Privacy & Cookie Policy

Travelzoo Inc. and Travelzoo (Europe) Limited are committed to protecting your privacy. Please read our privacy policy below to learn more. Click here to read more about our Cookie policy.

What This Privacy Policy ("Policy") Covers

• Policy explains the privacy practices of Travelzoo Inc. and its family of related companies including licensees (collectively, "Travelzoo") and applies to your use of Travelzoo's products and services, including the websites that link to this policy (collectively, the "Services"). For more information on our Services, click here.
• This Policy covers how Travelzoo treats the personal information we collect and receive related to your use of our Services.
• When we refer to "personal information", what we mean is any information about you that is personally identifiable like your name, address, email address or phone number, and any other information that is not otherwise publicly available.
• Please understand that this Policy does not apply to the practices of people or companies that Travelzoo does not own, control, employ or manage, except where incorporated by reference within licensing arrangements with third parties.
• Minors - You must be at least 18 years old to register or subscribe for Travelzoo's Services because Travelzoo is available only to individuals who can form legally binding contracts under applicable law.

Information Collection

• Travelzoo may collect personal information about you when you visit and use our websites, when you register or subscribe for and sign in to our Services, when you open our email newsletters or use Travelzoo software widgets, when you visit the websites of some Travelzoo partners, and when you enter promotions or sweepstakes sponsored by or in connection with Travelzoo. For more information on Promotions, click here.
• When you register or subscribe to our Services, we may ask you to provide information such as your name, mailing address (including country of residence), email address, telephone number, instant messaging address, birth year, gender, preferred airport, occupation and other personal interests, including credit and debit card details. All payment details are submitted to CyberSource, who we have appointed to process our online payments – for more information on payment processing, click here. In addition, when you register or subscribe to our Services, we collect and store your IP address. Note, you are not anonymous to us when you sign in to our Services. For more information on IP addresses, click here.
• Travelzoo may collect information about your transactions with us or any other third-party providers for the purposes described in this policy.
• Furthermore, when you use our Services, we receive and record information from your computer and browser, including your IP address, Travelzoo cookie information, the type of software and hardware you are using, and the web page(s) you visit.

Sharing and Disclosing Information

• Travelzoo does not rent or sell personal information about you with third parties. However, we reserve the right to share the personal information we collect about you through our Services with third parties when we have your permission or under the circumstances described below.
• Travelzoo may use the data we collect about you for the following purposes
  • To provide you with the products or services you have requested from us or through our Services
  • To secure payment for any 'vouchers' purchased through our Services
  • To provide personal information, when required by law, in connection with security-related or law enforcement investigations, to comply with legal requirements, orders or proceedings, to perform credit checks, report or collect debts owed, or to protect the rights or property of Travelzoo, our employees, our subscribers, and our Services
  • To investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Travelzoo's Terms of Service or as otherwise required by law
  • To customize the content and provide targeted advertising for our Services and to improve our Services
  • To contact you with offers by Travelzoo and/or third parties that we think may be of interest to you
  • To conduct research and provide anonymous reporting for internal and external clients
  • We may use your IP address to help diagnose problems with our servers and to administer our websites and to estimate the total number of Internet users who visit our websites from certain countries or regions of the world
  • We may provide data to trusted partners who work on our behalf to communicate with you about offers from Travelzoo and our marketing partners. Note, these companies do not have any right to use or share the data for any other purposes
  • We may transfer, share or disclose your personal information to third parties as part of any corporate reorganisation process such as a merger, acquisition, and/or a sale of all, substantially all or part of our assets, and/or a licensing agreement with third parties. Travelzoo will provide you with notice before your personal information becomes subject to a different privacy policy unless the privacy policy remains tied to Travelzoo’s own practices
  • When you enter a promotion sponsored or offered in connection with Travelzoo, we may contact you and share your personal information with third parties so that we may administer the promotion, for prize fulfillment, and as otherwise specified in the official rules for the promotion.
• In order to provide our users a seamless experience, some pages on our websites may be hosted by unrelated third parties. For example, much of our Investor Relations section is powered by Shareholder.com. When you sign up for investor-related email alerts, you are actually entering your information directly with Shareholder.com so that they can provide the requested service for you on our behalf. Our service providers are prohibited from using your personal information for any purpose other than for fulfilling the service(s) you request.

