Riviera Maya

Grand Velas Riviera Maya

Travelzoo Staff

Why We Love It

  • This is a AAA Five Diamond resort
  • Spacious suites are a minimum of 1,100 square feet, featuring local artwork, Jacuzzi tubs and free Wi-Fi
  • Private terraces overlook mangrove and jungle reserve or crystalline ocean
  • This hotel is one of TripAdvisor's 2015 Travelers' Choice selections

"One of the Riviera Maya's most sophisticated" -- Oyster.com

Map & Directions

This hotel is 35 minutes from the Cancun International Airport. Guests can book an airport shuttle service for $60 one way. 

Rooms & Rates

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Overview

Described by Lonely Planet as "the mother of all beach resorts," the Grand Velas Riviera Maya is a sprawling, gorgeous property set against pristine, sugary beach and surrounded by protected jungle and mangrove reserves. Though large in size, this secluded resort puts a special focus on zen, boasting "one of the best spas on the coast" (Lonely Planet).

Guestrooms are massive, minimum 1,100 square feet, complete with Jacuzzi tubs, private terraces and a wealth of local artwork adorning the walls. Though TripAdvisor reviewers give high praise for the rooms, the 75,000-square-foot spa and the luxurious pool complexes, the highest praise is reserved for the eight restaurants. Travel + Leisure recommends the osso buco at Frida.

For guests looking to pair pampering with activities, there are a wealth of watersports available at the beach, and a short distance away guests can hit a few balls at the El Camaleon Golf Club or explore the Tres Rios Ecopark.

From the press:
  • "The real treat at the Grand Velas are the restaurants" -- Travel + Leisure
  • "Set on over 80 acres of mangroves that meet a postcard perfect beach of white sand and turquoise waters" -- Oyster.com
  • "Marble-floored rooms put other so-called luxury properties to shame" -- Lonely Planet 

Amenities

General

  • Infant cots / cribs
  • Bar
  • Kids' club
  • Newspaper / magazines
  • Extra beds / roll away beds
  • Fitness classes
  • Games room
  • Gym / fitness center
  • Hot Tub / Jacuzzi
  • Indoor pool
  • Outdoor pool
  • Pool bar
  • Private beach
  • Restaurant
  • Sauna / Steam Room
  • Nightlife / entertainment
  • No pets allowed
  • Spa
  • 100% smoke-free

Services

  • 24-hour front desk
  • 24-hour room service
  • 24-hour security
  • Airport transfer (fees apply)
  • Beauty treatments / massages (fees apply)
  • Butler service
  • Chauffeur service (fees apply)
  • Complimentary shuttle service
  • Concierge service
  • Currency exchange / ATM
  • Express check-in / checkout
  • Hair salon (fees apply)
  • Laundry / dry cleaning
  • Shuttle service (fees apply)
  • Business center
  • Safe in reception
  • ATM
  • Baby-sitting service (fees apply)
  • Complimentary shoe shine service

Room amenities

  • Air-conditioning
  • Central heating
  • Coffee / tea-making facilities
  • Fridge
  • Iron and ironing board
  • Mini bar
  • Jacuzzi in some rooms
  • Outdoor space for some rooms
  • Safe
  • Sitting area
  • DVD / CD player & library
  • Flatscreen TV
  • iPod/iPhone docking station
  • Smoking-rooms available

Internet

  • Complimentary Internet access
  • Complimentary Wi-Fi throughout the hotel
  • High-Speed Wi-Fi (fees apply)
  • Internet access

Bathroom

  • Bathrobes and slippers
  • Bathtub
  • Hair-dryer
  • Separate shower
  • Luxury toiletries

Parking

  • Complimentary parking
  • Complimentary valet service

Accessibility

  • Accessible bathroom in some rooms
  • Accessible meeting room
  • Accessible parking
  • Accessible path of travel
  • Accessible pool area
  • Accessible restaurant
  • Accessible spa
  • ADA compliant rooms
  • Facilities for guests with special needs
  • Roll-in shower
  • Wheelchair accessible

Policies

Check-in: Standard Time is 3pm.

Minimum age required to check in: 18.

Checkout: Standard Time is 12pm.

Children and additional guests: Children are subject to $75USD per child (4-16 years) regardless the minimum stay. Children 16 and older will be charged at the adult rate.

No children allowed in Grand Class Rooms.
Children up to age 3 stay free of charge when sharing parents’ room and using existing bedding (on request) excluding the Grand Class rooms. Children ages 4 and up are allowed on request. Please contact the hotel for more information regarding child rates and to add children to the booking.
Cribs available on request and in the Zen Suite, Zen Pool Suite, Zen Family Suite, Ambassador Suite and Ambassador Pool Suite rooms only; free of charge.

Kids Stay Free:
Children age 4 to 12 stay free in Zen Grand Nature View Suite Room and  Zen Grand Pool Nature View Suite Room from December 2nd thru December 19th. And in Zen Grand Nature View Suite Room, Zen Grand Pool Nature View Suite Room, Ambassador Suite Ocean View and Ambassador Suite Pool Ocean View from December 20th thru December 24th.
Please contact the hotel for more information.

Pets: No pets allowed.

Fees: Rates per night include 19% tax.

Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Additional details: • A minimum of a 7 nights-stay is mandatory for stays checking in on December 25th, 26th 27th and 28th.
• A minimum of a 3 nights-stay is mandatory for stays checking in on December 29th, 30th and 31st.
Charges will be added to your bill at the hotel.

Please note that dress code is required for Gourmet Restaurants such as Sen Lin, Frida Lucca, Cocina de Autor y Piaf; no shorts, sleeveless t-shirts, trainers or sandal. All restaurants and inside bars require appropriate attire for admittance and no bare feet or wet clothing

Have a Question? Contact Travelzoo.

Customer Service available Mon-Fri, 8am-6pm AET

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.

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