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Puerto Morelos

Now Jade Riviera Cancun Resort & Spa

Travelzoo Staff

Why We Love It

  • Family-sized suites, a wealth of dining options (including adults-only) and diverse activities make this all-inclusive attractive to all travelers 
  • Three pools include one infinity pool and one adults-only pool
  • Located right in Puerto Morelos, a former fishing village turned diving escape with lots of shops and restaurants 

"Family-friendly atmosphere" -- U.S. News & World Report

Map & Directions

This hotel is 30 minutes from the airport. Cab fare will cost approximately $45-$50 one-way.

Rooms & Rates

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It’s hard to pull off being both a top-notch family hotel and a top-notch romantic hotel, but the Now Jade Riviera Cancun Resort & Spa manages it, with big, family-sized suites, lots of activities and an adults-only pool and restaurant for couples to call their own.

Though this is a fairly typical all-inclusive hotel, with lots of dining and drinking options and plenty of watersport activities, the suite décor and size here are unique. Dark indigenous woods are paired with bright colors, evoking the vibe of a boutique hotel as opposed to a mega resort, and large families can opt for 1,400 square foot suites. The location right in the heart of Puerto Morelos is great too, within walking distance to lots of shopping and dining. There are seven restaurants at the resort (including an adults-only option), a café and six bars.

The real drawbacks here are the beach, which is smaller than other beaches in the area, and fees for Wi-Fi, which can make guests feel a bit nickel-and-dimed. 

From the press:
  • “One of the best family spring break hotels in Riviera Maya” -- Oyster.com
  • "Lures guests with commanding sea views and the convenience of all-inclusivity" -- U.S News & World Report



  • Gym / fitness center
  • Hot Tub / Jacuzzi
  • Sauna / Steam Room
  • Tennis courts
  • Nightlife / entertainment
  • Pet-friendly
  • Spa
  • 100% smoke-free


  • 24-hour front desk
  • 24-hour room service
  • Baby-sitting service on request
  • Concierge service
  • Currency exchange / ATM
  • Express check-in / checkout
  • Hair salon (fees apply)
  • Laundry / dry cleaning
  • Business center

Room amenities

  • Air-conditioning
  • Coffee / tea-making facilities
  • Iron and ironing board
  • Outdoor space for some rooms
  • Safe
  • Flatscreen TV
  • iPod/iPhone docking station


  • Complimentary Wi-Fi in guest rooms
  • Complimentary Wi-Fi in public areas


  • Hair-dryer
  • Slippers


  • Complimentary parking
  • Complimentary valet service


Check-in: Standard Time is 3pm.

Checkout: Standard Time is 12pm.

Pets: Pets allowed

Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Additional details: Pets allowed Check-in time starts at 3pm Check-out time is 12pm

Know Before You Go

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • A resort fee is included in the total price displayed.
  • A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
  • Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Resort fee
The resort fee includes:
  • Breakfast
  • Pool access
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Sporting facilities or equipment
  • Children's club/arcade access
  • Business center/computer access
  • Internet access
  • Newspaper
  • Phone calls
  • In-room safe
  • In-room bottled water
  • Concierge/valet service
  • Self parking
  • Valet parking
  • Parking
  • Housekeeping

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Have a Question? Contact Travelzoo.

Customer service available Monday - Friday 9am - 6pm GMT + 8.

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.

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