Niagara Falls
$128 – Early-Bird Sale: Perk-Packed Niagara Hotel this Fall
Four Points by Sheraton Niagara Falls Fallsview
The Deal
TOP 20 - Sells out quickly!
This Niagara Falls early-bird sale has something for everyone: attractions passes for the kids, a casino credit for the adults, and an enviable price tag for the deal savvy.
- What's included:
- Accommodations for two in a king or two queen room with a city view
- $128 per night ... Sundays-Thursdays from Oct. 23 - Dec. 20
- Most Sundays-Thursdays through Oct. 22 also on sale
- All stays include: - $70 dining voucher for Ruth's Chris Steak House, vouchers for three other eateries, plus a tour and tasting for two people at Chocolate FX
- Price based on up to two guests sharing a room
- Children 17 and under stay free of charge when using existing bedding (do not include children in the total number of guests when booking); additional adults are $19 more per night
- Refundable price; 72-hour cancellation policy applies
- No matter where you book, a 10% destination marketing fee is applicable
- Free Wi-Fi
- Valet and on-site parking is $45 per night plus tax; nearby self-parking is $27 per night plus tax (fees subject to change)
- Not pet-friendly
- Note: Some of the extras in this deal carry additional fees or require a minimum spend; please see "Policies" for detailed information
- Niagara Falls Fun Zone Family Pass, including admission for up to four people to two haunted houses, two laser tags, mini putt, mirror maze, funhouse and gun range ($10-plus-tax facility fee applies per person)
- Admissions for up to four people to four family-friendly attractions at Captain Jack's Fun Center ($5-plus-tax facility fee applies per person)
- $25 slot play credit at Fallsview Casino or Casino Niagara and wine country touring passes for two (valid Sept. 3 - Dec. 20)
- Admission for two to Yuk Yuk's Niagara Falls (Thursday nights only)
What you need to know:
Why We Love It
- One block from the Falls and connected to the Fallsview Casino, with one of the largest gaming floors in the world
- Features an indoor pool, two hot tubs, a fitness centre and four dining and refreshment options
- Complimentary Wi-Fi throughout
Overview
The Four Points by Sheraton Niagara Falls Fallsview is well situated, right in the heart of the Niagara entertainment district, close to major attractions and a block from one of the world-famous natural wonders, the roaring Falls. This hotel features a variety of on-site dining options and is connected by an indoor glass walkway to the Fallsview Casino, which has more than 3,000 slot machines.
Guest rooms have views of the city, the Upper Niagara River or the Falls. They are equipped with one king or two queen beds, traditional furnishings and a flat-screen TV with in-room movies and video games. Wi-Fi and bottled water are complimentary.
Guests can kick back at the indoor swimming pool, soak in the two hot tubs with waterfalls or work up a sweat at the fitness facilities.
On-site parking is available: Valet and on-site parking is CA$35 per night plus tax; self-parking off-site is CA$21 per night plus tax (fees subject to change).
Amenities
General
- Infant cots / cribs
- Bar
- Newspaper / magazines
- Extra beds / roll away beds
- Games room
- Gym / fitness center
- Hot Tub / Jacuzzi
- Indoor pool
- Restaurant
- Nightlife / entertainment
- No pets allowed
Services
- 24-hour front desk
- Concierge service
- Express check-in / checkout
- Laundry / dry cleaning
- Room service (limited hours)
- Business center
Room amenities
Pay-per-view / movies on demand (fees apply)
Fridge available on request: $20 Fee
- Air-conditioning
- Central heating
- Coffee / tea-making facilities
- Iron and ironing board
- Jacuzzi in some rooms
- Safe
- Sitting area
- Flatscreen TV
- iPod/iPhone docking station
Internet
- Complimentary Wi-Fi throughout
Bathroom
- Bathtub
- Hair-dryer
- Separate shower
- Luxury toiletries
Parking
- Parking (fees apply)
- Valet service (fees apply)
Accessibility
- Accessible bathroom in some rooms
- Accessible meeting room
- Accessible parking
- Accessible path of travel
- Accessible pool area
- Accessible restaurant
- ADA compliant rooms
- Facilities for guests with special needs
- Roll-in shower
- Wheelchair accessible
Please note: Some amenities may not be available in all rooms and some amenities or services incur an additional charge and are subject to change. Please check with the hotel directly.
Policies
Check-in:
Standard Time is 4pm. Minimum age required to check in: 18.
Checkout: Standard Time is 12pm.
Children and additional guests: Children ages 17 and under stay free of charge when sharing parents’ room and using existing bedding. Crib available on request, free of charge for children under 3. Extra bed available on request, free of charge. A CA$15, plus tax, charge will be applied for all additional adults.
Pets: No pets allowed.
Fees:
A 10% Destination Marketing Fee (listed as Service Charge) applies and is included in the total price shown on check-out.
Parking fees apply:
Valet parking: CA$35.00 (subject to tax) per night
Self-parking on Deck: CA$35.00 (subject to tax) per night
Self-parking on Offsite: CA$21.00 (subject to tax) per night
Parking fees are an estimate and are subject to change at any time.
Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.
Additional details:
The Fine Print:
Go to https://www.yukyuks.com/niagarafalls
and use the promo code RCSH to reserve your Yuk Yuk’s date & time. Tickets will be provided upon check in. Valid for Yuk Yuk's Niagara Falls only. Shows are restricted to 18 years and older. Go to https://www.yukyuks.com/niagarafalls
for more information
When You Can Go
Sundays-Thursdays, Oct. 23 - Dec. 20; summer also on sale
Enjoyed This
(416 Member Ratings)
(416 Member Ratings)
"It was within walking distance to everything we wanted to do."
Steve
20. Jul 2018
Brant, ON, Canada
Getting There
The hotel is a 30-minute drive from Niagara Falls International Airport and a 45-minute drive from Buffalo Niagara International Airport.
Have a Question? Contact Travelzoo.
- 1-877-966-0000 U.S. and Canada (toll-free)
- +44 (0) 20 3564 9000 UK & Europe
- +61 (0) 2 8098 9198 Australia
- Email Us
Customer Service available Mon-Sun, 8am-6pm AET
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
Enjoyed This
(416 Member Ratings)
(416 Member Ratings)
Ratings & reviews reflect verified member feedback for Four Points by Sheraton Niagara Falls Fallsview (part of Fallsview Group) over the past 15 months.
Show ReviewsHide All
Ratings & reviews reflect verified member feedback for Four Points by Sheraton Niagara Falls Fallsview (part of Fallsview Group) over the past 15 months.
3.9
Ambiance
4.4
Location
4.0
Rooms
4.3
Quality of Service
4.0
Value for the Money
Enjoyed Most
The price
Other Comments
Staff were great, very friendly and helpful.
Would appreciate a microwave and fridge in their rooms though.
Nana
24. Jul 2018
Whitby, ON, Canada
Enjoyed Most
It was within walking distance to everything we wanted to do.
