings at both Wine Country Vintners locations
- Chocolate FX tour and tasting for two adults
- Admission for two to Yuk Yuk's Niagara Falls (Thursday nights only)
What You Need to Know
- Price based on up to two guests sharing a room
- Children 17 and under stay free of charge when using existing bedding (do not include children in the total number of guests when booking); additional adults are $23 more per night
- Refundable price; 72-hour cancellation policy applies
- Free Wi-Fi
- Valet parking and self-parking on deck is $57 per night plus tax; nearby self-parking is $31 per night plus tax (fees subject to change)
- Not pet-friendly
- For more details, including information about the included vouchers' restrictions or minimum spends, see "Policies" and "Amenities" sections
Enjoyed This
( See All 326 Member Ratings)
"All is good, but the parking is expensive."
James
1. Oct 2019 - Las Vegas, NV, USA
Why We Love This Hotel
- One block from the Falls and connected to the Fallsview Casino, with one of the largest gaming floors in the world
- Features an indoor pool, two hot tubs, a fitness centre and four dining and refreshment options
- Complimentary Wi-Fi throughout
Overview
The Four Points by Sheraton Niagara Falls Fallsview is well situated, right in the heart of the Niagara entertainment district, close to major attractions and a block from one of the world-famous natural wonders, the roaring Falls. This hotel features a variety of on-site dining options and is connected by an indoor glass walkway to the Fallsview Casino, which has more than 3,000 slot machines.
Guest rooms have views of the city, the Upper Niagara River or the Falls. They are equipped with one king or two queen beds, traditional furnishings and a flat-screen TV with in-room movies and video games. Wi-Fi and bottled water are complimentary.
Guests can kick back at the indoor swimming pool, soak in the two hot tubs with waterfalls or work up a sweat at the fitness facilities.
On-site parking is available: Valet and on-site parking is CA$35 per night plus tax; self-parking off-site is CA$21 per night plus tax (fees subject to change).
Amenities
General
- Infant cots / cribs
- Bar
- Newspaper / magazines
- Games room
- Gym / fitness center
- Hot Tub / Jacuzzi
- Indoor pool
- Restaurant
- Nightlife / entertainment
- No pets allowed
- Extra beds (fees apply)
Services
- 24-hour front desk
- Concierge service
- Express check-in / checkout
- Laundry / dry cleaning
- Room service (limited hours)
- Business center
Room amenities
Pay-per-view / movies on demand (fees apply)
Fridge available on request: $20 Fee
- Air-conditioning
- Central heating
- Coffee / tea-making facilities
- Iron and ironing board
- Safe
- Sitting area
- Flatscreen TV
- iPod/iPhone docking station
Internet
- Complimentary Wi-Fi throughout the hotel
Bathroom
- Bathtub
- Hair-dryer
- Separate shower
- Luxury toiletries
Parking
- Parking (fees apply)
- Valet service (fees apply)
Accessibility
- Accessible bathroom in some rooms
- Accessible meeting room
- Accessible parking
- Accessible path of travel
- Accessible pool area
- Accessible restaurant
- ADA compliant rooms
- Facilities for guests with special needs
- Roll-in shower
- Wheelchair accessible
Policies
Check-in:
Standard Time is 4pm.
Minimum age required to check in: 18.
Checkout: Standard Time is 12pm.
Children and additional guests:
Children 17 or under stay free of charge when using existing bedding. Rooms are based on double occupancy.
Cot available upon request: free of charge.
Extra bed available upon request, for older children and adults: C$15 plus tax per day.
Extra guest charges will apply as follows:
C$15 plus tax per night for older children and adults.
Pets: No pets allowed.
Fees:
A 10% Daily Mandatory Charge (listed as Service Charge) applies and is included in the total price shown on check-out.
A Municipal Accommodation Tax of CA$2.00 plus tax (13%), per room, per night, totaling CA$2.26 is additional and will be charged to your total bill on checkout.
Credit card guarantee required. A security deposit of CA$200 is required upon arrival for incidental charges. This deposit is fully refundable upon check-out and subject to a damage inspection of the property.
Parking fees apply:
Valet parking: CA$40.00 (subject to tax) per night
Self-parking on Deck: CA$40.00 (subject to tax) per night
Self-parking Off Site: CA$21.00 (subject to tax) per night
Parking fees are an estimate and are subject to change at any time.
Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.
Additional details:
Additional amenities include pay-per-view / movies on demand (fees apply).
Fridge available on request: CA$20 Fee.
Restaurant/ Voucher Information
Have a Question? Contact Travelzoo.
- 1-877-966-0000 U.S. and Canada (toll-free)
- +44 (0) 20 3564 9000 UK & Europe
- +61 (2) 8880-0246 Australia
- Email Us
Customer Service available Mon-Fri, 10am-6pm AET
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.
Enjoyed This
(326 Member Ratings)
(326 Member Ratings)
Ratings & reviews reflect verified member feedback for Four Points by Sheraton Niagara Falls Fallsview (part of Fallsview Group) over the past 15 months.
Show ReviewsHide All
Ratings & reviews reflect verified member feedback for Four Points by Sheraton Niagara Falls Fallsview (part of Fallsview Group) over the past 15 months.
3.9
Ambiance
4.5
Location
3.9
Rooms
4.4
Quality of Service
4.1
Value for the Money
Enjoyed Most
Nice mattress.
Other Comments
No cleanliness. Dim lighting. Coupons not worth it. No fridge in room. Air circulation not good.
Kamalpreet
03. Oct 2019
Brampton, ON, Canada
Enjoyed Most
All is good, but the parking is expensive.
James
01. Oct 2019
Las Vegas, NV, USA
Enjoyed Most
We went to Niagara Falls for a girls weekend.
