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Queens Hotel Cheltenham - MGallery by Sofitel

Travelzoo Staff

Why We Love This Hotel

  • This Regency property in Cheltenham -- often called the "gateway to the Cotswolds" -- has a great location on the corner of the tree-lined Promenade and Imperial Square and Gardens
  • One of the first purpose-built hotels of Europe, opened in 1838, it has welcomed guests including the late writer Arthur Conan Doyle and the late composer Edward Elgar
  • This Neoclassical building is Grade II-listed and retains original features such as a towering Georgian staircase and hand-painted wallpaper designed by Augustus Pugin
  • A "relaxing venue with discreetly slick service", it has "stylish" bedrooms and food that "celebrates much of the best of the Cotswolds" (The Daily Telegraph)

"Fresh fruit for breakfast"
Jun 13, 2019 - Coventry, United Kingdom
See All 64 Member Ratings

Rooms & Rates

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The imposing façade of Queens Hotel Cheltenham - MGallery by Sofitel presides elegantly over Imperial Square and Gardens, and the Promenade, a beautifully preserved Regency-era thoroughfare lined by elm and horse-chestnut trees. Since opening in July 1838, the hotel has welcomed illustrious guests including Charles Napier, Arthur Conan Doyle and Edward Elgar.

Behind its Corinthian columns, large windows and carved cornices a sense of space prevails. Its impressive lobby has a striking tiled floor, sumptuous armchairs and hand-painted wallpaper designed by Augustus Pugin -- the same design can be found in the Houses of Parliament. Other original features at this Grade II-listed property include a towering staircase and a curved wooden bar brought back from India in 1850.

The Napier Restaurant and Orangery uses fresh ingredients from local Cotswolds farms and artisan producers. In fine weather, meals can be taken in the garden. The Gold Cup Bar offers over 40 varieties of gin in an ornate but intimate setting, including one that was created by a local distillery to commemorate the hotel's 180th anniversary. 

Bedrooms are spread over three floors and offer climate control, crisp Egyptian cotton linen, fluffy bathrobes and walk-in showers in the bathrooms. 



  • Infant cots / cribs
  • Bar
  • Newspaper / magazines
  • Restaurant
  • No pets allowed
  • 100% smoke-free


  • 24-hour front desk
  • 24-hour room service
  • Concierge service
  • Laundry / dry cleaning

Room amenities

  • Central heating
  • Coffee / tea-making facilities
  • Fridge
  • Iron and ironing board
  • Safe
  • Flatscreen TV


  • Complimentary Wi-Fi throughout the hotel


  • Bathrobes and slippers
  • Hair-dryer
  • Luxury toiletries
  • Bathtub or shower


  • Parking (fees apply)


  • Accessible meeting room
  • Accessible parking
  • Accessible path of travel
  • Accessible restaurant
  • Facilities for guests with special needs
  • Roll-in shower
  • Wheelchair accessible


Check-in: Standard Time is 2pm.
Minimum age required to check in: 18.

Checkout: Standard Time is 12pm.

Children and additional guests: Extra beds are not available.

Pets: No pets allowed.

Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Have a Question? Contact Travelzoo.

Customer service available Monday - Friday 9am - 6pm GMT + 8.

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.

Enjoyed This
(64 Member Ratings)
Ratings & reviews reflect verified member feedback for Mercure Cheltenham Queens Hotel over the past 15 months.
4.6 Ambiance
4.9 Location
4.6 Rooms
4.8 Quality of Service
4.7 Value for the Money
Show Reviews
Enjoyed Most
Fresh fruit for breakfast
Other Comments
Room was cold with heating turned off but on request they provide a small electric heater. On booking asked for a quiet room, but were on the middle floor with very creaky floorboards, a busy road outside and a noisy child nexdoor. The full English cooked breakfast was very small and not very warm, but the fresh fruit was lovely. Staff very pleasant and helpful. Well placed for the town and eating places, but parking expensive.
sandra Jun 13, 2019 Coventry, United Kingdom
Enjoyed Most
Location was fantastic
Other Comments
Lovely interior,rooms beautiful and very spacious, shower was great
Julie Jun 03, 2019 Cardiff, United Kingdom
Enjoyed Most
Excellent service
Morgan Jun 03, 2019 Swindon, United Kingdom
Enjoyed Most
Staff were lovely and room was really good.
Karen May 29, 2019 Royal Wootton Bassett, United Kingdom
Enjoyed Most
The staff were very welcoming and attentive. Nothing was too much trouble for them and they greeted everyone who walked through the door with a smile.
Lotifa May 28, 2019 Newport, United Kingdom
Enjoyed Most
Lovely surroundings - attention to the story of the building was excellent. That wallpaper and staircase is stunning. Location is perfect for exploring Cheltenham and shopping area
Other Comments
Breakfast was bit of a problem both days we stayed. The dining room was overwhelmed and many things were missing from buffet. Orders were very slow too.
Wendy May 28, 2019 Coventry, United Kingdom
Enjoyed Most
All very good....probably the friendly service
Other Comments
Great position,very good food
Richard May 27, 2019 Worthing, United Kingdom
Enjoyed Most
Fantastic customer service and fabulous location
Rachael May 20, 2019 Wolverhampton, United Kingdom
Enjoyed Most
Lovely room, very good breakfast
Other Comments
Room on the road side, so quite noisy with bar music and people walking past on way home from bars
Karen May 20, 2019 Solihull, United Kingdom
Enjoyed Most
Great location. Wonderful spacious bedroom overlooking green. Delicious cooked breakfast rather than buffet. Staff very friendly and helpful.
Other Comments
Overall an exceptionally good hotel. Exceeded our expectations.
Stephen May 19, 2019 Exeter, United Kingdom

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