The hotel was lovely and the staff so friendly. They could handle large crowds or when the hotel was full due to conferences.

Location

Bed cover was awful. Pillows awful. Old room in south wing.

Excellent experience

Great location! Rooms were a bit small but clean.

Had to talk with a manager to get the resort fees taken off my bill since it was one of the Travelzoo perks. They kept telling me that the offer was not a part of the deal and I had to show them my booking information with the offer in it. Was also only given 2 drink vouchers instead of 4. Also came back to our room with the floor with big spots of water. Called the front desk, and they sent someone up and they accused us of leaving the sliding door open in the rain, which was not true. And the puddle locations didn’t even make sense for that analysis. But all in all, we had a good time. It was a good location on the beach. I would not pay the full price for the resort with the staff interaction I had and the willingness to brush me off. But for the price I paid with the Travelzoo offer, if it was offered again, I would buy it.

Parking is severely overpriced. $58/day is too high when you can find all day beach parking for $25 and $30 on the same block. Otherwise a fine stay.

We had a double Quinn city view room on 11th floor.it has view on beautiful hotels across the street. No any noise from the street. The hotel room is perfect except there's no kitchenette. Mini fridge and coffee maker only. The chairs on the beach are free but not umbrellas. There's a very comfortable covered passage from the hotel to the beach, so you don't have to cross the road. The hostess Jasmine was wonderful! She treated us like her own family and remembered our names on the check out. Very personal and helpful.

Wonderful staff. Perfect location. Great hotel experience.

Arrived a day early before boarding cruise ship on Saturday. Wish Westin had a shuttle to and from airport.

Location

Hotel is getting run down