The hotel is a 15-minute walk from major attractions, including Cardiff Castle, Bute Park and the National Museum
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Mercure Cardiff Holland House Hotel & Spa is a 4-star property in central Cardiff, 15 minutes' walk from attractions including Cardiff Castle, Bute Park and the National Museum, as well as Queen Street Railway station. The glass-fronted building is 15 storeys high and offers impressive views over Cardiff, particularly from some of the Superior Rooms on the higher floors, which have large panoramic windows.
If you need a break from culture, history and botany, head to the Morgan Quarter, 15 minutes' walk from the hotel, where you'll find independent boutiques, quirky cafés and delis and Spillers Records, one of the world's oldest record shops. Cardiff Bay is a 5-minute drive from the hotel -- hop on a boat from Bute Park for the best views of the Millennium Centre.
As well as a lounge bar, Mercure Cardiff Holland House Hotel & Spa has a first-floor restaurant that specialises in steak and seafood. If you've overindulged, there's a luxurious spa with a gym, an 18-metre heated indoor swimming pool, a sauna, a Jacuzzi and a thermal suite.
Each bedroom has city views, free Wi-Fi and a TV with satellite channels. Superior Rooms are on higher floors than Classic Rooms, so are quieter and have more extensive views. Privilège Rooms include mini bars with soft drinks, bathrobes and slippers, and a daily newspaper, and Junior Suites have seperate living areas.
Amenities
General
Infant cots / cribs
Bar
Gym / fitness center
Hot Tub / Jacuzzi
Indoor pool
Restaurant
Sauna / Steam Room
Pet-friendly
Spa
100% smoke-free
Services
24-hour front desk
24-hour room service
24-hour security
Beauty treatments / massages (fees apply)
Laundry / dry cleaning
Safe in reception
Room amenities
Air-conditioning
Central heating
Coffee / tea-making facilities
Fridge
Iron and ironing board
Safe
Sitting area
Flatscreen TV
Internet
Complimentary Wi-Fi throughout the hotel
Bathroom
Bathrobes and slippers
Hair-dryer
Separate shower
Bathtub or shower
Parking
Parking (fees apply)
Accessibility
Accessible bathroom in some rooms
Accessible meeting room
Accessible parking
Accessible path of travel
Accessible restaurant
Accessible spa
Facilities for guests with special needs
Roll-in shower
Wheelchair accessible
Policies
Check-in:
Standard Time is 2pm. Minimum age required to check in: 18.
Checkout:
Standard Time is 12pm.
Children and additional guests:
Cot available upon request, free of charge, for children 2 or under. Extra bed not available for older children and adults. See room descriptions and rate policies for information about room occupancy and prices. Breakfast is included.
Pets:
Pets are allowed on request and will be charged at £15 per pet per night.
Fees:
Car park fee: £14 per night.
Car park spaces are subject to availability upon arrival.
Cancellation:
Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.
Enjoyed This
(291 Member Ratings)
Ratings & reviews reflect verified member feedback for Holland House Hotels (Cardiff) Ltd over the past 15 months.
In my opinion, the spa changing room was in a dangerous state. I slipped and fell hitting the back of my head, injuring my back and feet. It was people in the changing room who came to my assistance, no staff around. It was only the next days that I realized how much I was injured and how dangerous the changing rooms are and I suggest that a full risk assessment be carried out. I I had a first rate hotel room with fantastic view.
Other Comments
No choice of the appointment time, it was 5-30 or nothing. I had not realized it shut at 18-00 so I had not full use of the relaxation suite. The therapist was professional, but gave the impression that it was their finishing time. Coffee was cold and undrinkable. I was in the relaxation suite, no more than 45 minutes,
BRYAN29. Nov 2019Pontypool, United Kingdom
Enjoyed Most
ok. booked hotel as we were going to show at Motorpoint Arena. Good location.
Other Comments
Went for breakfast 9am, felt hot dishes were rather dried up.
David28. Nov 2019Bristol, United Kingdom
Enjoyed Most
Friendly staff, good room, breakfast and dinner very good. 10 minute walk out of town.
Jack27. Nov 2019Kingswinford, United Kingdom
Enjoyed Most
Pool rather cold
Other Comments
Rather rude lady on reception
Susan27. Nov 2019Pontypool, United Kingdom
Enjoyed Most
Had a lovely weekend celebrating a family birthday. Staff and all facilities were excellent including spa treatments.
Other Comments
Great location for Cardiff city centre and everything it has to offer. Highly recommend.
NEIL25. Nov 2019Hereford, United Kingdom
Enjoyed Most
Excellent weekend stay in this quality hotel. Thoroughly enjoyed the whole experience.
Other Comments
Staff were welcoming and friendly from the moment we checked in. Food in the restaurant was of good quality and service was good. All of the staff deserve a big thank you from my family.