Other Comments
My wife felt that the pillows were to soft for her and she didn't sleep well because of it. That being said, our children and myself slept perfectly.
Steve
20. Jul 2018
Brant, ON, Canada
Enjoyed Most
Front desk staff.... the young lady who we checked in with didn't have a clue... she took our credit card numbers twice. My visa account is showing all kinds of charges. Not looking forward in trying to straighten this out. Will never again try to combine Travelzoo booking and hotel booking together.
Other Comments
I booked one night with Travelzoo but had to book our second night through the hotel as it was a Friday. It was a nightmare. I spent nearly an hour on the phone with someone from the hotel co-ordinating the booking. Then when we got there it was a mess. They ended up booking two of the rooms only for one night so pass cards wouldn' t work on the room then double and tripled charged on our visa cards. I am currently away but when I get back I have to sort out.
Christina
15. Jul 2018
Petawawa, ON, Canada
Enjoyed Most
Nice Hotel close to the falls
Other Comments
Don,t like the fact that, as a guest you had to pay to park your car.
Gary
08. Jul 2018
Kitchener, ON, Canada
Enjoyed Most
Access to casino
Other Comments
Excessive noise from the night club nearby is a major nuisance and is reason why I would insist on staying on top floor next time.
Christina W
08. Jul 2018
Toronto, ON, Canada
Enjoyed Most
Location
Elizabeth
30. Jun 2018
Hamilton, ON, Canada
Enjoyed Most
The grandkids enjoyed play area with all the tokens we purchased. Was confusing for us as it is on different levels. Once found our way around good, but was really hectic and busy. Hotels were booked solid when we were there. Monday & Tuesday.
Other Comments
Make it easier to understand the kids zone. Also elevators were too busy (elevator A). And were filled when they arrived. Next day not as busy. Great value and were close to everything.
Margaret
28. Jun 2018
Burlington, ON, Canada
Enjoyed Most
Cleanliness and quality
Mary
26. Jun 2018
Andover, MN, USA
Enjoyed Most
Well situated to get to all main attractions and attached to the Casino parking with an enclosed walkway over the road.
Other Comments
Very pleasant and helpful staff and the rooms are large with a little entrance foyer with a coffee maker.
Janice A.
23. Jun 2018
Brampton, ON, Canada
Enjoyed Most
The great attitude od the staff
Other Comments
Great location, rooms and value
23. Jun 2018
courte, ON, Canada
Enjoyed Most
Friendly and knowledgeable staff
Other Comments
Big and clean rooms
REYNALDO
23. Jun 2018
Mississauga, ON, Canada
Enjoyed Most
Lots of things to see and do
Andrea
23. Jun 2018
Markham, ON, Canada
Other Comments
I booked the city view room and they gave me a room on the 2nd floor with no view. All i can see was the big AC units sitting on the roof. They are so close to the window and making so much noise and we couldn't sleep at all. Went i went to the front desk asking us to be moved to another room. I was told they were sold out. I think they lied to me since i went and asked them as soon as i checked in.
Kamal
22. Jun 2018
Ajax, ON, Canada
Enjoyed Most
Convenience to Casino
Other Comments
When booking this hotel through Travelzoo, we thought we would be staying in the hotel where the casino is....not across the street. Advertising is confusing.
Cecile
22. Jun 2018
Freelton, ON, Canada
Enjoyed Most
I loved the proximity to the casino parking lot, which is a must cheaper option for parking.
Other Comments
did not love that the walls of the hotel are paper thin. I got upgraded to a "fallsview" room so I really should not complain.
Shayla
22. Jun 2018
Toronto, ON, Canada
Enjoyed Most
Any staff members were had interactions with, were all friendly.
Ted
22. Jun 2018
Hamilton, ON, Canada
Enjoyed Most
Location
Other Comments
Door
Was locked and stucked in there for an hour
Sung Chan
21. Jun 2018
Toronto, ON, Canada
Other Comments
I have stayed at this hotel for the past few years. It has really gone downhill. It felt like staying at Best Western/Ramada. It was filthy. Being a Preferred Starwood member didn't matter.
Judy
20. Jun 2018
Toronto, ON, Canada
Other Comments
I thought the dining vouchers were a bit of a 'come-on' especially on finding the pieces charged at the Ruth Chris restaurant. Quite ridiculous! May I also suggest providing a mini-fridge in each room? Far more useful than an iron and ironing board.
james
20. Jun 2018
Oshawa, ON, Canada
Enjoyed Most
Close to the falls
Other Comments
Stay away from hotel restaurant to costly. Just across the street you can get breakfest for $6.99 buffer she IHOP in hotel is $35.00 for same meal.
Bernhard
20. Jun 2018
Toronto, ON, Canada
Enjoyed Most
Friendly staff, like the perks like free water, coffee, q tips, lotion etc. really comfy pillows and bed.
Zane
20. Jun 2018
Toronto, ON, Canada
Enjoyed Most
Size of Erin was great.
Angie
20. Jun 2018
Sudbury, ON, Canada
Enjoyed Most
Lemon water at the front.
Courtney
19. Jun 2018
Georgina, ON, Canada
Enjoyed Most
clean room friendly atmosphere close to Casino nice view to the city
Ana
17. Jun 2018
richmond hill, ON, Canada
Enjoyed Most
whirlpool tub
Jill
17. Jun 2018
Kitchener, ON, Canada
Enjoyed Most
Location and value for the money
Other Comments
$25 parking fee is a too high
Anton
16. Jun 2018
London, ON, Canada
Enjoyed Most
Comfy bed and pillows. Good location.
Other Comments
Reception on arrival very good with follow up on condition of room.
Unable to use pool with so many kids.
Lynn
16. Jun 2018
Toronto, ON, Canada
Enjoyed Most
Central location and close to Niagara Falls
Other Comments
It was like staying at a resort with access to dining, shopping and entertainment within walking distance.
Samuel
16. Jun 2018
Toronto, ON, Canada
Enjoyed Most
Location
Other Comments
Excellent staff a pleasure to deal with
Ken
16. Jun 2018
Brampton, ON, Canada
Enjoyed Most
Location of hotel.
Other Comments
Room was very basic.
Thomas
16. Jun 2018
Toronto, ON, Canada
Enjoyed Most
Closeness to falls and casino
david
16. Jun 2018
Amherstburg, Ontario, Canada
Other Comments
Parking was expensive, cost $23 per day self park, I could've park at Fallsview accross the street with garage for just $5 per day. Didn't receive all the coupons as advertised (such as chocolate factory tasting, $25 casino slot). When I requested from the front desk, the chocolate factory tasting time had already pass which we never get a chance to go.