The location was exactly what we needed, we walked everywhere
Deanna
30. Sep 2019
Woodstock, ON, Canada
Enjoyed Most
It was an 80th birthday celebration and was very relaxing
Betty
28. Sep 2019
Guelph, ON, Canada
Enjoyed Most
The location was perfect, so of course the hotel was sold out/busy. The staff was wonderful. The physical building, halls and rooms need upgrading.
sandra
22. Sep 2019
Kawartha Lakes, ON, Canada
Enjoyed Most
Also with your package came a70 dollar coupon for supper at Chris and Ruth which we could not use because it was closed for the evening which no one told us the day before when checking in. We could of went there that night
And no fridge in room found that really strange
Called travelzoo and the girl said nothing she could do about it. That’s the reason we went there. The coupon is only good till nov 30. Can’t be bac there before then. It really put a damper on our plans
Other Comments
Pulled ottoman that was under table between 2neds and looked like it hasn’t benn vacuumed for a while
Turned shower on and was a mist coming from shower broken sheer head had to put a towel on top of shower head to stop mist coming out of shower into bathroom you think kousekeeing would notice that when cleaned.
The rug looked dirty
And cobweb hanging from ceiling when sun shined on it
Beds were good and no bedbugs thank goodness
Was on 4th floor and add said it’s overlooking city. We could only see the casino
Marie
19. Sep 2019
Wallaceburg, ON, Canada
Enjoyed Most
Good price for the room but vouchers were not worth it
Lynne
13. Sep 2019
Timmins, ON, Canada
Other Comments
The parking is across a busy road, and an extra$20. Extra fees added on made ot well over the booked fee.
sheri
09. Sep 2019
Reese, MI, USA
Enjoyed Most
Location.. I would recommend for location only. But there are other hotels that connect to the casino. Will probably try one of those next time.
Other Comments
"The City view". This consisted of rooftops of other buildings, and the back of other buildings.
Our bathtub did not drain. There was no one to fix it and my husband was not able to take a shower after I had mine as there was too much water in the tub. Valet parking was a joke!
Hotel needs a face lift.
Aida
13. Aug 2019
Whitby, ON, Canada
Enjoyed Most
Liked the sky bridge access to cross the street and get to places quickly. Also liked that you had several good restaurants around - IHOP and Ruths Chris in the building and quick access to reatuarants in/near the casino.
Sharan
25. Jul 2019
Huntersville, NC, USA
Enjoyed Most
The Tour desk clerk was really knowledgeable.
Other Comments
The deals weren't real. Every rebate we got ended up costing more than going else where. 70$ - 15$ is 55$ for breakfast. Outrageous!!!
Stephane
20. Jul 2019
L'Ange-Gardien, QC, Canada
Other Comments
Check in time was very late! We had to move to alternate rooms as the original ones were still not ready at 4.30 pm
Lynn
17. Jul 2019
Toronto, ON, Canada
Enjoyed Most
The hotel has great location however, we were not given upper floor room instead we were told the hotel is completely booked and there were no other rooms except on 2nd floor available. Wish i would have known earlier. I thought rooms are available after 4 PM so was surprised.
Other Comments
2nd floor rooms require more lighting or window brightness as it is too dark.
Lalit
29. Jun 2019
Toronto, ON, Canada
Enjoyed Most
Enjoyed the hotel and area. Great package, excellent value.
Gordon
26. Jun 2019
Peterborough, AB, Canada
Other Comments
Old smelly rooms
Deals weren’t good
RABINDRA
16. Jun 2019
Toronto, ON, Canada
Enjoyed Most
It’s connected to Fallsview casino.
Other Comments
The rooms were older and although there were food discount vouchers, the conditions on the vouchers offset the perceived deal.
RABINDRA
16. Jun 2019
Toronto, ON, Canada
Enjoyed Most
KK
Other Comments
Blackout blinds would be nice. Sun is too bright early.
Stephen
15. Jun 2019
Toronto, ON, Canada
Enjoyed Most
Lovation
Other Comments
Room was looking into a wall and the room cleanliness was poor
Claudio
12. Jun 2019
Mississauga, ON, Canada
Enjoyed Most
Location was good.
Other Comments
Room was very mediocre. Pillows were not clean, room was noisy do to creaking pipes. Very slow elevator service.
Jesse
11. Jun 2019
Mississauga, ON, Canada
Enjoyed Most
Location
Other Comments
Great location and didn't over price on self park and great location for self parking .
Janet
04. Jun 2019
Saint Clements, ON, Canada
Enjoyed Most
Pool was nice
Other Comments
Customer service. I tried to call lost and found because some very important prescription meds were left in the room when we checked out. Lost and Found Dept. would not pick up the phone the first four times I called. Finally they told me they would not call me back and tell me that they did not find the meds. Right from the beginning the operator refused to let me talk to the manager or have someone walk down to the Lost and Found. She said the Lost and Found was on the second floor and they basically could not be bothered to walk down a flight of stairs to get them on the phone. These pills regulate the rhythm of my heart. Critical. I just wanted an answer. Vouchers advertised in the package.were misleading. Better off to pay less for the hotel without the vouchers since mostly they were really coupons that could be found free in the shopping center. . Still not sure if they charged me twice for the room. The loud music of a nightclub outside our window disturbed our sleep and played late into the night. Many people were complaining.
Sara
03. Jun 2019
Lakeland, FL, USA
Enjoyed Most
That all the restaurants and amenities were attached right to the hotel
Leanne
25. May 2019
Paris, ON, Canada
Enjoyed Most
Proximity to attractions and covered overpass.
Max
24. May 2019
MississaugaMississauga, ON, Canada
Enjoyed Most
Hotel was ok, the other items in the package were disappointing.
Other Comments
All of the other items in the package were simply unusable because of the fine print restrictions.
Valentin
22. May 2019
Rockford, MI, USA
Enjoyed Most
Remodeled room
Sharon
18. May 2019
Ransomville, NY, USA
Enjoyed Most
Easy to get around to enjoy all the amenities.
Norinne J.