NEIL25. Nov 2019Hereford, United Kingdom
Other Comments
Amazing hotel. Great pool, 8 mins walk into the town. Ideally placed. Breakfast was lovely.
Karen25. Nov 2019Plymouth, United Kingdom
Enjoyed Most
Lovely staff and a great room with a cool bar.
Other Comments
Car park a little difficult to find
Steven25. Nov 2019Newport, United Kingdom
Enjoyed Most
Enjoyable
Diane23. Nov 2019Newport, United Kingdom
Enjoyed Most
Good hotel good breakfast, good location
Other Comments
Very cold in room, they provided a portable heater but it did not heat room completely because it was a big room. Had sleepless night for 1st night because the mattress was dry worn out & nobbly, they provided a memory foam topper for rest of my stay, however this topper should have been on bed when iI arrived.
carol22. Nov 2019machynlleth, United Kingdom
Enjoyed Most
Hotel in good location, however the heating in room which was supposed to be a warm air system kept blowing out cold air, I was very cold on one of the coldest nights of the year, the following morning they brought a portable radiator up, however it was not big enough to heat the room fully, I have never been cold in an hotel ever before. The bed was very worn & knobbly, I complained & they put a memory foam liner on mattress, why was this not on the bed when I arrived, so that I could have had a good nights sleep from the 1st night. Veggie breakfast was good & hotel was very clean
Other Comments
Please see my comments above
carol21. Nov 2019machynlleth, United Kingdom
Enjoyed Most
Good hotel, good breakfast,....very cold in room, air blowing system not working, portable heater supplied, but not powerful enough to heat room properly, bed mattress worn out, knobbly bits sticking up, had to ask for memory foam topper, very surprised at these the poor standards in a 4 star hotel.
Other Comments
Good location
carol20. Nov 2019Machynlleth, United Kingdom
Enjoyed Most
Easy booking, well looked after, only adverse comment was that towels bit threadbare passed their sell by date .
Gwyn06. Nov 2019Glasgow, United Kingdom
Enjoyed Most
Very central , friendly staff and lovely room. Central lighting in the room was the only problem in the room.
Margaret06. Nov 2019Bexhill-on-Sea, United Kingdom
Enjoyed Most
On arrival the receptionist wasn’t too friendly and tried to tell me u hadn’t booked an early check in
Other Comments
The jacuzzi and pool had tissue floating around the bottom do wonder when it was last checked, we had to get the receptionist in as the jacuzzi wasn’t working. Changing rooms and poolside was chilly. Lovely food with the spa although area we ate it in needs some cleaning around the windows as very dusty. Lovely massage
Gillian20. Nov 2019Paignton, United Kingdom
Other Comments
Pool was busy due to swimming lessons only one lane for guests
Lynda19. Nov 2019York, United Kingdom
Enjoyed Most
The room was very good, clean and large
Other Comments
the spa facilities were exceptional and I would certainly stay again and recommend to my freinds
Tony17. Nov 2019Saundersfoot, United Kingdom
Enjoyed Most
Excellent deal but pity the house wine was so poor. Given the number of good quality wines available in the price range I can’t think why Mercure would choose this very sharp wine lacking in fruit
David16. Nov 2019Taunton, United Kingdom
Enjoyed Most
Very clean hotel, staff were very friendly and helpful. Ideal location for visiting the city centre.
Anthony16. Nov 2019Swansea, United Kingdom
Enjoyed Most
Good
Barbara15. Nov 2019Farnham, United Kingdom
Enjoyed Most
Good stay. Pool water was heavily chlorinated and unpleasant. Restuarant good value and food, service a little slow. Breakfast good but they need more than 1 coffee/tea machines.
Peter14. Nov 2019Farnham, United Kingdom
Enjoyed Most
Great hotel great food great room
william14. Nov 2019Bromsgrove, United Kingdom
Enjoyed Most
Very good value for what we paid on an offer!!1
Other Comments
The one negative about such a nice hotel was the bath towels which were not big enough for even the smallest adult!!!! A lot can be said about the quality of the hotel by having nice big fluffy towels! Something to consider.
Helen13. Nov 2019Kidwelly, United Kingdom
Enjoyed Most
A really nice stay.
Pennie13. Nov 2019Llanfyrnach, United Kingdom
Enjoyed Most
Due to our busy lifestyle due to work and family commitments we want a relaxing day away . Mercure certainly delivered this - a v pleasant stay thank u we will be back.
suzanne12. Nov 2019Bridgend, United Kingdom
Enjoyed Most
Other than not being able to park, we had a lovely stay at the hotel.
Other Comments
Staff we very helpful and our room was a good size.
teresa11. Nov 2019Neath, United Kingdom
Enjoyed Most
Loved it !!!!!!!!