Chun
15. Jun 2018
Ottawa, ON, Canada
Enjoyed Most
Location
Karen
15. Jun 2018
Sarnia, ON, Canada
Enjoyed Most
The hotel rooms were large and clean and the discounted price was a good deal
Other Comments
The "bonus" vouchers were not much of a bonus
e.g. the $70 dining voucher for Ruth's Chris Steak House sounds great until you learn that the steaks cost $100 each
and the $25 slot play credit at Fallsview Casino or Casino Niagara was actually a coupon that entailed waiting in line for 30+ minutes to sign up for an account for. Not worth the wait!
Andrew
14. Jun 2018
London, ON, Canada
Enjoyed Most
clean, large room with 2 queen beds; hotel is easily accessible & great location; pleasant staff; fantastic value!! would go back in a second. Thank you!
Other Comments
Well done!!
Barry
14. Jun 2018
North York, ON, Canada
Enjoyed Most
Location. Room size.
Good deal.
Other Comments
Elevators slow. Only one sink. Mattress old and ready for the land fill. Liquid soap in shower empty. Good deal only available one night had to pay higher price for 2nd night. Freebie restaurant coupons almost worthless as restaurants wayyyy overpriced.
Josh
14. Jun 2018
Vaughan, ON, Canada
Enjoyed Most
Clean rooms and bathroom
13. Jun 2018
Newmarket, ON, Canada
Enjoyed Most
The location was easily accessible and the staff were very accommodating.
Phyllis
13. Jun 2018
Woodbridge, ON, Canada
Enjoyed Most
Good value for the deals
Theron
13. Jun 2018
Toronto, ON, Canada
Other Comments
They charged us $135 instead of $109. Just noticed the pending notice on our Visa card. So now we have call and explain the rate we were guaranteed through Travelzoo
Sandra
13. Jun 2018
Mississauga, ON, Canada
Enjoyed Most
Location
Other Comments
Value and location
DEAN
12. Jun 2018
WORCESTER, United Kingdom
Enjoyed Most
The Falls! Clean modern room.
Other Comments
I think the $70 coupon is kind of useless considering the extremely high prices at Ruth Chris Steak house. The $25 slot coupon for each night was cool.
Jeff
09. Jun 2018
Mount Vernon, WA, USA
Enjoyed Most
All the staff was friendly, hotel was nice, cost of parking was pretty expensive too. Maybe because we are from a small town we don't pay the high cost of parking normally, so thought that staying at the hotel, there should be free parking included
Other Comments
The cost of the restaurants was way too much for the average person. Although the hotel provided a coupon, it didn't even cover a quarter of the cost, which was just too much
Rick
09. Jun 2018
Sarnia, On, Canada
Enjoyed Most
Check in staff are incredible. Very friendly and helpful
bill
09. Jun 2018
Battersea, ON, Canada
Enjoyed Most
Excellent service good location. thinking of going back soon
Other Comments
Restaurants unrealistic high prices
eglo
08. Jun 2018
Bradford, ON, Canada
Enjoyed Most
We loved our Jacuzzi room!
Other Comments
Could use an elevator in the walkway to Casino. We ended up walking through busy parking garage because my husband can't do steep steps.
Susan
18. May 2018
Avon Lake, OH, USA
Enjoyed Most
The room was nice and very quiet.
Other Comments
We found the mattress to be too soft for our liking.
Norinne J.
18. May 2018
Cambridge, ON, Canada
Enjoyed Most
The room was very clean and the bed very comfortable.
Other Comments
Felt that the restaurants were very pricey even with the coupons offered.
Dave
18. May 2018
Cudworth, SK, Canada
Enjoyed Most
rooms
Other Comments
proximity to casino
diane
15. May 2018
ANCASTER, ON, Canada
Enjoyed Most
Connected to casino by tunnel
Other Comments
Room was very noisy, looked dated
Vouchers given could not be used Without a reservation staff did not
Let us know
Susan
15. May 2018
WOODBRIDGE, ON, Canada
Other Comments
East Side Mario's entrea is overpriced, even with coupon. Will not go to eat there next time
Alice
13. May 2018
Oakville, ON, Canada
Enjoyed Most
How friendly the staff was. Gave a few comps.
Dianne
12. May 2018
Simcoe, ON, Canada
Enjoyed Most
Location
Pina
08. May 2018
Toronto, ON, Canada
Enjoyed Most
Close to everything
Gareth
08. May 2018
Burlington, ON, Canada
Enjoyed Most
everything was great
LORI
08. May 2018
Port Hope, ON, Canada
Enjoyed Most
staff friendliness
Other Comments
rooms needs refrigerators and bedding should be changed nightly.
Kathy
05. May 2018
Oakville, ON, Canada
Enjoyed Most
Customer service from start to finish
Nikolas
05. May 2018
Hamilton, ON, Canada
Enjoyed Most
Walkway to casino. Restaurant s. Comfy rooms.wonderfull
Other Comments
Wonderful time. Will be back.
Jim
04. May 2018
Cottam, ON, Canada
Enjoyed Most
Location
Karen
03. May 2018
Toronto, ON, Canada
Enjoyed Most
Access to casino and lots of restaurant options
Brandon
01. May 2018
Brampton, ON, Canada
Enjoyed Most
very nice staff. room was great.
Julie
01. May 2018
Salt Lake City, UT, USA
Enjoyed Most
Wonderful staff and service
Other Comments
Photo misleading, lead us to believe we were booking at Fallsview
Kay
28. Apr 2018
CambridgeCambridge, ON, Canada
Enjoyed Most
THE POOL AND SERVICE.
NICHOLAS
26. Apr 2018
Depew, NY, USA
Enjoyed Most
location
Tina
26. Apr 2018
New Tecumseth, ON, Canada
Enjoyed Most
Closeness of all features & events.
Other Comments
Would book here again. Excellent visit.
Cheryl
25. Apr 2018
Westport, ON, Canada
Enjoyed Most
Access to casino. Choice of restaurants
Jean
25. Apr 2018
Leaskdale, ON, Canada
Enjoyed Most
on the plus side comfy bed, nice big shower and can't beat the price so feel bad complaining
Other Comments
"city view" was of back parking lot there was a half full bottle of water left on the side table(told the front staff they said don't worry about it, they can give us a full one if we like, and there were no black out curtains, only sheers, so lots of light in the room at night made it difficult to sleep.
Alma
25. Apr 2018
Aurora, ON, Canada
Enjoyed Most
Location
Other Comments
Rooms are out of date.
Alicia
25. Apr 2018
Ancaster, ON, Canada
Enjoyed Most
Accessible to the casino.
Other Comments
Blankets, pillowcases smell bad.
Benny
24. Apr 2018
Brampton, ON, Canada
Enjoyed Most
Nice room
Milica
21. Apr 2018
LondonLondon, ON, Canada
Enjoyed Most
Everything right on site, and easy to get to casino, we attended a concert,
Other Comments
One thing I would like to mention, whoever rented the room we had 1413 must have clipped their nails window side of bed because they were still on the carpet, I pushed them under the edge of bed so we wouldn't have to step on, rather gross when you think about it. Also there were leftover hairs in bathroom sink. So room was not too well cleaned, too bad it was a lovely room otherwise.
