Hotel grounds are beautiful. Check in was easy and valet staff were friendly.

The rooms were spacious, the grounds well kept, and the pool was great. Also, I would say a real highlight was having access to the Citrus Club as part of this Travel Zoo deal. The food was great, and was way above our expectations~and we are gluten free and very healthy eaters! I loved the atmosphere of the Citrus Club. They had books and newspapers to read, comfortable seating, and played great Jazz. And a very nice patio to sit out on, if it wasn't too hot! It saved us over $200 on food for the weekend, and we didn't have the hassle of ordering food and paying the overpriced room service food, or from anywhere else. We stayed in the Ocotillo building, and the Citrus Club was right downstairs from our room. It couldn't have been any more convenient. It was a very memorable trip for my husband and I.

The famous architect Frank Lloyd Wright designed this hotel almost 100 years ago. All the detail that went into the design is incredible!

We were assigned a large, comfortable room with a great view of the surrounding mountain range. The food was excellent, although McArthur's restaurant had a limited menu. We enjoyed a light dinner outside at the Spire bar which is a fun place to hang out because it is at the center of the resort. The service provided by all the staff was exceptional. Altogether a relaxing weekend getaway.

The shower in our room had not been properly cleaned prior to our arrival. There was a clump of hair by the drain and several stray hairs on the shower walls. The glass surround had not been cleaned in a while.

This was a staycation. I've always wanted to stay at the iconic Biltmore Resort and summer (low season) rates allowed us to try it. The property is beautiful and we loved the Frank Lloyd Wright inspired features. We purchased an upgraded room with a private patio w/firepit which gave us access to the adults only Citrus Club, where we enjoyed complimentary beverages and food. We enjoyed hanging out at the Spire Bar our first night (our bartender Peter was great!). We enjoyed the Ocatilla pool next to our room but didn't get a chance to try the Saguaro adults only pool, but it looked amazing. We ate at McArthur's (limited menu for the summer, but delicious), and the concierge arranged for us to golf early in the morning and we had brunch afterwards at Adobe on the golf course. It was VERY hot, but we knew that going in, but the discounted rates made it worth it. From the front desk, concierge, room attendants, Citrus Bar staff, restaurants and bars to security and maintenance (we had a small hiccup with our patio door), everyone at this property is top notch!

exceptional!

Don't love the dining at the Biltmore. Room Service and Pool Bar/Spire Bar are good but Restaurants are not impressive. This is the ONLY criticism I have

Beautiful property. Great service at the pool and excellent food at the resort.

The staff was wonderful with the exception of the checkout gentleman who is totally checked out. We did not receive a copy of our receipt or asked our day was. Kind of strange.

Hotel was amazing, never seen a hotel lobby that large. It was very inviting, sitting areas all over the resort. Architecture was unique. Lots of pool space and bars.

Food could have been better.

Amazing experience. The Citrus lounge exceeded our expectations in every way. The service was exceptional. The grounds were gorgeous- perfectly modernized.

Pleasant and relaxing

loved the hotel and great service

more activities for children would be nice. a kids club with activities

The citrus club was totally worth it. The new out door bar was fabulous

We were there for 2 nights 3 days The room that was described and pictured in the advert was completely different that what we got All the adult pools were closed as was the spa and we also got bumped from Our golf reservation due to a large convention hotel buyout We believe the hotel should have sent an email alerting us ahead of time that all of these things would be unavailable to us during our 3 day stay

Wonderful time and entire staff were off the charts kind and helpful.

Loved the tour they have that tells you about the hotel and especially all the stories the tour guide had knowledge of this iconic history filled hotel.

Our stay in this historic hotel was great. The grounds are well kept, the staff was exceptional, and our room was spacious with a full walk-in closet, large bath with garden tub and shower, and sitting area with small library of books.

We highly recommend upgrading to their Citrus Club Lounge option. This upscale lounge was a great value with lounging areas, light food options all day and night and included a full bar with very attentive bar staff. You can also go there while you are waiting on your room to be prepared on your check-in day.

We stayed in a pool villa and Everything was great! The spire bar and Rentana’s restaurant were amazing. The only downside is MacArthurs restaurant ; the food was terrible and expensive. The hotel needs to get rid of that restaurant.