Other Comments
Can't wait to go back !!!!!!!!!!!!
paula11. Nov 2019porthcawl, United Kingdom
Enjoyed Most
Nice room with a view. Very good location. Good breakfast and lesiure facilities.
HYWEL09. Nov 2019Swansea, United Kingdom
Enjoyed Most
A busy hotel in a good location to the town centre and castle. Cardiff Bay was a longer walk away but with plenty of good restaurants. We can't fault the hotel but unfortunately we are not happy with it being a tower block.
Lesley09. Nov 2019Welling, United Kingdom
Enjoyed Most
Wonderful stay with my sister. Lovely room and helpful staff. Please do deal again.
gaynor09. Nov 2019Bridgend, United Kingdom
Enjoyed Most
Plus points. Large bedroom with very nice refurbished bathroom with walk-in shower and a bath. Very useful, if a bit pricey, underground car parking. Short walk to pedestrianised centre.
Minus points. Fairly weedy shower pressure, bed could have been more comfortable. Still got some traffic noise despite double glazing and being on the 8th floor.
Norman09. Nov 2019Knighton, United Kingdom
Enjoyed Most
Excellent room, lovely spa and restaurant, staff polite and helpful
Kim08. Nov 2019Fareham, United Kingdom
Enjoyed Most
Really good value. Huge bedroom. Excellent breakfast. Good location.
caroline08. Nov 2019Falmouth, United Kingdom
Enjoyed Most
Extremely good value for money. Lady on check not very helpful, when we left our case.
Gillian08. Nov 2019Garndiffaith, United Kingdom
Enjoyed Most
The manager and staff were very helpful when we had problems locating the car park due to road closures around the hotel.
Other Comments
The views from our room o the 14th floor were spectacular.
Lorraine04. Nov 2019Bow Street, United Kingdom
Enjoyed Most
We had a fantastic stay, friendly staff, beautiful hotel.
Sharon04. Nov 2019Newport, United Kingdom
Enjoyed Most
Couldn't fault it! Perfect stay, lovely room, spa facilities clean and well maintained, excellent value with a bottle of wine and delicious breakfast included.
Lucy04. Nov 2019Swansea, United Kingdom
Enjoyed Most
Couldn’t fault hotel room very spacious and comfortable only problem was room very cold
Kaye02. Nov 2019Merthyr Tydfil, United Kingdom
Enjoyed Most
Breakfast was good and staff were friendly.
Other Comments
Room was too cold, no blankets in the room, had to use my overcoat. Tried to ring the front desk several times and no one answered. They were told about this the next morning and had maintenance look at it. Filming outside meant we were not able to use the front entrance and most of the roads were blocked. So a nightmare getting to the hotel car park. It was cheaper at the time of booking to buy directly on the hotel's website. There was a worm in the showers at the spa. Very disappointed, will not be going again.
Clare31. Oct 2019Worcester, United Kingdom
Other Comments
Staff were rude. Room wasn’t very clean. Deal included a free bottle of wine which I hard to argue to get.
Natalie31. Oct 2019Hereford, United Kingdom
Enjoyed Most
Breakfast was good.
Room was nice.
Other Comments
I have already emailed Travel Zoo with my issues and it is being followed up.
We did not know that we were arriving in the middle of a Hollywood film set and had to use the back entrance to get into the hotel (which was not sign posted at all).
There were loud explosions throughout the day.
Staff were not interested in out concerns at all.
Couldn't really use the leisure facilities as there was hardly any privacy with people having to walk past due to having to use the back entrance.
The hotel was over run and hectic with production staff etc which is not great when you've gone for a relaxing stay.
Laura30. Oct 2019Carmarthen, United Kingdom
Enjoyed Most
Good location.
Other Comments
Half the hotel was closed due to filming so no main entrance. We were not advised before hand. The rooms had no heating and was very cold. Everyone checking out was moaning about several issues.
Stuart29. Oct 2019Plymouth, United Kingdom
Enjoyed Most
The restaurant and bar were good.
Other Comments
There was a film crew filming at the hotel and out I front of the hotel. It was a long walk round to be back of the hotel and during the day there was a lot of firing of guns during filming. The blinds on the front of the hotel were closed with notices not to touch them. I think we should have been notified that this was going on before we arrived as we may have changed hotel.
We tried for a hour to get an Uber to the train station but were unsuccessful as they could get to us due to road closures for filming. We walked further and further from the hotel and eventually had to walk to the station with all our shopping. We missed our train.
sue29. Oct 2019Toddington, United Kingdom
Enjoyed Most
Spa needs an update - very shoddy
Other Comments
There was a major film being shot outside hotel - major inconvenient walking into city at rear of hotel which meant a very long walk to town - hotel did not advise of this - must have known for a long time
Susan29. Oct 2019Tenby, United Kingdom
Enjoyed Most
Good indoor pool. Staff very pleasant.