18. May 2019
Cambridge, ON, Canada
Enjoyed Most
Very handy to the Fallsview Casino
William
17. May 2019
Winona, ON, Canada
Other Comments
Great location, clean rooms, friendly staff
Marek
14. May 2019
London, ON, Canada
Enjoyed Most
The comfortable bed!
Colette
11. May 2019
Ajax, ON, Canada
Enjoyed Most
Convenient walk to the falls.
Colette
10. May 2019
Ajax, ON, Canada
Enjoyed Most
close location to the casino and restaurants.
bably
09. May 2019
Brampton, ON, Canada
Other Comments
The pillows lack of response to have our toilet repaired, room amenities only 2, lack of care of these issues checking out. It was a very rushed check in despite it was not busy at all.
Ray
09. May 2019
Cobourg, ON, Canada
Enjoyed Most
Location, attached to the casino and a great walk out to see the falls.
Kelly
08. May 2019
Washago, ON, Canada
Other Comments
Loud noise and screaming at 4:00 am. Didn't sleep much after
Lynn
01. May 2019
Chelmsford, ON, Canada
Enjoyed Most
Location very friendly and helpful clean rooms !
Other Comments
A bottle of wine was delivered within 10 mins after our check in for our anniversary! Pretty special!
30. Apr 2019
Guelph, ON, Canada
Enjoyed Most
The hotel itself wasn’t bad. I was disappointed to be on the ground floor and not being able to sleep.
Other Comments
The deal says the rooms are on floors 2-17 and we were given a room on the ground floor. It seemed really noisy above us. People were loud in the hall... yelling at 4am. The room was way too hot as well. I didn’t even sleep.
Beatrix
30. Apr 2019
Mississauga, ON, Canada
Enjoyed Most
Access to Casino Bldg
Chandrakant
30. Apr 2019
Toronto, ON, Canada
Enjoyed Most
Amenities and location for the price
Pauline
30. Apr 2019
Timmins, ON, Canada
Enjoyed Most
Clean room. Helpful staff
Lee Ann
26. Apr 2019
RockwoodRockwood, ON, Canada
Enjoyed Most
The actual hotel was just Reno and the room was very nice.
Other Comments
I booked this hotel because they offered $70 for Ruth Chris, $15 off iHope, $20 off Friday’s, plus wine tour, chocolate factory tour, $25 free play at the casino.
My reason for not liking the offer is that don’t tell you that you have to pay an additional $21 or $31 to park depending on where you park, p,us the food coupons are really unusable. At Ruth Chris one steak is $77, alone, potatoe is $16 plus, plus plus and you need to purchase two entrees to use the coupon, I would still have to pay over $100 to use the coupon. It is the same for the other restaurant coupons offered. We went to aiHop for breakfast and again you have to purchase 2 entrees to use the $15. We ordered breakfast for both of us, We had two eggs, 2 pieces of bacon, hash browns, coffee and juice our bill was $52 which is totally unacceptable. We were not able to use the other offers because we were only there for one night. The reason we booked this hotel was because it was a good price, it when we had to add in the dinner and breakfast it ended up costing us too much. We should have just stayed at the hotel and ate elsewhere but you don’t know the prices at to these restaurant until you are sitting and looking at the menu, at that point we should have left.
Tony
19. Apr 2019
Kemptville, ON, Canada
Enjoyed Most
We had real fun in the Casino as we each sat at a machine and pushed buttons to hours on end with nary a word said- real social isolation is siting pouring money into a slot machine
George R
18. Apr 2019
Toronto, ON, Canada
Enjoyed Most
Central location
Other Comments
Fridges for all the rooms - at no cost
Angela
17. Apr 2019
GRAND VALLEY, ON, Canada
Enjoyed Most
The ease of the check in and out. The staff was very friendly and the room was very nice and comfortable.
Lindsay
13. Apr 2019
Whitby, ON, Canada
Enjoyed Most
The most comfortable bed in the world. I wish I could but one.
Other Comments
Didn’t like the first room. No view. Lack of ice machines, they are not on every floor.
Marlene
13. Apr 2019
Burlington, ON, Canada
Enjoyed Most
If you played at the casino free parking.
Other Comments
I tried their green program but not for me !
Denise
13. Apr 2019
Elliot Lake, ON, Canada
Enjoyed Most
Excellent service
Other Comments
Our mattress was not so good! We’ve definitely had better although we appreciated the quiet room.
Cassandra
13. Apr 2019
Woodstock, ON, Canada
Enjoyed Most
Location
Other Comments
We have stayed here on many occasions and have never had a bad experience. Excellent hotel
Cecilia
10. Apr 2019
Milton, ON, Canada
Enjoyed Most
Close to casino
ANNA
08. Apr 2019
Caledon, ON, Canada
Enjoyed Most
Being upgraded to a King size bed and fallsview view
Grace
06. Apr 2019
St. Catharines, ON, Canada
Enjoyed Most
Location
Other Comments
Room service was a disappointment
Ordered wine for a price of $39 and was charged $72 !
Told it was EAst Side Mario not Hotel ?
Still unresolved at this point
Mark
04. Apr 2019
Prince Edward, ON, Canada
Enjoyed Most
convenience
wesley
02. Apr 2019
merlin, ON, Canada
Other Comments
A bit noisy because of work being done outside
Aruna
02. Apr 2019
Aurora, ON, Canada
Enjoyed Most
The walkway to the casino
Other Comments
Most convenient hotel for a casino weekend!
Gail
02. Apr 2019
Pickering, Ontario, Canada
Other Comments
Did not like the pillow options provided, and the sheets felt too heavy. Bathroom lacked some quality of life things, like towel racks/extra hooks
Dennis
22. Nov 2018
Mississauga, ON, Canada
Enjoyed Most
Location
David
22. Nov 2018
Orchard Park, NY, USA
Other Comments
Not to sell the rooms just next to those rooms are under construction
Paul
20. Nov 2018
Markham, ON, Canada
Enjoyed Most
location was convenient to area attractions
Stephen
18. Nov 2018
Manchester, CT, USA
Enjoyed Most
Front desk clerk who checked us in was extremely nice and polite. The view is good. Towels and water pressure very good. Bed comfortable .
