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Puerto Morelos

Now Jade Riviera Cancun Resort & Spa

Travelzoo Staff

Why We Love This Hotel

  • Family-sized suites, a wealth of dining options (including adults-only) and diverse activities make this all-inclusive attractive to all travelers 
  • Three pools include one infinity pool and one adults-only pool
  • Located right in Puerto Morelos, a former fishing village turned diving escape with lots of shops and restaurants 


It’s hard to pull off being both a top-notch family hotel and a top-notch romantic hotel, but the Now Jade Riviera Cancun Resort & Spa manages it, with big, family-sized suites, lots of activities, and an adults-only pool and restaurant for couples to call their own.

Though this is a fairly typical all-inclusive hotel, with lots of dining and drinking options and plenty of watersport activities, suite décor and size here are unique. Dark indigenous woods are paired with bright colors, evoking the vibe of a boutique hotel as opposed to a mega resort, and large families can opt for 1,400 square foot suites. The location right in Puerto Morelos is great too, within walking distance to lots of shopping and dining. There are seven restaurants at the resort (including an adults-only option), a café and six bars

The real drawbacks here are the beach, which is smaller than other beaches in the area, and fees for Wi-Fi, which can make guests feel a bit nickel-and-dimed. 

Rooms & Rates

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  • Gym / fitness center
  • Hot Tub / Jacuzzi
  • Sauna / Steam Room
  • Tennis courts
  • Nightlife / entertainment
  • Spa
  • 100% smoke-free


  • 24-hour front desk
  • 24-hour room service
  • Baby-sitting service on request
  • Beauty treatments / massages (fees apply)
  • Concierge service
  • Currency exchange / ATM
  • Express check-in / checkout
  • Hair salon (fees apply)
  • Laundry / dry cleaning
  • Business center

Room amenities

  • Coffee / tea-making facilities
  • Iron and ironing board
  • Outdoor space for some rooms
  • Safe
  • Flatscreen TV
  • iPod/iPhone docking station


  • Complimentary Wi-Fi in guest rooms
  • Complimentary Wi-Fi in public areas


  • Hair-dryer
  • Slippers


  • Wheelchair accessible


Check-in: Standard Time is 3pm.

Checkout: Standard Time is 12pm.

Children and additional guests: No rollaway/extra beds available

Pets: Pets allowed. Pet maximum weight in kg is 10. Pet maximum weight in lb is 22. Only dogs are allowed. Maximum number of pets per room 1. Only service animals are allowed. Service animals are exempt from fees/restrictions

Additional details:

Know Before You Go

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
  • A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Cash not accepted

Have a Question? Contact Travelzoo.

Customer Service available Mon-Fri, 10am-6pm AET

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.

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Now Jade Riviera Cancun Resort & Spa