Other Comments
Room very cold, beating did not warm the room. Lot of noise from filming in street below which we were not told about.
Edward29. Oct 2019Plymouth, United Kingdom
Enjoyed Most
Every thing was first glass what more can you ask for thanks to Travelzoo
26. Oct 2019pembrokeshire, United Kingdom
Enjoyed Most
I went there for a wedding reception. Had a lovely time
Nanette10. Sep 2019Caerphilly, United Kingdom
Enjoyed Most
Very helpful staff. Easy to park. Room very comfortable with all amenities. Very good breakfast. Nice pool.
Other Comments
Very convenient to the city. Excellent value.
Julia26. Oct 2019Plymouth, United Kingdom
Enjoyed Most
Everything was perfect - Staff were very helpful (thank you Susan) -pleasant hotel - will stay there again
Thank You
MONTE25. Oct 2019Doncaster, United Kingdom
Enjoyed Most
We went to a concert at the Motorpoint Arena which was an easy 10 minute walk also close to shops and Cardiff's main attractions. Helpful staff, spacious room and good breakfast.
Other Comments
Would definitely recommend to friends staying in Cardiff and a really good deal from Travelzoo again.
Philip24. Oct 2019Crewkerne, United Kingdom
Enjoyed Most
Large room with comfortable bed.
Other Comments
Unfortunately, the showers in the steam room / pool area were out of use due to repairs being carried out.
Marie24. Oct 2019Alicante, Spain
Enjoyed Most
Excellent hotel all round with first class food.
Other Comments
Will definitely recommend this hotel to anyone.
Adrian24. Oct 2019Carmarthen, United Kingdom
Enjoyed Most
Everything was excellent
W24. Oct 2019Abingdon, United Kingdom
Enjoyed Most
Very satisfied ,great experience. Looking forward to your next hotel offering.
Other Comments
good wine,great breakfast,nice restaurant.
Donald23. Oct 2019Southampton, United Kingdom
Enjoyed Most
Fast and friendly service, excellent value for money
Other Comments
Excellent value for money
David21. Oct 2019Derby, United Kingdom
Enjoyed Most
Great hotel. Really enjoyed the stay. Everything was brilliant
Other Comments
Room layout was really great
Jonathan21. Oct 2019Sutton Coldfield, United Kingdom
Enjoyed Most
ROOM GREAT HOTEL GOOD POSITION STAFF VERY FRIENDLY
ALAN21. Oct 2019Bedford, United Kingdom
Enjoyed Most
Great location and we had a lovely room with a great view.
Other Comments
Didn’t use the spa on this occasion.
Melanie20. Oct 2019Swansea, United Kingdom
Enjoyed Most
Parking was easy and convenient. Friendly and helpful check in. Room had excellent views over Cardiff. Restaurant and bar area clean and tidy with good atmosphere. Swimming pool and spa facilities really nice after shopping.
David20. Oct 2019Penzance, United Kingdom
Enjoyed Most
A great location with excellent facilities.
Patricia Avril20. Oct 2019Bradford, United Kingdom
Enjoyed Most
Really enjoyed the pool, sauna and steam room. A great way to have a chilled afternoon.
Other Comments
Easy check in/check out. Reception very helpful.
Cherryl18. Oct 2019Swindon, United Kingdom
Enjoyed Most
Excellent room on 12th floor with great views
Other Comments
Good breakfast
Derek18. Oct 2019Lightwater, United Kingdom
Enjoyed Most
Lovely room. Good food, friendly staff, excellent facilities and location
Diane18. Oct 2019Clevedon, United Kingdom
Enjoyed Most
Excellent location, rooms very clean and spacious, good breakfast with Bacon eggs etc. Staff very polite and helpful.
Tony17. Oct 2019Heywood, United Kingdom
Enjoyed Most
This hotel is very centrally located so ideal for walking into the shops/restaurants. It is a very large hotel so slightly impersonal. Room was huge and excellent bathroom but the bedroom itself was slightly shabby with stained carpet, wardrobe rather chipped and bottom of chair was falling out. Breakfast was ok but very processed. Parking here is not easy.
Pauline13. Oct 2019Plymouth, United Kingdom
Enjoyed Most
Great stay in an upgraded room!
Stephen11. Oct 2019Nottingham, United Kingdom
Enjoyed Most
Excellent location to explore the city on foot. Our car wasn't needed to get around which was a bonus. Quiet, clean room with a good shower and bed. Pleasant dining room and a reasonable buffet breakfast.
Mike10. Oct 2019Yelverton, United Kingdom
Enjoyed Most
Fabulous hotel great staff we had a lovely
room and a great facial.A nice evening meal and a good breakfast .