Other Comments
The reason I bought the deal was to see the yuk-yuk's show. We mentioned it when we checked in . There was no show that night. Our vouchers said Thursday night only and we were there for Thursday night! Front desk manager was very unaccomodating and would not give us a late check- out which would have allowed us to attend the Friday night show. They must do this all the time. They need to update washrooms- the back of the door is peeling at floor level and the tub is scratched. One hot tub had non-functioning jets. Dinner coupons bring meal prices down to merely expensive and over-priced. East Side Marios had at least 6 tables that needed bussing when we went in but the staff looked very relaxed. Place was nearly empty. We left there without ordering.
Ann
31. Mar 2019
Collingwood, ON, Canada
Enjoyed Most
You didn’t have to drive anywhere, all you needed was right there.
Other Comments
The pillows were a bit lumpy, could use more comfortable pillows.
Erika
30. Mar 2019
Mount Pleasant, ON, Canada
Enjoyed Most
the reasonable room rate and bonus coupons for attractions/restaurants.
Jocelyne
29. Mar 2019
Langton, ON, Canada
Enjoyed Most
great location with everything we needed to do connected and didn't have to go outside
Other Comments
the folks at the front desk were very helpful in checking us in
stella
24. Mar 2019
Simcoe, ON, Canada
Enjoyed Most
Hotel room was great , staff was extremely accomidating
Other Comments
Location was excellent
David
23. Mar 2019
Whitby, ON, Canada
Enjoyed Most
It was quiet the king size bed was great and the room size
Other Comments
Close to alot of entertainment or just going out walking without you g outdoors always something yo see
Kathy
23. Mar 2019
Ridgetown, ON, Canada
Enjoyed Most
The free Comps, yuk yuks, casino play, meal discount. The only problem trying to book yuk yuks from home. I even called yuk yuks, no answer....called the hotel, they could not help.....finally switched from my I pad, to the iMac....got to in! Just saying so others will be aware. The same thing happened to the couple who were seated with us.
Other Comments
Nice hotel, very central, good price this time of year.....
Sue
23. Mar 2019
Kincardine, ON, Canada
Other Comments
Ruth Chris - opportunistic waiter Jason tried to raise the bill to enable a larger tip- shame on him for forcing things on us that we didn't order
Natasha
23. Mar 2019
Ottawa, ON, Canada
Enjoyed Most
Easy location to get to, great access to other venues
Other Comments
I would return for another visit.
Patricia A.
21. Mar 2019
Niagara Regional Municipality, ON, Canada
Enjoyed Most
Very convenient location
Haven
19. Mar 2019
Whitbey, ON, Canada
Enjoyed Most
Convenient location, wine tasting vouchers, slot vouchers
Other Comments
The surrounding restaurants - Italian downstairs, and Outback down the street have inflated prices, even after the discount vouchers and considering the Canadian/US exchange rate.
Anna Margaret
19. Mar 2019
Port Allegany, PA, USA
Enjoyed Most
Location
Other Comments
Noise no insulation between rooms. Old hotel.
Shlomo
19. Mar 2019
Port Stanley, On, Canada
Other Comments
There was nothing wrong with Four Points by Sheraton, my only issue was that when I booked through Travelzoo it said I would have a view of the City, our room faced a wall and if we look to the right we could see out, otherwise it was a very nice getaway.
Gary
18. Mar 2019
Ajax, ON, Canada
Enjoyed Most
I have sent an email but have not heard back yet.
Other Comments
Room service. A simple Breakfast for 2 cost 70.00 and came burnt and poorly cooked. All came in a brown paper bag missing all side items.
Reta
13. Mar 2019
Mississauga, ON, Canada
Enjoyed Most
Check in Brittany was breeze. Very friendly.
Other Comments
Spacious room and connect to casino.
Alicia
12. Mar 2019
Toronto, ON, Canada
Enjoyed Most
staff very accommodating.
Other Comments
hotel was clean, but dated.
sheryl
02. Nov 2018
west orange, NJ, USA
Other Comments
We could not sleep in becuse of construction
02. Nov 2018
Scarborough, ON, Canada
Enjoyed Most
Great friendly staff. Large spacious room. Location and walkways to shops restaurants and casino. View of falls. Walking distance to attractiom
Other Comments
Great deal through Travel Zoo. Great spot for a little getaway
debbie
09. Mar 2019
Douro-dummer, ON, Canada
Other Comments
The travel zoo rooms are the old dark rooms in this hotel. Very misleading when booking and disappointment with th room overall
Catherine
09. Mar 2019
Torontonto, ON, Canada
Enjoyed Most
easy check-in, friendly staff, nice big room, Fallsview upgrade
Other Comments
expensive parking
Ted
08. Mar 2019
London, ON, Canada
Enjoyed Most
Atmosphere and the location
Other Comments
The check in employee was amazing. Very friendly and knowledgeable. Looked after all our needs.
Luke
07. Mar 2019
Brantford, ON, Canada
Enjoyed Most
Great location.
Other Comments
Shuttle from the hotel to the Keg was a great convenience!
Karen
26. Feb 2019
Burlington, ON, Canada
Enjoyed Most
The staff at the hotel were amazing
Other Comments
The rooms were clean, renovated and cozy. Location was a covered walkway into the casino. Zero complaints, will be back.
Ryan
23. Feb 2019
Windsor, ON, Canada
Enjoyed Most
We were upgraded to a top floor room overlooking the falls without asking! We liked being able to walk indoors to the casino and we liked how close we were to other attractions.
