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The Gwen, a Luxury Collection Hotel, Chicago

Travelzoo Staff

Why We Love It

  • This AAA 4-Diamond hotel reflects its ritzy surroundings with upscale amenities and luxurious decor
  • Wi-Fi is free in all rooms, which also feature extensive pillow choices and premium bath amenities
  • Even the gym is an experience, with complimentary earbuds, fresh fruit and chilled towels
  • A shoppers dream -- the Gwen is connected to the Shops at Northbridge and steps from the many high-end stores of Michigan Avenue

"A Jazz Age gem on Michigan Avenue" -- Forbes Travel Guide

Map & Directions

The Gwen is located just two blocks (about a five-minute walk) from the Grand Street stop on the CTA's Red Line. The Red Line can't be directly accessed by the Blue Line (from O'Hare) or the Orange Line (from Midway), but both lines are a short walk to the Lake or Monroe stops in the Loop. Valet parking is available for $69 per night. 

Rooms & Rates

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Just off Chicago's famous Magnificent Mile, The Gwen (formerly the Conrad Hotel) is a AAA 4-Diamond bastion of elegant design suited to its upscale surroundings. Located in a landmark skyscraper built in 1929, The Gwen is Chicago's first Luxury Collection property and reflects the style of its namesake, artist and sculptor Gwen Lux.

Guestrooms are tailored to individual preference including a "sleep menu" with a choice of seven different kinds of pillows featuring relaxing aromatherapy scents or full-body options. Bathrooms feature marble touches, oversized showers and deep soaking tubs; basic Wi-Fi is free in all rooms with upgraded speeds available for a fee. The gym at this hotel has a host of extras, including complimentary earbuds, fresh fruit, chilled towels and, of course, state-of-the-art fitness equipment.

Beyond the hotel, guests can explore the ritzy neighborhood's shopping and dining -- the hotel is connected to the Shops at North Bridge Mall and is steps from the Mag Mile's Nordstrom's outlet and the Italian dining superstore Eataly. In fact, the hotel can actually arrange to have items from the Shops at North Bridge brought into the hotel for you to try on, turning your hotel room into your fitting room. 

Note that the Gwen is undergoing some renovations to update the 5th-floor bar and restaurant, but floors that are being updated on have been completely closed off and guests are unlikely to be impacted. Visitors staying through April receive complimentary breakfast on the 10th floor while work is ongoing. 

From the press: 
  • "A Jazz Age gem on Michigan Avenue" -- Forbes Travel Guide
  • "Euro sleek, urban chic" -- Lonely Planet
  • "This Luxury Collection property exudes an old-school sumptuousness" -- U.S. News &  World Resort



  • Infant cots / cribs
  • Bar
  • Newspaper / magazines
  • Gym / fitness center
  • Restaurant
  • Roof terrace
  • Pet-friendly
  • Extra beds (fees apply)
  • 100% smoke-free


  • 24-hour front desk
  • 24-hour room service
  • Airport transfer (fees apply)
  • Complimentary shuttle service
  • Concierge service
  • Express check-in / checkout
  • Laundry / dry cleaning
  • Pillow menu
  • Business center
  • Safe in reception
  • ATM
  • Baby-sitting service (fees apply)

Room amenities

  • Air-conditioning
  • Central heating
  • Coffee / tea-making facilities
  • Fridge
  • Iron and ironing board
  • Outdoor space for some rooms
  • Safe
  • Sitting area
  • Flatscreen TV
  • iPod/iPhone docking station


  • Complimentary Wi-Fi in guest rooms
  • Complimentary Wi-Fi in public areas
  • High-Speed Wi-Fi (fees apply)


  • Bathrobes and slippers
  • Hair-dryer
  • Separate shower
  • Luxury toiletries
  • Slippers
  • Bathtub or shower


  • Parking (fees apply)
  • Valet service (fees apply)


  • Accessible bathroom in some rooms
  • Accessible meeting room
  • Accessible parking
  • Accessible path of travel
  • Accessible restaurant
  • ADA compliant rooms
  • Facilities for guests with special needs
  • Roll-in shower
  • Wheelchair accessible


Check-in: Standard Time is 3pm.

Minimum age required to check in: 21.

Checkout: Standard Time is 12pm.

Children and additional guests: Children under 21 stay free of charge when sharing parents’ room and using existing bedding. Cot/crib available on request, free of charge, for children aged 3 or under. Rollaway available on request: $25 per night for one older child or adult. No doubles due to fire code.

Pets: Pets are allowed (maximum weight: 50 pounds) on request and will be charged a $75 cleaning fee per stay.

Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Additional details: 5th floor lobby/bar/restauarant closed for enhancements. Front Desk currently in the motor lobby, and restauarant/lounge on the 10th floor with complimentary continental breakfast offered to all registered guests during property enhancements. Guests have experienced no construction noise thus far, as the area under construction is a separate building from guestrooms.

Have a Question? Contact Travelzoo.

Customer Service available Mon-Fri, 8am-6pm AET

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.

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The Gwen, a Luxury Collection Hotel, Chicago