Michelle10. Oct 2019bristol, United Kingdom
Enjoyed Most
Beautiful hotel, centrally located in the city. Room was fab great views
Elaine09. Oct 2019Llanelli, United Kingdom
Enjoyed Most
Very good
Jayne08. Oct 2019Llanelli, United Kingdom
Enjoyed Most
Lovely stay after the Cardiff half marathon, staff were very friendly. The room was big and comfortable. Really enjoyed the pool, nice and clean!
Debbie08. Oct 2019Worcester, United Kingdom
Enjoyed Most
Friendly staff. Relaxing bar. Great breakfast.
Ellen06. Oct 2019MOUNTAIN ASH, United Kingdom
Enjoyed Most
A birthday night out with a shopping day
Other Comments
Did not use the spa but will do next time we visit, the parking was brilliant
Jo06. Oct 2019BristolBristol, United Kingdom
Enjoyed Most
Fabulous
Hayley06. Oct 2019Llandrindod Wells, United Kingdom
Enjoyed Most
Relaxing break with great views of the city and nice spa
Sharon06. Oct 2019Llantwit Major, United Kingdom
Enjoyed Most
Birthday treat.
Other Comments
The only complaint was the position of the heating regulator in the room. Far too low and hard to see.
Vivian05. Oct 2019Glastonbury, United Kingdom
Enjoyed Most
Lovely relaxing break. Thoroughly enjoyed it.
Keith05. Oct 2019Pontypool, United Kingdom
Enjoyed Most
Pleasant helpful staff clean and tidy rooms. Full breakfast was tasty but could have been warmer,
Jackie04. Oct 2019Carmarthen, United Kingdom
Enjoyed Most
It was as expected. Efficient and friendly service. Good size bedroom, clean and well decorated. Good quality breakfast.
Richard04. Oct 2019TauntonTaunton, United Kingdom
Enjoyed Most
Excellent value for money with the travelzoo offer. Slightly short staffed in the restaurant on the evening we ate there otherwise a very pleasant stay.
ann02. Oct 2019Matlock, United Kingdom
Enjoyed Most
Lovely room very clean breakfast great
Other Comments
Only downside we went to spa unfortunately there were children running a mock in pool and bubble pool no one there supervising so we didn’t stay long in there.
Janet02. Oct 2019Hereford, United Kingdom
Enjoyed Most
Had booked the room for a good night sleep well that did not turn out to be the case. The thud of the music started at about 9pm and went on until after 12 O'clock when I had to ring reception to complain about the noise. it was hurrendous.
Other Comments
The room was very dated for a superior room and furniture not very well placed. The bathroom however was quite nice. There was alot of music noise coming from the ground floor I found out when I rang the reception to complain. We were on the 7th floor. The music eventually stopped at 12.10am.
Caroline02. Oct 2019Swansea, United Kingdom
Enjoyed Most
Lovely hotel.staff very accommodating
Other Comments
Drinks very expensive
leila01. Oct 2019Kidwelly, United Kingdom
Enjoyed Most
Nice room well equipped near to town, nice bar and restaurant and relaxing spa would recommend
Richard30. Sep 2019ExmouthExmouth, United Kingdom
Enjoyed Most
Other than parking issues(as the car park was full), the hotel was excellent and ticked all other boxes
J30. Sep 2019West Bromwich, United Kingdom
Enjoyed Most
Wonderful pool and huge comfy room
Maureen29. Sep 2019London, United Kingdom
Other Comments
Room was basic, drab and really quite smelly! Parking was limited and expensive.
Simon28. Sep 2019Manchester, United Kingdom
Enjoyed Most
Good, no complaints!
Ray26. Sep 2019Wimborne, United Kingdom
Enjoyed Most
Overall we had a good stay; however there were a couple of issues with regard to the shower not working and the breakfast being served warm
Alex26. Sep 2019CORSHAM, United Kingdom
Enjoyed Most
Hotel spotless, Staff obliging, very easy walk into main castle area or to catch a bus to Cardigan Bay. Breakfast plentiful and a good choice. Didn't use the Spa but it looked very nice.
Peter26. Sep 2019Nantwich, United Kingdom
Enjoyed Most
Great visit lovely breakfast but rooms were a little cold after turning the fan up but then the fan was loud. And bar closed at 11.30pm.
nia25. Sep 2019Ammanford, United Kingdom
Enjoyed Most
Lovely hotel. Stayed 1 night. Excellent value with good breakfast.
Janet25. Sep 2019Tonyrefail, United Kingdom
Enjoyed Most
staff were very helpful - room was very good and food excellent
Mr C A25. Sep 2019Huntingdon, United Kingdom
Enjoyed Most
Second time I’ve been to this hotel . Really good value for money ( the deal with travelzoo, as rates are higher usually) lovely room and the spa faculties are brilliant . Location is perfect . £14 for the car park is a bit much tho considering your paying good money to stay at the hotel . Other than that I did highly recommended staying in this hotel .