Doreen
21. Feb 2019
Waterloo, ON, Canada
Enjoyed Most
The 2 adjoining rooms were very convenient and we had a Fallsview room. However it was spoilt by only having 1 teabag in the room and having all throw away cups and glasses! And they claim to be environmental!
Other Comments
Only 1 of the 2 lifts was working so getting up and down was very inconvenient!
Roshan
21. Feb 2019
Spencerville, ON, Canada
Enjoyed Most
Location....many restaurants, casino and the Falls all in close proximity
Other Comments
Don't like the "destination fee" should not be "mandatory" it is a voluntary fee to charge tourists just passing through. Establishments are supposed to take it off if you ask, Sheraton won't remove it from the bill
Ailsa
18. Feb 2019
Toronto, ON, Canada
Enjoyed Most
We typically stay at Sheraton on the Falls (when our grandchildren are with us) or at the Hilton when we are in Niagara Falls. This was our first stay at Four Points Sheraton Niagara Falls .... and we definitely will be back! Our arrival was delayed by one day due to poor weather, and both Travel Zoo and the Sheraton were very accommodating in changing our arrival and departure date by one day. We were greeted/checked-in on Thursday February 14th by Maria ( one of the managers). When she found out we were celebrating our 49th wedding anniversary, in addition to Valentine's day, she arranged to have a complimentary bottle of wine delivered to our room.....which was a nice touch !
Our room was very clean and appeared to have been recently updated. All the staff were genuinely friendly.... it was nice that housekeeping wrote us a "thank you" note for the gratuity we left for them. Thanks to everyone for making our visit such a happy memorable time!
Robert
17. Feb 2019
Waterloo, ON, Canada
Enjoyed Most
Ease of booking, location and promotions
Sharon
17. Feb 2019
London, ON, Canada
Enjoyed Most
The hotel was very clean room was amazing and staff were friendly and helpful.
Other Comments
I hope to come back soon for a longer stay.
Aneel
16. Feb 2019
Toronto, ON, Canada
Enjoyed Most
Access to casino
Peter
16. Feb 2019
Tillsonburg, ON, Canada
Enjoyed Most
The customer service manager took the time to listen to my concerns and offer a better stay next time
Other Comments
Accommodation in the room
No hot water
Phone did not work
At one point light switch in bathroom did not work
Shanta
07. Feb 2019
VaughanWoodbridge, ON, Canada
Enjoyed Most
Since it was bitterly cold outside during our stay, we enjoyed the ease of walking from hotel to casino, shops and restaurants without having to put warm jackets, hat and gloves on.
Victor
02. Feb 2019
Innerkip, ON, Canada
Enjoyed Most
Its central location was amazing for seeing the Falls and dining options. Yuk yuks and most of the hotel vouchers were located in or very close to the hotel which was amazing so we didn't have to go out in -30 weather.
Other Comments
Overall it was a good stay, however there are two issues I'd like to address. We booked a King bed room and when we went to check in we were offered 2 Queen rooms either riverside or falls side instead. Second, 2 vouchers that were stated at the time of booking were not accurate. The voucher for Ruth Chris was supposed to be $70 but they only gave us $50. And we didn't receive the wine tour pass at all.
In the future, it would be better if what you booked (according to the website at the time of booking) is what you actually receive at the time of check in.
Krystalline
02. Feb 2019
Toronto, ON, Canada
Enjoyed Most
Location
Eileen
01. Feb 2019
Williamsville, NY, USA
Enjoyed Most
Convenience to casino
Always reliable staff and service
Maureen
30. Jan 2019
toronto, ON, Canada
Enjoyed Most
Location
Abdul R
29. Jan 2019
Hamilton, ON, Canada
Enjoyed Most
location, and the complimentary upgrade with falls view
Other Comments
great hotel experience
Ronald
24. Jan 2019
Hamilton, ON, Canada
Enjoyed Most
We enjoyed the location and the ease of being attached to the casino and eateries without the need to go outside in the cold winter air.
Other Comments
The rooms were clean and quite comfortable.
Stephen
22. Jan 2019
NEW KENSINGTN, PA, USA
Enjoyed Most
great location & nice quiet hotel
Other Comments
having some form of entertainment/musician would be a bonus
Sylvia
20. Jan 2019
Toronto, ON, Canada
Other Comments
We had a fantastic stay:) Loella at the front desk was amazing and so very helpful.
crystal
19. Jan 2019
Welland, ON, Canada
Enjoyed Most
Being older we aren't in a hurry things really flow smoothly they don't rush you. The room we had was spacious you could just sit a read look out the window or go to the pool
Other Comments
You feel comfortable staying here rooms are spacious and the bed comfortable and you can always look out the window and see something
Kathy
19. Jan 2019
Ridgetown, ON, Canada
Enjoyed Most
Not having to go outside to visit Casino and see concert.
Karen
19. Jan 2019
Nobleton, ON, Canada
Enjoyed Most
The staff were excellent, very friendly and helpful. Everything was clean and tidy. The view from our room was spectacular. Awesome time in the Fun Zone in the lower level of the lobby and cool to be able to access so many restaurants without even having to go outside.
Natalie
18. Jan 2019
Woodville, ON, Canada
Enjoyed Most
Hotel attached to complex of entertainment by indoor walking bridge. Excellent for winter months.
Other Comments
Food at Ruth and Chris is extremely overpriced for the quality received. I would definitely recommend trying one of the other restaurants.
sandra
15. Jan 2019
OAKVILLE, ON, Canada
Enjoyed Most
The room was clean and they upgraded us to a falls view room (because it was available) at no extra charge. Staples in the room were very basic.
Elaine
15. Jan 2019
Markham, ON, Canada
Enjoyed Most
Location is perfect.
Diana
11. Jan 2019
Toronto, ON, Canada
Enjoyed Most
Just a very nice room for the price and close proximity of where o wanted to be.
