Black Swan

Travelzoo Staff

Why We Love This Hotel

  • This coaching inn dates back to the 15th century is in a great spot next to the historic market square in Helmsley in the North Yorkshire countryside
  • The property was crowned Hotel of the Year at the 2015 Yorkshire Life Food & Drink Awards
  • You can sample fine-dining fare in the 3-AA-Rosette hotel restaurant or indulge in afternoon tea
  • "The hotel is renowned for its hospitality and friendliness" -- The AA

"Comfortable room and friendly staff"
Apr 14, 2019 - Sheffield, United Kingdom
See All 56 Member Ratings

Rooms & Rates

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"People have been visiting this establishment for over 200 years and it has become a landmark that dominates the market square," says The AA of the Black Swan, a 4-star hotel in the pretty North Yorkshire market town of Helmsley.

The hotel is in a "peerless location", according to The Daily Telegraph, "presiding over the market place of one of North Yorkshire's most attractive market towns". It's surrounded by quaint little boutiques and bookshops, as well as butchers, bakeries and delis. There are charming tearooms and cosy pubs, with the dramatic ruins of Helmsley Castle standing over the town.

Surrounded by the North Yorkshire countryside, the town is a great spot for ramblers. There are 1400 miles of country paths and tracks around Ryedale, so whether you're looking for a gentle stroll, a day-long walk or a hardcore hike, you're sure to find something suitable right on the doorstep.

Duncombe Park, the only stately home in the North York Moors National Park, is less than a mile away. It is home to the National Centre for Birds of Prey and offers landscaped gardens, 400 acres of parkland to explore, a nature reserve and the Helmsley Walled Gardens. The city of York, with its cathedral, cobbled streets, shops and museums, is a 50-minute drive away and Rievaulx Abbey is a 5-minute drive away.

The Black Swan dates back to the 15th century and retains much of its historic charm while offering plenty of contemporary comforts. The AA Hotel Guide 2019 praises the "stylish" bedrooms, which all have thick, snug duvets, warm, homely furnishings, and tea- and coffee-making facilities.

The hotel has a quaint tearoom and an in-house patisserie that are open daily. You can also order tea -- or something a little stronger -- in the pretty walled garden in warmer months.

The AA says that "dinner in the award-winning restaurant is the highlight of any stay". The 3-AA-Rosette fine-dining Gallery Restaurant serves top-notch seasonal fare, made using ingredients that are mostly sourced within 30 miles of the hotel. The Cygnet Bar has an extensive wine list and selection of cocktails.



  • Infant cots / cribs
  • Bar
  • Newspaper / magazines
  • Restaurant
  • Pet-friendly
  • 100% smoke-free
  • No elevator / lift


  • 24-hour front desk
  • 24-hour room service
  • Concierge service
  • Laundry / dry cleaning

Room amenities

  • Central heating
  • Coffee / tea-making facilities
  • Iron and ironing board
  • Safe
  • DVD / CD player & library
  • Flatscreen TV


  • Complimentary Wi-Fi throughout the hotel


  • Hair-dryer
  • Luxury toiletries
  • Bathtub or shower


  • Complimentary parking


  • Accessible bathroom in some rooms
  • Accessible meeting room
  • Accessible parking
  • Accessible path of travel
  • Accessible restaurant


Check-in: Standard Time is 3pm.
Minimum age required to check in: 18.

Checkout: Standard Time is 11am.

Children and additional guests: Crib/Pack 'n Play available upon request, free of charge, for children 3 and under.
Please use the Special Request field to confirm the age of the third guest.
Supplements are not included automatically in the total price and will be charged directly by the hotel. See room descriptions and rate policies for information about room occupancy and prices.
Extra guest charges will apply as follows:
£35 per night for children 4 to 15.

Pets: Pets are allowed on request and will be charged at £10 inclusive of tax per pet per stay.

Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Have a Question? Contact Travelzoo.

Customer service available Monday - Friday 9am - 6pm GMT + 8.

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.

Enjoyed This
(56 Member Ratings)
Ratings & reviews reflect verified member feedback for Black Swan Hotel over the past 15 months.
4.4 Ambiance
4.8 Location
4.0 Rooms
4.8 Quality of Service
4.0 Value for the Money
Show Reviews
Other Comments
Toilet didn’t flush in the upgraded superior room. Quality of staff seemed Lower. It used to be so nice to be welcomed, looked after, they knew who you were and didn’t have to keep reminding them of table numbers, the personal level of service seems to have gone. A real shame.
Jonathan Apr 16, 2019 Doncaster, United Kingdom
Enjoyed Most
Fantastic food!
Other Comments
Accommodation with great character and a beautiful garden, located in the cracking village of Helmsley with its variety of independent shops on the doorstep.
Steve Apr 15, 2019 Stratford-upon-Avon, United Kingdom
Enjoyed Most
Comfortable room and friendly staff
Kathryn Apr 14, 2019 Sheffield, United Kingdom
Enjoyed Most
The food was sensational
Other Comments
Excellent service, fantastic food. The bathroom in the room, while clean and perfectly fine, could do with updating/refreshing.
Hazel Apr 14, 2019 Bradford, United Kingdom
Enjoyed Most
Charming, authentic hotel and such a pleasant experience
Andrew Apr 14, 2019 Hull, United Kingdom
Enjoyed Most
The food and service were first class.
Beryl Apr 13, 2019 Leeds, United Kingdom
Enjoyed Most
The friendly and attentive staff.
Other Comments
Excellent hotel situated perfectly in beautiful Helmsley. Lovely accommodation, amazing food and very friendly helpful staff, can't wait to come back
Diane Apr 12, 2019 AlnwickAlnwick, United Kingdom
Enjoyed Most
Quality of food
karen Apr 08, 2019 Morpeth, United Kingdom
Enjoyed Most
Restaurant and service
Other Comments
The only thing was our shower did not have any hot water so I had a bath instead. I did mention it to the staff who came to top up our tea supplies but presumed they can't do much about plumbing....
Chi Yen Apr 07, 2019 Leeds, United Kingdom
Enjoyed Most
Staff and breakfast were good.
Other Comments
The room and bathroom were dated, and the evening meal was not up to standard.
Janice Apr 07, 2019 Newcastle upon Tyne, United Kingdom

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