Mike24. Sep 2019Plymouth, United Kingdom
Enjoyed Most
A lovely stay. Thank you.
nana22. Sep 2019Lincoln, United Kingdom
Enjoyed Most
Excellent base from which to explore Cardiff or stay overnight after a show at St David's Hall just a short walk away. Room was very comfortable and well furnished. The bathroom was particularly spacious with both a bath and separate shower. Staff were friendly and helpful and responded promptly when we requested more coffee sachets for the room. The spa was also great. Would definitely recommend this hotel and spa.
Pat21. Sep 2019Newport, United Kingdom
Enjoyed Most
Lovely few days. Spacious rooms, very clean. Staff not particularly friendly.
Pauline19. Sep 2019Worcester, United Kingdom
Other Comments
Staff helpful
Judith19. Sep 2019Pinner, United Kingdom
Enjoyed Most
Staff efficient and friendly. Hotel so close to the city centre. Excellent breakfast. Nice and comfortable restaurant, bar area. Spa area clean, good facilities although pool could have been a bit warmer. Room was very clean, not luxurious but everything met expectations
Sue17. Sep 2019Paignton, United Kingdom
Enjoyed Most
We booked the travelzoo offer for a superior room wiith wine and breakfast. It was one of the best deals we have had. The room was on the top floor and was excellent. Breakfast is a good international hotel standard; we stayed two nights and the service was very different on day two, I suspect this was because of coach parties on day one. Room was clean, apart from the windows, which I guess don't get cleaned very often. The hotel is one of the highest buildings around so the views across the river are superb.
Other Comments
There is a car park under the hotel but it is height restricted to 1.8m. The nearby NCP is convenient but expensive.
Richard16. Sep 2019Yelverton, United Kingdom
Enjoyed Most
Stayed for one night room and breakfast was excellent- would definitely stay there again
Susan16. Sep 2019Neath, United Kingdom
Enjoyed Most
This was part of my partners birthday celebration's, I e-mailed the Hotel to mention this and we were kindly given a voucher for a free drink at the bar which was a lovely addition to our stay.
Other Comments
The staff we dealt with on reception and within the restaurant and bar area were very friendly and helpful.
pat16. Sep 2019Wigan, United Kingdom
Enjoyed Most
Great location. Superb price. Room was huge. Only complaint was the pillows which were very hard.
Janet15. Sep 2019Chepstow, United Kingdom
Enjoyed Most
Hotel car park is not good but park at the near NCP car park and get 50% off.
Lovely room, great service and easy to walk into city centre
Kirsty15. Sep 2019Bodmin, United Kingdom
Enjoyed Most
Absolutely brilliant the staff were so helpful and friendly. The hotel room was lovely too with great views of the city.
Other Comments
Brilliant hotel, helpful staff and well worth a visit.
sandra14. Sep 2019Crewe, United Kingdom
Enjoyed Most
Room was comfortable with large bed. Breakfast was good although finding plates and utensils was sometimes a little difficult. Overall the staff were pleasant and the hotel was good vale
Graham14. Sep 2019Ludlow, United Kingdom
Enjoyed Most
Our room was excellent on the14th floor with two huge windows. The bathroom was very good with separate walk in shower.
The breakfast was very good,and of a good quality. The hotel has its own parking but this can be a little tight. It was certainly well worth what we paid. Would return again.
Marilyn13. Sep 2019Gillingham, United Kingdom
Enjoyed Most
Night away
Other Comments
Shower lacked power room 607
Martyn12. Sep 2019Swansea, United Kingdom
Enjoyed Most
great
Other Comments
very good
KEITH10. Sep 2019EXETER, United Kingdom
Enjoyed Most
all very good and easy great staff location good food, fab actually
a10. Sep 2019Llanelli, United Kingdom
Enjoyed Most
Best breakfast I've had in the UK!
Other Comments
Lovely dual aspect panoramic windows in Room 810, but please replace the pane of glass with the broken seal. It blurs the glass and makes the whole room look unkempt. Cleaning of windows would be good as well!
Susan10. Sep 2019Bath, United Kingdom
Enjoyed Most
Fantastic value for money great location would definitely use travel Zoo again thankyou .
Dawn09. Sep 2019Stoke-on-Trent, United Kingdom
Enjoyed Most
good ballroom
so glad I didn't have to pay full price for the night stay
managed to get a space in the car park
bathroom was clean with separate shower
Other Comments
The superior room felt bare and tired. wardrobe door chipped
Reception area didn't wow me.
