Help with Booking or Resolving a Problem

Dear Travelzoo user:

At Travelzoo, we want your travel experience to be as problem-free as possible. But it's important to keep in mind that listings of specials and deals on Travelzoo® or in Newsflash™, SuperSearch™ or Top 20® are provided by the respective travel supplier and/or its agents, not Travelzoo. For any questions or problems regarding booking of offers, please contact the travel supplier and/or its agents directly. Please read our disclaimer carefully.

If you purchased a voucher from Travelzoo and experienced a problem, please call Customer Service on 020 3564 3000, M-F 9am-6pm

Here are some things you can do to make sure you have a smooth trip:

Buy travel insurance. This is probably the single most important thing you can do to protect yourself, especially if you’ve booked an expensive itinerary. Costs vary, depending on the length of your trip, where you are travelling to and the level of cover you want. Some travel operators also offer optional travel insurance either on their website or during the booking process. Make sure you read the small print as some policies may not cover operator or airline failure. Additionally, if you have put together your own holiday, it will generally not be covered by any trade body so insurance is even more vital.

Check memberships/licences in professional travel associations. While membership in a professional organisation doesn’t guarantee there won’t be problems, these associations maintain a code of ethics for members. Some will attempt to mediate disputes and some provide protection.

You can check to see if your travel supplier is a member:

Pay by credit card. Credit card purchases for amounts between £100 and £30,000 are covered by ‘Section 75 of the Consumer Credit Act 1974’. This act stipulates that the credit card company is jointly liable if the company a consumer purchased an item from does not provide promised services (or goes out of business). Some credit cards also offer trip insurance and other protections or concierge services to help if you have a problem while on a trip. Check with your card issuer for details.

Reconfirm trip details. As soon as you receive confirmation from a tour operator, call the airline, cruise line, hotels, etc., to make sure that reservations have been made and are paid in full. If there’s a discrepancy, alert your travel provider.

Keep records. It’s always a good idea to keep copies of all itineraries, receipts, dates and times of phone calls or emails you have had with travel operators. Complete records will expedite matters if you have a problem.

For more information, visit Direct.gov.uk:
http://www.direct.gov.uk/en/TravelAndTransport/TravellingAbroad/BeforeYouTravel/DG_175232

Happy Travels,

The Travelzoo Team