Bryan
09. Jan 2019
Brechin, ON, Canada
Enjoyed Most
Yuk yuksd
Other Comments
Dinner at Italian restaurant was delicious
Alison
05. Jan 2019
Blackstock, ON, Canada
Enjoyed Most
Convenience of everything on site and not have to go outside to Restaurants etc.
Other Comments
Not happy about having to pay to park each day. Casino offered free parking if you played , someone could have mentioned that.....
Carolyn
22. Dec 2018
Essexville, MI, USA
Other Comments
The Ruth’s Chris steakhouse voucher was a bit misleading- the prices are insane and not included on their website
Lindsay
21. Dec 2018
Whitby, ON, Canada
Enjoyed Most
Clean and convenient
Sylvia
21. Dec 2018
Markham, ON, Canada
Enjoyed Most
Location of the Hotel
Murad
20. Dec 2018
Toronto, ON, Canada
Enjoyed Most
We enjoyed the location
Other Comments
The hotel staff was very friendly
Raymond
20. Dec 2018
Elmira, ON, Canada
Enjoyed Most
Beds were comfy. Good size room. Clean.
Other Comments
Hot tub was not available. Room didn't feel adequately lit. Noisy. Had to call for a fridge. Conditioner receptacle was was empty.
Iolanda
18. Dec 2018
Mississauga, ON, Canada
Enjoyed Most
Bed and pillows
Galyna
18. Dec 2018
Prospect Heights, IL, USA
Enjoyed Most
The staff and the view/location
Other Comments
Have to call to be reimbursed for 2 over charges on my bill and car was broken into and had my new Garmin stolen right out in front of the hotel and no one would take responsibility for it.
patricia
14. Dec 2018
Det, MI, USA
Enjoyed Most
Have the most comfortable beds. Better than Fallsview and Hilton
LOIS
12. Dec 2018
Kitchener, ON, Canada
Enjoyed Most
Nice room, friendly staff, fair location. The idea that you can walk to 50 or more shops and the casino all inside via heated walkways was a real plus for our December stay.
Other Comments
The package of perks turned out to not be perks at all, a $15 credit at Ihop isn't much of a credit where a coffee is 4 bucks and the cheap omelets are $20, a $70 Credit at Ruths Chris isn't much when dinner for 2 was $300 and you had to stop at burger king for a $9 Whopper on your way home just to sate the hunger you still had. Parking at the Hotel was Valet only... Offsite, in the hotels lot across the street was $21 bucks a night. They don't tell you there is cheap parking next door and free going down the block. Loved the hotel but felt like I was nickeled and dimed into double the price on everything
Gregory
12. Dec 2018
Ferndale, MI, USA
Enjoyed Most
Price/coupons
nancy
08. Dec 2018
Carrying Place, ON, Canada
Enjoyed Most
Very nicely appointed room
Other Comments
Very convenient
Rose
08. Dec 2018
Scotland, ON, Canada
Enjoyed Most
The view.
FL
07. Dec 2018
Saint Albans, WV, USA
Enjoyed Most
They recognized my birthday by providing us with a bottle of wine.
Other Comments
The coupons for the steakhouse, IHOP, wine tours etc. really don't hold any value given the pricing of the food, the fine print on the chocolate tour, others aimed at kids not seniors etc. Travelzoo would be better to cover parking costs instead ($35! while it is only $5 at casino during the week). The hotel is undergoing some renovations that guests should be made aware of in advance. We went to use the pool/hot tub and the hot tub was closed for renovation. Didn't feel like swimming in the pool literally next to the hot tub work. Also, exterior work creates some noise disturbance particularly if you you are trying to catch some zzzzs.
Michellle
05. Dec 2018
Ottawa, ON, Canada
Enjoyed Most
The promo package and location.g
Other Comments
Great television channel selection.
Peter
04. Dec 2018
Frankford, ON, Canada
Enjoyed Most
Didn’t have to leave building to get food. View was good. Room was spacious.
Other Comments
Location was good. Restaurants on site are a little expensive for a family. Breakfast for 4 was $100
Karen
04. Dec 2018
Wilsonville, ON, Canada
Enjoyed Most
The view from our rooms. The rooms were spacious and clean.
Other Comments
Staff was fast and efficient
Karen
04. Dec 2018
Wilsonville, ON, Canada
Enjoyed Most
Large, spacious, clean room, comfortable bed with good pillows.
Lorraine
01. Dec 2018
Markham, ON, Canada
Other Comments
Excellent value
Michael
30. Nov 2018
Brechin, ON, Canada
Enjoyed Most
view, location, convenience
Barbara
29. Nov 2018
Johnson City, NY, USA
Enjoyed Most
The location of the Hotel is great within easy access of the falls, Clifton Hill, casino etc. The room was large. Bathroom quite small likely to accommodate the Jacuzzi tub in the room which we didn't need. Staff friendly and helpful.
Other Comments
The enclosed walkway to the Casino, restaurants etc. is a nice feature
Deborah
28. Nov 2018
Oakville, ON, Canada
Enjoyed Most
The connection to the casino without having to go outside.
Other Comments
Awesome experience! Will stay here again.
Katina
28. Nov 2018
Rochester, NY, USA
Enjoyed Most
Friendliness
Other Comments
Ruth Chris Steak house attach to the hotel is too pricey.........
Marisa
24. Nov 2018
OakvilleOakville, ON, Canada
Enjoyed Most
Walkways to area attractions
Other Comments
The rooms are a bit dated with very small bathrooms and there is a lot of sound carry from neighboring rooms which at times was quite disturbing.
For the rate we got it was a good deal
We didn’t use the coupons though as you had to buy 2 entrees and that was too much good for us
Overall a really good deal
Indira
17. Nov 2018
Toronto, ON, Canada
Enjoyed Most
Central to the falls and the areas that we were interested in.
Other Comments
Great time and value.