Leone
20. Apr 2018
Allenford, ON, Canada
Enjoyed Most
The fact that we could stay inside for an entire day of rain and bad weather was a bonus. There is enough to do and places to walk that you don't feel confined.
Other Comments
We were very disappointed at the prices in the Restaurants. What would normally be a $20 meal at East Side Marios was $40. To use the coupon provided by Travelzoo would have cost us an extra $30?! We ended up just splitting one meal instead. A coffee and hot chocolate from Starbucks were a combined $11, which would normally be around $7. It seems unfair to jack the prices in a tourist area when the sheer volume already brings in a huge amount of customers.
Julie
18. Apr 2018
Port Dover, ON, Canada
Enjoyed Most
Proximity to casino falls and Clifton hill
Margaret
17. Apr 2018
Hamilton, ON, Canada
Enjoyed Most
Location
Other Comments
It was exactly as it was written,no surprises,very calm and relaxing for us because of the weather it was nice everything indoors
Kathy
14. Apr 2018
Ridgetown, ON, Canada
Enjoyed Most
My Room, Great view.
Paul
12. Apr 2018
Brantford, ON, Canada
Enjoyed Most
The AMAZING hospitality by ALL the staff and management!!! Made to feel EXTRA special! Thank you sooooooooo very much! I wish all hotels were the same!
Manuel
29. Mar 2018
Miami, FL, USA
Enjoyed Most
CLEANLINESS AND LOCATION
CAROL
24. Mar 2018
Caledonia, ON, Canada
Enjoyed Most
Lovely, large room. Close to attractions.
Barbara
17. Mar 2018
Brampton, ON, Canada
Enjoyed Most
It did have several restaurants on it including the Fun zone for the kids.
Other Comments
check in took over 2 hours. Rooms were not ready and a very long line up - they were not prepared based on the amount of people they were expecting to check in. Coupons were incorrect and still did not get all the coupons as listed by Travelzoo. Lights in bathroom stopped working in the middle of the night.
Fatima
13. Mar 2018
Markham, ON, Canada
Enjoyed Most
location
Linda
10. Mar 2018
Burlington, ON, Canada
Other Comments
Room and bathroom was not cleaned, items in room were broken or not working when I got there. My husband and I used to come here every year for our anniversary. In the area for business, I chose to stay here because of our past wonderful stays. What happened? This stay was the exact opposite to our previous stats and very disappointing.
Edward
07. Mar 2018
Fenelon Falls, ON, Canada
Enjoyed Most
The ease of having many things to do inside, Incase of colder weather
Other Comments
Disappointed with all the additional charges, parking, facility fees in conjunction with coupons etc.
carol
01. Mar 2018
Brampton, AB, Canada
Enjoyed Most
No fridge in the room.
Other Comments
When we registered at front desk we did not receive any discount coupons. We received the coupons upon check out after we asked.
John
28. Feb 2018
Guelph, ON, Canada
Enjoyed Most
Cleanliness
Sintra
27. Feb 2018
Brampton, ON, Canada
Other Comments
No fridge and had to pay extra for local calls
Wilhelmina
21. Feb 2018
Guelph, ON, Canada
Enjoyed Most
Location
Kathryn
19. Feb 2018
Brantford, ON, Canada
Enjoyed Most
The location, the shower was awesome.
Other Comments
The bed was uncomfortable, the curtains didn’t block any light.
Matthew
17. Feb 2018
Hamilton, ON, Canada
Enjoyed Most
The complimentary wine pass. We really enjoyed our wine tour
olivia
20. Aug 2017
Richmond Hill, ON, Canada
Other Comments
Well for the most part was good but me and the wife expected to be able to sleep in since we are always busy but the door kept sounding like someone is banging on it due to the cleaning room being next to ours and was so loud.
Jason
16. Feb 2018
Hamilton, ON, Canada
Other Comments
Upon checking in, we were told that Travelzoo did not send the correct information through and therefor we didn't get the room we wanted. We knew going in that the room we wanted would be in high demand therefor we did what we could to get the room we wanted. Turns out our efforts were for nothing because of the miscommunication between Travelzoo and Sheraton. Very disappointed that our experience was sub-par.
Taylor
16. Feb 2018
Newmarket, ON, Canada
Enjoyed Most
Convenient to all locations
Abdul R
13. Feb 2018
Hamilton, ON, Canada
Other Comments
A 2nd comfortable reading/TV chair would be much appreciated and frankly, the TV channel selection is pretty poor.
Ron and Sally
02. Feb 2018
Port Hope, ON, Canada
Enjoyed Most
LLOCATION WAS NEAR THE ACTIVITIES I WAS MOST INTERESTED IN
Other Comments
I REALLY THINK THE PRICE FOR PARKING WAS A BIT TOO MUCH.
Barbara
28. Jan 2018
Webster, NY, USA
Other Comments
Coupons useless!
Ken
28. Jan 2018
Toronto, ON, Canada
Enjoyed Most
They took the time to look after our special needs and point out amenities that we were not aware of such as the special shuttle between hotels that gave us more dinner options
Other Comments
They provided us with an accessible room which facilitated our stay
Harvey
20. Jan 2018
Etobicoke, AB, Canada
Enjoyed Most
easy access to Casino Theater.
Yvonne
19. Jan 2018
Kitchener, ON, Canada
Enjoyed Most
Close to the Falls, connected via walkway to the Fallsview Casino with lots of shops and restaurants. Room was clean and comfortable.
Frank
19. Jan 2018
North Tonawanda, NY, USA
Enjoyed Most
Everything
Debora
18. Jan 2018
Burlington, ON, Canada
Enjoyed Most
Close to Falls, good coffee available in the morning in the lobby, lovely big room, very nice staff, got in a little before standard check in time since there was a room ready!
Other Comments
Lots of hidden costs, tacky Fun Zone which. Mini-golf was only partially open. Haunted Hallways were a joke and 90% black hall panels. Vouchers, for the most part, were a joke since everything was so expensive.
C
11. Jan 2018
Oshawa, ON, Canada
Enjoyed Most
Staff
Other Comments
Being given discount vouchers to use on inflated menu prices for IHOP and East Side Mario's. We regularly dine at ESM and know the prices and our waiter even told us that they run a totally independent menu and higher prices than the other restaurants. Parking charges are excessive.