Swimming pool was cold and the jacuzzi was very hot
difficult to see the car park
bed was a bit lumpy
julie08. Sep 2019Monmouth, United Kingdom
Enjoyed Most
My friend & I had a lovely night & day at the Mercure hotel. We bought our stay & spa day on travelzoo & were pleasantly surprised on arrival. Checking was pleasant & easy. The room was massive & clean with good views across the city. We had booked a twin room but on arrival we found a super king bed which we laughed about & shared without invading each other’s privacy. We went out for a lovely meal in the nearby high street. The hotel was peaceful & we slept soundly. The breakfast was amazing with buffet style help yourself.. lovely. We went for our day at the spa & wasn’t disappointed. I had an Indian head massage with Grace & she was brilliant. The only 2 ways I can see they can enhance on a stay is change the music in the Relax Room to something more apt for Relaxing & make the swimming pool warmer & quieter.. unfortunately screaming kids whilst trying to chill out after our relaxing spa treatments but still a highly enjoyable experience. Thank you
Clare08. Sep 2019Totnes, United Kingdom
Other Comments
First class sevice
john08. Sep 2019Haverfordwest, United Kingdom
Enjoyed Most
Remote control had gone missing. Pool area very high in chlorine. Water was cold in pool.
gerald07. Sep 2019Haverfordwest, United Kingdom
Enjoyed Most
AB SOL UTELY FAN TAST IC
Henry06. Sep 2019Bristol, United Kingdom
Enjoyed Most
Pleasant staff, large, very clean room. Only about a ten minute walk into the main shopping areas
Derrick06. Sep 2019Bridgend, United Kingdom
Enjoyed Most
Hotel and room was very good. The bathroom first class. The breakfast was excellent. Evening food there was mediocre but expensive. I found the menu unappealing and did not enjoy the food. I think the prices are over the top for the quality of the food. Wine was very good. You can get better food in central cardiff for much less than that in the hotel . If I stayed again I would not eat at night there. The parking is quite expensive (£14 per day)
Other Comments
The excellent rooms could only be improved by having more individual light switches so one person could read in comfortable chairs but still allowing the other person to sleep. At the present time all main lights are controlled by one switch. I think Holland House should look seriously at the evening food menu and its cooking. It needs to be improved! Very unappealing at present. The breakfast was excellent.
Philip06. Sep 2019Borth, United Kingdom
Enjoyed Most
Great experience
Other Comments
A little tired in places, but very good on the whole.
Hywel05. Sep 2019Pontypridd, United Kingdom
Enjoyed Most
We enjoyed a two night break to explore Cardiff and the bay and also to meet up with friends who live in Cardiff.
Other Comments
Rezeption staff friendly and helpful, especially Maria.
Paul05. Sep 2019Sandbachsandbach, United Kingdom
Enjoyed Most
Nice hotel good as a base for visiting South Wales
M04. Sep 2019Telford, United Kingdom
Enjoyed Most
Relaxing couple of days .
Michael04. Sep 2019Clevedon, United Kingdom
Enjoyed Most
Great staff
Kevin04. Sep 2019Yeovil, United Kingdom
Enjoyed Most
My experience was good until breakfast which was very disappointing. My main pleasure in the morning is good cup of coffee and this was sadly lacking. The coffee was from a machine which was dreadful. Why there could not be individual cafeteria's of coffee for guests which would have made the experience more enjoyable
Michael03. Sep 2019Weymouth, United Kingdom
Enjoyed Most
Amazing! Thank you xx
Ceri02. Sep 2019Cardiff, United Kingdom
Enjoyed Most
Everything from check in to departure was a delightful experience
Other Comments
Can’t think of anything that could be improved
Bernard01. Sep 2019Paignton, United Kingdom
Enjoyed Most
Everything was great, except room 1011 was a bit tired. Cracked tiles, mould on the net curtains and the shower floor was black in places . Otherwise a lovely experience.
Darren31. Aug 2019Dinas Powys, United Kingdom
Enjoyed Most
Lovely hotel with very helpful staff on reception! I had my free bottle of complimentary wine .Local to Cardiff town .
Other Comments
At breakfast had to ask where the cups n saucers were as I think other people were taking them off table and knives and forks ! Apart from that we had a lovely time Thank you
andrea31. Aug 2019Cwmbran, United Kingdom
Enjoyed Most
It’s was really nice .
Other Comments
Lovely hotel great service .
Carole30. Aug 2019Nottinghamttingham, United Kingdom
Enjoyed Most
Nice hotel with good size rooms and good choice at breakfast.
DAVID30. Aug 2019Eastleigh, United Kingdom
Enjoyed Most
Brill location with very helpful staff. Did notice that there werent that many staff on duty especially breakfast time.
Other Comments
Great place to visit. Only negative was that only shampoo and shower gel provided no conditioner or lotion
29. Aug 2019Bucks, United Kingdom
Enjoyed Most
Staff friendly and public areas well furnished. View from our room was a bonus and plenty of living space. Bedroom could do with a touch of modernisation, for example the TV and coffee facilities that I'd expect from a 4 star hotel. Overall a pleasant stay.
