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“Nothing short of the ultimate crowd-pleaser” -- Conde Nast Traveler

Hard Rock Hotel Riviera Maya, All Inclusive

Playa del Carmen, Mexico
  • Separate adults-only section, which Fodor’s says is “like a resort within a resort”
  • Equally family friendly with a kids and family pool as well as kids activities and shows
  • Has its own private beach
  • All rooms feature a balcony or terrace complete with a hammock

Member rates available

Location

Km 72, Carretera Cancun-Chetumal Puerto Aventuras
Riviera Maya, 77710
Mexico Map & Directions
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The 85-acre, all-inclusive Hard Rock Hotel Riviera Maya offers all of the amenities needed for guests to live out their “rock star fantasies” (Fodor’s). The on-site Music Lab allows guests 12 and older the chance to learn how to mix and spin tracks, create and star in their own music video and even get a small band together for a live performance.

A unique feature is the hotel’s separate adults-only section called Heaven, which Fodor’s says “is like a resort within a resort.” The area has separate pools and dining as well as nightlife options, including Club Heaven with nightly live DJ entertainment. The resort is equally family friendly with a kids and family pool as well as a kids club where children can take part in various scheduled activities throughout the week that include singing, dancing and dressing up. A private beach and sea cove allow guests to swim, snorkel, kayak and just relax.

All guest rooms, which Conde Nast Traveler calls “ultra-posh and lavishly appointed,” feature a private balcony or terrace, complete with a hammock as well as liquor dispensers. Dining options abound with nine restaurants as well as 24-hour room service.

From the press:
  • “Focused on music, this 85-acre all-inclusive resort lets you live out your rock star fantasies while getting pampered by Hard Rock hospitality” -- Fodor’s
  • “Located just off the azure waters of the Caribbean Sea, Hard Rock Riviera Maya offers the ultimate vacation for guests of all ages with both the adults-only and family friendly resort experiences” -- Conde Nast Traveler

General

  • Infant cots / cribs
  • Kids' club
  • Extra beds / roll away beds
  • Gym / fitness center
  • Hot Tub / Jacuzzi
  • Indoor pool
  • Outdoor pool
  • Restaurant
  • Spa

Services

  • 24-hour front desk
  • 24-hour room service
  • Concierge service
  • Currency exchange / ATM
  • Laundry / dry cleaning
  • Business center

Room amenities

  • Air-conditioning
  • Coffee / tea-making facilities
  • Fridge
  • Mini bar
  • Safe
  • Flatscreen TV
  • iPod/iPhone docking station

Internet

  • Complimentary Wi-Fi throughout

Bathroom

  • Bathrobes and slippers
  • Hair-dryer
  • Bathtub or shower

Parking

  • Complimentary parking

Accessibility

  • Wheelchair accessible
Please note: Some amenities may not be available in all rooms and some amenities or services incur an additional charge and are subject to change. Please check with the hotel directly.

Check-in

  • Standard check-in time: 3pm. Minimum age required to check in: 18.

Checkout

  • Standard checkout time: 12pm.


Children and additional guests

  • Children under 4 stay free of charge when sharing parents’ room and using existing bedding (on request). Cribs available on request (and based on availability), free of charge for one child up to age 3. Extra beds are  available on request (and based on availability), free of charge for one adult.


Pets

  • No pets allowed.

Fees

  • Room price is based on two adults. For each additional guest (age 4 and older) an additional per person, per night fee will apply. This fee varies by room and season. Please call 855-537-4603 with your confirmation number for specific pricing based on your arrival dates if you wish to add extra guests to your room. The additional person fees are NOT included in the total price shown. Charges will be applied by the hotel.

Cancellation

  • Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Getting there

The Hard Rock Hotel Riviera Maya is about an hour drive from Cancun International Airport.

Address

  • Km 72, Carretera Cancun-Chetumal Puerto Aventuras
  • Riviera Maya, 77710
  • Mexico

Customer Service

Prefer to book over the phone?

Tel: 1-877-966-0000

Mon-Fri 9am-9pm ET, Sat-Sun 12pm-8pm ET

Questions? Check out our FAQs or give us a call.

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

You will pay the hotel in the hotel's local currency. The rate displayed (in CAD) is an estimate based on today's currency exchange rate.

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.

It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.