Go to My Subscriptions and click Change next to your email address. Then enter the new address where you’d like to receive email.
Log into your account, click on My Subscriptions tab and enter your new Country of Residence in step 2.
To update a credit card you must delete the old card and enter a new form of payment with the updated information.
Please wait 48 hours for any changes made to your account to take effect.
Travelzoo offers the ability to subscribe and connect with Google+. If you would like to disconnect your Google+ profile from Travelzoo, log into your gmail account. Under Accounts, select Google+ and then click on the “Manage apps & activities” button. Then disconnect the Travelzoo app.
Travelzoo offers the ability to subscribe and connect with Facebook. If you would like to disconnect your Facebook account from Travelzoo, visit https://www.facebook.com/settings?tab=applications and click the "X" next to the Travelzoo application.
Travelzoo has a no refund policy. Refunds will not be issued for change of mind purchases and expired vouchers. Please see our Terms of Sale.
In the unlikely event of a business closure, you will be entitled to a full refund if you contact Travelzoo within 14 days of the expiry date of the Voucher. No refunds will be issued after 14 days of the expiry date. Travelzoo serves as an agent in recommending the merchant or local business. Travelzoo makes no warrants and does not accept liability for business failure. Please see our full Terms of Sale.
Once the voucher has expired the voucher is void and has no value. You must redeem the Voucher before the expiry date specified on the Voucher. After the expiry date, the Voucher is voided and may no longer be redeemed.
Local Deals alerts you to outstanding deals from top-quality local businesses, including spas, restaurants and activity operators. To book a Local Deal, you buy a voucher from the Merchant on the Travelzoo website. You can then arrange with the Merchant a time to visit their business and enjoy your experience. Please read our full Terms of Sale here before purchasing.
Local Deals leverages the group buying power of Travelzoo’s fans in cities across Australia. Deals only become active only after a minimum number of vouchers have been requested. That’s because the Merchants we work with require a certain volume of business before they are willing to give a discount. Once enough Travelzoo fans have confirmed they want to buy the offer, the deal is active.
Access to all of Travelzoo’s content is free for members. To become a member, you can sign up here or just purchase your first voucher.
Just click "add to cart", proceed with payment and enter your credit card details. If you have an account on file, you can purchase with one more click. We’ll charge your card and send you a link to print your deal. Vouchers are stored under "My Vouchers" with a Travelzoo account and can be printed at a later time. The charge will show up on your credit card statement as "TRAVELZOO."
We accept Master Card and Visa.
Each Travelzoo Local Deal has a very limited booking window, but a much wider range of dates to use it. Each deal has an expiration date (listed on the deal page before you buy and on the voucher). Most vouchers have a 3 to 6 month expiration date.
Travelzoo has a no refund policy. Refunds will not be issued for change of mind purchases and expired vouchers. Please see our Terms of Sale for more detail.
Once you have purchased the deal, an email will be sent to you confirming your purchase. A separate email will be sent for each voucher you purchase. Follow the booking instructions on the voucher to redeem your voucher. Please be aware of the book by date and expiry date on the voucher. Please see our full Terms of Sale.
Sometimes there is a problem processing your credit card. It could just be a typo, or a number that was incorrectly entered. Our system will also immediately notify you if there’s a problem at the time of purchase. Re-enter your details (check all the fields carefully) and try again. If it still doesn’t work, drop us an email or give us a call.
Yes. You can also print out a Voucher and give it like a traditional certificate or gift card. Unless the fine print specifically states otherwise, feel free to give Travelzoo Local Deals vouchers as gifts. Please be aware that the price of the voucher may be printed on the voucher.
Each deal has unique guidelines, set by the local businesses where you can buy the goods and services. Pay close attention to them before you buy; that’s why we put the fine print up on top, rather than buried in small letters and actual fine print. These little details usually refer to whether or not the entire value of the deal has to be used in one visit, how many deals you are allowed to redeem for yourself, whether or not the deal can be combined with any other offers.
Travelzoo travel deals aren’t booked directly through Travelzoo. Travelzoo doesn’t sell travel like hotel, airline, cruise, rental car or vacation package companies do. A good test is to take a look at the company that actually charged your credit card. If it’s a travel or entertainment company other than Travelzoo, you’ll need to contact them directly. If you see Travelzoo on your statement, then you likely bought one of our Local Deals and we’ll do our very best to help you.
Contact us! We’ll respond to you within 48 hours.
If you have a question we haven’t answered above or just want to leave a comment, we typically answer emails within 24-48 hours of receipt. Email us at firstname.lastname@example.org, or call +852 2219 7200 (HK), +86 400-801-3388 (China), +81 (3) 5227-8180 (Japan) or +65 3108 0601 (Singapore).