Cookies and Other Technologies

• We use cookies and other technologies, such as Web beacons, pixel tags, and clear gifs, to personalize our Services to your preferences and to provide an automatic log-in process. For more information about our use of cookies, please click here.
• Travelzoo may use Web beacons to access Travelzoo cookies in connection with our Services.
  • A web beacon is activated as part of a web page or email and allows us to count visitors to our websites and to recognize users by accessing Travelzoo cookies, which help us personalize your experience when you use our Services.
  • Travelzoo also uses Web beacons to conduct research on behalf of our partners and for auditing purposes. No personally identifiable information about you is shared with partners from this research. For more information about our use of Web beacons, click here.

Your Account Information and Preferences

• Travelzoo respects your right to access and control how your personal information is used.
• Travelzoo may give you the opportunity to request communications from vendors, partners, advertisers, and other service providers. For more information about these opportunities, please visit your User Profile.
• You have the right to edit your personal information, to unsubscribe from receiving Travelzoo services you previously requested, to update your account or to terminate your account, and you may do so by visiting your User Profile. Users can access their account by going to their profile page. If you have any issue accessing your profile page to update or delete your account, please use the feedback form below. We will respond to your request to delete or unsubscribe your account within 30 days.
• When you unsubscribe from our services, within 30 days of your request, we will delete from our servers your name and email address. Other personal information may be retained by Travelzoo on an anonymous basis unless you specifically request us to delete it by using our feedback form.
• When you unsubscribe from our services, please note that details of individuals who purchase vouchers will be retained for 6 months after the expiry of the vouchers.
• We reserve the right to send you certain communications relating to the Travelzoo Services or your account, such as service announcements and administrative messages, without offering you the opportunity to opt out of receiving them. If you unsubscribe from our services, we will not send you these communications.
• Information about how to opt out of receiving communications to which you are currently subscribed is included in every communication we send to you, if an opt-out is not included in a communication for any reason, you may opt out using the feedback form.
• If you request termination of your Travelzoo account, it is our practice to deactivate your account and block further email deliveries to you in approximately 48 hours. This delay is necessary to discourage users from engaging in fraudulent activity.

Confidentiality and Security of Your Personal Information

• Travelzoo takes reasonable security measures to protect your user information under our company's control against loss, misuse or alteration. For more information on Security at Travelzoo, click here.
• Travelzoo reserves the right to enhance information about you obtained appropriately and legally to serve you better and present you more relevant information, for example by using Geo-IP maps. In addition, Travelzoo reserves the right to take proactive steps to unsubscribe users for a variety of reasons at Travelzoo’s discretion, for example if an email address stops accepting email.
• 
  Travelzoo has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us using our feedback form. If you are not satisfied with our response you can contact TRUSTe here.
• 
  Travelzoo complies with the U.S. – E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Travelzoo has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Travelzoo’s certification, please visit http://www.export.gov/safeharbor/.

Data Transfer and Storage

• Please note that the information Travelzoo collects about you may be transferred to Travelzoo Inc. or one of its Group companies including suppliers and may be stored on servers outside your home country - currently on servers in the United States. Your personal information may also be processed by staff operating outside your home country who work for Travelzoo or one of our suppliers. Such staff may be engaged in the fulfillment of your orders and the processing of your payment details. If you are visiting our websites from a country other than the United States or your home country, please note that the United States or other countries where we may be hosting servers may not have the same data protection laws as your country or jurisdiction. By providing your personal information to Travelzoo, you are consenting to: (i) the use of your personal information for the uses described in this policy; and (ii) the transfer of your personal information to a country outside your home country - currently the United States.

Changes to Our Privacy Policy

• Travelzoo may update this Policy from time to time. We will post any update(s) to this Policy on our websites. All update(s) will be effective immediately on posting.
• If we make any material changes in the way we treat personal information, we will notify you by including a notice in an email sent to the primary email address in your Travelzoo account and/or by placing a prominent notice on our Privacy Policy pages and our home page.

Questions/Your Privacy Rights

• If you have questions about this Privacy Policy, regarding disclosure of personal information to third parties should it ever occur or about data we may hold about you, please complete a feedback form or write to us at the relevant address:
  
  Travelzoo (Europe) Ltd
  Privacy Policy Department
  Shaftesbury House
  151 Shaftesbury Avenue
  London
  WC2H 8AL
• Furthermore, you may at any time ask for information about your personal data that is in Travelzoo's possession.
• You can revoke your consent to the collection and usage of your personal data at any time without giving reasons.

LAST UPDATED: 06/12/2011