It’s hard to pull off being both a top-notch family hotel and a top-notch romantic hotel, but the Now Jade Riviera Cancun Resort & Spa manages it, with big, family-sized suites, lots of activities, and an adults-only pool and restaurant for couples to call their own.
Though this is a fairly typical all-inclusive hotel, with lots of dining and drinking options and plenty of watersport activities, suite décor and size here are unique. Dark indigenous woods are paired with bright colors, evoking the vibe of a boutique hotel as opposed to a mega resort, and large families can opt for 1,400 square foot suites. The location right in Puerto Morelos is great too, within walking distance to lots of shopping and dining. There are seven restaurants at the resort (including an adults-only option), a café and six bars
The real drawbacks here are the beach, which is smaller than other beaches in the area, and fees for Wi-Fi, which can make guests feel a bit nickel-and-dimed.
From the press:
“One of the best family spring break hotels in Riviera Maya” -- Oyster.com
"Lures guests with commanding sea views and the convenience of all-inclusivity" -- U.S News & World Report
Gym / fitness center
Hot Tub / Jacuzzi
Sauna / Steam Room
Nightlife / entertainment
24-hour front desk
24-hour room service
Airport transfer (fees apply)
Baby-sitting service on request
Currency exchange / ATM
Express check-in / checkout
Hair salon (fees apply)
Laundry / dry cleaning
Coffee / tea-making facilities
Iron and ironing board
Jacuzzi in some rooms
Outdoor space for some rooms
iPod/iPhone docking station
Complimentary Wi-Fi in guest rooms
Complimentary Wi-Fi in public areas
Complimentary valet service
Please note: Some amenities may not be available in all rooms and some amenities or services incur an additional charge and are subject to change. Please check with the hotel directly.
Standard check-in time: 3pm
Standard checkout time: 12pm
Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.
Pets not allowed Check-in time starts at 3pm Check-out time is 12pm
You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed.Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.
Know Before You Go
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
A resort fee is included in the total price displayed.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Late check-out fee: MXN 10usd per person per hour, max 5p.m.(subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Mandatory Fees and Taxes
The charges below are included in your overall room price:
New Year's Eve gala dinner fee
The hotel resort fee includes:
Fitness center access
Children's club/arcade access
Business center/computer access
In-room bottled water
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
This hotel is 30 minutes from the airport. Cab fare will cost approximately $45-$50 one-way.
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
You will pay the hotel in the hotel's local currency. The rate displayed (in GBP) is an estimate based on today's currency exchange rate.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.