Wilfred
10. Jan 2018
London, ON, Canada
Enjoyed Most
access to casino
Other Comments
very good staff
Lynn
10. Jan 2018
Cochrane, ON, Canada
Enjoyed Most
location-access to casino and restaurants via walkway
Other Comments
Everyone on staff was very accommodating Loved the coupons provided via travel zoo and hotel
Lynn
10. Jan 2018
Cochrane, ON, Canada
Enjoyed Most
rooms were spacious and clean
Other Comments
we got coupons for dining one of them being for the IHOP on site, I was totally offended by the prices , a plain breakfast for four adults after the 30 dollar coupon was still 70 dollars. We didn't even try to use any of the other coupons, breakfast at IHOP cost more than 4 buffets at the casino the next day
Susan
10. Jan 2018
Woodstock, ON, Canada
Enjoyed Most
Almost everything we wanted to do was connected indoors so it saved us from going out into the bitter cold.
Samantha
06. Jan 2018
Richmond Hill, ON, Canada
Enjoyed Most
Proximity
Other Comments
Package said included all these free activities, by byiu had to buy users fees. $60 in unexpected fees
Lisa
29. Dec 2017
Chatham, Ontario, Canada
Enjoyed Most
nice that hotel is connected to other amenities
Other Comments
we were upgraded to a fallsview room which was very very nice......very much appreciated.
CARLA
28. Dec 2017
Hamilton, ON, Canada
Enjoyed Most
Great location. The indoor walkability is great especially for cold winter days and it is close to the falls.
Other Comments
The walls are super thin and you can hear your neighbours very clearly.
Shenifa
22. Dec 2017
Toronto, ON, Canada
Enjoyed Most
excellent location and connected to fallsview
Michael
07. Dec 2017
Belmont, ON, Canada
Enjoyed Most
Would not recommend
Other Comments
We were not given our king room as requested because we were checking in 1 hour prior to 4.00pm check in... then thy told their was no room available??? Not happy. Thnks
03. Dec 2017
Cambridge, ON, Canada
Enjoyed Most
The view from our room and the accessibility to the casino.
Norelisa
02. Dec 2017
Ajax, ON, Canada
Enjoyed Most
Beds were incredibly comfy and the staff were great.
Alison
02. Dec 2017
Georgina, ON, Canada
Enjoyed Most
Enjoyed every bit. We will definatly go again. Very convent to go to shows and casino. It was cold out so we just satayed and ebjoyed. Thank so much
Rita
24. Nov 2017
Ajax, ON, Canada
Enjoyed Most
Casino
Other Comments
Great value.
Jon
23. Nov 2017
Guelph, ON, Canada
Enjoyed Most
Accessibility
Other Comments
To many additional charges in the bill.
Antonio
23. Nov 2017
Burlington, ON, Canada
Other Comments
The restaurants at the hotel are terribly overpriced and the parking charge of $35 is more than excessive.
Meredith L
21. Nov 2017
Oakvillekville, ON, Canada
Enjoyed Most
No the hotel was lovely the room was beautiful I would love to go there again
Other Comments
Hi travel zoo first time ever using your website we had a bad experience when we arrive they only had one booking and I booked two they could not find the other booking I had to to reference numbers wrote them down on paper but they still could not find the other reference number thanks God I had the iPad and showed them on the iPad the other reference number I called six kids travel zoo on the Monday when I got back from my weekend told them what happened the gentleman gave me a $50 gift card for tomorrow when I can show him that I paid with the American Express I have to take a picture of it and send it to you guys I told the guy on Monday that I was very embarrassed because I had bought the other room for another couple it was their anniversary and it was a surprise and when we got there you're saying to me I only have one room I was very embarrassed i've never ever done it with you guys before I was very disappointed I don't know what would've happened if I didn't have the iPad to show them the two different reference numbers so the lady at the desk sent us to our room with a bottle of wine and two glasses for our inconvenience so that made it a little bit easier for us thank you Loraine Raine
Loraine
21. Nov 2017
Cambridge, ON, Canada
Enjoyed Most
All of the staff (concierge, maintenance, etc) were so friendly and kind.
Amy
20. Nov 2017
London, ON, Canada
Enjoyed Most
Location,food, atmosphere
Tina
19. Nov 2017
thornhill, ON, Canada
Enjoyed Most
Ruth's Chris
Don
19. Nov 2017
Cambridge, ON, Canada
Enjoyed Most
Pool and fitness area
Other Comments
We had a "cityview room" - was actually a view of the air conditioning units and nothing else. A little disappointing
Kristin
15. Nov 2017
Woodstock, ON, Canada
Enjoyed Most
Location and friendly Staff.
Other Comments
Room fan was very noisy on and off all night. Bed did not have pillow top and the springs were creaking.. this could have been a roadside $29.99 motel.
Gerald j
15. Nov 2017
Toronto, ON, Canada
Enjoyed Most
Walkway to casino
Douglas
15. Nov 2017
Hamilton, ON, Canada
Enjoyed Most
Location
Other Comments
No microwaves available anywhere in the hotel. Not family friendly. Rude front desk staff. Inflated prices at the restaurants in the hotel.
ana
29. Jun 2017
Sudbury, ON, Canada
Enjoyed Most
The location was great for getting to the sites. Park once, and walk everywhere. It was perfect
Other Comments
Staff was super helpful and helpful.
Emily
29. Jun 2017
Camillus, NY, USA
Enjoyed Most
the location
Other Comments
The people we dealt with were great
David
29. Jun 2017
Toronto, ON, Canada
Other Comments
We booked a room with a king bed, when we arrived after 5:30pm, we were told that no rooms with king beds were available at the time, we either had to wait till one was ready or take a room with two queens. How they did not have a room ready that late in the day, I can't understand. The power to our bathroom cut out, we stopped by the from desk at 10pm to inform them of this and they said they would send someone to fix it while we were out. We returned to the room at 12pm and the issue was still not fixed, so we had to contact the front desk a second time to get the issue resolved.
Claudia
14. Nov 2017
Toronto, ON, Canada
Enjoyed Most
It’s cleanliness. But in total so bad experience, for overall. Even the coupons they just give it when we’re checking out because I asked for it but no use because we’re checking out. We checked out too early at 9:45 because it’s too hot in the room
Other Comments
When we went there the rooms are still not fixed and it’s almost 4:30, then they said to go back after an hour. We were so tired. Then I spoke with manager and he even is rude correcting me it’s only a three star hotel. When we went to our room we recognized at 9 pm that the showers are not working and it took them an hour to fixed it. Even the room is too hot and the aircon is not working
Elaine
14. Nov 2017
Scarborough, ON, Canada
Enjoyed Most
The connecting bridge to the casino is great in the colder months! No need to go outside!
Other Comments
We were put on a very low floor (2) so the room was fairly noisy which wasn't a huge issue since we weren't travelling with kids. The largest issue was that the curtains
Didn't close all the way so you couldn't get the room dark while sleeping. Aside from that we enjoyed it. Room size and location of hotel were excellent. Tip- check how much casino parking is. They day we were checking out it was only $5 which is much less expensive than what the hotel is charging and it's attached to the hotel by a walkway!
