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Playa del Carmen

Grand Palladium White Sand Resort & Spa

Travelzoo Staff

Why We Love This Hotel

  • All-inclusive resort with family-friendly and adults-only options
  • Eco-friendly construction respects the surrounding Riviera Maya’s flora and fauna 
  • Complex features 14 restaurants, 25 bars and nine pools
  • Suites have terraces, Jacuzzi tubs and free Wi-Fi


Built on the 300 oceanfront acres on Mexico’s Riviera Maya’s Yucatan Peninsula, the Grand Palladium White Sand Resort & Spa welcomes guests to one of the world’s most beautiful tropical beaches. To preserve its surroundings, the resort was constructed to carefully respect its natural environment, resulting in modern facilities existing harmoniously with the flora and fauna. The smallest property on a massive five-resort complex, the hotel's guests have access to amenities at Grand Palladium Riviera and Royal Suites Yucatan as well. 

On the all-inclusive property, guests can enjoy unlimited meals at eight a la carte and five buffet-style restaurants, including authentic Mexican cuisine, Japanese teppanyaki, Spanish tapas and Brazilian steak. With 25 bars scattered throughout the property, cocktails can be found in swim-up bars, beachfront tiki bars, sports bars and upscale lounges. Along the private beach, guests can explore the ocean with snorkeling trips, or venture out on one of the resort’s catamarans, kayaks, or paddle boats.

The sprawling complex is landscaped with gardens and lakes embracing eight freshwater pools and one saltwater pool, a golf course, and spa with gymnasium, hot tub, sauna and treatment rooms. While parents unwind, kids of all ages are entertained at three kids’ clubs for babies, adolescents and teenagers.

Suites have one king or two double beds and sofa beds, large private terraces, free Wi-Fi and mini-bars. Couples can request rooms with open Jacuzzi baths in the bedrooms or upgrade to adults-only cabins with thatched roofs, living rooms and private jetties with canoes. 

Rooms & Rates

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  • Infant cots / cribs
  • Bar
  • Kids' club
  • Newspaper / magazines
  • Extra beds / roll away beds
  • Gym / fitness center
  • Hot Tub / Jacuzzi
  • Outdoor pool
  • Pool bar
  • Private beach
  • Restaurant
  • Roof terrace
  • Sauna / Steam Room
  • Tennis courts
  • Nightlife / entertainment
  • No pets allowed
  • Spa
  • No elevator / lift


  • 24-hour front desk
  • 24-hour security
  • Beauty treatments / massages (fees apply)
  • Butler service
  • Currency exchange / ATM
  • Express check-in / checkout
  • Hair salon (fees apply)
  • Laundry / dry cleaning
  • Room service (limited hours)
  • Business center
  • Safe in reception

Room amenities

  • Air-conditioning
  • Coffee / tea-making facilities
  • Fridge
  • Mini bar
  • Jacuzzi in some rooms
  • Outdoor space for some rooms
  • Safe
  • Sitting area
  • DVD / CD player & library
  • Flatscreen TV


  • Complimentary Internet access
  • Complimentary Wi-Fi throughout the hotel
  • High-Speed Wi-Fi (fees apply)


  • Hair-dryer
  • Separate shower
  • Luxury toiletries
  • Slippers
  • Bathtub or shower


  • Complimentary parking
  • Public car park


  • Accessible bathroom in some rooms
  • Accessible meeting room
  • Accessible parking
  • Accessible pool area
  • Accessible restaurant
  • Accessible spa


Check-in: Standard Time is 3pm.
Minimum age required to check in: 18.

Checkout: Standard Time is 12pm.

Children and additional guests: Children 2 and under stay free of charge when using existing bedding.
Crib/Pack 'n Play available upon request: free of charge.
Extra beds are not available.

Pets: No pets allowed.

Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Additional details: In the event that there is a change of name of the principle guest in a reservation, and the new principle name does not figure in the original reservation received by us, the said reservation will be considered to be a new reservation and will not be accepted if it passes through a Stop Sales period. Access to the hydrotherapy areas (hot tubs, pool, sauna and steam baths) in the Zentropia Palladium Spa & Wellness Center will have a 50 USD plus tax, fee per guest, per day.

Have a Question? Contact Travelzoo.

Customer service available Monday - Friday 9am - 6pm GMT + 8.

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.

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Grand Palladium White Sand Resort & Spa