Hallmark Hotel The Queen, Chester

Member rates available
Travelzoo Staff

Why We Love It

  • This Victorian railway hotel's heritage is celebrated throughout -- look out for the reception desk made of antique suitcases, bar menus resembling train tickets and the chandelier in the lobby that includes the names of past queens
  • The King's Grill holds an AA Rosette
  • Previous guests include Charles Dickens, Cecil Rhodes and Lillie Langtry
  • Chester Cathedral is a 10-minute walk away, and Chester Racecourse is 20 minutes' stroll away
  • Chester Zoo, with over 15,000 animals, is 10 minutes' drive away

Enjoyed This
(64 Member Ratings)
"This is a really lovely central hotel with loads of history but is also modern and not old fashioned. The staff were super friendly and accommodating. The rooms were lovely and comfortable. Restaurant is super with lots of choice. Can't fault it"
Dec 11, 2018
Bradford, United Kingdom


Map & Directions

Parking is £10 per night Monday-Thursday and £15 per night Friday-Sunday. Chester railway station is less than a minute's walk away and Liverpool John Lennon Airport is less than 40 minutes' drive away.

Rooms & Rates

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Hallmark Hotel The Queen, Chester is filled with quirky features that reference its Victorian heritage -- look out for the reception desk made out of antique suitcases and bar menus resembling train tickets. There is also a chandelier in the lobby that includes the names of past queens.

The hotel is in the centre of Chester. Lonely Planet describes the city as "one of English history's greatest gifts" because of its medieval architecture and collection of Tudor- and Victorian-era buildings, all encapsulated by a red sandstone Roman wall.

The hotel is opposite Chester railway station, and a 10-minute walk from Chester Cathedral -- founded as a Benedictine abbey in 1092 -- where you can take a tour to the top of the bell tower for panoramic views of the city.

Chester Zoo, with over 15,000 animals from 500 different species including Asian elephants, jaguars and orangutans, is 10 minutes' drive away. 

Chester Racecourse, the oldest racecourse still in use in England, is a 20-minute stroll away.

One of the hotel's restaurants -- The King's Grill -- holds an AA Rosette and serves locally sourced food. Breakfast is served in the Jubilee Restaurant and snacks are available in the Waiting Room Bar.

The hotel has secluded Roman-themed gardens, three bars, a fitness suite and free Wi-Fi.

From the Press:

  • "It's a fantastic base for a fun weekend in Chester." -- The Sun

  • "It couldn't be better located -- just a few minutes' stroll into the city." -- The Sun



  • Infant cots / cribs
  • Bar
  • Newspaper / magazines
  • Gym / fitness center
  • Restaurant
  • No pets allowed
  • 100% smoke-free


  • 24-hour front desk
  • 24-hour room service
  • Concierge service
  • Express check-in / checkout
  • Laundry / dry cleaning

Room amenities

  • Central heating
  • Coffee / tea-making facilities
  • Iron and ironing board
  • Safe
  • Sitting area
  • DVD / CD player & library
  • Flatscreen TV


  • Complimentary Wi-Fi throughout the hotel


  • Hair-dryer
  • Bathtub (in some rooms)


  • Parking (fees apply)


  • Accessible bathroom in some rooms
  • Accessible meeting room
  • Accessible parking
  • Accessible path of travel
  • Accessible restaurant
  • Roll-in shower
  • Wheelchair accessible


Check-in: Standard Time is 3pm.

Minimum age required to check in: 18.

Checkout: Standard Time is 11am.

Children and additional guests: Infant's cot/crib are available, free of charge, for children aged 2 and under.
Extra beds are not available for older children and adults.

Pets: Pets are allowed on request and will be charged at £15 per night on checkout.

Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Additional details:

Have a Question? Contact Travelzoo.

Customer service available Monday - Friday 9am - 6pm GMT + 8.

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.

Enjoyed This
(64 Member Ratings)
Ratings & reviews reflect verified member feedback for Feather & Co Ltd t/as Queen Hotel Chester over the past 15 months.
4.5 Ambiance
4.7 Location
4.5 Rooms
4.7 Quality of Service
4.6 Value for the Money
Show Reviews
Enjoyed Most
Other Comments
Kings Grill lacked any Christmas Decorations. There were Parties going on in other areas of the Hotel, so it's not as though they were unaware it was only 2 weeks before Christmas (I stayed 11/12 December).
Christopher Dec 13, 2018 Northwich, United Kingdom
Enjoyed Most
This is a really lovely central hotel with loads of history but is also modern and not old fashioned. The staff were super friendly and accommodating. The rooms were lovely and comfortable. Restaurant is super with lots of choice. Can't fault it
Other Comments
there was a party going on in the annexe and they seemed a very young group (teenagers), they were really noisy and a pain in the proverbial - but it didn't spoil our stay
Tracey Dec 11, 2018 Bradford, United Kingdom
Enjoyed Most
Exceptional room. Overall a beautifully appointed hotel. Directly opposite the train station.
Other Comments
Only let down by lack of dress code in the restaurant. Pyjamas worn during breakfast shouldn’t be allowed & spoilt the ambience & quality/standard of an otherwise exceptional hotel
Josie Dec 08, 2018 Hastings, United Kingdom
Enjoyed Most
Lowisa Dec 05, 2018 Holyhead, United Kingdom
Enjoyed Most
Really interesting decor, friendly staff & great location
Shirley Dec 01, 2018 Carnforth, United Kingdom
Enjoyed Most
It was all good!
Bernard Nov 29, 2018 Spalding, United Kingdom
Enjoyed Most
The history of the hotel, old paintings and info. Also the quirky bits eg old suitcases for registration desk, bedroom furniture made to look like travel trunks!
Other Comments
We did NOT like the music in the King's grill! Both at evening meal and again at breakfast it was quite loud jazz..... not soothing and not to everyone's taste. Staff/menu could have been clearer about what veg came with the Mains on the menu.
Kath Nov 28, 2018 Sheffield, United Kingdom
Enjoyed Most
Service was excellent all staff very helpful our room was very comfortable, whole experience was a delight
Other Comments
Keep up the good work a pleasure to stay, a fantastic location.
Kevin Nov 23, 2018 Conwy, United Kingdom
Enjoyed Most
Decor, the Kings suite area was very nice
Other Comments
The package we had was great value for money and we loved the whole experience
michelle Nov 21, 2018 Alford, United Kingdom
Enjoyed Most
The whole experience was exceptional; a real pleasure to stay in such a nice hotel, with such pleasant, helpful staff. Nothing at all was too much trouble for them.
Carol Nov 20, 2018 Ipswich, United Kingdom

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Hallmark Hotel The Queen, Chester