Lindsay
14. Nov 2017
Caledon, ON, Canada
Enjoyed Most
Easy Access to several restaurants, indoor pool
Lilianeth
13. Nov 2017
Breslau, ON, Canada
Enjoyed Most
Upgraded room, free morning coffee, free internet, location to casino and conference
Other Comments
Parking fees as usual are TOO HiGH. And the Tourism Tax is crap...come on. $5 taxes on a $21 per night parking....
William
12. Nov 2017
Baden, ON, Canada
Enjoyed Most
View of Falls
Nicholas
12. Nov 2017
Mayville, MI, USA
Other Comments
The heater was noisy. The bed was too soft.
Ho-Chuen
11. Nov 2017
Toronto, ON, Canada
Enjoyed Most
location was convenient
Other Comments
price of parking. we had a difficult time actually finding the hotel; roadside signage was poor.
the food coupons were of no value for us since they required us to purchase 2 full entrees instead of applying a $ value refund to a meal.
kai
11. Nov 2017
Maxwell, ON, Canada
Enjoyed Most
Location
Other Comments
Please offer some valuable coupons. Learned some of the coupons they are currently offered grabed way more of your money. Such as a breakfast at IHOP with some omelette cost two of us $65. After the coupons of $15, we paid $50 for a omelette breakfast.
Ling
10. Nov 2017
Richmond Hill, ON, Canada
Enjoyed Most
indoor walkway to casino
concetto
07. Nov 2017
Toronto, ON, Canada
Enjoyed Most
The proximity to the Falls, various restaurants and attractions.
Other Comments
We found the all the staff very friendly and helpful with recommendations.
Glenn
27. Oct 2017
Kitchener, ON, Canada
Enjoyed Most
It's restaurants and under ground connections to casino and shopping
Other Comments
The staff was wonderful
Jonathan
14. Oct 2017
West Orange, NJ, USA
Enjoyed Most
Location
Other Comments
At check in the front desk clerks were polite, but weten't the most helpful. We didn't recieve the coupons/vouchers that came with our vacation package. We had to go back to the front desk to get them.
Miranda at the tours desk was the most helpful. She gave us great information about the area, restaurants, and attractions.
David
14. Oct 2017
Muskegon, MI, USA
Enjoyed Most
Bell hops were very friendly and prompt.
Other Comments
Rooms that were booked were not available at time of arrival so we were placed in alternate rooms. Hotel could not accommodate falls view or handicap accessible room "none available". Room smelled like a wet dog. View of the roof is hardly considered falls view. Pamphlets in room for dining were primarily for restaurants at other hotels in area and not a good value considering the cost of the restaurants.
Barbara
12. Oct 2017
Temperance, MI, USA
Enjoyed Most
The hotel was nice, but disappointed and didn't get my ring back.
Other Comments
I left a ring behind. When I called and talked to two different people. Then I had to talk to the hotel cleaning staff. Of course, they didn't find anything.
Linda
12. Oct 2017
Eerie, PA, USA
Other Comments
The Hotel area was a tourist trap everything was outrageously expensive in the hotel area
Eugene
12. Oct 2017
Homer City, PA, USA
Enjoyed Most
The hotel was fine, although maid service was lacking.
Other Comments
The food coupons offered were virtually useless. Prices at the restaurants, all located in hotels, were excessively high. When the cost of two simple breakfasts at IHOP exceed $50, the $15 off only made a dent in the excessive cost.
Harry
06. Oct 2017
Newaygo, MI, USA
Enjoyed Most
Room was clean and nicely done. Quiet.
Other Comments
Would have liked to see in washroom: makeup remover/shower cap/
Did not know there are No tubs/fridge
Getting charged for making a Local Call on phone
No TV guide
Not enough Staff at Front Desk to check in around 4pm. There were 2 staff on 1 computer with some guests. Too much talking to guests when others are waiting to check in makes for a long wait. Especially if we have reservations or shows to get out to.
Sheryl
23. Sep 2017
Toronto, ON, Canada
Enjoyed Most
The hotel itself was clean and the pool was very nice. the closeness to the casino was fine.
Other Comments
I thought we would have a room to see the falls instead me were looking at the parking lot.
the coupons were really of no use. Ruth Cris jacked their prices up that even with the $70 coupon we would have spent over a $150 for dinner. Also we made a dinner reservation and arrived 10 minutes early and after waiting over a half hour of them calling names of people who were not there we left. Could not charge anything to the room so you better have your money with you even going to the pool.
We know that it is the end of the season and many of the workers were just burned out. You would ask questions and many times they just answered "I don't know". Would find another hotel if I were to go back.
Harold
20. Sep 2017
Brighton, MI, USA
Enjoyed Most
Hotel room, bed and location
Farida
12. Sep 2017
Toronto, ON, Canada
Enjoyed Most
The room was great! Very big, whirlpool was excellent.
Delly
08. Sep 2017
Calgary, AB, Canada
Enjoyed Most
Location
Other Comments
Very clean
Marius
07. Sep 2017
Ajax, ON, Canada
Other Comments
Pretty run down property. Not up to Marriott standards.
Joan
02. Sep 2017
Marana, AZ, USA
Enjoyed Most
Friendly staff. Easy internet access. Clean room. Great access to the Falls.
Pamela
01. Sep 2017
Jersey City, NJ, USA
Enjoyed Most
The staff was so friendly and helpful
Barbara
30. Aug 2017
Northfield, MA, USA
Enjoyed Most
Hotel was fine. Parking should have been free except valet
Other Comments
The package adding. Coupons for dinner restaurants were very expensive and the coupon didn't really do anything for price
susan
30. Aug 2017
Laconia, NH, USA
Enjoyed Most
Location was nice, so were the people.
Other Comments
Finding a used bandaid on the very stained carpet.
Carrie
29. Aug 2017
Vanderbilt, MI, USA
Enjoyed Most
Yes, all the items/discounts on our package were given to us with additional coupons to onsite fun zone/arcade games.
Other Comments
The staff from valets to front desk were professional, courteous and personable. I address a small issue with the front desk and was given the first day parking complimentary (without asking). Upon checking in my husband was given a gift for his birthday.
María del Pilar
24. Aug 2017
Wake Forest, NC, USA
Enjoyed Most
The closeness to the falls. The Keg restaurant deal was good as well as the food.
Other Comments
No refrigerator in the room. The Ruth's Chris deal wasn't a deal because the food was way overpriced. Too many kids at the pool later at night jumping in and out of pool and hot tubs. There was no adult only swim time.
Lara
19. Aug 2017
Clinton, CT, USA
Enjoyed Most
Clean and comfortable
Other Comments
Good value
ron
17. Aug 2017
Toronto, ON, Canada
Enjoyed Most
Nice to be connected to the casino. It is a further walk than anticipated to the downtown area.
Krista
16. Aug 2017
Innisfail, AB, Canada
Enjoyed Most
Easy to get around to the falls and other attractions.
