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  1. Terms of Sale

Terms of Sale


Welcome to Travelzoo® (the "Site"), provided by Travelzoo (Europe) Ltd (Company Registration #05442657, VAT #863 2710 29) ("Travelzoo"), located at 151 Shaftesbury Avenue, London WC2H 8AL and a wholly-owned subsidiary of Travelzoo, Inc. Please also read our Privacy Policy and Terms of Service.

Travelzoo Local Deals

Travelzoo provides Travelzoo users the opportunity to purchase products and experiences (a "Local Deal") with a time-limited promotional value-add from third party merchants ("Merchants" or the "Merchant").

By placing an order to buy a Local Deal, you are agreeing to make an offer to buy the Local Deal you have selected, subject to the terms and conditions associated with that Local Deal offered by the Merchant. Each Local Deal must receive a certain number of orders from a collective group of Travelzoo users before the Local Deal becomes available. Once the Local Deal becomes available, you will receive an email to indicate that the Local Deal you have ordered is now active and your order has been placed. Your credit card will not be charged until the Local Deal becomes available. At the time the Local Deal becomes available, your credit card will be charged for the amount of your order and you will be emailed a Voucher (defined below), for the Local Deal.


By purchasing and printing a voucher ("Voucher") from Travelzoo (the "Site"), or any other website associated with Travelzoo, you agree to the additional terms and conditions ("Terms of Sale") as provided hereafter. If you do not agree to the Site's Terms of Sale or Terms of Service, you should refrain from using the Site.

All Vouchers printed from the Site are promotional vouchers that may be purchased from participating merchants through the Site to be used in exchange for services or goods at a discount from their actual cost. By placing an order for a Voucher from a Merchant through the Site, you make an offer to purchase the Voucher(s) you have selected on the proceeding terms and conditions. You are required to create an account in order to purchase and print any Voucher. This will provide you with easy access to print your orders, view your past purchases, modify your preferences, and to ensure permissible use of the Voucher. For more information about our collection of personal information, please view our Privacy Policy.

Your purchase is made directly with the Merchant via the Site. The Merchant is the seller of the Voucher and products and services offered in the Voucher. The Merchant is solely responsible for providing you with the products and services offered in the Voucher, and solely responsible for fulfilling the products and services stated in the Voucher. The Merchant acts as principal and Travelzoo acts as agent in respect of the sale of Vouchers and the provision of products and services thereunder. The Merchant shall be responsible for accounting for VAT on the purchase price of the Voucher.

1) Terms and Conditions for All Merchant Vouchers

  • By making a purchase you acknowledge that the purchase is made subject to these Terms and Conditions.
  • Right to cancel: You may cancel and seek a full refund within fourteen (14) days of the purchase of your Voucher (where you have not redeemed your Voucher nor used any portion of the Voucher). Vouchers sold for date specific events are not eligible for a refund. Please write to us at Travelzoo Local Deals, 151 Shaftesbury Avenue, London WC2H 8AL or email to inform us that you wish to cancel your voucher and receive a refund. You may also call a customer service representative at +44 (0) 20 3564 3000 Mon-Fri, 8am-6pm to discuss your purchase.
  • After fourteen (14) days of the purchase of your Voucher, the issuing of a credit is at the sole discretion of the Merchant unless otherwise required by applicable law. Travelzoo does not make any credits or refunds unless notified within fourteen days of purchase in accordance with applicable law.
  • Once you have made the purchase, the Voucher is redeemable by you, from the Merchant (Merchants can include restaurants, spas and other local businesses). In the case of restaurants, spas and cruises, where reservations are typically required, you need to call the Merchant to book your reservation in advance - the contact information is provided on your Voucher. Please call as soon as possible to secure the dates and times you prefer.
  • You must redeem your Voucher before the expiry date specified on the Voucher or subsequently communicated to you. After the expiry date, the Voucher is void, according to applicable law. No refunds will be issued for expired Vouchers.
  • The price of your Voucher includes VAT, but does not include gratuities.
  • The rate of discount offered on the Voucher applies only to the goods and services offered on the Voucher; this is not a rate at which other goods and services will be discounted by the Merchant.
  • Vouchers cannot be used for tips or prior balances, unless permitted by the Merchant.
  • The Site's Vouchers cannot be combined with any other vouchers, third party certificates, coupons, or promotions, unless otherwise specified and accepted by the Merchant.
  • Frequency of redemption is determined by the Merchant, details of which shall be contained in the Voucher offer on the Site.
  • Neither Travelzoo nor the Merchant is responsible for lost or stolen Vouchers or Voucher reference numbers. Please log into your account to see your Vouchers.
  • Reproduction, sale or trade of a Voucher is prohibited unless done so in compliance with applicable law.
  • Vouchers must be redeemed in full on a one-time basis only and may not be redeemed incrementally. If a Voucher is redeemed at less than its face value, there shall be no entitlement to a credit or to a new Voucher equal to the difference between the face value and the amount redeemed.
  • Any attempted redemption not consistent with the Terms and Conditions of the Voucher will render the Voucher void.

2) Specific Terms and Conditions for Restaurant Vouchers

"Restaurant" hereafter shall be defined as a Merchant who offers food and beverage for sale in its regular business operations, and is making such food and beverages available to purchasers of Vouchers.

  • The use of Vouchers at Restaurants for alcoholic beverages is at the sole discretion of the Merchant and is subject to compliance with applicable law.
  • Restaurant Vouchers cannot be used for tips or prior balances, unless permitted by the Restaurant.
  • Restaurant Vouchers are not valid for takeaway and are for dine-in only, unless otherwise stated by the Restaurant on the Voucher.
  • The issuing of restaurant credit is at the sole discretion of the Restaurant unless otherwise required by applicable law.
  • Any attempted redemption not consistent with the Terms and Conditions will render the Restaurant Voucher void to the extent prohibited by law.
  • All purchases of Vouchers for Restaurants may have statutory limitations on the amount of the Voucher value that can be redeemed for alcoholic beverages. Compliance with applicable law is the responsibility of the Merchant.
  • Travelzoo's sole role in the transaction is as a marketing agent for the Restaurant Voucher, and the applicability and compliance with any relevant law is solely determined and consummated by the Merchant, and Travelzoo has no role in such determination or action on the part of the Merchant.

3) Additional Terms and Conditions for All Vouchers

All Vouchers shall be subject to these Terms and Conditions (including the Terms of Sale and the Terms of Service) and the terms and conditions of the participating Merchant. The Merchant is the seller of the goods or services which you are purchasing.

The holder and issuer of a Voucher is the Merchant. As a holder and issuer of the Voucher, the Merchant shall be fully responsible for any and all injuries, illnesses, damages, claims, liabilities and costs suffered by or in respect of a customer, caused in whole or in part by the Merchant, as well as for any unclaimed property liability arising from unredeemed Vouchers or portions thereof. You waive, and release Travelzoo and its officers, directors, employees and agents from, any claim, liabilities, damages, or injury arising from or related to any act or omission of Merchant in connection with a Voucher or the services/goods provided in connection therewith and/or as it relates to compliance with applicable unclaimed property and other laws relating to the redemption of the Vouchers or any portion thereof.

Applicable Law

These Terms and Conditions and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).


If any provision of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions. In the event that any provision of these Terms and Conditions is struck out in such manner, the liability of Travelzoo in respect of Local Deals and Vouchers shall be excluded to the fullest extent permitted by law.