Overall a good experience, the Citrus Club access was very nice with different snacks throughout the day and drinks included. Staff were very nice and helpful. A few things I'd change or I wish were different: - There is definitely different fire pit rooms, some have a great outdoor seating area with a big fire pit, a couch and multiple chairs and nice big private area surrounding a pool. Others have a small fire table with two chairs and a very small area facing a walkway or the side of another building, and we didn't know there was such a difference and how to request the bigger, nicer setup. Of course the nicer room options weren't available when we checked in and the staff worked with us to try and provide different options, but ultimately, we settled on something different that was ok, but not ideal. - Food and drinks were very expensive if you went anywhere on property other than the Citrus Club. If you wanted to order a cocktail off the room service menu it was $28-$29 plus tip, plus tax, plus, plus, plus... - Waterslide closed early - like 4pm-ish - not sure why... disappointing. - A couple of hiccups with the Travelzoo vouchers, but staff were great about resolving them. When we checked-in for some reason the second room we booked for our 2 adult children showed only one person. No real issue and the person helping us corrected it, but it took some time and a bit of back and forth which shouldn't have happened. Also, upon checking out, on our bill we initially didn't get the Travelzoo rate and I had to go back and forth via text and emails a couple of rounds a bit to get it correct. Again, not a big issue, but not seamless either.

My recommendation if you go is to get the Citrus Club access and really try and get one of the better fire pit rooms around the pool near the Citrus Club.

Historic and Cool Place

Too many weddings and people all over the resort

Wonderful

The weather was fabulous for an East Coast person, hotel was wonderful..historic aspect and price deal was the draw.

the food outlets need a review..not enticing for guests..from pool menu, to inyimate dining to general outlets--meals are lack Llustre and pricing is high...Thanksgiving buffet $198.00 per person??!!

Highly doubt I would have ever stayed at this resort since it would always be out of my price range. My husband and I stayed for a long weekend. We splurged and got access to the Citrus Club Lounge. 45% off from Travelzoo is an amazing deal! Overall, summer in Phoenix is hot but access to 7 pools is the selling point. Very eclectic, felt like we were transformed to the roaring 20s. Our room had all the modern amenities. Would definitely go back but only with another Travelzoo deal.

Entire Staff was Outstanding (everyone from Front desk to Valets)(

Amazing physical foot print

The Citrus Club Room and Citrus Club Lounge experience was well worth the money. All the foods and drinks at the lounge saved us a good deal of money on this trip. The room was one of the best rooms we’ve ever had at a resort of this size. We also loved the adults-only pool and the ambiance of the architecture and scenery.

We had tiny ants that we had to keep squashing on one of the bedside tables. I don’t fault the hotel for that, though, as the room seemed clean overall. We also had a $423 charge that was not ours to one of the on-site pools. I raised the issue with the front desk before checkout but never heard back from anyone. I sent an email and called and finally heard back from the finance department today. I hope we can get it resolved quickly. I also think having self-parking waived for this deal wasn’t a good perk because the self-parking garage is a long ways from the rooms, and in the 109-degree heat, we ended up valet parking instead.

Amazing resort! We've stayed here a few times now with the TravelZoo promo and it has been nothing short of a wonderful vacation for our family!

Beautiful grounds. Perfect for adults and kids. Many beautiful pools to choose from. Fitness facility has everything you need. Will definitely visit again.

Beautiful grounds. Perfect for adults and kids. Many beautiful pools to choose from. Fitness facility has everything you need. Will

Wonderful from beginning to end treated with competence and warmth the grounds, the pools the rooms exceptional did a full spa day and it was wonderful

Great amenities and outstanding friendly staff

Self park parking lot a little far from the hotel

The Biltmore was nice. Great place to stay. Could be 5 stars with a step up in service. Staff was great though. Glad we stayed and experienced.

We spent 4 nights in the Resort King, that was nice. We are now in the Citrus Suite and this is very nice!

The resort is very nice and is great for couples or families!

lovely place

We were on a girls’ trip and had the best time! The property is beautiful, the restaurants and pools are excellent, the gym is well equipped, and the location cannot be beat. It feels quiet but is close to lots of shopping and activities, although you honestly don’t even need to leave the resort.