Helen
12. Aug 2017
Markham, ON, Canada
Enjoyed Most
watch out for the TI fee. they are sneaky fee that is optional. However, hotel is nice enough to removed it when requested. Hilton hotel we stayed the night before refused to remove the charge. Compliment morning coffee in Lobby is very nice. Great location near casino.
Other Comments
vouchers for restaurants are useless for us as they overcharged / way overpriced menu to make up the value of vouchers. I understand if restaurant charge a little more because of tourist area but they are greedy. vouchers for attractions are ok. they are discounts, not free.
03. Aug 2017
West Hartford, CT, USA
Enjoyed Most
The bed was comfortable.
Other Comments
Coupons for food sounded like a great deal but the prices were inflated. $15. for a waffle at IHOP?
Stephen
31. Jul 2017
Pittsburgh, PA, USA
Enjoyed Most
The rooms are always so clean and staff very pleasant,
Our room was 416, the only thing that we didn't like was the wall on the left hand side and the loud fans on the roof, we wish we would have bad a choice of room when we booked.
Antonia
30. Jul 2017
Toronto, ON, Canada
Enjoyed Most
The staff. It was our wedding anniversary and they upgraded our room without us asking and also offered us a bottle of wine.
john
29. Jul 2017
Mississauga, ON, Canada
Enjoyed Most
Employees were very friendly
Other Comments
The bed sheets were very short and the pillows were very flat,sleeping was very uncomfortable,other than that everything else was good
joe
29. Jul 2017
Milton, ON, Canada
Enjoyed Most
Closeness to restaurants and casino
Other Comments
Thought it was a classy, luxury hotel. Full of noisy kids. Way too costly. Our room was noisy--there was a constant banging all day and night
guy
29. Jul 2017
Amaranth, ON, Canada
Enjoyed Most
no
Other Comments
dirty
Kwai Yan
28. Jul 2017
Markham, ON, Canada
Enjoyed Most
no
Other Comments
how come they charge me $285, the room not even ready to check in at 4:45p.m.
Kwai Yan
28. Jul 2017
Markham, ON, Canada
Enjoyed Most
no
Other Comments
i arrived at 4:00 p.m. to check in, but the room still not ready, and how come they charge me $285
Kwai Yan
28. Jul 2017
Markham, ON, Canada
Enjoyed Most
The young lady - Sarah at the front desk asked if I had a membership. I said no. I asked how do you get one, she said I just enrolled you.
Later out of curiosity, we called down to see if we could upgrade to from the regular King room to a king with a jacuzzi. We were able to with no extra cost because we had a membership. The membership is free.
Other Comments
The hotel is at the center of all the attractions.
kathleen
28. Jul 2017
Springfield Township, NJ, USA
Other Comments
Did not end up staying, and they refused to give any kinds of credit or voucher for a future stay, despite being fully booked and renting out the room to a second guest and earning more.
Francesco
28. Jul 2017
Vaughan, ON, Canada
Enjoyed Most
The location was good and the beds were very comfy and clean
Other Comments
Parking is expensive
No free breakfast
amanda
26. Jul 2017
Bonne Terre, MO, USA
Enjoyed Most
We were in walking distance, an had a view of the falls from our room (extra upgrade)
Received $100. Canadian voucher for Ruth Chris Steakhouse, (we eat their a lot at home in California,) food was wonderful.
We also had DaGiorgio $50. Dining voucher, we ate their twice, my salmon was great, husband had the veal chop, excellent, that was lunch one day. We went for a late night snack ... Lasagna melted in your mouth.
Irene
26. Jul 2017
Indio, CA, USA
Enjoyed Most
Beds were very comfortable!
Other Comments
Location of hotel, too far for children to walk to Falls and Clifton Hill. We had to purchase bus passes or pay exorbitant parking. We also tried I Hop restaurant on site which was very disappointing.
Doreen
22. Jul 2017
Woodstock, ON, Canada
Enjoyed Most
Good location.
Thomas
22. Jul 2017
Ottawa, ON, Canada
Enjoyed Most
They upgraded our room to a king and jacuzzi tub and we were able to check in early. Staff was very friendly. Room was clean.
Other Comments
We did not like the tourism fee. Any place else would remove it ( because it's a voluntary fee). They would not
Sandra
22. Jul 2017
Minesing, ON, Canada
Enjoyed Most
The hotel was very nice and kid family. The front desk was very accommodating, friendly, and responsive. Kate was wonderful! The location is perfect and the covered walk to the casino was a bonus. The Fun Zone kept our 5 kiddos entertained for 3 hours with just $31 USD each for several attractions and 90 tokens! Double bonus!
Brandy
21. Jul 2017
McCordsville, IN, USA
Enjoyed Most
Room was nice
Other Comments
The extras were useless. You should tell customers that dinner for 2 at Ruth's Chris steak house will run $300-400! $70 off is a bit of a joke.
We did not use a single coupon offered to us.
Courtland
19. Jul 2017
Brantford, ON, Canada
Enjoyed Most
The hotel was beautiful
Other Comments
Additional fees
TAMMY
19. Jul 2017
Pefferlaw, ON, Canada
Enjoyed Most
The room was very nice and bed comfortable.
Other Comments
We ate at Ruth's Chris Steak House and were horrified at the menu prices. $55 for a chicken breast with no sides. Certainly not worth $55 for a piece of chicken and $17 for a side of scalloped potatoes. This experience at the restaurant put a huge damper on our stay at the Sheraton. I did not enjoy the dinner at all.i feel like we were blindsided, given a $70 dinner voucher then seeing the ludicrous menu prices. $103 for a steak, really... no steak is worth that. Not impressed at all.
Carolyne
16. Jul 2017
Anola, MB, Canada
Enjoyed Most
The room itself and location were very good.
Other Comments
The offer included a $70 voucher for Ruth Chris Steak House, but the lowest priced steak was at least $85 al a carte - including a potato would be an extra $16. A porterhouse was $105 I think. It sounded good on paper. This hotel also had a 10% tourist tax on the room and 8% extra on food, both of which we successfully had waived.
Mark
14. Jul 2017
Lambton County, ON, Canada
Enjoyed Most
Very nice hotel, clean room, polite people.
Kristin
14. Jul 2017
Jamestown, NY, USA
Enjoyed Most
The location was excellent
Other Comments
The extra coupons were not all great. The wine tours were excellent. The food and service at the Italian restaurant were poor. We didn't use the steak house coupon because of the high prices.