Lorraine
17. Nov 2018
Cleveland, OH, USA
Enjoyed Most
room was excellent - big corner room
Other Comments
hotel would not honour some of the vouchers included in my package; did not have package ready on arrival; Ruth Chris restaurant was extremely expensive, even with the $70 voucher
sandra
17. Nov 2018
Bracebridge, ON, Canada
Enjoyed Most
Location to the Falls and the Casino
Other Comments
The toilet leaked and the windows were dirty. I could hear the construction taking place on rooms nearby after being assured that I wouldn't be able to. However, the staff was exceptionally nice and helpful.
Antonina
15. Nov 2018
Mosinee, WI, USA
Enjoyed Most
We had a package with lots of coupons for activities and restaurants. We really enjoyed this. The hotel was conveniently situated for these activities and restaurants
Other Comments
The room we had was adjoining and we could hear the TV and conversation of the occupants of that room. It was really disruptive late into the night (well past midnight). We had early morning construction outside our room which was unpleasant and unexpected.
Amy
14. Nov 2018
Kitchener, ON, Canada
Enjoyed Most
Rates and extras. Connected to casino
Sheryl l
13. Nov 2018
Hamilton, ON, Canada
Enjoyed Most
Good location
Other Comments
Construction outside window. Tv was not working. coffee pot missing in coffee machine. Carpet was dirty.
Natasha
13. Nov 2018
MississaugaMississauga, ON, Canada
Other Comments
Too many things to name
David
13. Nov 2018
Rochester, MI, USA
Enjoyed Most
Location
shannon
13. Nov 2018
Guelph, ON, Canada
Enjoyed Most
excellent location for falls , stores and resturants.
Other Comments
All staff was friendly and answered any questions.they all were very helpful.
Audrey
10. Nov 2018
Johnstown, NY, USA
Enjoyed Most
Its nice that its connected to restaurants, Hilton, the Casino and the arcade. There's not a lot of options for toddlers though. Even with the discounts, everything is overpriced (i.e. at Ihop) be warned!
Other Comments
- staff didn't offer to help out with our luggages
- room was dusty and the beddings felt dirty. The bed skirt was damaged and not fitted well. The spring box was not tucked in well. Overall cleanliness was poor.
- Shampoo, Conditioner and body wash all smell like its for men only (Activ brand)
- only soft pillows are available. Their "firm" pillows are way too soft.
- Swimming pool felt a little too cold
Blanca
08. Nov 2018
Burlington, ON, Canada
Enjoyed Most
The room was nice and the location was convenient for what we were doing.
Jennifer
07. Nov 2018
Ithaca, NY, USA
Enjoyed Most
The location. It was attached to the Fallsview Casino by way of an indoor walkway. Very convenient.
Other Comments
I recommend signing up for a Casino Player's Card even if you don't gamble. One perk is parking is free. Otherwise, the hotel parking is $30 with no in/outs.
Gerard
07. Nov 2018
Eastpointe, MI, USA
Enjoyed Most
Large rooms
Other Comments
The IHOP restaurant in the hotel was brutal for service, quality of food and price.
Mark
07. Nov 2018
Palgrave, ON, Canada
Enjoyed Most
Location
Gerard
07. Nov 2018
Eastpointe, MI, USA
Enjoyed Most
CLEAN & LOSE PROXIMITY TO CASINO
Other Comments
ONLY REGRET , THERE WAS A LINE UP @ LOBBY COMPLEMENTARY COFFEE . NO COFFEE
loris
06. Nov 2018
Beamsville, ON, Canada
Enjoyed Most
The hotel is 1 block from the Falls. If you're a gambler, you can access the casino without going outside. Lots of restaurants around and a fairly quick walk to most attractions.
Carole
06. Nov 2018
Milton, ON, Canada
Enjoyed Most
the walkway to the casino-it was rainy both day and night
Darlene
04. Nov 2018
Angola, NY, USA
Enjoyed Most
the Falls
Greg
04. Nov 2018
Paducah, KY, USA
Enjoyed Most
Convenience to major Falls activities
Other Comments
Nice arrangements(discounts) with numerous restaurants. Comfortable room. Nice staff.
Edward
02. Nov 2018
Enfield, NH, USA
Enjoyed Most
It was close to everything especially the Timmy s coffee.
The staff was very friendly and knows how to accommodate you.
Other Comments
I totally loved the location better my wife and I could walk to where we wanted to.
Michel
01. Nov 2018
Bradford, ON, Canada
Enjoyed Most
Access to sites
Philip
01. Nov 2018
Monroe Township, NJ, USA
Enjoyed Most
easy to get around very clean and beds were comfortable
Judy
01. Nov 2018
Lorain, OH, USA
Enjoyed Most
Easy access to points of interest
Other Comments
Pleasant staff
Andy
31. Oct 2018
Lorain, OH, USA
Enjoyed Most
Ni
Other Comments
Loud construction early in the morning. Didn’t receive the proper vouchers. Front desk manager was rude. No effort to resolve my concerns
charlie
31. Oct 2018
Hamilton, ON, Canada
Other Comments
The rooms are not up to par, particularly the bathroom.
Davida
31. Oct 2018
Wharton, NJ, USA
Other Comments
Our only dislike of the room was that the fridge rattled and hummed all night!!! You might want to check on it soon.
Also, you should let people know how expensive Ruth"s Steakhouse is!!!
SHARON
31. Oct 2018
Hamilton, ON, Canada
Enjoyed Most
Very comfortable bed
Other Comments
Unfortunately the hotel was under construction so there was loud banging that woke us up early in the morning
Angela
30. Oct 2018
Drexel Hill, AL, USA
Enjoyed Most
Location, staff from valet to customer service was all very very nice.
Jean
30. Oct 2018
Pittston, PA, USA
Enjoyed Most
Great little getaway with restaurants, entertainment and relaxation without having to go outside
Other Comments
The rooms could really use a makeover. Carpet is outdated and dirty/stand from years of use. A cost savings opportunity may exist with your heating and cooling equipment. It runs all night
Colin
30. Oct 2018
Richmond Hill, ON, Canada
Enjoyed Most
The location was very nice.
