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FAQ

My Account

I’d like to change the email address I subscribed with/I entered my email address incorrectly.

Go to My Subscriptions and click Change next to your email address. Then enter the new address where you’d like to receive email.

What will you do with my email address?

In order to receive deals from Travelzoo, just let us know your email address and zip code. We have over 26 million subscribers worldwide. Please review our Privacy Policy and be assured that we take your privacy and data security very seriously.

What will you do with my credit card and billing information?

We work with CyberSource to process credit card information. CyberSource is owned by Visa International and is one of the largest payment transaction companies on the Internet. Your credit card and billing information is recorded via fully encrypted Secure Socket Layer connection (SSL). This and your other personal information are safe and secure and will only be used for your intended purpose. We comply with industry leading security and privacy standards and are registered with Trustee. For details, see our full Terms of Service and Privacy Policy.

I would like to update my Postcode to receive travel, entertainment and local deals for my area.

Log into your account, click on My Subscriptions tab and enter your new Postcode in step 2.

How do I update my credit card/ payment information?

To update a credit card you must delete the old card and enter a new form of payment with the updated information.

I’ve changed my subscription or account preferences. How long will it take for the changes to take effect?

Please wait 48 hours for any changes made to your account to take effect.

I would like to connect or disconnect my Google+ or Facebook profiles from Travelzoo

Travelzoo offers the ability to subscribe and connect with Google+. If you would like to disconnect your Google+ profile from Travelzoo, log into your gmail account. Under Accounts, select Google+ and then click on the “Manage apps & activities” button. Then disconnect the Travelzoo app.

Travelzoo offers the ability to subscribe and connect with Facebook. If you would like to disconnect your Facebook account from Travelzoo, visit https://www.facebook.com/settings?tab=applications and click the "X" next to the Travelzoo application.

Orders

Can I return or get a refund on Travelzoo Local Deals voucher?

Travelzoo has a no refund policy. Refunds will not be issued for change of mind purchases and expired vouchers. Please see our Terms of Sale.

What if the business for my voucher closes down?

In the unlikely event of a business closure, you will be entitled to a full refund if you contact Travelzoo within 14 days of the expiry date of the Voucher. No refunds will be issued after 14 days of the expiry date. Travelzoo serves as an agent in recommending the merchant or local business. Travelzoo makes no warrants and does not accept liability for business failure. Please see our full Terms of Sale.

What happens if my Travelzoo Local Deals voucher expires?

Once the voucher has expired the voucher is void and has no value. You must redeem the Voucher before the expiry date specified on the Voucher. After the expiry date, the Voucher is voided and may no longer be redeemed.

General FAQ

What are Travelzoo Local Deals?

Local Deals alerts you to outstanding deals from top-quality local businesses, including spas, restaurants and activity operators. To book a Local Deal, you buy a voucher from the Merchant on the Travelzoo website. You can then arrange with the Merchant a time to visit their business and enjoy your experience. Please read our full Terms of Sale here before purchasing.

Does it cost money to join Travelzoo or to receive Local Deals?

Access to all of Travelzoo’s content is free for subscribers. To become a subscriber, you can sign up here or just purchase your first voucher.

I want today’s deal. Now what do I do?

Just click "Add to cart", and enter your credit card details. If you have an account on file, you can purchase with one more click. We’ll charge your card and send you a link to print your deal. Vouchers are stored under "My Vouchers" with a Travelzoo account and can be printed at a later time. The charge will show up on your credit card statement as "TRAVELZOO." If the tipping point is not reached because there is not enough demand for the deal, your card will not be charged, and no voucher will be issued.

What payment methods do you accept?

We accept American Express, Master Card and Visa.

Does the Deal have to be used the same day I buy it?

Each Travelzoo Local Deal has a very limited booking window, but a much wider range of dates to use it. Each deal has an expiration date (listed on the deal page before you buy and on the voucher). Most vouchers have a 3 to 6 month expiration date.

What if I want to change or cancel my order?

Travelzoo has a no refund policy. Refunds will not be issued for change of mind purchases and expired vouchers. Please see our Terms of Sale for more details.

I bought this great deal. How do I use it now?

Once you have purchased the deal, an email will be sent to you confirming your purchase. A separate email will be sent for each voucher you purchase. Follow the booking instructions on the voucher to redeem your voucher. Please be aware of the book by date and expiry date on the voucher. Please see our full Terms of Sale.

My credit card was declined. Now what?

Sometimes there is a problem processing your credit card. It could just be a typo, or a number that was incorrectly entered. Our system will also immediately notify you if there’s a problem at the time of purchase. Re-enter your details (check all the fields carefully) and try again. If it still doesn’t work, drop us an email or give us a call.

Can I buy a deal as a gift for someone else?

Yes. You can also print out a Voucher and give it like a traditional certificate or gift card. Unless the fine print specifically states otherwise, feel free to give Travelzoo Local Deals vouchers as gifts. Please be aware that the price of the voucher may be printed on the voucher.

Can you tell me exactly what "fine print" means and why it’s important?

Each deal has unique guidelines, set by the local businesses where you can buy the goods and services. Pay close attention to them before you buy; that’s why we put the fine print up on top, rather than buried in small letters and actual fine print. These little details usually refer to whether or not the entire value of the deal has to be used in one visit, how many deals you are allowed to redeem for yourself, whether or not the deal can be combined with any other offers.

I booked a travel deal that was featured on Travelzoo but am having a problem. Can you help me?

Travelzoo travel deals aren’t booked directly through Travelzoo. Travelzoo doesn’t sell travel like hotel, airline, cruise, rental car or vacation package companies do. A good test is to take a look at the company that actually charged your credit card. If it’s a travel or entertainment company other than Travelzoo, you’ll need to contact them directly. If you see Travelzoo on your statement, then you likely bought one of our Local Deals and we’ll do our very best to help you.

How can I feature my business on Travelzoo Local Deals?

Contact us! We’ll respond to you within 48 hours.

I’m still confused.

If you have a question we haven’t answered above or just want to leave a comment, we typically answer emails within 24-48 hours of receipt. Email us at localdeals_au@travelzoo.com , or call +61 2 8093 7979.