Beth
14. Jul 2017
Sarnia, ON, Canada
Enjoyed Most
Location of hotel, access to the Falls, Fun zone, haunted houses and mini golf
Other Comments
The "free" admission to fun zone is VERY misleading as there is a $5 service charge per person plus tax so it still ended up costing $18.75 for three person admission to Fun Zone. Please remove "free" from package description
Julie
13. Jul 2017
Barrie, ON, Canada
Enjoyed Most
Upgraded to a Fallsview room
Omar
11. Jul 2017
Richmond Hill, ON, Canada
Enjoyed Most
The service and professionalism
Matilda
11. Jul 2017
Toronto, ON, Canada
Other Comments
We specifically picked this hotel because of the coupon offers. When we used the coupons we were then advised of the restrictions that were in very very small print. In order to take advantage of the coupons we were required to spend more money than we wanted making them basically useless to us.
Al
11. Jul 2017
London, ON, Canada
Enjoyed Most
The fallsview
Other Comments
We had a king fallsview suite. There is no microwave or fridge in the room. Also, there was dried noodles and pretzel on the ground.
Sinitta
07. Jul 2017
Whitby, ON, Canada
Enjoyed Most
Great location for walking to the Falls attractions and casino.
Carole
01. Jul 2017
Bethesda, MD, USA
Enjoyed Most
Location
Dimitrios
29. Jun 2017
Toronto, ON, Canada
Enjoyed Most
convenience to everything,location was great-easy to park-all staff were helpful and friendly
Other Comments
great hotel for young children
mark
28. Jun 2017
Windsor, ON, Canada
Enjoyed Most
The staff were great - Hotel was clean and location was perfect
Other Comments
Travelzoo did not send the hotel our booking. When we arrived there was no record our reservation, even though they already charged our credit card and sent a confirmation to us. Luckily the hotel staff were very accommodating and got us a room and didn't charge our credit card again. I will not book with travelzoo again.
Shawn
27. Jun 2017
Stratford, ON, Canada
Enjoyed Most
Hotel room
Other Comments
Purchased a special package. The deal was nice but they dont give details of the vouchers until you pick them up at registration. You have to spend more money than Expected in order to use the vouchers, so that was a down side. But overall experience was very pleasant.
Christen
22. Jun 2017
Leavittsburg, OH, USA
Enjoyed Most
I liked that it was close to everything. Having the walkway connected to Fallsview was great because it gave us a shortcut to get to falls. Staff (Brittany) went above and beyond to accommodate us once she found out it was our anniversary. She gave us additional perks and made it so that we got the best value for our vouchers.
Nancy
22. Jun 2017
Hamilton, ON, Canada
Enjoyed Most
The heart shaped whirlpool in the room!
Other Comments
Other than the $25 slot machine credit, the restaurant discounts were not as great as they seemed as the restaurants were extremely over priced.
Brenda
22. Jun 2017
Sellersville, PA, USA
Enjoyed Most
Loved the vouchers for mini putt. We had a younger son, so we couldn't do the haunted house etc, so they gave us tokens for the arcade in place of that, which was great!
Other Comments
They placed us in a room that had a view of a wall, literally. There was a bar down the street that played extremely loud music until 2:30 am, which didn't let us get any sleep.
Emily
20. Jun 2017
Richmond Hill, ON, Canada
Enjoyed Most
J at front desk was absolutely amazing!
Navdeep
20. Jun 2017
Brampton, ON, Canada
Enjoyed Most
I set this up for my parents 60th wedding anniversary. Dad is 93 and mom is 84. Both use walkers and everyone was very nice to them
George
19. Jun 2017
OshawaOshawa, ON, Canada
Enjoyed Most
Location
Henry
18. Jun 2017
Markham, ON, Canada
Enjoyed Most
Great location ,the room is clean and the bed is very comfortable,will come again.
ANITA
17. Jun 2017
Markham, ON, Canada
Enjoyed Most
Convenience of location
Other Comments
Parking was expensive for a hotel.
Mark
15. Jun 2017
Brockville, ON, Canada
Enjoyed Most
Fast service at check-in counter
Anne Marie
14. Jun 2017
Aurora, ON, Canada
Enjoyed Most
did not make it
Other Comments
We didn't make it due to a family emergency.
Lisa
14. Jun 2017
Brampton, ON, Canada
Enjoyed Most
The hotel is centrally located and the staff was great!
Sylvie
13. Jun 2017
Burlington, ON, Canada
Other Comments
The Hotel was fine. Restaurants were far too expensive even with the coupons. Not recommended for families. Too Expensive for a one day stay. Actually the coupons are misleading, food prices are jacked way up. Food quality and service were not that great neither especially in run of the mill restaurants, such as Outback, IHOP, and East Side Marios. Think I will make up my next trip without Travelzoo.
Antonio
13. Jun 2017
Orangeville, ON, Canada
Enjoyed Most
The hotel was close to the casino and a few restaurants.
Other Comments
Only room available was on the 2nd floor, and wasn't a city view. It was just a view of the air conditioner on the roof. Also, the staff were disorganized and they charged me valet, despite requesting off-site parking ($20 difference). The staff, mainly the valet drivers, were rude and condescending for no reason. The "coupons" all had ridiculous fine print and were hardly a deal at all ($100 off at Ruth's Steakhouse - too bad one steak costs $105 and two adults have to eat there). Disappointing overall.
Mark
13. Jun 2017
Toronto, ON, Canada
Enjoyed Most
Service and cleanliness
Alexandra
13. Jun 2017
Thornhill, ON, Canada
Enjoyed Most
Quick underground walk to the Casino. And a Starbucks open until 12am
Sam
07. Jun 2017
Toronto, ON, Canada
Other Comments
We requested connecting rooms which they didn't provide.
Jaquline
06. Jun 2017
Oakville, ON, Canada
Enjoyed Most
This hotel was very clean and gad amazing service etc. Would definitely return hopefully soon.
Pooran
06. Jun 2017
Toronto, ON, Canada
Enjoyed Most
Great hotel ...nice people...clean ...convenience
James
01. Jun 2017
TorontoToronto, ON, Canada
Enjoyed Most
Very comfortable room and proximity to Fallsview Casino
Other Comments
The only thing we didn't like was the restaurant coupons. The restaurants that were included had such inflated pricing that we didn't use any of them. We opted to go to other restaurants in the area that were not gouging the patrons.
Diane
31. May 2017
Waterloo, ON, Canada
Enjoyed Most
Location
Mike
31. May 2017
Port Dover, ON, Canada
Enjoyed Most
The customer service was great. The location was also very central.
Wen
27. May 2017
Toronto, ON, Canada
Enjoyed Most
How centralized it was. Close to so many places.
Joanne
27. May 2017
Mississauga, ON, Canada
Enjoyed Most
Clean, friendly people,close to the falls.
Other Comments
The charge for parking each day ,which every place charges, is my least liked part of the whole experience.
Gary
27. May 2017
Alliance, OH, USA
Enjoyed Most
The view of the falls and the area
Other Comments
We were surprised at the room, no fridge, microwave, just assumed they would be there.
Katie
26. May 2017
LondonLondon, ON, Canada
Enjoyed Most
Room location, room itself, location of hotel
Margaret
26. May 2017
Richmond Hill, ON, Canada
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