Other Comments
When checking in the staff did not have access to see the specials that we purchased when booking with Travel Zoo. If I had not kept the confirmation, we would not have received all of our extras
Tabitha
28. Oct 2018
Louisville, KY, USA
Enjoyed Most
Location
Wendy
27. Oct 2018
Toronto, ON, Canada
Enjoyed Most
The hotel is within walking distance for most attractions. The hotel was very clean.
ANNA MAY
27. Oct 2018
Feasterville-Trevose, PA, USA
Enjoyed Most
Great customer service
Chrys
26. Oct 2018
London, ON, Canada
Enjoyed Most
Location convenient to dining and casino. Our King room had a nice falls view but the queen room had an undesirable view of the parking lot.
Barb
25. Oct 2018
Indian River, ON, Canada
Enjoyed Most
like the whirl pool bath in room
mabel
25. Oct 2018
Scarborough, ON, Canada
Enjoyed Most
Proximity to the falls. Excellent view of the falls from the hotel and only a 10 minute walk to the get up close.
Other Comments
Cleans rooms and welcoming staff.
Daniel
06. Oct 2018
Rochester, NY, USA
Enjoyed Most
Nearness to the falls. Room was very clean.
Norma
05. Oct 2018
New Lenox, AL, USA
Enjoyed Most
Check it was very easy and efficient.
Other Comments
Away from the action. Rooms are older and needed to be updated
Cynthia
26. Sep 2018
Belleair, FL, USA
Other Comments
Service: both the phone and the TV in the room were not operating. I called service and he couldn’t fix it, said he had a put a call into the Provider. We didn’t hear back from anybody.
Should’ve at least been given a credit as we were trying to rent a pay movie.
Hilda
22. Sep 2018
Georgina, ON, Canada
Enjoyed Most
The staff and cleanliness of the hotel are always high priorities for me and the Four Points Sheraton rec'd high marks!
Other Comments
My reservation came with "extras". . . coupons for restaurants, etc. Unfortunately the front desk forgot to give me the coupons so I went back and asked for them. They immediately gave me the coupons for the restaurants and the Chocolate FX tour which we enjoyed. I didn't realize until we returned home that I also should have received a $25 casino slot play credit and wine country passes for 2! Very disappointed about this. So before you go make sure you are aware of all the extras that you should receive since you will probably have to ask specifically for them.
Heather
22. Sep 2018
Odessa, ON, Canada
Enjoyed Most
The common areas were very nice. The layout was convenient.
Other Comments
We were charged more than we were quoted. 149.00 versus 114.00. There were two add on charges we have no idea what they are for. They need some downtime cleaning. There was mold in the shower grout.
joe
21. Sep 2018
Toronto, OH, USA
Enjoyed Most
Location and coupons
Linda
20. Sep 2018
Tweed, ON, Canada
Enjoyed Most
Great location. Anything you would need is right close by. Fabulous restaurants of every cuisine choice. We received many great discount tickets for food and “experiences”. Beautiful and clean hotel.
Kathleen
18. Sep 2018
Greenville, PA, USA
Other Comments
Great pillows and matress
HOMER
12. Sep 2018
Claremont, ON, Canada
Other Comments
Extremely noisy throughout the night from outside band and rooms next door. They had a fire and very messy and disorganized in the lobby.
Arline
10. Sep 2018
Toronto, ON, Canada
Enjoyed Most
It was good other than travelzoo not for filling there part no tickets to yuk yuks
Other Comments
Did not get tickets for yuk yuks as was part of the deal
Darcy
08. Sep 2018
Windsor, ON, Canada
Enjoyed Most
They gave us a voucher for the Keg and put us up at the Brst Western.
Other Comments
There was a fire on site which was not the hotels fault but communication was disjointed and different depending on who you spoke with. We stood outside for 3 hours and did not have access to our belongings until we returned the next morning. We chose not to stay another night.
Natalie
07. Sep 2018
Toronto, ON, Canada
Enjoyed Most
close to falls and ease of access to casino
Michele
05. Sep 2018
Kitchener, ON, Canada
Other Comments
I was told I was to get additional vouchers $25 slot play. I had 2 different reservations for 8/21 and 8/22/18. Thinking I was getting $50 slot play-this the reason I choose this hotel. Only to be told by hotel staff that slot play was not included. I booked my reservation by phone and asked specifically the rep if it was included and I was informed it was. The other amenities such as money or credit off restaurants did not state that you had to purchase additional dinners to get credit. Really disappointed
Paul
21. Aug 2018
Bronx, NY, USA
Enjoyed Most
The price
Other Comments
Staff were great, very friendly and helpful.
Would appreciate a microwave and fridge in their rooms though.
Nana
24. Jul 2018
Whitby, ON, Canada
Enjoyed Most
It was within walking distance to everything we wanted to do.
Other Comments
My wife felt that the pillows were to soft for her and she didn't sleep well because of it. That being said, our children and myself slept perfectly.
Steve
20. Jul 2018
Brant, ON, Canada
Enjoyed Most
Front desk staff.... the young lady who we checked in with didn't have a clue... she took our credit card numbers twice. My visa account is showing all kinds of charges. Not looking forward in trying to straighten this out. Will never again try to combine Travelzoo booking and hotel booking together.
Other Comments
I booked one night with Travelzoo but had to book our second night through the hotel as it was a Friday. It was a nightmare. I spent nearly an hour on the phone with someone from the hotel co-ordinating the booking. Then when we got there it was a mess. They ended up booking two of the rooms only for one night so pass cards wouldn' t work on the room then double and tripled charged on our visa cards. I am currently away but when I get back I have to sort out.
Christina
15. Jul 2018
Petawawa, ON, Canada
