We had a great stay here. Only too issues. It’s not that convenient for older folk and getting in and out of their garage was always an issue. Rooms were great, staff too!

Very nice hotel - very nice staff - very nice room - very nice breakfast

Not close to the downtown area - glad we had uber. Be aware that uber will charge more if they pick up from this hotel....three times more!

Beautiful hotel. Not exactly near the downtown area. We used uber and it worked out fine for us. Very Very nice breakfast buffet and really good coffee! Thank you for this great offer!!!

Parking garage ticket did not work and staff made up excuses rather than admit a problem. Everything else was great.

Great

Bartender was awesome!

Had a great 4-night stay for a recent convention. Staff was wonderful. Room was comfortable. Location was easy for nearby restaurants as well as the Music City Center where the convention was held.

Friendly and professional staff

The hotel and breakfast were great. There were three restaurants across the street.

Only thing they need ev chargers other than Tedla or have adapters

Great breakfasts, great location

Very nice and spacious room that had a great floor plan. Staff was helpful and friendly, breakfast was excellent!

Clean room, good location, polite front desk staff, filling breakfast.

staff was friendly

overall maintenance and upkeepof hotel

We booked a room with “den”. Upon arrival the hotel was full so they downgraded our room but not the price. Slick trick.

All the staff was wonderful! Hard workers with great work ethics. Breakfast has a variety of food and well stocked. I would recommend this hotel to my friends and family.

Wonderful! We got a free upgrade and parking was easy. The breakfast was wonderful.

Nice hotel!

Beautiful rooms, great location, nice breakfast

The hotel was clean, modern, and conveniently located. My husband and I enjoyed staying here, and will be back!

Came to Nashville for the football game on Sunday but stayed before and after so we were there for 3 nights. The room was a good size, clean, and had a very comfortable bed and pillows. The lobby was very inviting. The staff was nice. The breakfast was fantastic. There was a wide assortment of items to choose from so lots of choices available. We would definitely stay here again. That said, here are a couple of things that we noticed that frustrated us a bit. We arrived in town around 2:45 and check in is at 4;00. We asked if our room was ready. It was but since check in was not until 4:00, they would charge us $25 to get in the room. We declined and decided to go do something and return later. The guide button on the TV will not work. So, you're forced to channel surf. Not that big a deal though. The thermostat gave us a challenge for some reason. It's almost comical. The heat was on but when it got too warm, the AC would come on to lesson the effect. Seemed really odd to us. Maybe we were just too dumb to figure out how to work it. Regardless of all that, we would stay there again in a heartbeat. The parking garage is very convenient but it is $38/night. Fortunately for us, it was included in our stay as was the breakfast so we didn't pay extra but something to know before booking. You need your room key to access the elevator as well as in/out garage privileges. Overall, we loved it.

Great location. Easy to uber anywhere. Not really walkable to Broadway etc. Great breakfast. Parking included is a real plus. Room nicely finished and spacious.

Overall our experience was a good one, room was clean, breakfast every morning was excellent. The only downfall was the bar, lacked an experienced bar tender, it took soooo long for our drinks to be made and at the time there was only 3 people at the bar during the Hyatt Happy Hour - don't let the name fool you.

Great lobby and bar/dining area.

Parking

Room was not cleaned or fresh towels were not changed. It’s annoying to have to ask for toilet paper.

The staff were friendly and accommodating. There was a little confusion upon checking in, in that the fees in my pre-arrival email were different from the amount due at check in. I pulled up my Travelzoo email with the cost breakdown and the staff member was able to break it down further, ensuring I was paying the correct amount (ended up paying $25 more for an early check in which I was happy there was an option).

We really appreciated the daily breakfast - great options! and live music Thursday evening in the lobby.

everything was fine

The staff at check in were very friendly and helpful.

Breakfast was not replenished-not even the coffee or juice. Television in the room kept going out-losing service. The bar tender uncharged me for drinks and did not tell me.

Staff was friendly. Room spacious, although the lighting was very odd with weird placement. There was only a desk light and a very bright light between the beds. Nothing at all by the “sitting area”.

Breakfast was served until 9:30 each morning. Every day I went down there, whether it be 8:30, 9:00, or 8:15 the majority of the food was completely empty. On Tuesday everything was wiped out at 9 am and nothing being refilled. They even removed the bread station to be able to get a piece of toast. Many guests were complaining, but I heard a worker say we are working within our budget. She also said the hotel was 70% full. In addition I specifically asked for no maid service throughout my trip and we wore woken up on Tuesday morning at 7:30 AM to a woman pounding on the door yelling housekeeping. I was startled and thought I was dreaming, but my daughter finally answered it just to get her to stop and reiterate we were not interested in anybody coming into our room. Who cleans rooms at 7:30????

Beautiful hotel, great location, comfy beds & pillows, nice breakfast & bath products. Only lacking a body moisturizer. Love the TravelZoo deal with free parking! Will definitely go back!

Room, lobby and bar were all very nice. Staff was friendly and helpful. Many restaurants within walking distance. Breakfast buffet was just average.

Overall good stay--front desk staff was helpful and pleasant, bartender was delightful. Breakfast staff could use more people to replenish when items ran out. An additional bedside lamp would also have been nice.

Clean, great location, excellent service,

The location is good. The kitchen needs more staff to serve a better breakfast and food for the visitors.

Booking was simple

Loved the location and the room was amazing.

There was considerable value in this deal.

There was a nice person at the bar

Uncleanliness, breakfast, carpet throughout floor 6

Think I lost my AirTag there but everything was top notch

I had a great experience and would definitely go back

Easy to find and just 8 miles from the airport. The staff was very nice, especially the check in agent. She was informative, welcoming and genuinely cared about our comfort and experience. The room was spacious with a comfortable bed and great shower. The hotel location was great and it helped that parking and breakfast were included! I would definitely return, as well recommend it.

Great accommodation, good breakfast, convenient location and excellent staff!