Lucy27. Aug 2019Broseley, United Kingdom
Enjoyed Most
Excellent service and value for money. Lovely surprise to have a suite.
Other Comments
Pillows were uncomfortable.
Melanie27. Aug 2019Aberdare, United Kingdom
Enjoyed Most
Fantastic hotel, clean, friendly staff and great location to walk into the centre
Emma26. Aug 2019Llandysul, United Kingdom
Enjoyed Most
Fantastic value for money, great location
Jane25. Aug 2019Llanelli, United Kingdom
Enjoyed Most
Immaculate hotel staff very pleasant food great breakfast excellent 5☆☆☆☆☆.
Other Comments
Superb thanks for a wonderful stay.
John25. Aug 2019Plymouth, United Kingdom
Enjoyed Most
Excellent Travel Zoo deal to a first class hotel. A superior room which was excellent. Breakfast was good with an adequate choice. Restaurant staff were polite and efficient. The 'check in' was easy, quick and efficient. The receptionist was polite and very helpful, ensuring that we were given a room on floor of choice (initially made request of low floor when booking)
Other Comments
It must be noted that the wine included in the deal was not to the value of £22 per bottle as quoted in the Travel Zoo ad. The choice was one of two, either a very dry white Spanish (no medium) or a one off red. Incidentally the bar person at the time (male) was axtremelybrude when asked was there a medium white available. The attitude was 'take if or leave it' so we accepted a bottle of red which did not make pleasant drinking. Part of the bottle contents was left in the room on departure.
Glenda24. Aug 2019Abergavenny, United Kingdom
Enjoyed Most
I enjoyed my stay at this lovely hotel. Helpful and friendly staff. The only thing I would comment on is that the Spa area looked a little 'tired' and lacked a relaxied atmosphere that other spas have.. The floor in the changing room and showers were not that clean. A lot of hair on the floor. I think it needs updating. Mobile phones were allowed into the area which I personally do not like. Someone was taking photos and was told by a staff member to stop. Mobile phones should not be allowed into this area.
Delyth24. Aug 2019Llanelli, United Kingdom
Enjoyed Most
Very nice room,good size and clean. Good location for city centre. One negative was the food at breakfast appeared to have been left on a warming tray to long the bacon was a bit leathery. Probably because we went for late breakfast
Neil23. Aug 2019Fareham, United Kingdom
Enjoyed Most
Relaxing and enjoyable
Roger22. Aug 2019Llanelli, United Kingdom
Enjoyed Most
A perfect night away to recharge the batteries!
Kathryn22. Aug 2019Barry, United Kingdom
Enjoyed Most
booked at last minute ,good value for deal.Nice swimming pool.Plentiful hot breakfast
Other Comments
car park charge bit excessive(£14) just left car in car park till next day,all money saved counts towards experience
Robert22. Aug 2019Ipswich, United Kingdom
Enjoyed Most
Booking and check in a cinch.
Other Comments
Breakfast not very good. Mushrooms were tasteless and coffee barely drinkable. Suggest management try the breakfast. Did not eat any other meal there, mainly because of the horrid breakfast.
James22. Aug 2019Lancing, United Kingdom
Enjoyed Most
Well maintained hotel. Bedroom spotless. Nice to have bath and separate shower. Staff very friendly and helpful. Plenty of choice at breakfast.
Other Comments
The underground car park is a bit tight. But good to have on site parking although there are limited spaces.
Barbara21. Aug 2019Good wick, United Kingdom
Other Comments
We wanted to book two rooms on the website but once we had booked the first and tried to book the second there was nothing available. Our friends had to book a different hotel. VERY DISAPPOINTING. It would have been better to state on your website booking that only one room was available tp book!!
Richard21. Aug 2019Ascot, United Kingdom
Enjoyed Most
Although room was not ready when we arrived at 2:30 pm we were able to leave our bags although not sure they were that secure. Area around Reception area is very open to the public.
Eileen20. Aug 2019Swindon, United Kingdom
Enjoyed Most
Great room very nice spa area + pool public areas all good lovely view over Cardiff all in all very good
Other Comments
See above
brian20. Aug 2019Sarn, United Kingdom
Enjoyed Most
Pleasant stay in a good city centre location
Brea20. Aug 2019Westcliff-on-Sea, United Kingdom
Enjoyed Most
everything was fantastic room ,staff,food. we will return.
keith20. Aug 2019Bridgend, United Kingdom
Enjoyed Most
Very helpful staff, rooms large and clean, breakfast buffet had a good selection.
Mark12. Aug 2019Aberdare, United Kingdom
Enjoyed Most
Nice weekend break with my husband . Room clean and spacious . Lovely breakfast good service .would like more toiletries as quite basic a hair conditioner would have been nice .
